I've been a regular customer here for about four years, but today I had a very unpleasant…read moreexperience.today March 9, 11:58 am. I paid in cash and the cashier started shaking her head several times with a very annoyed expression. When I asked if there was a problem, she didn't answer at first. She ignored my question. I had to ask again before she finally responded. If there was some issue, it would be more professional to simply communicate with the customer. If this kind of attitude is related to bias, then at the very least please still do your job respectfully. The cashier was a woman wearing big glasses. If you are reading this, please work on your manners and how you treat customers.

I just recently went to the location on Fig & 7th. For the most part everything seem organized. As…read moreI usually don't shop at these type of stores I decided to check out some shoes for my son. I was confused about where to look so my quickest way to go in and out of the store was to ask for help. I approached a young lady and I asked about toddler items. She mentioned they were on the floor that I see in front of me. I ask her again and she mentioned look around its here. So still confused I look for someone else and I ask the same question. This time this young lady actually took her time and took me around exactly where to look. All I wanted was quick in and out since I was on a time frame. The second person took her time to kind enough show me. I was confused and still am at the first lady who couldn't help me. I hope all staff treat everyone the same just as the second person helped me out.

Everything great selection employees were very nice great prices had exactly what I was looking forread more

Big, fully stocked store with clean, well-organized shelves, cabinets, and floors…read more Prices were a bit on the higher side, but that's no big deal. Customer service was nonexistent: no one greeted my family as we entered the store, even though there were no other customers at the register, and I couldn't find a single employee when I needed help with a couple of t-shirts. I'm sure employees were working in the store--I won't fault anyone for working hard and maybe being out of sight--but I do wish I had received some kind of service. I was ready to spend money there, but I ended up walking out empty-handed.

I walked by this store at approximately 11:30am, the website says they open at 11:00am. The front…read moredoor was literally unlocked and propped wide open, so I walked in and started looking at some shoes. Some kid who thinks he looks hard in his rapper/skater clothes comes out from the back and aggressively tells me they are closed and gives me the "throat slit" gesture. He then said "didn't you see the gate?" (That was also open, I swear I didn't even touch it). On my way out I asked how I was supposed to know they were closed, to which he responded that there was a (postcard) sized sign, that he pointed at that was facing the opposite direction on the wide open door. I'll try to be less dumb the next time I stop in......P.S. I have shopped at the Santa Monica store dozens of times and have had nothing but great experiences.

Genuinely have never had one good experience at this location. Stopped by on 5/22 around 6 pm and…read morewas not even acknowledged. The staff were in their own world and the one that looks like Swae Lee was just yapping away doing everything but helping out. I understand it's a "streetwear" brand but the workers are so nonchalant and useless. I'd recommend going to the Glendale location for a much better experience.

Jose at backstage was very helpful and absolutely delightful the entire time. I had a not so…read morepositive experience with some women in the return department, so having him come to the rescue saved my overall experience at this store. Thank you Jose.

The cashiers are so nice and helpful! I came in to do a return and they were quick and attentive.read more

Me and my bf stopped by here the other day! It was so…read morebeautiful and clean. Dez was extremely helpful and kind. We will definitely be coming back!

This place is such a beautiful setup, artistic painting and sports memorabilia on the walls. As…read moreyou enter you will find cherry blossoms hanging from the ceiling, I mean this ain't your average shoe store. It is actually pretty amazing in terms of esthetics. The shoe selection is vast, with mostly hard to find and unique shoes. The value is fair for these "hard to get" items. Now for the bad part. I'm not sure what i can say about the service that hasn't already been said. They have many workers and security guards on the floor. They will not acknowledge you, not smile, and not ask you if you need assistance. In fact they will even look at you with disgust for being in there space. I'm not sure how this business model works, but I would never spend money in this place no matter how bad I want the unique selection of shoes. Hopefully the service will get better in future.

Greatest store in commerce they do price match and the staff is extremely helpful, manager went out…read moreof her way to make sure we were helped in every way. They had everything I was looking for whatever wasn't available they did help find it online and order it for me. Even though we went at the busiest I've seen it everyone did their part to make everything great!

I normally don't write reviews but I had an uncomfortable experience at this store today, I walked…read morein and was greeted, as I was making my way to the men's section an associate asked me if I needed help. I let the associate know I was okay, although I had told the associate I was fine, they followed me throughout the store during my entire shopping experience and made me feel uncomfortable and discriminated. To management please do better this looks bad on your part.

If you have a chance to go to any foot locker anywhere else in the area do that because this foot…read morelocker has possibly the worst customer service I have ever experienced in my 40 years on this planet. The selection is fine I suppose and the prices are what foot locker usually charges but that has nothing to do with anything. Avoid this location at all costs. Especially if the store manager Geraldine is there. And I hate saying this about my own people but she fits the stereotype of an angry black woman, that got a little bit of power and loves to abuse it. I've never been so insulted in my life. I hope she doesn't behave this way in her personal life ... Horrible human

juwana and damarcell is very much rude came in to get a pair of shoes and it's taking 30…read moremin just to see if they have a shoe . it's like they wanna clock out so bad , customers can't even receive help while still on the clock . ridiculous. mecca & pretty dark skin girl with glasses was very helpful she was trying but couldn't execute what in a timely manner . she kept asking her coworkers for help / assistance, and they just kept ignoring her . i can't believe it . she was asking them questions asking for assistance in no response was given to her so she took it upon herself to go in the back to see what shoes sizes were available. I wouldn't recommend coming here because I just don't like rude customer service when I'm paying my hard-working money for an item. Employees here need to do better.

I specifically want to highlight Manuel, who not only was an excellent salesman, but went above and…read morebeyond by speaking Spanish to my parents at times to make them feel more comfortable. He took his time answering ALL of our questions, comparing different bags, explaining the history behind some of them, and even showed us different possible ways of accessorizing them. We got 2 beautiful handbags thanks to his expertise and would highly recommend going to him if you want to be treated like a star client.

Customer Service is key, especially when it comes to a retail store. Trying to get something…read moreexchange is a problem because it's customized, but this specific location does customizations like that. I am a loyal Coach customer and have been for years and decided to purchase a pretty expensive bag about a week ago now when said bag stitching comes undone I would think that it would be as easy as going into the store and getting an exchange no problem, especially since the purchase was made a week ago but no today they said. Another problem was the fact that I had got it customized with the Coach create which unfortunately not every single Coach does, but I specifically found a store around my area that does and they weren't willing to exchange the bag. They weren't really looking at it and seeing what was wrong with it, they kind of just wanted to put an easy fix or a Band-Aid and send it out for repairs which would've had me waiting for my bag anywhere from 8 to 12 weeks and the fact that employees are nicer than both managers on duty today, June 19, 2026, 1:25 PM is kind of insane. Mind you I specifically found a location because my bag is customized that does the exact customization that I have gotten done to my bag. I had called our Coach stores closer in my area and everyone was willing to just exchange the bags, but nobody would be able to put the customizations back on my bag, which is why I drove over an hour to this specific location. Customer service is definitely not one of their strong suits.