They are working hard to upgrade their store during the covid situation. New parking is being added…read morefor curbside pick up and new construction is going inside (lockers) for pick up as well. Despite the construction the store is clean from construction material, stocking can be better since a lot of items are out the shelf but back stocked (I asked an employee) but as always the employees are not the best, not knowledgeable and always have some type of control trip. My grandma had some shopping to do and I went with her since she can't be left home alone and she needs help walking. At the entrance they have handicap and elderly entrance. I tried waking in with her and the older guy at the door said she can go in but I couldn't, that I had to go around and make line.

5/5 next time - however - Mike in customer service is too stern and demanding. He tries to deny…read morereturns if he can. He's on medical or related leave now - so that makes for better customer service. Best to rotate people in and out of CS and go with that. 5/5 next time for Mike and Walmart.

Came into Big Lots with my friend to kill time while waiting for a movie to start next door. She…read morewanted to check out the sofas and chairs. They had a sofa and loveseat set for $599, not bad. Checked out the Halloween decorations, too. They had some giant yard decorations that were pretty cool. My friend bought some Halloween stuff. While we were checking out, the cashier and a manager were talking with us and were really friendly.

I purchased a small desk and when I got it home it was broken in the packaging. I returned it for a…read morestraight across exchange. When they checked me out I was told that they have never seen one broken before. Implying we had damaged it and they would not do it again. They made me feel like they did not believe what I said. I will not be shopping at any Big Lots ever again.

Decent pricing I sometimes get lost in the clearance. The employees are nice. The store is clean,…read morenot dirty and pretty well organized overall.

The "stylist" I was scheduled with was 20 minutes behind schedule, I was told when I checked in…read morethat she would be right with me. This 100% worst haircut I have had in my life! My left side was 2" longer than the right and had areas that were so chopped up and uneven- A 10 year old could have done better. In addition, I had to sit and listen to the hairdressers gossip and complain about their co-workers. I spent 30.00 on a haircut and had to go to a stylist somewhere else to correct the mess. I can't believe this person can call herself a stylist. *note to stylists reading this- CHECK THROUGH YOUR WORK, THEN CHECK IT AGAIN!! I would give zero stars but the app forces me to leave one.

The service was great! The selection of what I was looking for was vast and wide! Came at a great…read moreprice that I couldn't pass up!!

Dresses for women over 50. I have a wedding to go to, not to fancy but not something a teenager…read morewould wear to the prom

Job well done as cashier,Chase @ East Wenatchee location responded to request for additional…read morecashiers as line at checkout was growing longer....he managed to arrange for help to arrive in less than five minutes and the line was moving right along in no time. Great job! Chase is an asset to your organization. Thanks again

This is a store I go to very often and I always end up spending more money than intended. They have…read moregreat deals and so many different departments I always spend hours looking around. It's easy to find employees for help and they are so friendly I've never had a bad experience here.

Usually make a stop or two here when I'm passing thru town. Well-stocked store in a familiar…read morelayout. Liked the Pomegranate Hibiscus Lemonade

They purposely don't give you the posted discount without tracking down store members. If you don't…read moreknow better you get scammed, and employees are open about this tactic. Incredibly shady practice. Very unethical. Not to mention incredibly inefficient to need store employees to swipe their cards for ever meager purchase to not pay double or more the actual value of the product. Very disappointing for what otherwise seems like a great store.

For many years now, I have felt that BI-Mart was the "Best buy in Town"!…read moreNot only for your everyday items, but especially so for the Sportsman in the family. A great group of very knowledgeable people that are definitely in the People Business.

Went to this store today with a lady I take care of, to pick up some plants. At first, everything…read morewent well, the lady working cs desk was very helpful. She saw that I was pushing a wheelchair and a shopping cart and was kind enough to take the shopping cart to check stand 1, that was the only one open and the line was growing, mind you. So we get in line and whomever this cashier was running the check stand had a bad attitude. She was very short and kept telling me what I was doing wrong. Really, who are you to tell me anything? I won't shop there again. Very rude. Hey, check stand 1 clerk if you hate your job then pleeeeeaaaase quit!! I've had enough of all these stuck up Wenatchee, low-level, workers being jerkoffs for NO reason. Bi-mart you need to monitor the behavior of staff because they are driving customers away.

I went to the East Wenatchee store yesterday looking for gardening hand tools--weed puller, hand…read morespade for potting, hand claw for tilling. I couldn't find anything because the store does not have signs on the isles. I returned to the cash register and asked the lady where the garden supplies are. She didn't know, but called a co-worker to help me. The co-worker said they don't have small hand tools...they only have large tools like shovels. How can a store specializing in gardening supplies not have hand tools?!?! I settled for a bag of blue Diamond Cat Food because it was a ripped and repaired bag for 20% off. The gal at the register couldn't find the QR code so had to call for the same co-worker, who in turn went to go to the cat food section to find the price. Finally, with the 20% discount, I paid the same price Walmart charges for the exact same product. The whole experience doesn't say much for this store. ----------------------------

This place has a lot of great items. The selection is pretty vast. The value can be good if you…read moreknow your prices and be careful of the bate and switch. They have racks of items on sale but mixed in every sale rack are items that are not. The signage is not clear about the sale. You might think the item is $29.99 on sale but the reality is they pepper the rack with full price items at $50. They do not apologize nor do they fix the problem when brought to their attention. All said if you have a lot of time to run back and forth to the register to see if an item is actually on sale then it's a good place.