Beware! Extremely Pushy and Disrespectful Communication on Sunday, 8/24/25 I showed some initial interest in their $79 deal online and almost immediately regretted it. Within five minutes, I received two phone calls, a voicemail from Ashley and a text message. I was busy at the time and didn't respond right away--yet about an hour later, they texted me again. I politely let them know I'd stop by on Thursday and requested that any communication happen between 8 a.m. and 5 p.m., Monday through Friday. Despite this clear boundary, they texted me again the following night at 9:30 p.m.--waking me up in the process--just to "follow up." This behavior felt invasive. It's incredibly unprofessional, disrespectful of people's time, and ultimately pushy to the point of discomfort. Because of how aggressively they pursued me, I've decided not to move forward with them. I do not recommend doing business with a company that doesn't respect basic communication boundaries. Completely distasteful experience. **Update - 8/26/25 Alicia Pretzer has now contacted me from a different phone number, after I explicitly asked to be removed from their system last night. I then called Alicia and expressed to her very clearly that this is harassment and she needs to stop contacting me. If this behavior persists, I will have no choice but to pursue legal action. I strongly urge others to be cautious--if you're just seeking information, be aware that you may be subjected to ongoing harassment. read more

Burn Boot Camp - Texting me at 9:30 at night after clear times to reach out were established. - Boot Camps Near Me - Gilbert, Arizona

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Disappointed with Burn Boot Camp's Customer Service/Policies. I was really excited to try Burn Boot Camp after being an Orange Theory member for several years. Unfortunately, my experience was extremely disappointing. I signed a 6-month contract, but about a month in, I became unexpectedly ill and wasn't able to work out. I notified the gym, but it didn't matter, they continued to charge me and sent generic "we miss you" emails, which felt very impersonal given the situation. I accepted that I'd still need to pay out the rest of my contract, lesson learned. However, when my 6 months ended, they automatically rolled me into a month-to-month plan without my consent. I called and emailed to cancel, but got no response. After following up multiple times and forwarding my original email, someone finally replied and said I needed to fill out a separate cancellation request form. The entire process felt intentionally difficult. The lack of communication, empathy, and transparency was frustrating. Burn Boot Camp makes it very hard to cancel and doesn't seem to value customer service at all. I definitely would not recommend joining unless you're 100% certain you'll never need to cancel or pause your membership. read more

These ladies are awesome! Great workout this morning. Great energy from the instructor, motivating music and the other classmates were fun to be around. I definitely got my butt kicked in this workout and want to return. I see improvement on my horizon with Burn Boot Camp. read more

I am a die hard workout fanatic. I am a part-time personal trainer and have also taught kick boxing, group fitness and weekend boot camps. I've been doing this for over 35 years. As I age, I have noticed challenges with stamina and a little extra weight around the middle. I've run by this location for the last few years wondering what was going on in there. On a whim, I decided to go on line and joined an eight week trial. I was shocked to see such positive results in that time. I decided to join for a year. The price to continue is a little pricey, but it is worth it. It has helped my strength in the gym lifting as well as my running, swimming, etc etc. These classes kick my butt and I welcome the daily challenge. They are short and sweet and to the point. Always different from day to day and week to week. If you want an extra push in your fitness, I highly recommend. The workouts are well thought out and, in my opinion, they know how important it is to change it up to challenge your body. They are there to accommodate all fitness levels. If you have concerns, questions or requests.....ask! They are there to help. There are all sizes, shapes, ages and fitness levels at this camp. Give it a try! read more

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I have nothing but amazing things to say about this gym. This is not a normal walk into a gym and figure things out on your own. This is more a community where everyone cheers each other on especially when you are able to do something you never thought possible. I started on a two week free trial in March 2018 and never thought in a million years I would immediately sign up for an 18 month membership. Here I am still a member more in love with this gym than the day I started. Every trainer is absolutely amazing and makes sure you are comfortable with all exercises and provide you modifications if needed. They encourage you to lift heavier weights or do more reps because they can see you have the ability to accomplish so much more than your mind thinks it's able to. They offer free childcare and have an amazing team doing activities and crafts with the children. The front desk team including the operations manager Josie might be my favorite. They cheer you on and encourage you every step of the way!!! You can't go wrong, step through the door and start a 7 day free trial. I promise you will be hooked!!! read more

Burn Boot Camp - 2018 verse 2022 Ann because of encouragement at Burn. - Boot Camps Near Me - Gilbert, Arizona

Love Burn Bootcamp Gilbert!! I joined during a challenge 6ish months ago. Decided to stick around and become a member once the challenge was over. I love the trainers(both Danielle's) and the workouts. Each workout can be modified to meet your needs. It can also be completely changed depending on your physical abilities, I see almost every class, all you have to do is ask! I have horrible knees and have had them come to me with modifications to help. It is geared more towards women which I love but men are welcomed. There are 1 class in the morning and 2 evening that are co-Ed. They offer 14 days free pass which I think is just enough to get you addicted!! Love it! Love the coaching, the Nutrition guidance and meetings, motivation from others, it's a whole package!! read more

Burn Boot Camp - Before BBG/Currently - Boot Camps Near Me - Gilbert, Arizona

Burn Gilbert, is awesome. They have such an encouraging and knowledgeable staff and the trainers are upbeat and motivating. I love their classes and that they always have options for every fitness level. Give them a try, it's worth it!. read more

There is a low priority for customer service if you show intent to cancel. I have been trying to help my wife cancel her account since October. My wife initially tried to cancel earlier in February but was contractually obligated to stay until August. Her email was less clear than mine, so in October I made our intent obvious. It's now December and the charges are still coming through. I am sure the workouts are great, but buyer beware should you ever show intent to cancel. The high energy motivators suddenly turn cold and distant and may continue to charge your account in negligence. Mrs. Pretzer, I am gravely disappointed to write this review. My wife loved the workouts until her physical wellness took a turn for the worse. Now she feels guilty because we can not seem to shake this expense after several email requests & calls to your establishment. Please advise me the best way for us to move beyond this, because emails and calls do not seem to move the needle. read more

I've been a gym rat since I was a kid and have always leaned towards group fitness at any gym I've belonged to. The boot camp I was a member of before this awesome one was run into the ground by a very arrogant and lazy owner. When I stumbled upon Burn BC, I was greeted immediately by Alicia, one of the owners telling her a few friends and I needed a new "home". She was friendly, energetic, and genuine. The other owner and coach Danielle is the bomb as well. Every single trainer somehow remembers everyone's name, not sure how but they do. I'm going on my 3rd anniversary and have zero intentions of leaving unless they kick me out, lol. The level of support they provide is superior to any I've encountered. I could not recommend a better place to workout at and it's always clean. Thank you Burn family. read more

If you're looking for a place to get kicked into shape, this is it. My first time I had no idea what to expect or even do when I arrived. The desk helped me know how it worked and now it's the same every time you come in. I'm always impressed by the amount of energy that is in the room and how hard everyone pushes themselves, which helps me to stay motivated. I also appreciate (and want to die lol) when the trainers up the weight you're using, to help push yourself when you may of been too scared to try and heavier weight. I'm about 2 months into burn & am loving it. Workouts go by so quick and I'm seeing results, what more could you want! read more

I am not one to normally leave it reviews, however, based on the circumstances, I feel like the public deserves to know what this business puts people through and also their ethics. My daughter, age 20 signed up to work out I am not one to normally leave it reviews, however, based on the circumstances, I feel like the public deserves to know what this business puts people through and also their ethics. My daughter age 20 signed up to work out at this gym. And yes, she did sign a contract. However, our family situation has had some extreme changes both in death chronic illness and loss of work because of that so her situation has greatly changed both physically and financially. She reached out to the owner, let her know the details and specifics of her situation even offered to supply proof if needed and asked if she could please terminate her membership due to the death, chronic illness, and increase in her responsibility financially because of those things. She was told that wasn't an option that she should've known better. She signed a contract that she needed to pay upfront the remainder of her contract, and there was no way to get out of that. The only thing they offered was to make that payment plan which is pretty much equal to what she's already paying And they said they couldn't make an exception, and that's how businesses is ran. I myself have been a business owner for many years, and I would never treat my customers in this fashion. I understand people need to keep their contractual obligations, but when life throws you a curveball that involves death and chronic illness you should offer a helping hand to your customer and offer good customer service. So please see this as a warning to anyone choosing to work out at this gym. You may want to read the fine print and think about it long and hard because if your situation changes and you have an extreme situation, they are not going to care read more

Are you looking for a fitness family? BurnBootCamp Gilbert is phenomenal! I've been burning it up with my fellow fitness sisters since January 2018. Each day and week are different and the coaches push you to challenge yourself and be stronger than you think you are. Truly a positive and loving fitness community! read more

I love burn! Every trainer is encouraging and amazing! I can't believe I enjoy going to a gym today

Best workout ever, every day is different the trainers push you to your limits! Everyday I go I have no clue how I get through the class but then want to go the next day if I miss a day I'm upset I didn't go! All ages all body types and everyone is just so supportive!! Great job can I get two claps for this review read more

Amazing gym! Strong community! Have never "wanted " to go to the gym before! Now I am excited for each boot camp! The kicker is FREE childcare!! And my kids LOVE going with me ! read more

I joined Burn Bootcamp (Gilbert location) a couple of months ago and I absolutely love it! I feel like I get a challenging workout with trainers that truly care about my progress. The other members have been friendly, welcoming, and encouraging since day one. I love that the trainers keep us accountable with check-ins regarding our weight, body fat, and nutrition. read more

Burn Boot Camp has been an awesome change from my regular routine of just riding bikes! Danielle is just the sweetest thing and cares about you from the start! I love that the workouts are only 45 minutes but don't let that fool you, you work non-stop and you work HARD! But the best part is you go at a pace that works for you with whatever modifications needed. read more

I am so thankful for my neighbor who mentioned this company! I've tried so many different ways to workout, from the gym, to outside to workout videos in my own house! Nothing compares to Burn Bootcamp!! Every single day is a new workout, a routine we have never done before. There so many different times throughout the day to make sure you get your workout in. What I love most is the dedication the trainers have to ensure we get to our goals. What gym allows you to meet with your trainer every week, every two weeks?! I have been with Burn since they opened this location back in October 2016, and I can't even tell you how much better I feel, let alone the weight and inches I've lost in just 7 months! I tell ya, you will become addicted !!!! read more

This is a great place to work out. It's designed so you can have a personal trainer in a group setting. Kevin Platt is an amazing trainer and keeps you motivated through out the entire workout. read more

I am so happy I found Burn Bootcamp almost 3 years ago. I have been a member since the grand opening. The trainers have provided the support I needed to remain consistent in my fitness and health goals. They help with workout modifications, nutritional guidance, and they have FREE childcare! Not to mention the Burn family that welcomes you with open arms and quality friendships you make with likeminded people. Love this gym, nothing else like it! Join, you won't regret it. read more

Great gym! I enjoy getting challenged every day, and none of the workouts are the same. There's free childcare and lots of class times each day to work around your schedule. There's plenty of encouragement from the trainers and the fellow members. I highly recommend! read more

This is the best thing I've done for myself in 2017. Danielle and Danielle are fantastic. They are energetic, positive, and highly motivating. They push me when they think I can do more, but provide modifications too when I'm struggling. The atmosphere is friendly and inviting - all the women are nice and the Saturday men too. The place is really clean and the equipment is in excellent shape. I joined in April and feel more fit every day. For me, this is money well spent. read more

I had mentioned to my husband that I would like to try it only if they cater to each persons individual fitness level. So my husband spoke with Danielle (Cooper and Warner) she assured him that they do cater to each individual fitness levels so he signed me up. I was excited to start I walked in the door and Danielle was there she wasn't very helpful and seems like she just expected me to know what was going on and how everything worked. She never told me about recording your numbers on the board or anything. I got thru the first day and thought I was going to die! The routine they had all 20 + people do was the exact same! It wasn't broken down by age, fitness level etc. I left feeling somewhat good that I was able to complete the my first boot camp session! I didn't go back for a few days after since I was super sore. After a few days I went for the second session and Danielle was at the front desk along with another lady not sure what her name was but both were pretty RUDE! Danielle made that comment to the other lady NO SHES NOT NEW SHE WAS HERE LAST WEEK after the lady asked me if I was new to boot camp. So same thing 2nd time around but this time there were a few of us that weren't able to keep up with the 20 something's which made me and a few others feel pretty bad after about 20 minutes of being shamed I walked out and never went back! read more

If there was a bit more organization I think this could be a better option. The website is incredibly vague, and you have to follow EVERY social media post to have any clue of what's going on. They have figured out the credit card payment part, but the follow up on what exactly you're getting for that price is nonexistent. The first scary thing is the child care - there is literally no info besides the times offered (which aren't that convenient or easy to understand- the last two classes of the day except 6:15, and not Saturday or blah blah), who the heck is watching the kids behind 4 windowless walls? It's the same way with who is "allowed" - men are only allowed to join on Saturday or the last class of the day, or some other random combo. Did you know this was for ladies only? Hmm. The website is also vague on anything you can expect - is there a locker room? Who knows. Should you arrive warmed up? Definitely, because after you sign one waiver form, you're immediately and relentlessly tortured. Want to take a break? Nope, they will stop the whole class and watch you until you stop vomiting because it's a "team" and no one can do anything without you. What's a fit meeting? Great question, but you won't hear about it until they hunt you down on social media. OH! And for a while, they were requiring you to post before/after photos on social media!!!! Insane, exploitative, humiliating, I could go on. They do "modify" things, but again, everyone waits and watches while you are getting help.. do I have to mention the judgement? They try to shame you into coming every day, "all the other moms do it, make it a priority". Nah. What's the membership price?? Crazy. Crazy. Crazy. Expensive. Unless you badger everyone you know and get referrals, this is just mad. They offer steep discounts on the first month, and then spam your email and auto debit your card. Woo. Bad news!! read more

I'm so happy to have found Burn Boot Camp. Danielle has really great workouts. She encourages you and I love that she pushes you out of your comfort zone. I truly enjoy her class. I love the way I feel after my workouts. I would definitely recommend you to try it out. read more