PS, not just drains: Also installed a new kitchen sink, disposer, and related kitchen plumbing…read moremodifications. Services various regional locations also including Warren & Shenandoah counties where my homes are located.

From the owner: Royal Knight Drains is a plumbing company which specialises in drains, such as clearing blockages,…read morediagnosing issues, and camera and locate services for breaks or collapses

I would definitely recommend Powell's, especially tbe…read moretechnicians, Kyle and . I called to have some routine maintenance done on my hot water heater and septic . The communication and scheduling were excellent, they arrived exactly when they said they would, and even called me an hour in advance to let me know they were on their way. Kyle and Thomas were very professional, knowledgeable, and took the time to answer my many questions. Powell's has also done major repair work on the septic systemwithin my community and they have done an outstanding job.

Came to home for free estimate. Great. Looked over and documented all small plumbing repairs…read moreneeded. Estimate due in couple of days. Now been three weeks of waiting. After calling, still waiting. If you did not want my work, which obviously do not, why not just be honest. I'd understand and move on to another vendor. At this point, angry, wasted my time from work to meet up with you. Disappointed that my repairs have not been started. I will move on and never use Powell's again and certainly never give a recommendation to anyone again like I have in the past. You've lost a customer and sure you don't care because I live a modest like in a modest home. Not good enough for you to service anymore. I wish Powell's well because this selective attitude will get out around the community over time.

I was one of their early customers. They were the best back then - 5 stars. Then they got big and…read morethey left me in the lurch. Hard to rate someone who doesn't respond to your calls. Their field guys h ave always been good but the office staff in weak

I called diri g the first week of June 2025 to ask them to do some emergency work on my property. I…read morewas told they would call me back shortly. Finally today, July 10, 2025, they called back to schedule a time to come. So, I wouldnt waste me time on this company. Not sure why they came so highly recommended by neighbors.

Update: I spoke with Chris and explained the situation. He said he would wave the full cost…read more Look it up...carbon monoxide can be found in septic tank gasses. I explained on the phone there were strange brown circles over the septic tank and CO detector went off in the room nearest the pipe with outflow to the tank. I was told it would be $89 for them to come out. He opened two of the septic pipes. Asked me to flush the toilet furthest from the pipe. He saw the water flowing to the tank. Came in and looked around the inside of the house. Said he believed the CO was coming from the propane fireplace pilot. (It has a CO detector next to it which didn't go off.) A total of probably 15-20 minutes max. That'll be "$245 for the diagnostic". He said it was office policy to charge for the diagnostic. Basically I paid $245 for his opinion and no work. Last year, they did good work with good customer service moving our water filter system from under the house to the laundry room. We had no issue. But this time I feel high jacked!!

The service was top notch The techs were the best…read more Very professional Honest and awesome

Very unprofessional company. During the septic inspection as soon as the septic lid was lifted and…read morethe technician saw tree roots he said he was failing the septic system. Tree roots often enter a septic tank via the lid. The technician had not even looked to see how the tree roots had entered the tank. I believe this technician was determined to fail the septic system inspection so that he could obtain the job of installing a new system. After failing the septic system inspection, the company quickly quoted me a price for a new system and stated they do the work quickly and I could pay at closing. The quote was 2.5 times the cost for the same work performed by another certified contractor who completed the work prior to closing. The company should be ashamed. Stay away!

From the owner: septic services gore varead more