Thought I would update my 2019 review. Doctor Baker is a great guy. I have been very happy with…read morethe service I receive here. He is very thorough with the eye exams and offers great advice. The ladies up front have always been very professional. Baker Eye Care has a nice selection of prescription glasses to choose from. I have purchased glasses here once but I stick to contacts. Baker Eye Care accepts my insurance which makes it very affordable. I will say the prices for the glasses are higher than national chains or online. I don't know if there is a quality difference, but Baker's service can make up for the difference. Great local practice. Highly recommend supporting local businesses.

If I could give zero stars, I would. I have been a customer here nearly 30 years. This place was…read morefantastic when Dr. Berry was owner but has gone steadily downhill since his retirement. Broke my glasses In half yesterday and they can do nothing to help me until after LABOR DAY.... weeks away. Then the woman on the phone had the audacity to hang up on me when I asked to speak to the Dr. to ascertain a solution. Myself and family, father, brother and his family, and quite a few friends are now looking for a new eye doctor!! Be very wary of setting foot into Baker Eye Disservice. Rude desk workers and no sense of helping someone. If they treat someone with 30 years of loyalty with such a dismissive attitude - I'd truly hate to see how they treat others!!

I have been going to this office for years and with the exception of one provider not actively…read morelistening, I have always received great service and care there. Dr. Evans has always provided excellent care to me. Having a provider that is confident in his work but can also come across in a very friendly, personable way is hard to find. Often times providers that have years of experience can become arrogant. I am thankful that Dr. Evans is one who remains relatable and pleasant. Angeline, the contact consultant, is very knowledgeable and helpful. This office is comprised of pleasant professionals that clearly care about the work they do. I appreciate the way they work well together to keep the patients moving through. After my most recent visit, the lady in the optical area called me several times to check to see if I wanted her to order my contacts for delivery at my home. It's what I normally do and because I failed to check in with her prior to leaving, she made sure to reach me and I appreciated that.

I have had two cataract operations done through this practice; the first was about a decade ago,…read moreand the second just this year. The first was done in the old location, a plain, clean, older building in the middle of the hospital section of High Point by Dr Tepodino, and refreshed (for want of a better word) last year. No trouble ever. The procedure was seamless, the small staff kind and helpful. The cost was borne by insurance, with a $60 copay. The second operation was conducted by Dr Evans in the sleek, new facility near the old shopping center. The operation was attended by at least six auxiliary staff, each of them asking me the exact same questions. I declined the offer for assisted sleep, as I wanted to remain conscious for the operation. I was also given an option of a special lens to correct an astigmatism, at an (uninsured) cost of over $1,000, which I declined, as it could easily be corrected with glasses. The actual operation took about 20 minutes. I can see much more clearly with the new lens, although there is now a shadow on the left peripheral side of my vision which wasn't there before the operation. My copay was $340.00, and I found later the cost to the insurance company was nearly $14,000.00.

The office manager is incompetent and unresponsive. I have left several messages to get my bill…read moreproperly filed with my insurance company and now I'm having to call constantly just to PAY the bill. I would not recommend this practice. Their administration side is beyond dysfunctional.

Never had an ophthalmologist office charge me to get my glasses prescription nor had a problem…read moregetting an exam and contact script until I visited this office. Also the people doing my eye exam did not seem to have a clue as to what they were doing so I doubt my script is even correct

Ive been a patient of Dr. Hall for a few years. The staff always greet me with respect. They are…read morequick to get me through the check in process. Dr. Hall is very thorough with my exams and take the time to answer any eye related questions. I will be returning as I am a long standing customer.

My husband and I been customers here for many years. Dr Woods is very thorough and always takes…read morehis time in answering any questions we have. His support staff is wonderful! We recommend this office to everyone.

I'm honesty very disappointed with Oman Eyecare. When I first started going there many years ago,…read morethey were extremely friendly and I never had any billing issues. However, on 2 of the last 3 visits, I've had charge disputes which came as unnecessary surprises. When I established this latest appointment, I made it perfectly clear that I expected this visit to be covered by my insurance at no charge (since I had a previous problem with them in this regard, I wanted to make sure there was no misunderstanding). The person on the line confirmed they had my current insurance information on file, and that there would be no charge. They also acknowledged that their records indicated I visited Duke University Eye Center every year for a diagnostic eye exam, so the visit to Oman would be related to my optical Rx. Again, given a past billing issue with them, when I arrived for my appointment, I made it a point of mentioning to the desk person that my visit was to be at no charge. I confirmed the same information about going to Duke Eye Center every year. No questions or issues were raised about anything I said. Honestly, if they had mentioned there would be a charge for just having a portion of the exam performed (I didn't need Oman to replicate what I had done by Duke Eye Center a couple months prior), I would have had the entire exam done or chose to leave. The person who initially examined me had the personality of a dead fish. Totally unfriendly, disengaged, and seemed as if she would have liked to be anyplace else. Subsequently, I saw the optometrist, he went through the vision procedure, and I proceeded to the front desk to check out. All I expected was to be handed my prescription. I indicated I'd be back to visit their optical shop later, since I wanted my wife with me to choose a frame. At that point, the desk person indicated that my charge is $54. I told them that this visit was to be at no charge, as is noted on my insurance card for in-network providers like Oman. I also stated that this had been previously confirmed by them. I then got fed some nonsense about not having the "complete exam," so I had to pay for the refractory (determining the vision Rx) portion. Now, mind you, the "complete exam" INCLUDES the refractory portion. If I had been told this upfront, I would have gone through the complete exam, even though it was entirely unnecessary, or just left. Obviously, there was no question from the onset as to why I scheduled an appointment with them or that my expectation was that their service would be without charge to me. Long story short is that I didn't pay them, they stated they'd submit a claim to Humana's EyeMed Vision anyway, and I walked out of there without my Rx. In essence, the visit was an entire waste of my time. It's now been 2-1/2 weeks, and I've heard nothing from them whatsoever. So, I guess I just don't get my Rx prescription or even know what they've done with the claim. Overall, it was an entirely negative experience. I place the blame on them for poor communication, having individuals on their staff who apparently don't care about friendly interactions with their patients, and for seemingly trying to bill for services where a patient had clearly communicated their expectations otherwise.

I had good impression of this office, but not anymore! We saw Dr. Freshwater and heard good things…read moreabout him, but that was not the case. The exam was not thorough at all. If you say "thorough" if an opinion, here are some facts: 1. The doctor grabbed the wrong contact lenses samples for BOTH eyes! 2. At the checkout, the printed prescription for contact lenses was something else for one of the eyes. 3. When I compared with last year's glasses prescription, Dr. Freshwater's prescription does note anything for the astigmatism for one of the eyes, no axis either. So, talking about "thorough." Does he realize we will pay hundreds of dollars for contact/glasses based on his professional judgement and be stuck with these equipment? If a doctor has lost the heart for patients or feels like he can do routine stuff with his eyes closed, he should not practice anymore. A patient doesn't know technical terms, but a human can feel if a doctor cares or not. He did not even bother to "pretend" to care. His nonchalant demeanor and mistakes all over the places revealed his absent-mindedness. The equipment in the office is also dated, traditional pieces, not advanced new equipment with better technology either. It was a harmless exam process, but we walked away wondering what happened?

Dr. Freshwater is very thorough and friendly. The staff is very helpful. I feel well taken care of…read morethere.

Dr. Parker is a physician who really cares about her patients…read more She is patient, understanding and I'm grateful for her care. Also, Kathy Southerland, the Optical Manager is great! She is very helpful in choosing frames and the best lens for a great look and fit. I highly recommend them. Bill R.

I am not typically one to leave negative reviews, but I feel compelled to share my experience so…read moreothers can make an informed decision. One issue I encountered was that Digby does not accept many common vision insurance plans. Unfortunately, I did not learn this until after my exam, when I was presented with a bill that I had to pay out of pocket. Because my insurance was not accepted, I took my prescription to LensCrafters to have progressive lenses made. After receiving the glasses, I experienced significant vision issues and initially believed the lenses may have been manufactured incorrectly. However, LensCrafters strongly maintained that the lenses were made according to the prescription provided and suggested that the prescription itself might be the source of the problem. When I contacted Digby's office, I explained the situation and asked whether they would review the prescription and verify the glasses. I was told that if I wanted the matter investigated further, I would need to schedule and pay for another eye exam. I was disappointed that the possibility of an inaccurate prescription was not more seriously considered and that there was no willingness to evaluate the issue without charging for an additional exam. Between the unexpected out-of-pocket expense, the insurance limitations, and the difficulty resolving the prescription concerns, my overall experience was frustrating. In hindsight, I wish I had done more research before scheduling my appointment. I would encourage prospective patients to verify insurance coverage in advance and understand the office's policies regarding follow-up concerns before committing to care.

Dr. Teague is wonderful! He's been taking care of my eye health for 20+ years. He is professional…read moreand personable. He and his staff are amazing. I am confident I'm getting the BEST eye care available when I see him!

Dr. Teague is a fantastic optometrist. He knows his stuff, has a great bedside manner, and is good…read morewith small children. Yelp has it wrong. He hasn't closed, just relocated quite a few years back to the Eye Care Center at 800 S Stratford Rd.