The office manager is incompetent and unresponsive. I have left several messages to get my bill…read moreproperly filed with my insurance company and now I'm having to call constantly just to PAY the bill. I would not recommend this practice. Their administration side is beyond dysfunctional.

Never had an ophthalmologist office charge me to get my glasses prescription nor had a problem…read moregetting an exam and contact script until I visited this office. Also the people doing my eye exam did not seem to have a clue as to what they were doing so I doubt my script is even correct

I see Dr. Khemsara for my eye care and he has done cataract surgery on both my eyes. The office…read moreitself is very welcoming and inviting. There is a big waiting area with comfortable seats. There is also an in house eye glass store. My surgery was done on the 2nd floor where they have a state of the art surgery set up. Staff there explained everything in detail prior to surgery and after. The anesthesiologist did a great job in making sure I was comfortable and pain free. My follow up today was also great. My eyesight is already looking great. All my questions were answered. I am highly satisfied with the entire process, including these assistance in securing financing for both surgeries. Love Summit Eye Care!

I had one of the most stressful and upsetting experiences at this eye exam, and I feel it's…read moreimportant to share. It all started with a 45-minute wait past our appointment time in the lobby, where there was a person screaming nonstop. This was never addressed by the staff, and it left my school aged child terrified--she wouldn't let go of me and just clung to me the whole time. During the appointment, the staff asked me in front of my child whether she was "jealous of her older siblings" and making up eye problems just to get glasses. This was not only inappropriate, but it made an already uncomfortable situation worse. Then, when the doctor finally came in, we were told my child needed glasses to see properly. We were told that our insurance would cover the appointment 100%, but they didn't cover anything because the office had processed the insurance incorrectly. I called multiple times, left messages, and eventually had to send a letter to get someone to address it. When I finally received the bill, the staff was extremely rude and told me it was my fault for not providing insurance that would cover the exam--despite being explicitly told my insurance would cover it fully. In the end, I'm left paying for an exam that was emotionally draining for my child and should have been covered by my insurance. The whole experience was frustrating, and I was really disappointed by the lack of professionalism from both the staff and the doctor. I would highly recommend finding a different eye care provider. We will not be returning to this office.

My husband and I been customers here for many years. Dr Woods is very thorough and always takes…read morehis time in answering any questions we have. His support staff is wonderful! We recommend this office to everyone.

I'm honesty very disappointed with Oman Eyecare. When I first started going there many years ago,…read morethey were extremely friendly and I never had any billing issues. However, on 2 of the last 3 visits, I've had charge disputes which came as unnecessary surprises. When I established this latest appointment, I made it perfectly clear that I expected this visit to be covered by my insurance at no charge (since I had a previous problem with them in this regard, I wanted to make sure there was no misunderstanding). The person on the line confirmed they had my current insurance information on file, and that there would be no charge. They also acknowledged that their records indicated I visited Duke University Eye Center every year for a diagnostic eye exam, so the visit to Oman would be related to my optical Rx. Again, given a past billing issue with them, when I arrived for my appointment, I made it a point of mentioning to the desk person that my visit was to be at no charge. I confirmed the same information about going to Duke Eye Center every year. No questions or issues were raised about anything I said. Honestly, if they had mentioned there would be a charge for just having a portion of the exam performed (I didn't need Oman to replicate what I had done by Duke Eye Center a couple months prior), I would have had the entire exam done or chose to leave. The person who initially examined me had the personality of a dead fish. Totally unfriendly, disengaged, and seemed as if she would have liked to be anyplace else. Subsequently, I saw the optometrist, he went through the vision procedure, and I proceeded to the front desk to check out. All I expected was to be handed my prescription. I indicated I'd be back to visit their optical shop later, since I wanted my wife with me to choose a frame. At that point, the desk person indicated that my charge is $54. I told them that this visit was to be at no charge, as is noted on my insurance card for in-network providers like Oman. I also stated that this had been previously confirmed by them. I then got fed some nonsense about not having the "complete exam," so I had to pay for the refractory (determining the vision Rx) portion. Now, mind you, the "complete exam" INCLUDES the refractory portion. If I had been told this upfront, I would have gone through the complete exam, even though it was entirely unnecessary, or just left. Obviously, there was no question from the onset as to why I scheduled an appointment with them or that my expectation was that their service would be without charge to me. Long story short is that I didn't pay them, they stated they'd submit a claim to Humana's EyeMed Vision anyway, and I walked out of there without my Rx. In essence, the visit was an entire waste of my time. It's now been 2-1/2 weeks, and I've heard nothing from them whatsoever. So, I guess I just don't get my Rx prescription or even know what they've done with the claim. Overall, it was an entirely negative experience. I place the blame on them for poor communication, having individuals on their staff who apparently don't care about friendly interactions with their patients, and for seemingly trying to bill for services where a patient had clearly communicated their expectations otherwise.

Friendly, helpful, and quick are three words I'd use to describe Hillcrest. It's pretty much a…read moreone-stop shop for eye exams and glasses (when you need them), and they're really easy to deal with. They offer upgrades to your exam (like eye de-dilation drops or an extra scan or two), but there's no pressure. Thanks to everyone for their late holiday hospitality and their professional and welcoming attitudes!

I'll split this review with 3 stars. We've used this doc and center for years, but unfortunately…read moreit's time to change. Pros: the office is clean, staff is nice and prompt, and we're usually in and out in a timely manner. Since Covid, they ship contacts straight to your house since of office pick ups. Cons: a while back I had to cancel my December appt because I had Covid, and they weren't able to schedule me again until March. After a few dialogues they did provide sample packs of contacts until that time. Fast forward to this year: I had a baby and missed my yearly deadline (somehow they send reminders to my husband and not to me). But anywho-another 3 month wait for an eye exam and refusal to provide any sample contacts. We now have appointments made within 2 weeks at another facility. Fortunately for them they're doing great business, however it's unfortunate for their existing and long term patients.

We have been patients at Triad Eye since 2011. Doc is awesome! He always helps us pick out the…read morebest glasses. Doctors Stacey and Neil are both wonderful. Everyone is friendly, professional, and knowledgeable. Their renovations and expansion have really brighened up their New Garden location. I highly recommend Triad Eye to all of my friends and family. Thank you all for providing great care and superior service. You guys rock. -Melissa & Jade :)

Kimberly Orr is wonderful and very personable. I followed her to Greensboro from her last location.read more

Great place to do business with. Always very helpful and polite staff. Looking forward to getting…read moremy new glasses!

I'm glad I went to eye point because I always had dry eye but didn't know how severe it was. I…read morelike how my eyedoctor took the time to talk with me and give me a plan on what to do. Plus I can always go back if I have any other concerns. Thank you

I have been a patient here for 23 yrs and recently they have made changes that are not patient…read morefriendly, its now an automated answering system, If you need to ask a important question you have to leave a VM, but rarely get a call back. Today we needed to see a particular optician in order to pick up new lenses But he was not in, no one called us back, so we showed up and were told He was off today

I am only giving this a 2 because the Doctors and a FEW of the staff is good. HOWEVER on the…read moreglasses side of the office, the 2 that work there male and female are BOTH arrogant and do NOT listen to the customer WHO is buying the glasses. The FEMALE when I asked her a few questions threw in my face I have been here 25 years I KNOW. The male when we were having to order the glasses for a SECOND time had made up his mind what I needed when he NEVER meet me before and my daughter was trying to explain what we do for a living. It was like she was NOT there to him. The first time we order the glasses they came within a week but I was NEVER asked by miss 25 years to test them out to see if I could see or not and I had several other appointments to go to, After a couple of days TRYING them that is when I saw that a WALMART $20 pair was 100 times better than these, I called and left a message and after 2 hrs no one called me, So I called back and the lady in the glass section answered that is when she pulled the 25 yrs crap.I was neverl explained to that LINE bifocal lense would not go to the edge, I have had them BEFORE and they DID. But here ARROGANCE was really shining through. I complained and all I got was to reschedule the appointment. I asked to speak to the office manager right after the older eye doctor checked the lens prescription was a little off. When we told the office manager she told us they have had to talk to them before, evidently they have NO FEAR on how they treat the patient. When we talked to the male with the NEW lens order he did NOT really want to listen to us. This was right before Christmas, When we have NOT gotten the blasses well into the NEW YEAR I called and i was told another 7 to 14 days so what took about a week before was now going to take a MONTH. No explanation NO apology. So I had to go another month without seeing!!! I called the office manager again to find out was up and THEN I got the truth, the people that made them SCREWED them up for a second time and had to remake them AGAIN. The folks in the glass side new this and NO CALL NO APOLOGY. When I FINALLY got the glasses today the EYE DOCTOR receptionist waited on me. and the ones in the glass side there was both the male and female with ONLY one customer, I guess I was NOT important enough to bring to me, CHECK the fit, CHECK the lens and MAYBE an apology for it taking so long. If you need a good EYE Doctor they are GOOD, if they order glasses or contacts for YOU, AVOID this side of the office. You will not only be TREATED better but same some money and if they screw up you might get a little something for incovenience . My total cost before issurance for ONE pair of lineless biofocals was $928 and my cost was $502.40. If I had went to Visionworks I could have gotten TWO pairs for a little more AND i would have gottent hem WITHIN a week.

I am very unhappy with the service afforded me because of closure due to covid 19. I had paid for a…read morefull year of contact eye care and because neither pairs offered me were correct, I stopped going. So I was going to try them again thinking because of their closure during covid they would afford me with at least one more chance to a different pair of lenses since I paid $185 for a year of service Well to my surprise they are not willing to work with me. They will charge another $185 ( or more) to do contact lenses trial and exam. I was told by another eye care company that I wasn't a fit for contacts, but this doc at Battleground assured me I was. I tried 2 different pairs when I first got started and they didn't work. I kinda gave up but also had other concerns( back surgery) that were more pressing. I think the doctor made a bad choice saying I was able to use contact lenses and now I dont know what to think since they never gave me the full year that I paid for. Very disappointed.

I adore Battleground Eye Care and the people that work there! It seems like it's a family unit and…read morethey all look out for each other. Dr. Scott is simply amazing. Not only is he smart and helps you have better eyesight, but he is very personable and funny. Stacey is a complete delight to be around! She also is very funny and makes sure that you are all good to go in the contact department. I would highly recommend.