They over book appointments I have waited over 2 hours in waiting room on multiple occasion's. One particular time we waited a hour and a half after closing. No staff even had the curtsey to check in with us or apologized. read more

After calling a handful of times and either not getting through to anyone or being put on hold for endless calls, I finally got ahold of someone to schedule an appointment. Rose was extremely rude and abrasive on the phone and once I called back a second time, I was hung up on and then sent a text message to continue scheduling. I have no idea what this Dr is like but I do know that the lack of customer service while trying to schedule was nonexistent and terrible. 0/10 do not recommend. read more

Had eye appointment for cataract consult and Dr Alaca would not even do a complete eye exam because I was in a wheelchair. Never dielated my eyes and told me I don't have. Lenscrafters did a complete exam and refferd me to them??? Stay away. read more

It's worse than DMV!!! You make an appointment, arrive early, giving yourself extra time not to be late, and for what, you WAIT!!! I don't understand why they don't manage their time better. RIDICULOUS!!! I'm very disappointed. read more

Made an appointment for an eye exam and was told it was a month out. My eyes are very blurry so I thought I'd needed a closer appointment. So I decided to call another eye doctor and got an appointment for a week away. Tried to call California eye back to cancel the May 28th appointment. Called back that same day, April 16, 2025 from 11 to 11:35. Tried other extensions to no avail. I kept calling back and calling back and calling back. Finally I got someone to answer the phone. Shorthanded or not it's up to them to be sure their customers get good coverage, this place does not give it. read more

No communication always I have to leave a message and wait for a call back I have been going there for and my family it was not like that before started a few years ago when I needed cataract surgery I went to them and had to make 3 different appts with a co pay if $35,00 each time my son told me about invision where he had his lasik surgery do I went to see the difference Same Dr same surgery center nigh had same aggressive tactic for overselling but I chose what I wanted the thing I liked about invision when you called done one always answered the phone Calif eye professionals you had to leave a message and they may call you in 48 hrs did not like that their optometrists are too busy to listen to you and think they know better what you need I had been goin there for over 25 yrs Service has gotten worse the some of the personnel think they are in charge of you not happy with their service I have gone elsewhere.. read more

This review is for the staff of California Eye Professionals of Temecula. I have called 7 times and put on hold, or went to the voice mail, and no one returned my call. I was calling to reschedule but the staff is so unbelievably busy that in two days, and 7 attempts, I could not get through. I hope the doctors in this office read this to recognize the poor performance of their office. No matter how good a doctor, but if your administrative staff who answers the calls do not call back, for whatever reason it may be, your reputation will suffer. This is truly the most frustrating place I have ever dealt with. read more

My experience with Dr. Burns was excellent! His staff let me know when I made my first appointment, it would take approximately 2 1/2 hours. (This is because of the many tests that needed to be performed.) I was there 3 hours, but only had to wait in total maybe 20 minutes. His staff was kind, professional, and thorough. Dr. Burns was wonderful! He gave me answers to all my questions. And at no time did I feel rushed by him or his staff! In fact, Dr. Burns went above and beyond in trying to schedule my surgery as soon as possible, to avoid me having to retake additional lab tests, since mine were current. Also, not to conflict with my work schedule as a TVUSD employee. I WOULD DEFINITELY RECOMMEND Dr. Burns to my family and friends!!! read more

Since I have only talked to Dr. Burns for 5 minutes, I can't say much about him. I waited 2 months for an appointment and when I finally got in and after paperwork and a half dozen tests, I was finally put in a room to see Dr. Burns. I was in the room for 45 minutes and was about to walk out when Dr. Burns finally came in. He look at my eyes through his machine and said, "yep, you have cataracts" (which I already knew). He then told me the price of the Best surgery which my insurance does not cover and when I asked about the cost of the lesser surgery, he turned me over to his assistant who took me to someone else to book another appointment to go over the costs and procedures. This appointment is in 3 more weeks! So after almost 3 hours in that office, I am no closure to scheduling surgery or knowing the cost! To say I'm put off by this experience would be an understatement! read more

I made an appointment and after months of waiting and putting up with an extremely rude person they have changed the doctor that I wanted to see. She was arrogant and mean. I couldn't see him, but with all the bad reviews and thankful. read more

Operator put me on hold for 10 min until the call went to voice-mail. Hitting 0 (I think) made the call go back to the operator, where they picked the phone and immediately put it on hold. Called back again, same thing, no pickup. Terrible bedside manner. I don't feel like I would be in good hands here. read more

I got my lasik done with Dr. Burns and I am extremely happy, staff is amazing and the prices are great. thank you Dr. Burns I am so grateful for your work. read more

One star , you cant leave a review with out clicking on at least 1 star. I was in today for a one year follow up for lense implant cateract removal. Today I waited 2 hours and left without seeing Dr. Burns. Every single time its a 1 to 1 1/2 hour wait. Today was my limit no Dr. Is that good. 2 HOURS. The office staff could of called me befor I left work earily without pay, to reschedule my appt. They have no considerstion. How dare Dr.s be so arrogant and disrespectful. Find someone else if you value your time because they sure don't. I have complained several times to Dr Burns and the office manager. All they did was blame each other. I told Dr Burns the very first visit I met him that I felt like I was in a puppy mill. No personal touch at all no one cares, Good luck . read more

WOW! Dr Burns is the type of doctor I really appreciate. His style of doctor patient interaction is the kind I hear people wishing for all the time. He listens, he is patient, he educates and he answers all your questions with a full understanding of his specialty. I was having trouble with my cost co glasses and he was able to hone in on all the reasons that added up to the experience I was having. He covered everything from the type of eye correction I need (I am farsighted with astigmatism) as well as the potentiality of technical inexperience ( with the measuring of the eye for the progressive lenses ) and including examining the issues with fit and size of the lenses that the glasses themselves could be presenting and thus making acclimating to wearing them a so far unsuccessful experience. There was nothing wring with my prescription by the way from cost co. His office confirmed that. He just went beyond that - to get at the root of the problem for ME specifically. I also had come with questions about Lasik and cataracts and other corrective surgeries (I'm 51 so they are in the future...) In the end, the issues are there for me to fix, its not anything he could do at this time as a surgeon and the prescription from cost co was correct. However, the investigative way WE approached the issues I was having with the glasses put me in the drivers seat - armed with information and a path toward getting to a better experience with corrective lenses today. I emphasize WE because all too often doctors don't take the time to listen and integrate your information with what they know and bring you to up to their level of understanding. They just tell you what they know and expect you trust them. Dr Burns earns your trust and confidence by working WITH you where you are in your understanding and brings your forward to greater confidence with what choices you can make . Granted, all this expertise freely given took time and yes I did wait a little bit in the front office prior to seeing Dr Burns. I see many people complain about the wait times in other reviews. He struck me as a great doctor and if I did need surgery or something more than I came in for that day - his bedside manner coupled with his long experience is what I would want to have. In short, worth the wait for me. As for the office staff, they are very relaxed - and I can see how that might put people off. I found them just fine, friendly, candid and capable. Free parking and a Saturday visit too - where else are you going to find that?! Loved Dr Burns! read more

Dr. Burns is the best and funny. Really care for his patient. He made my fiance very comfortable. His clinic is also nice and very friendly people. They really do care read more

Two stars for the office staff and appointment procedure. Dr.Burns did my cataract surgery almost 2 years ago and I wanted an appointment to check my eyes for any changes since the surgery plus a renewal for my prescription for eye drops. The office clerk made a decision to give me an appointment with their optician for a full eye check even though I asked to see Dr.Burns. I was charged a co- payment of $49.00. I had never made a co pay before and was told that is what Medicare pays. I was confused. I never saw Dr. Burns for this appointment and learned from the optician that I did need an adjustment to the surgery which would be an easy fix with a laser. I also had a very slight need for distance and reading glasses and was funneled into their optometry office for glasses. I refused the glasses but was given the prescription. My two stars here not for Dr.Burns or the nice optician but for the office staff making judgement of what I needed and not telling me who I was to see and why. I had to argue with the appointment clerk on the phone and thought I would see Dr. Burns for this appointment. Just be upfront and tell people what your office policies are. read more

Dr. Burns took such good care of my wife. She was uneasy about the procedure but he quelled her fears with great diplomacy. Kudos to you doctor. read more