Cancel

    Open app

    Search

    Burns Towing

    2.8 (51 reviews)
    Open Open 24 hours

    Burns Towing Photos

    You might also consider

    Recommended Reviews - Burns Towing

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Burn's tow truck in Tacoma, 5424 S. Puget sound at 11:30 Sept. 14, 2024

    Wow.. unbelievable at 11:30 AM on Saturday morning during a street fair. Cars that were parked in business areas where being towed.. completely understandable... BUT THE PROBLEM WAS BURN'S TOWING TRUCK DRIVER! I WITNESSED THIS WOMEN CALL A FRIEND A NIGGER AND SPIT ON HIM.. In 2024 is this the type of people we want working for us and sending out into the public? i'm appalled at the way she conducted herself and the explicit things that were said, and the way she treated this person she started the disrespect, she was hostile and just nasty from jump.. no one looks forward to a truck driver, but everyone should always be professional, and she went beyond radical! please never hire this company to represent your business in anyway...

    G650 Maybach Landaulet

    See all

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    I went to their auction and the guys were really cool, they told me about all the cars.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Ok service and we're on time would consider using again in the future prices were competitive and fair

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D L.
    0
    4
    1

    5 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Andy J.
    157
    10
    13

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Iro S.
    15
    57
    53

    8 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J J.
    373
    5
    1

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Keith S.
    70
    46
    43

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Fast service only waited 30 min for the tow. Driver was nice and easy going same with the dispatcher.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Wonderful family ran business! Hard working people serving their community! Thank you for following the law and standing up for yourself.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dawn H.
    80
    11
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Burns Towing

    Review Highlights - Burns Towing

    Called AAA, (love those guys!!) And they said they would get someone out to me.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Taylor Auto Auctions

    Taylor Auto Auctions

    (2 reviews)

    My uncle and I bought a 98 Saturn SL2 at Taylor Auto Auctions and thought he got a good deal at 2…read moregrand, after all its an auction and supposed to be way cheaper than a dealership? Not so. He ended up paying about $1000 more than book value (private party) and slightly above full retail (dealership price), after taxes and licensing probably even more. I've heard accusations about shill bidders to run prices up. I cannot confirm this but it wouldnt surprise me. Sam Taylor sold my parents a house in '90 back before he was an auctioneer. He was dishonest about the condition of the house- flat out lied about the "brand new" carpet and padding which WAS new carpet- slapped over the old nasty padding underneath. Had to have entire house re-done. Later i had experience with their pawnshop and it was no-good. the employee was downright hostile, nasty and rude. I was younger & had little experience with pawnbrokers, was going thru a rough time already (obviously) having to pawn a $400 game system and take next-to-nothing, dude didnt have to add insult to injury with his beratement. No savings on cars, crooked owner and rude employees. Yeah id take my business elsewhere.

    I highly recommend not buying a car from Taylor's Auction house. I recently bought a car which did…read morenot even last ten minutes. The car did not make it home. I spent 4,300 to buy the car and the cost of fixing the car will be about 7,000. The left axle, right axle, entire motor, left door locks, and many hoses have to be replaced. I called the auction house that day and they were not responsive. When I received the full analysis of the car and tried to call the auction house and they were very rude and hung up on me twice. I am a female in my twenties and I feel discriminated against. The person who hung up on me said that she is only going to talk to my dad. I bought the car and yet she is only willing to talk to a man. I don't know if the auction house already knew about these problems but I feel very wronged. Taylor's auction house sold me a lemon and I do not want anyone else to be wronged and lose a lot of money.

    Gene's Towing

    Gene's Towing

    (31 reviews)

    Quick, courteous service. They were able to tow our car in a few hours when the other tow companies…read moresaid it would be days. The driver was very courteous and helpful. No complaints. Would use them again- and may have to if Tacoma can't repair their roads.

    My son was involved in a motorcycle accident on May 4th and his bike was impounded with Gene's…read moreTowing in Lakewood. During an already traumatic and stressful situation, dealing with the front office employee, Rachelle, made the experience exponentially worse. I initially called simply to verify the bike was there. Since I was not on the title, she stated she could not speak with me, which I understood. My son -- who was literally about to be rolled back for spinal surgery -- got on the phone himself to verify ownership and confirm the bike was there. Once he handed the phone back to me, I asked what would be needed for me to retrieve it on his behalf. Rachelle stated it would require either him physically being there or a notarized letter. I responded lightheartedly, saying, "Oof, he's going into spinal surgery right now, that's not going to be easy." Her response was cold and dismissive, saying hospitals, post offices, and banks have notaries and "it's not that hard." The hospital staff actually told me they rarely see notaries come in for situations like this and said a doctor's letter would normally suffice. Still, because of how discouraging and inflexible she was, I paid over $100 for a mobile notary to come to the hospital while my son was in the trauma center recovering from multiple surgeries. When I called back after obtaining the notarized letter, I unfortunately got Rachelle again. I explained that I now had the paperwork and asked whether Gene's could tow the motorcycle back to my home after I paid the storage fees, or if I would need to arrange transport separately. Before I could even finish, she snapped, "I told you I'm not talking to you." At that point, I hung up after telling her she was incredibly difficult to deal with. Today, when I arrived in person with all required paperwork, the interaction somehow became even worse. She was rude, dismissive, and spoke to both me and the independent tow driver I hired with unnecessary hostility. She demanded his registration, insurance, and license, which was fine -- but when his insurance card turned out to be expired paperwork, she again responded with attitude despite him being polite and cooperative. The most shocking part was her demeanor throughout the entire interaction. She was smirking while discussing payment and spoke in an openly snarky tone. After everything -- my child being critically injured, surgeries, hospital stress, paying for emergency notary services -- I was met with sarcasm over asking if she had change for cash payment. I fully admit I eventually lost my patience and called her miserable. I'm not proud of that. But I also work with the public every single day in hospitality and management, and I would be appalled if one of my employees treated people this way during already traumatic situations. Towing companies deal with people on some of the worst days of their lives: accidents, injuries, stolen vehicles, breakdowns, emergencies. Compassion and professionalism matter. What's important to note is that every other employee I encountered at Gene's -- the overnight employee, another office employee helping locate the bike, and the yard employee -- were all kind and professional. I've even used Gene's before without issue. This review is specifically about the conduct and treatment I received from Rachelle. Based on other reviews mentioning similar experiences, I genuinely hope ownership or HR reviews how customers are being spoken to in that office because this behavior should not be considered acceptable customer service.

    Burns Towing - carauctions - Updated June 2026

    Loading...
    Loading...
    Loading...