The name of his company appropriately reflects his work as he deserves 5 stars. Very knowledgeable…read morenice person. I would certainly recommend Rohid for any appliance repair.

Rohit is a considerate, stand up professional-- he helped fix an older dryer that stopped working…read moreand explained everything throughout the diagnosis and repair. His rates are fair, work was quick, and he's an excellent communicator. I'd highly recommend Rohit for your next appliance repair.

The Brick has what can only be described as the worst customer service I have ever experienced…read more Moreover, they have not honored the terms of the Signature Extended Warranty we purchased even though the insurer approved a complete replacement of the washing machine. In addition to them charging us for delivery even though it was covered by the warranty, their breach of the terms of the warranty and terrible customer service are further described below. First, the and notwithstanding the fact we purchased both the washer and dryer from the Brick, they would not assist with unstacking the appliance so that the washer could be replaced. This meant I had to arrange for someone else to come unstack the dryer they stacked. If I was elderly or disabled, this could have been a discriminatory barrier to my ability to meaningfully claim under the warranty I paid for. Second, they told us the washer would arrive on a Friday, so we arranged for the set to be unstacked on the Thursday evening. The store did not give the third party delivery company the correct phone numbers or buzzer number, so the truck arrived at the apartment building and simply left within seconds without contacting us. The live tracker did not give us a number to call them. Third, after failing to contact us, the Brick was then unable to deliver the washer at all on Friday and said they would try Saturday, which they also could not do. This took us to Sunday, when the washer arrived late in the evening and without the necessary parts to reinstall it. The delivery drivers simply dropped it off in the middle of the entry way and just left it blocking access to the bathroom. The Brick did this even though we explained how important having it reinstalled was, while also explaining that timing was important because we needed to arrange for the dryer to be restacked after installation because they refused to do it. In the end we had to re arrange re stackers multiple times. Fourth, when we realized what had happened we called the Brick and ask them why the correct parts were not included. They said it was because we did not buy them, even though the washer and re installation was covered by the warranty and no one mentioned new parts were necessary for reinstallation. It so happens that notwithstanding the numerous emails and telephone calls regarding this order, the manager we were speaking to had no idea we had a warranty replacement order, and then when we advised him it was, he proceeded to try to tell me the warranty did not cover things it did. In fact, he was looking at the wrong warranty. (We had purchased a new warranty for the new washer, and he was trying to apply that less inclusive warranty to the old washer. We have since cancelled that warranty as they do not honour its terms). Fifth, even though we immediately called the Brick and spoke to a manager he refused to call the delivery truck drivers to ask them to pick up the part and finish the installation, telling us we needed to pick it up and install it ourselves and that he didn't want to ask them for a "favour". When I said that does not work, because the warranty covered installation and we do not live near the Brick he said he could not do anything because it "was a Sunday". It is important to note that the delivery destination and store are about 500m apart. Sixth, the manager called me irrational and said it was not his fault he didn't understand the warranty because this was the first time he was dealing with it. This implies he perhaps doesn't have proper training on interpreting and carrying out warranty claims, making them impossible. Seventh, to this day, the Brick is trying to make this right by refunding the delivery fee we never should have been charged. They did not install the washer, and notwithstanding the fact I have given them my number multiple times, they keep telling me they are trying to call me at the wrong number, even though the correct number is in the email chain, multiple times and we requested that they update our file to contain the correct number. Do not shop here, the appliances do not last, they do not honour their contracts and they charge you for things you are legally entitled to. Moreover, if you're an elderly, disabled, or single person living away from family, they will not help you with installation or uninstallation which may leave you stranded.

I am beyond frustrated with The Brick. On December 26, I spent $2,126.85 on a brand-new washer and…read moredryer set. I was explicitly told that both appliances would be delivered on January 6, 2026. That date came and went. Fast forward to February 1, and only half of my order shows up. The dryer arrives. The washer does not. No warning. No explanation. And here's the best part: no one at The Brick can tell me where the washer even is. Not delayed. Not backordered. Not in transit. Just... missing. How does a major appliance simply disappear? I've spent hours dealing with customer service, being passed around, given vague answers, and accomplishing absolutely nothing. This has been disappointing, frustrating, and incredibly annoying. I rearranged my schedule, prepared my home, and waited weeks based on promises that clearly meant nothing. When you spend over two thousand dollars, you expect at minimum: The product to arrive when promised, Accurate communication, Someone to actually know where your order is. Instead, I'm left without a washer, without answers, and without any confidence in this company whatsoever. Why should I ever come back to this trash bin of a store? If The Brick can't handle something as basic as delivering the items they sold me--or even tracking where they are--then they don't deserve my business or anyone else's. Avoid if you value your time, money, or sanity.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

I had the pleasure to meet Yarov (spelling sorry) today. He came to my home to help me with a…read moreleaking washing machine. He arrived in a timely manner, was extremely polite and professional, very knowledgeable and gave me some helpful hints on how to better take care of my washing machine. His presence in my home with my young daughter was very comfortable. He made extra effort to joke with my daughter and share a bit about his own family. I would give this interaction 10 stars if possible. I highly recommend this company. It was easy and smooth from start to finish. From the time I booked the appointment to him coming to diagnose my issue was less than 24 hours. As a busy mom I am so grateful for the timely service. Seamless process- I am very happy! Please give this man a raise :)

The person who came to check told a part to replace and all in in total cost close to $500, but…read moreanother person discovered it was a burnt fuse no problem with my dishwasher.

ACA was over $150.00 cheaper than Priority for assessment. they also got in to see us right away…read moreand fixed the problem on the spot. Super nice guys, respectful and efficient. I could not be happier with my dishwasher repair!

We give this company 5 stars because of their very quick response,…read moreSending a technician out the next day who identified the problem And came the following day with the labor and parts we needed. Murray's work was thorough and complete. Ongoing communication with management was very helpful in making the right decision about repair. I would definitely recommend them for appliance repair.

Don't be put off by Trail's website. Like many appliance vendors, Trail Appliances has a poor…read morewebsite. It tells you that the company exists, and what manufacturers it deals with, and almost nothing else. However, once you are in the store, the staff couldn't be better. They leave you alone for ten minutes before asking if you need help, and respect requests to come back in a few minutes. Once you do start talking with them, they will mention all sorts of things that you may not have thought about. My one reservation about Trail is that its floor staff and delivery staff don't seem to communicate very well. We had a couple of problems with delivery, despite asking the flloor staff to pass information along to the dispatcher, and the dispatcher kept getting our address wrong. Even so, our experience at Trail was far above what we found at Edmond's, Sears, Future Shop, or Home Depot. The next time we buy household appliances, I think we're going to save time and start with Trail.

I was very disappointed. Walked in, roam around with my measuring tape, obviously interested in…read morebuying. No one attempt to approach me and ask what I am looking for. In and out within 15 minutes. Drove all the way from the Coquitlam location to a competitor I the same area and bought my appliances cos they actually acknowledge my presence and ask about my needs.

Went out of his way to find the part to fix my washing machine so I didn't have to wait 6 six…read moreweeks!! Super happy

From the owner: Why Choose Tumble Tech Laundry Repair…read more We understand how stressful it is when your washer or dryer stops working, especially in a busy household or rental property. Tumble Tech offers fast, honest, and reliable laundry appliance repair throughout the Lower Mainland. • Family-Owned and Local: We treat every customer like a neighbour, not a number. • Transparent Pricing: Our service call covers travel and diagnostics before any repair begins. •Laundry Experts: We specialize only in washers and dryers, so you get precise and dependable service. • Quick Appointments: Same-day or next-day service in most areas. • Guaranteed Workmanship: Every job is backed by a satisfaction guarantee. Whether your washer is not spinning or your dryer is taking too long to heat, we’ll get your laundry routine running smoothly again at a fair price.

Best service in Maple Ridge! People are exceptionally helpful and friendly. Greg is one of the…read morenicest, friendlies, knowledgeable people I have ever met. I would recommend this store to everyone.

rudest service or should I say non service ever! Will NEVER go back there again! The young woman in…read morethe sewing department needs to learn some manners and how to speak to customers!

I was in need of a new washing machine and spoke to Andrew Adam at Trail Appliances. He was the…read moreconsumate professional with his advice and knowledge. I loved the experience and would not hesitate to recommend Andrew at Trail Appliances to anyone looking for appliances. Thankyou Andrew.

We went in to look at a new refrigerator. No one came and offered any help. We had to go to the…read moredesk to ask for someone. We found a fridge we liked, but it was going to be $85 for delivery and $59 to swing the door to the other side. Needless to say, we walked out. Helen