I needed a couple of large items collected, so it was super convenient (and honestly, a relief) that it's included with the weekly service. Luckily, I was able to get in contact with a real person (yay! No ai/bot!) and even luckier for me; that person was Joseph Julian! He helped me get everything scheduled for pick up, and I really want to give him a shoutout for being so friendly and helpful throughout the whole process. It was truly appreciated! Thank you Mr. Julian!! read more

Charging $10 every single time to drop off cardboard--regardless of whether it's a few boxes or a full load--doesn't make much sense. Cardboard is one of the easiest materials to recycle and already has resale value once processed. From a customer perspective, it feels like we're being charged just to provide material that contributes to your revenue. Many customers already pay for waste services, so this flat fee structure is confusing and discourages recycling. Can you explain what the $10 fee actually covers, and why it doesn't scale based on volume? read more

We've lived in the same house in Rancho Mirage for 30 years. Our trash technicians: Luis, Sergio and Christian are the best, always friendly and go out of there way! read more

Having just moved to the area, we had a lot of cardboard boxes to get rid of. Everyone we spoke with were super friendly and helpful. While we could have put it out on trash day, we already had the truck loaded with a bit less than half of all the boxes. The exact place where you get rid of stuff was a bit tricky, we passed it twice. You pay $10 every time you drop stuff off. If you have them pick it up at the curb, it should be bundled no more than 16 boxes and try to keep then no bigger than 4x4 feet. They said we didn't have to tell them we were going to put it out but it was appreciated. They lose a star for it being tricky to find. read more

I'm just writing this about an employee that picks up our dumpster trash every Monday, Wednesday and Friday. Cesar is not only good at what he does he has EXCELLENT customer service. I've had him help me out twice but today someone dumped so much trash in there it was all over but Cesar was so helpful and positive. After he dumped trash in his truck he offered to help me clean up the mess that someone caused. I told him no but he was so kind. I tried calling his company but the girl I got and I had her before she doesn't know much about the company and how it works. I gave her his name and why I wanted his manager to know about him but there are several Burrtecs. We are in Indian Wells off Mountain Cove in Club View. She didn't know how to look it up so I see this is Palm Springs please send to the one that handles dumpsters in Indian Wells. Thank you! read more

I just wanted to leave a good review about a nice young man named Jesse Camacho who works for trash company I had so much things on my mind today that I forgot to take the trash out. I went outside because I saw a trash vehicle out I told the guy are you guys picking up for which trash the recycles the gardening, because the regular trash already came through around 6:30 in the morning and I missed it. He responded that they just pick up special items like refrigerators old stands couches. I said so what is the best option for me to do? Do I call the trash company and tell them that I forgot to take my trash out and maybe a Driver could come by and pick it up later on or what should I do? He asked me if it's just trash. He's like I can help you out. Let me reverse back and Ill take care of getting rid of the trash for you. I know it's the Driver's job to pick up trash, but he had a particular agenda where he only picked up special items. It was my fault. I missed the trash man earlier, and this young man went out of his way paused his progression rerouted couple houses down to get my trash. I told them thank you so much and I really respect that for going out of his way. He said it was no problem and I have a good Fourth of July weekend. Great guy I told him that even though to him, it was not a big deal, but I told him to me. It was a great action and a very positive one. He helped me out a lot since I had a lot of trash that needed to get picked up, but because of a good mannered, hard-working young man who went out of his way, just to help just another random person. I said I'm gonna do a review on you give me your name first and last which he gave to me. Wish me again another happy Fourth of July weekend and went on his way. I wish there was more people like him in this world which they are just haven't met them quite yet. you have a great employee on your hands so be aware of his positive potential for your company and thank you Jesse once again. read more

Very convenient place for recycling batteries, cfls and all CRV containers. Fast and efficient. read more

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Worst company Who's running it nobody Unless you go to dump they seem on it but then you pay twice It's a monopoly that you can't opt out of and they charge whatever they want Wouldn't take recycle cause there was something sticking out read more

Burrtec came to my office to inform us we have to have green waste and the recycle bin for our business that doesn't use either [when we do have large pieces of cardboard. I actually take it to the recycle facility because it's so close and it wouldn't fit in their stupid barrel anyways ] And they've charged us for three months of service and haven't even delivered the cans!! Called to get it reversed and all they do is ramble a bunch of BS !!! Typical. read more

I have been bringing cans and bottles to the Burrtec facility just off Hovely Lane in Palm Desert for 18 months now. I noticed right away that I was getting less of a refund than the recycling location in Palm Springs. Then I started calculating the weight of my deposits and there was big difference from one month to the next. When I addressed the inconsistency with the crew who collect bottles and cans, they sent me to the person in the office. Office personnel could not answer my questions. They shrugged it off. As consumers, we pay a whopping 10 cents for a bottle or can -- the CRV fee -- that is totally refundable, yet the recycling centers payback only pay a small percentage of that amount and that's variable. If the consumer gets only 1 to 3 cents from the CRV fee, where does that 7 to 9 cents go? The last time I was at Burrtec, the refund I received was under .07 cents per bottle. I have been trying to contact the state office that administrates the refund, but there is no answer. I don't begrudge the field workers who get paid, but what is fair is fair. read more

Thrilled that my review of Burrtec's threat of a major increase has led to them being exposed. Obviously they weren't afraid we would look elsewhere. Our HOA Sommerset cancelling amenities from Burrtec so that our rates will remain the same. After years, our 75-90 year olds will now drag their heavy plastic cans (which was included in our price for years until this month.) read more

Burrtec Waste & Recycling - Thrilled the public will see the sudden increase in Burrtec's $'s for less service & more $.Time for Sommerset HOA to ensure competitive $ - Recycling Center Near Me - Palm Desert, California

Terrible and rude people. I used to be a customer there since June 2020 to take my recyclable items. Today I went to take my bottles and one of the employees helped me to carry a cart which happened to have the bottles and also my purse with documents. I obtained the receipt and forgot to pick up the cart. I returned in 30 minutes and learned that they thrown it away. I asked them why they didn't look at it before throwing it away and the employee named Rebecca showed the sign "We are not responsible for items..." I only asked to be CONSIDERATE. I told her I forgot, and she screamed at my "NEXT TIME DON'T FORGET IT!" There will not be a next time. They have no regards to the customers, very disrespectful. I will take my business elsewhere. Beware, if you lose anything valuable, THEY WILL THROW IT AWAY. read more

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I was appalled the last time I was there. I go there frequently to recycle items. But I could not believe the rudeness they displayed on my last visit. Some woman in her seventies had just lost her husband a month before, and she was cleaning out his stuff. She wanted to get rid of his little TV. She had forgotten to bring her drivers license. She tried to explain to the lady her predicament. The woman would not let her leave the TV and refused to give in. The woman had driven quite a distance and did not want to come back again. So the woman asked if she could just give me the TV so that I could use my driver license to recycle it. She spoke to her supervisor, another woman, and she told her NO WAY!!! They would not allow her to give me the TV. It was such a simple transaction. Just hand the TV to me, making me the new owner of the TV, and I would then donate it to the recycle center. NO, NOTHING DOING!! Finally, after 15 minutes of this poor old woman, who had just recently become a widow, begging these people to allow her to donate the tv to me, so I could donate it, They finally caved in and allowed her to give me the TV and I then showed my driver license and gave them the TV. No compassion here. So sad. And to treat our senior citizens in such a manner is just plain wrong. In fact the first woman involved was afraid she was going to lose her job if she didn't refuse taking the tv. read more

Burrtec Waste & Recycling - Recycling Center Near Me - Palm Desert, California

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We requested a bulky items pickup and everything went perfectly ! We are so happy with our service ! read more

Needed a bulk pickup. The process was so smooth and easy. The men driving the truck made quick work of our mess. Give those guys a high five! read more

Wanted to give a review for Esmi The driver that came and picked up our old dryer today. Esmi provided excellent customer service and we can't thank him enough. You guys at Burrtec has a great worker for sure. Keep up the great work Esmi. read more

They are a monopoly and their customer service sucks. I have a broken recliner and broken refrigerator that I need removed. I called to schedule a pickup and got a nasty bitch. Said to make sure all items were at the curb. I explained that I'm 76 with limited mobility and my husband is 78 and is handicapped. I explained that there was no way that I could get these items to the curb and was told "too bad, we won't help you. If they're not at the curb, they won't pick it up". We have no family to help or know anyone that can help. Luckily we live in a Senior Community and we have a Senior Advocate. I spoke with him today and explained my problem. He said he would work something out. He called a company that picks up junk and scheduled a pickup for Thursday and the Community is picking up the tab. read more

I rented a 3 yd dumpster three times recently. I had to pay the full cost of $264.97 upfront before they would deliver. That's not the problem. At the end of each month I receive a bill for a RESTART FEE of $35.65. When I call customer service I get an apology and a promise to credit it back on the bill. Their bill does not itemize the charges that makeup the $264.97. If it did you would see that a $13.36 START FEE is already included in the total bill. i only found this out because I contacted Cathedral City and requested a copy of the franchise agreement and fee schedule. So I paid a $13.36 start fee, then they charge me a $35/65 restart fee I wonder how many people don't question the bill, and just pay it? Where does that extra cash go? Maybe it's a reward for the employee who developed their vague billing system? I can't take my business elsewhere; Cathedral City has an exclusive agreement with Burrtec. read more

Burrtec Waste and Recycling is the only recycling center in the Coachella valley that I know of and once upon a time, it was worth the drive for me but I can't say that any longer. It used to be a one stop shop where you turned in your recycling materials and received compensation right there and then. Now, after organizing your materials in the awful Coachella Valley heat, you have to go up to the window to pick up a receipt that serves as a voucher and you much drive to one of their other buildings, park and turn off your car, to collect your money. I find that to be super annoying. Also, with new California laws stating that we need to compost, why does this company that deals with compost not allow compost drop off at their sole CV location? read more

Burrtec is very aware that they have a monopoly on trash. And while their phone reps want to give good customer service, the companies policies live up to what Burrtec is--pure trash. Bulky item pickup. Schedule two days before pickup-and before 4. Trash company to pick up trash. read more

Zero stars. I was driving behind the Burrtec waste truck on i10 and trash was flying out of the top of the vehicle for many miles. We eventually passed the truck but it continued to litter large trash items for a long time! That's so irresponsible and they should have to clean the sides of the freeway if they're going to throw trash everywhere. I tried to call the company to report what I saw and let them know the truck's license plate number (4sm9897) but I waited on hold for ten minutes and then gave up on their customer service. Very disappointed in this company as a whole. read more

It's a bit hit-and-miss with help but it's a rarity to have a place to take your boxes and electronics .. that is a great convenience... lots of broken glass in the ground so watch your step and where you park to unload boxes. It's not clean but it IS a dump after all. read more

They didn't pick up my trash they skipped my house and a couple neighbors as well, been on hold to notify burrtec but they don't answer the phone I've been on hold over 36 mins now as i type this yelp review they are the worst of the worst they are literally trash ass service!!!! read more

My trash cans have been sitting out since Friday and I've called everyday to have them brought in and each time I'm promised they'll do it and no one does. I wish we had better options. This is ridiculous. Everyone I talk to is useless... read more

I rarely need to contact Burrtec, normally the people who respond by phone are very polite and obliging. BUT ... today I had an issue with this new set of colored barrels going on now, in this year of 2022. I understand that we are all supposed to get (and get used to their new "drill") of this new system. I never DID get any of my new "equipment" , save for a tiny green and white pail I found, sitting by my mail box, post this Holiday weekend., ostensibly meant for raw food waste, even though every other house in my neighborhood has already received their nice cobalt blue barrels, etc.. Whomever finally answered my call this morning, post my being on hold for almost an entire hour, "helped " me. .. I write this in quotes since I felt as if this person wanted to be anywhere on the planet except for "helping" me. She was at best terse and at the least put off at having to deal with the minor infraction I committed by asking for her aid. Had I had the choice to find another waste management company, I would, but it seems these people have the monopoly on the waste business here in Palm Desert! For this and myriad other reasons I am seriously considering a move back to the coast. It seems that service is a concept rather foreign to most businesses here in the Coachella Valley. Cassie Ramsay Anderson / relatively new Property owner, Beavertail Street. read more

So things have changed. Now you drive up drop off your recycling and they hand you a paper and you have to drive to 41575 Eclectic St, Palm Desert, CA 92260 into the buy back office so they can pay you. read more

We live in La Quinta and find Burrtec a first class company and very customer focused.

Trying to arrange a bulky item pick up is impossible. There is no communication between office staff and the drivers of the trucks. Five times I have had the same problem. They simply don't show up. One office has no idea and then you call another office who also has no idea and you are left holding your garbage! This is a service paid through our HOA for 350 homes here at Victoria Falls Drive BUT WHERE IS THE SERVICE WE PAID FOR? V.P. OF OPERATIONS : SHAME ON YOU read more

Now that most recycling places have closed, I've started using Burrtec. They are (for a junkyard) clean, safe, with helpful and English-speaking attendants. And it seems to me I get a lot more cash than previous places. read more

Have a question? Looking to schedule a bulky item pickup? They have a voicemail line, but it is full, so no one is checking it. You can also wait on hold for your entire lunch hour, but apparently no one is answering the phones either. So keep holding. read more

Customer service is horrible and drivers consistently miss picking up the trash.

187% lousy service! Many hassles include skipped pickups, of which we have had many, like pulling teeth dealing with having a dumpster rented and picked up (it took forever and they didn't care), the WORST customer service and the drivers destroy the cans. They better decide how they are going to "Take Care Of It" from now on. We pay them a very expensive quarterly bill for 3 trash cans and a recycle can. Today, 2 of our 3 cans were emptied, leaving a full trash can for us afterward. They do this in our area all the time and we are all fed up with it. read more

I would say bad customer service , but oh wait... they never get back to you, so customer service is pretty much non existent. Even called corporate twice, still no response. Literally just trying to schedule a bulky item pick up for 2 weeks now read more

Every time I need to recycle my cans, glass bottles and plastics. I'll go there time and time again.

I was concerned that maybe they wouldn't pick up one trash can due to the large branch that was sticking out. The young man got out of his truck and threw it in the truck. Thank you so much!! read more

The County of Riverside requires that I have trash service. I pay for three months at a time. For the third time this year my trash was not picked up. I will try to get an exemption from required trash service since Burrtec sucks. read more

No trash or recycle pick up yesterday on my street. Is the Friday before a holiday now a holiday for them? Tried to call them this morning, Sept 3, voicemail is full. read more

horrible service... 5 weeks in a row they have not picked up 2 bulky items as requested. i have emailed, phone, scheduled via web site, over and over... 5 weeks in a row.. no pickup. got to love their slogan "we will take care of it" not a chance. just crap service. read more

This has to be the cleanest recycling center. The gentleman that helped me was very nice. I will return there.

Place to go for fast - efficient - legit recycling - drive up- unload your plastic, aluminum and or beer bottles - always assistance on hand andCOVID-19 safety measures demanded from public and followed by employees - awesome people !!! read more