I was totally played by them. Aaron why did you do that for years? I had to take a second mortgage…read moreon my house..took my car to someone else & what CTR said was not right..there is nothing wrong with my car or tires

Had a bad bump with a center median I cut too sharply on a left turn... ripping into the bottom of…read moremy engine compartment. On Thursday, anticipated a 1 WEEK fix, and got flabbergasted (in the NICEST way!!) by a call on Saturday morning that the car was fixed & road tested!! 80+ miles later, NO issues! Cost seemed totally reasonable!! THANK YOU CTR (Center Ave) crew!!

Worked with Trevor, he was great. we walked in changed our minds a little and he was super patient…read more He has good humor. Will be a returning customer

My wife and I along with our 2 dogs were on or way home from a camping trip when I had an issue…read morewith my 2017 F-150. We were stopped on the side of the highway and we looked for a close Ford dealer. Luckily for us we were close to Tom Peck Ford. I put on my flashers and headed their way. Everyone there was super friendly and within an hour and a half we were back on the road. We had no appointment they just helped out of the goodness of their hearts. Luckily it was a very easy fix (apparently my home ford dealer didn't hook the air intake back up right with my last service). When I came back from the test drive with the mechanic I found my wife in the lobby with the dogs and they were getting treated like kings. They were given treats and water. I would highly recommend them and if I didn't live so far would definitely buy my next Ford from them.

I needed to replace my brakes on my vehicle. I haven't had the best experience with local shops as…read morewell as the nearest Mazda dealership. I looked at reviews online for nearby auto repairs shops. Deerfield Tire and Auto had high rating for their service and honesty. I scheduled an appointment for my vehicle to have the front brakes replaced. The customer service was superb. Troi and his team are very helpful and provided great service! I will definitely be back for maintenance and other auto service needs.

Stopped in 30 minutes into a roadtrip with our RV. They were happy to help us right away. So…read morethankful!

We were on a road trip from Illinois when our van caught fire while driving through Milton. We…read morecalled Jim's and they sent a tow car right away. We let them know we were planing on coming home just a few days later and they made sure our car was fixed and ready to go on time so we weren't stuck in Wisconsin. They really helped make this a less stressful situation. The staff was also very kind. Thank you guys so much for saving us!!!!

On our way up to Northern Wisconsin for a camping trip, my husband and I were stranded at a gas…read morestation in Newville, WI. with our kids because our mini van's alternator went out. We had called at least 5 automotive companies and 3 tow truck places to assist us and they all flat out said "NO". Jim's was the only place in the area that answered our need and not only came within 15 minutes but towed us back to Illinois so we could have the support of our family around us while our car got worked on. It was a Friday at 5pm and the after hours charge was minimal. Their prices are set and affordable. We were charged for the mileage to our location, but they didn't rake us over the coals. Our driver was incredibly helpful, he waited for our family to grab our 4 children and then let us ride in the cab with him. Absolutely 10/10 services. I can't thank them enough!

Incredible shop with over and above service. We were visiting from out of town and had our…read morealternator light come on, which is a huge problem, and horrible timing. Called around everywhere and no one could help me, but finally called Mike's and within minutes confirmed they could get me in same day. The price was competitive, they fixed everything in one afternoon, and our van was in perfect condition again in time to take our family back home. We even got a warranty on the service, which I feel great about. Some of the nicest guys too. Thank you all for saving our day! Would highly recommend!

I'd been having recurring cylinder misfires for months. I'm no stranger to mechanical work and did…read moreeverything I could think of to resolve but needed another eye on it. We're 40+ mins away from the nearest BMW garage so I found Mike's Auto which is within 10 minutes. They specialize in import repair according to their site so I brought it in for a diagnostic. I just needed to know what they thought caused it and could probably do the repair myself. I'd already done turbos, O2 sensors, ECU, throttle body, Vanos, etc. The guys were very accommodating but communication was poor, I had to call for any updates or to find out they needed me to authorize a repair. Three weeks and $1800 later I pick up the car and don't even make it a mile before all the misfires come right back. This, despite their assurances that it was test driven multiple times. Right back I go. A week later I'm now told a catalytic converter was plugged and causing faulty readings for air/fuel mix, creating misfires. It made sense, the tech even sent me a video showing his gauge reading. He was confident. Cats were about the only thing I hadn't changed. They estimated 8-9 hours book rate so I took it home and installed some brand new cats myself (3 hours real time.) Car made it several miles this time before the same error messages appeared. So, the diagnosis was still incorrect. I won't be bringing it back. The guys tried hard but it's clear they don't possess any specific import knowledge or experience that will help me out. I've wasted $1800 to get back where I was a month ago, but with a pair of shiny new cats now. They're probably fine doing standard work like suspension or oil leaks but anything more complex seems beyond them.

Had to get my brakes done and a check engine light dealt with! The guys were quick and extremely…read morefriendly. Made me feel like I could trust them which is what I really want.

I absolutely love these guys! My husband and I used them for years before he passed and now that…read moreI'm on my own, there is no one else I would trust to give me good advice, service, and prices. Highly recommend! Ask for Brad, he's amazing!

I brought my truck there to be serviced because I was having starting issues. From doing my own…read moreresearch I knew it could be 3 possible things. Brian in service handled it, notified me it was the starter, and it would be covered under my extended warranty. They replaced the started in a very timely matter. When I went to pick it up, Brian talked to me and explained everything. We have always had great service here with our other truck also. Thank you

I wish I could give a glowing review of this dealership, but I cannot. I can say that our sales…read morerep Cameron was nice. We purchased a Certified Preowned 2022 Grand Cherokee 4xe (remember, it's a CPO with a 125+ point "inspection"). Sales process was pretty easy, but inordinately long. Hours longer than I've spent at other dealerships. Once you sign the papers, they hand you a thumb drive with all your copies. I thought that was a pretty efficient way of doing things, but it makes it so you can't thumb through your copies. (Is that on purpose?) I Didn't realize till a few days later at home that the financing paperwork wasn't included on the drive and they bold faced lied to me during the process to the tune of about $4,000. When speaking with the finance office, I asked in no uncertain terms if it was a Mopar Flexcare Warranty (used those exact words) and was told it was. Shockingly, they lied. It's an aftermarket warranty where I was charged an additional $1000 for a "Auto Armour Screen Coating" over and above the $3,000 aftermarket warranty. Got in touch with Auto Armour to see what the product actually was and while chatting with them, we came to the conclusion that it was never even applied. I tried calling the dealer to cancel both products since they weren't what I asked for and of course got thrown into some random VM box. Left a message, waited 24 Hrs - No call. Left another message and then sent a message to them using the form on their website. Received a reply from Ryan Arkens the Sales Manager, he said that he appreciated that I reached out before leaving an online review and that "I'll have finance reach out via email to go over specifics today" well, that was 5 days ago, you blew it Ryan. During the wait, I've left 2 more messages and my wife left another. We've been ghosted ever since we signed the papers. Called the lender to make sure that the numbers we were given at the dealership matched what the lender had, luckily they matched. After owning it for a couple of weeks now I realize that Boucher doesn't "Inspect" their CPO's too well. How you don't know a CPO doesn't have working HEAT, I'll never know. I swear Stevie Wonder did the inspection. No heat, broken cupholders, no working front park sensors, a buzz from the passenger door (there is a TSB on it), Service HV warning light has come on, TPMS system flaky. Those are just things that have jumped out at me, I haven't gone searching for issues. It already has an appointment for service at another dealership, I could only imagine what they'd screw up if I had it serviced there. This was my first, and last, purchase from a Boucher Group Dealership.

I will never go back to this place for any type of service. They replaced a part that didn't need…read moreto be replaced and left me with the same problem, took my car back for them to tell me the correct needed repair...$1,150.00 total for a $600.00 job. Zero professionalism, what you call him out.

We had our trailer blow out on the highway while traveling, and this establishment let us park our…read moretrailer in their lot until it was fixed. We are grateful. Very thankful for honest people who helped out of towners & pointed us in the right direction.