My family has always used Van Galder. Clean buses,…read moreprofessional drivers. It's the only way we go to O'Hare. They run on time. I just don't know what they can do to improve. Al Fugate, the manager, is a real pro. They are simply the best. AND they support our Veterans!

I had trouble just trying to get tickets on line. Luckily we live near a VanGalder bus terminal. We…read morewent there to get help with the web site for ordering tickets. The gal was very helpful. But, she finally had to order out tickets for us. And they were leaving from a different town, because she couldn't get the web site to respond as needed either. She wrote on our tickets to show they had been paid for in full. When we returned to OHare I went to their website again for directions on finding where to catch our bus. It said take the ATS to the MMF. No where did we ever see a signe with either ATS or MMF indicating where we should go. After asking several very nice, helpful people working at OHare did we find our way. The bus ride was great, very nice people. But VanGalders web site is not up to date, or helpful.

We arrived at Milwaukee airport and having pre-booked a Badger Bus ticket to Madison, we caught the…read morebus outside the baggage claim area and were dropped off in Madison at East Johnson / East Gorham at N. Pinkney, which was a 10 min walk to our hotel, not far from the State Capitol. The reason I gave 4 stars is that had our flight been delayed, we may have missed the bus (The bus was scheduled for about an hour and 10 minutes after we landed) and being that tickets are non-refundable and that the next bus wouldn't have gotten us to our destination until 10pm-ish, we would have been in a pickle. We were sweating it a bit, but grateful that everything worked out. They should be a bit more flexible knowing that flights are prone to delays and cancellations. To find the bus stop at MKE airport... Walk out of the baggage claim door #2, and turn left. You will see a crosswalk. Proceed to the next island and you'll see the Badger Bus stop. (See my photo attached). Other bus companies also pull up here. Our Badger Bus was bright red and clearly marked, but I read that they can be black unmarked buses. Our bus was running a few minutes late due to traffic, however a bus driver on a different Badger Bus who was dropping off told us it was on its way. That put us at ease. Our driver was really great. We sat up front and the bus wasn't very busy, so after we told him we were visiting from out of state, he kindly gave us a bit of a narration and offered ideas of places to visit. After picking up a few other passengers in Milwaukee, including at the train station, we were on our way to Madison. It was a smooth, comfortable, air conditioned ride. We tipped the driver for handling our luggage and for the narration. Helfpul?

The bus rides between Madison and Milwaukee are ridiculously expensive. The wifi is spotty and…read moreoftentimes the outlets don't work. I'm writing this review of my recent ride. I booked the Johnson/Washington stop for my return trip home. The clueless driver didn't even stop there even though that is where my ticket was booked to. She drove straight through from Johnson Creek to Lake St. Her incompetence cost me an hour and 25 minutes. My commute home from Johnson would have been 25 minutes, but it took me an hour and 25 minutes to get home from downtown. When I noticed the time, it was past when I should have been dropped. We were already traveling down E Wash and I was in the last seat by the bathroom, so there was nothing I could do at that point. Commuters beware if you use this stop! I sent an email to Badger Bus regarding this and how/why it happened with no response.

Bought a ticket for my sister to go back to college in Madison after a visit. No signs posted about…read morewhere to stand at the shell station. We were there ten minutes early, saw the bus arrive five minutes early and drive around the other side. We saw them do a rolling stop and by the time we got to the other side of this small gas station it was already leaving. We called and tried to get a refund and they said they couldn't do anything if they don't see anyone they don't have to stop. Tried calling again and nothing. We were there early and no where did it say where to stand and that they didn't stop by even fifteen seconds to make it to the doors. It's ridiculous they were so disrespectful on the call and acted like we were idiots and said the bus didn't have to stop if they didn't see anyone. If that's the policy they need to have a clearly marked spot to stand.

Cancelled my bus within less than 24 hrs of its scheduled departure. Support also refused to refund…read morethe trip for the way back that I scheduled via a round trip.

I booked a bus with Wayne Ace for my daughters wedding. We utilized the bus to transport guests…read morefrom Stoughton hotels to the venue, and later in the evening the bus driver took good care of our guests, while transporting them back to their hotels. Wayne was very accommodating ( I had to make last minute changes) Wayne made it work. Our guests were very happy. The driver was friendly and on time, I would highly recommend this company. Reasonably priced and great service.

Wayne Ace Bus and Limo Service was affordable, dependable and provided great customer service…read more Wayne easily and quickly booked my reservation (when planning a wedding, you don't have a lot of free time). Our wedding day bus was clean and comfortable. Our driver was very friendly, drove safely and was very prompt. For future needs, I would book here again!

We scheduled this service awhile ago and here we sit in a parking lot with no transportation to our…read moreevent. This is already paid for in full with tip.

We took a party bus from Delavan to a Brewers game. Fantastic service and highly recommend! There's…read morea variety of buses to choose from depending on your occasion. And Scott was fantastic to work with in advance of the trip and on the day of the trip -- professional, funny, and punctual!

My wife forgot to pay for parking when she left the parking lot here. Our car was parked there for…read moreabout 3 hours total, and the daily rate to park here is around $3/day, so she should have owed around $1. A few weeks later we were sent a $60 fine in the mail, that went up to $100 if we didn't pay within a week. Horrible customer service for a genuine oversight on our part. I wrote in explaining our situation but couldn't get ahold of anyone and no one answered my emails. Such a bummer because we've only had good experiences here before this.

Coming to Rockford from O'Hare at 2 pm today... Driver was…read moreunfriendly and unhelpful. He did not offer to help me with my walker. The passenger behind me had to do it. He gave no safetgy instructions.

Went to take the G bus, westbound, Sunday at around 5:39 pm or so. I had never used the Madison bus…read moresystem before, which I told the bus driver, and was struggling to get the app to work. The driver, some middle-age white man with glasses and beard, was an absolute jerk about the whole thing - telling me "I should have had the app figured out" even though I had *just* told him I hadn't used the Madison bus system before. He even watched me add 2 dollars to the app (so I was clearly going to pay) - then told me it was the wrong one (which I found out later it wasn't) and still wouldn't let me on. I've ridden countless busses in different states and even other countries and haven't had this kind of issue before. I would have understood a simple "sorry, I can't let you on without fare" but this guy was a total *sshole about it. Definitely beware if you need to hop on the G.

Got to my bus stop at Baldwin St at 5:59am for my 6:04am bus (A1 bus Eastbound). The display…read morescreen said my bus was 4 mins away. Cool, right on time. I looked at the display again and my bus wasn't on the schedule anymore. Looked online and it was canceled. How can you cancel a bus when it's -15° and there's 4 people relying on it. The next bus showed up 40 mins later. It's RIGHT NEXT TO THE BUS DEPOT!!! Never cancel a bus in dangerous conditions, send a substitute bus. Unacceptable. What are our taxes paying for?