I was very unhappy with the transport of my mother from the hospital to her rehab center. The…read moredriver had told the hospital that he was running 20 minutes behind. Then we sat out in front of the hospital for another 50 minutes with no communication from transport. I called the office and was told he be five minutes. After 20 minutes I called the office again with no answer. The van finally showed up, though the driver did not make any attempt to greet us or explain how the transport worked. The van exterior was incredibly dirty, especially the windshield. The driver proceeded to load my mother into the van as if she were not a person, just cargo. Had she not already been so Exhausted, I would've tried to get another transport. I am letting the hospital know that this is not a company they should be working with.

I use this company to transport my dad to medical appointments several times a week. I've been very…read morepleased with this company's service. Very clean vans and great drivers.

My mother was a riding in her wheelchair home from daycare on november 11th 2025. And she fell out…read moreof her wheelchair, they called paramedics to put her back in the wheelchair, didn't take her to the hospital Porter. In the chair, without the hollyer pad had to call the paramedics to help put the Hoyer pad underneath. I still haven't gotten incident report. I've asked now 5 or 6 times and I still haven't received it. And this happened in November, and I just talked to my iris worker today, and she said, no. So I called metastar, they are very poor of communication and getting back paperwork. Won't recommend this company they have a lot of unprofessional drivers. The seat belt had to then left off my mother to fall out. The chair they're supposed to have a seat belt in every vehicle to strap them. People in how she fell out of it. I need to know but they won't give me an incident report.

This company has notoriously picked up and dropped clients off late, putting the clients job at…read morerisk of tardiness and losing money because of shorter hours worked. Management just makes excuses.

Uber drivers cars should be inspected inside & out before they are allowed to accept rides. I don't…read morepay for the convenience of uber to be picked up in someone's dirty old car

useless costumer service..I paid a trip cash in brazil i now they are billing me the…read moretrip..imposible to contact to contact uber..they refound me 10%..is really not honest.THIEVS!!!!!

George, Todd and Steve are very highly recommended - offering a professional, reliable and friendly…read moreblack car ride service. I appreciated the opportunity to relax on the way, to and from catching my flights. Thank you for the excellent service!

Best service in Madison. They always answer their phones and very helpful when giving us different…read moreoptions for our budget. They are our #1 choice in transportation services and will continue to use them.

Have used several times the last 2 needed stretcher transport to a doctor appointment. very…read moreprofessional. on time. would use again. Highly recommend.

From the owner: Basic Life Support Advanced Life Support…read moreCritical Care Paramedics Interfacility Transportation Long-Distance Transportation Paramedic Intercept Ventilator Transportation Special Event Coverage Community Training

We arrived at Milwaukee airport and having pre-booked a Badger Bus ticket to Madison, we caught the…read morebus outside the baggage claim area and were dropped off in Madison at East Johnson / East Gorham at N. Pinkney, which was a 10 min walk to our hotel, not far from the State Capitol. The reason I gave 4 stars is that had our flight been delayed, we may have missed the bus (The bus was scheduled for about an hour and 10 minutes after we landed) and being that tickets are non-refundable and that the next bus wouldn't have gotten us to our destination until 10pm-ish, we would have been in a pickle. We were sweating it a bit, but grateful that everything worked out. They should be a bit more flexible knowing that flights are prone to delays and cancellations. To find the bus stop at MKE airport... Walk out of the baggage claim door #2, and turn left. You will see a crosswalk. Proceed to the next island and you'll see the Badger Bus stop. (See my photo attached). Other bus companies also pull up here. Our Badger Bus was bright red and clearly marked, but I read that they can be black unmarked buses. Our bus was running a few minutes late due to traffic, however a bus driver on a different Badger Bus who was dropping off told us it was on its way. That put us at ease. Our driver was really great. We sat up front and the bus wasn't very busy, so after we told him we were visiting from out of state, he kindly gave us a bit of a narration and offered ideas of places to visit. After picking up a few other passengers in Milwaukee, including at the train station, we were on our way to Madison. It was a smooth, comfortable, air conditioned ride. We tipped the driver for handling our luggage and for the narration. Helfpul?

The bus rides between Madison and Milwaukee are ridiculously expensive. The wifi is spotty and…read moreoftentimes the outlets don't work. I'm writing this review of my recent ride. I booked the Johnson/Washington stop for my return trip home. The clueless driver didn't even stop there even though that is where my ticket was booked to. She drove straight through from Johnson Creek to Lake St. Her incompetence cost me an hour and 25 minutes. My commute home from Johnson would have been 25 minutes, but it took me an hour and 25 minutes to get home from downtown. When I noticed the time, it was past when I should have been dropped. We were already traveling down E Wash and I was in the last seat by the bathroom, so there was nothing I could do at that point. Commuters beware if you use this stop! I sent an email to Badger Bus regarding this and how/why it happened with no response.

Drivers are always extremely nice and professional, the scheduling process that the company uses is…read morehorrible though. Every time I've used them when our handicap van has been under Maintenance they've been late picking me up for important appointments and have taken and hour or longer to pick me up.

I witnessed a driver, Larry, barge into UW Hospital unmasked today. I gently pointed out he needed…read morea mask. He gave a rude response and kept going though the screening process. He eventually put on a mask and then promptly tore it off as he wasn't even out of the building. I would be hesitant if I ever needed a medical ride. Drivers should be understanding of hospital requirements and be more considerate of the sick patients they transport.