Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

Needed a tire fixed quickly & Eddie's came through! The job was done in about 30 minutes.read more

I had a tire that was losing air and took it to Eddie's to see what could be done. They pulled the…read morewheel off the car, found the leak, and patched it all withing about 15 minutes for $30. I was impressed with the friendliness and speed of service. I'll definitely recommend them to others, as well as go back there for all of my tire needs.

Terrible first time experience. Went in b/c my power windows AND dashboard not working (dash not…read morelighting up). Explained in detail. Went in to pick up my vehicle 3 windows working but NOT the driver side power window?? Also, asked if the dash was fixed and was told that I never told the front desk person. How ironic when he went to look for original paperwork, he could not find it!! I have a call into the owner, Jeff Buettner (he is out having surgery) but will call when he returns. Also, I did a prior review which has since been removed??

They used to be ok.... They now price gouge. Ridiculous pricing. Anyone who decides to go should…read moredefinitely check around with other garages before using them. Better options here in Martinsburg, with actually fair pricing. If you decide to use them Make sure you triple check the itemized bill. They sneak extra charges in. Will not return!

I always try to support local businesses and have been going to Hole in the Wall for years for my…read moreflat tires. I went to hole in the wall today with my zero turn tractor tire. It was dirty and nasty because it went flat as I was in the middle of mowing a lawn . The technicians took the time to service my tire and determined that it didn't have a leak, but may have been something with the beads not sealing properly. They not only took the time to check it out for me, but they also handed me back a clean tire. The hole in the wall looks just like that like a hole in the wall, but if you want to take your tire business somewhere to people that care about what they do and are kind and generous to the community then you need to go there. I highly recommend this business.

I been in martinsburg for years and utilized their service for years. But as of today 11/13/2023…read morethey lost all business with me and my mother. My mother had a low tire and we took It there to figure out pricing. An employee wearing an FBI hoodie, and looking like he just smoked a pipe, started to literally cursed me out, due to my mother being by the shack area where the tires and or work is done. When I tried to apologize and be polite, he became more aggressive and continued to used cursed words towards me, in a racist manner due to us being Hispanic that maybe we couldn't read the sign. We immediately got i to our vehicles and left. He cursed me and my mother out like straight dogs, don't even know how to treat people decently. Will never ever be returning. That employee is disgruntled and is ruining your business. Also the last tires have plugs in them, prices changed from calling to actually arriving at this place, and rude employees. I suggest you drug test him as well.

So the second time I need Austin and Matt help these guys are amazing to my rescue and take…read morethe time to diagnosis my problems with me God sent these to Angel's to me after being broken down car for second time and are truly amazing guys that help me in time of need highly recommend this company and awesome job very nice guys helpful and I'm so thankful. Please call Invictus they get the job done.

Quick reliable decently priced service. Used Tires and Mechanical services offered. They will…read morecome too you.

Prices are ridiculous! I took my vehicle in to be diagnosed and was told in order to fully diagnose…read moreit the had to put a new part on it because the one that was on it was failing. I ended up paying over $500 dollars even after they took the part off and was told it was something different so in other words I was out of $500 plus dollars when I was told it was gonna be just $29 dollars to diagnose it in the first place

Every single time I've been here it's always super quick, great work, and amazing prices. I really…read morehave to give it to the guys handling the mobile division they saved my a** more times then I can count again did I mention the prices?? HIGHLY RECOMMEND these guys any day l.

I have complete trust in this team. I know I'm going to be treated fairly and given the straight…read morescoop on the condition of my vehicles and will not be paying for unwarranted repairs. Manager, Chris, is a straight shooter who knows his business and expects excellence from the team. Couldn't be more comfortable in my decision to use McCarthy's for all our auto repairs. An in case you were wondering, I'm not a member of the McCarthy Tire family... just share the same last name. No discounts for me... drat it all! Just treated fairly like everyone else.

Took my car I just bought to get inspection, the car is like brand new just had VA. inspection…read morenothing wrong with it, took it here and they wouldn't give me a inspection, I even had the inspection paper from VA that said everything passed, they said I needed ball joint, a new axle, and rear brakes, I have every document of repairs done to this car and it just had brakes and rotors put on it, so I took it to another shop and it passed no problem, seems to me they tried to find stuff to fix to make more money, I will never take any one of my vehicles there for anything, that just wrong to do that, terrible shop, I would think twice before taking your vehicle there, they are crook.

Came here for four tires and they were able to get them on the same day and was so much cheaper…read morethen the other shops I called in the area. I talked with the mechanic and he was so nice and helpful. They even went out of there way and stayed later to put the tires on. Will 100% be coming her again and will recommend it to all my friends and family.

I was looking for an honest mechanic, and Roger is the one. A clean, professional shop, honest…read morework, friendly service. Roger will ask you questions to get to the issue, and show you the damaged parts and exactly what was wrong, explaining everything that must be done and how to eliminate future issues. His pricing is fair, and the invoice will show everything that the vehicle needed, including his own notes on what was done. I will highly recommend this shop, and will definitely be calling him up if/when I have another problem or need work done.

If you want service requested quality and value, go to discount tires. They don't have quality of…read morevalue. Most expensive place to buy a tire

Bob's used to be a good place to buy tires. No longer. Doug…read morehas become an absentee owner, and those there now are rude and don't care. After twenty-plus years of buying tires there, we have bought tires elsewhere over the last two years. Not just a few tires. FORTY TIRES purchased and mounted elsewhere. Avoid their arrogance. Shop elsewhere.

Great to have a place close to home other than a dealership that I can rely on for getting work…read moredone. While I enjoy doing some work myself I go here for the alignment and other services I don't feel like getting under the car to do when the weather is bad or don't have the time.

Owner and son was great. Workmanship didn't need second guessing.Was more than fair on prices and…read moredefinitely go back. Just what our community needed. My 04 Honda Accord front end was pushed to it's limit @ almost 700,000 miles they did a total rebuild of struts, ball joints,tie rods and all bushings. What ever you got ,take to them for a fair price and good work. Inspection ect... 7 days week!!!