Ordered a gray stitch leather vest. They sent a white stitch and then charged me $15 for return…read more Will never purchase anything from them again.

I went in today to find a new bomber jacket and the fellow who helped me very knowledgeable, very…read moregiving of his time and within 15 minutes I was walking with a perfectly fitted beautiful leather jacket for a price that was so low I had to look at the sticker three times. Maybe I am just used to California pricing. Highly recommend. Ignore the 1-star reviews. They are posted by people who complain about petty things.

The GM and salesperson were both combative, which made the whole experience uncomfortable. If you…read morewant to be treated like a person instead of just a number, I'd recommend going somewhere else. I understand if a deal can't be made--that's completely fine--but cutting a customer off while they're asking reasonable questions about pricing is unprofessional. Not giving straightforward answers comes across as evasive and deceptive. If there had been transparency from the beginning about the numbers, the trade-in value, and the work done on the bike, this situation likely wouldn't have escalated. A more honest and respectful approach would have gone a long way.

While visiting Myrtle beach we Came in a few days ago . My husband and I were not really impressed…read more- not welcomed In just stared at - not a lot of merchandise and the employees followed me around - I had a very small purse which I went into to get a mint and a guy is watching me the whole time to make sure I didn't steal I'm sure !! It was very uncomfortable! Like I said my purse is as small as my hand so with that being said we walked out !!! Don't recommend this Harley dealer

Do not bring your bike here, double charge me.Kept my bike for a year and a half/ treated me like…read moreshit.I paid him cash big mistake, big, big mistake!!! He is a criminal!

Exceptional service and experience diagnosing my motorcycle and making accurate repairs at a great…read moreprice and most importantly HONESTY! Highly recommended Browns !

Very impressed with this dealership. Tom and Steve were awesome! I highly recommend!read more

This was a must stop during our trip to Myrtle Beach Bike Week. Although the place was a madhouse…read moreand extremely busy, there were plenty of friendly employees that kept the checkout lines moving. A lot of apparel had been picked over when we were there on a Friday (near the end of Bike Week), but I still managed to find a great HD T-Shirt to add to my collection of memorable motorcycle adventures. This is an authorized HD Dealership where your dream of owning America's number one motorcycle (IMHO anyway), can come true. Check them out!

Well, I called to get a tire put on. They are very rude and They told me to drop it off. They can…read moreget to it when they have time so I dropped it off on a Monday. Went back on a Thursday still wasn't done I understand they're not a maintenance shop, but they do offer this service when I walked in on Thursday there was no one in the shop and they were just standing around talking this place, definitely needs new employees will not be going back

Typical corporate nonsense:  I spent a WHOPPING $700 + on a…read morehelmet to protect myself while riding (this is full price by the way, good luck ever getting the specific helmet you want on sale), and Cyclegear put this expensive order in the hands of FedEx for shipping purposes. After a few days the tracking information shows that it is stalled and not moving between destinations. When I contacted FedEX to find out what's going on, they freely admitted that the shipment is lost and at some point between transfers was not scanned in, even though the trucks that were moving it reached their destinations. They informed me that they could do nothing unless Cyclegear submitted a claim or a ticket on behalf of the delivery.  I contacted Cyclegear to get them to resolve this issue and of course, they pulled the same old Corporate nonsense. "we can't do anything about this. I don't know what FedEx is talking about. We can't submit any tickets. I don't have access to those systems." yadda yadda yadda. just stonewalling me while holding over 700 of my hard earned dollars.  I then explained to them that the North Charleston Store here appears to actually have the helmet in question in stock, and that I would just go and pick my helmet up from that store's inventory. just refund me for the Helmet i ordered and I will repurchase there since it's available. i PAID for this helmet in full. you HAVE what I paid for. just let me pick it up since your shipping failed.but no. of course not. Cyclegear sees fit to take my money and give me NOTHING AT ALL in return. No recourse. Cyclegear is taking no action to resolve this, just leaving the lost helmet eternally in limbo with FedEx and offering me no compensation. Something that would be so simple to solve becomes impossible because some stooge in an office hiding behind a phone is too lazy to fix it.  This is a lifelong boycott. I am an avid motorcyclist who lives covered in motorcycle gear, and I will never spend money with Cyclegear, Revzilla, J&P cycles or any of their puppet shell companies ever again. And if that helmet ever does arrive (which I seriously doubt it eve will, FedEx was clear on this) I'm immediately returning it. You will never get my money again, because you lack the basic skills to deal with simple situations in a fair and courteous way, and that is unforgivable for a retail business.

Great people, dropped off my wheel for new bearings and a few days later it was done-…read moreNice staff easy to work with- Oh beware of the attack puppy dog! LOL

These are the nicest people. They are very helpful. If you need any type of work done on your bike,…read morelook no further then Hard Knox Cycle to handle it for you. They are very fair when it comes to price, and they stand behind their work. I drive out of my way by 30 extra mins just to take my business to them. They are worth it. They also buy helmets and bikes. So if you're looking to sell your ride, these are the folks you want to deal with. Like I said, they are very fair.

Great customer service, great selection and all around fantastic experience! Go see them!read more

We've been in a few times looking at the new Indian motorcycles. Each time we've been in Deb has…read morebeen so welcoming as we enter. Rob helped us along the process. And after a few test rides and deliberations, we bought the new motorcycle from their shop. Super easy to deal with. Answered all of our questions. Made the process simple. Couldn't ask for a better experience.

Beware of this business. I paid him thousands of dollars to do repairs to two American Iron horse…read moremotorcycles. I request on of my bikes to go through the bike and replace and repair all deficiencies To include change all of the fluids.. he charged me over 6K For the work.. I bike was retuned to me and was unrideable as the adjustable air shock was not functioning and the inner primary seal was leaking oil. I have enclosed videos as I had someone go through the bike and check the fluids. you can see the results. after he has claimed he replaced all the fluids on this specific bike.. he also created a hazard on this bike by removing a. bent skid panel he said the panel was unnecessary what what I found out later was this skid panel was created to prevent the shocks from being exposed on the hidden suspension swingarm and without it the shocks could catch in a pot hole or on a speed bump leading to a loss of control and/or flipping the bike. On a second bike he had the tubes powder coated and the heat melted the seals. He blamed the leak on compression of the tubes while in transport back to my house. on this same bike he put the shocks in opposite directions one pointing one way and the one in the opposite direction as well as misrouted number of cables. unfortunately I had to take the bikes to another shop and spend a few thousand dollars to correct his incompetence. not to mention removed a highly sought after pro 1 primary cover worth approximately 1100 dollars and tried to keep it by switching it out with a shitty 350 dollar generic chrome primary. I have never met such a little worm..I have everything documented to back up my claims. I would recommend if you have an iron horse not to use the shop. I learned the hard way after losing over 20K. there are a number of other items he failed to correct.to do but I feel everyone with get my point this guy has no integrity and what is worst is I trusted him to do the right thing. if you have an Iron horse and need help, replacement part or repairs contact. I would recommend Brian Morrow he has an american iron horse web site and is located in Texas. He is honest, dependable and will ensure you a you get what you need.

I came here last week looking to get a trade in value for my sportster. I'm a long time gsxr rider,…read moregetting on in age and so I bought a sportster. Change in engine size is barely perceptible even with performance enhancing mods. Largely ignored by the sales team, came with the intention of buying more parts or, just trading in and starting fresh. There was one sales associate who seemed to be a straight shooter.. so I just kept eating my road pop tart and listened intently even though I was really waiting for that TIV report. I never had this issue before. Some made eye contact and kept right on walking by. Maybe it was my tattoos or I just looked like I didn't have the disposable income. Usually you're surrounded by a flock of salesman. Must be new management or owners because the merchandising in store is, lacking something to be desired. I hope they have a solid customer base out here that's not Military, because this dealership is everything I'm NOT looking for in a purchase experience. Same thing happened at new river which is sad because I really liked the guy who worked the parts counter. There are worse things than having to spend a small fortune in motorcycle parts elsewhere. Like Hardknox. 10/10 do NOT recommend. Then there was the one employee who complained about me smelling like the devils lettuce. Within EARSHOT!!! I looked right at her and she would not look up at me. She must have forgotten she's not trolling someone behind a keyboard.

After purchasing a $49,000 motorcycle from this dealership, I had them install a light kit and a…read moresissy bar. Less than a month later and with under 1,000 miles on the bike, the light strip they installed stopped working. What's frustrating is that the light kit supposedly has a lifetime warranty, yet I was told I would still need to pay for a diagnostic fee just to find out why it isn't working. Their diagnostic rate is $150 per hour. In my opinion, if a part fails that quickly after installation, it should be inspected under warranty without charging the customer just to look at it. On top of that, the customer service experience was disappointing. Instead of working toward a reasonable solution, the conversation turned into an argument. After spending this kind of money on a motorcycle, I expected better support. I regret purchasing my bike from this dealership and hope others read reviews carefully before deciding to buy here.

Recently went to Myrtle Beach Performance to have some upgrades done on my 1987 FXR. Maiko, who is…read morethe owner, fixed everything I asked him to fix and found a lot of problems that I was not even aware of. He explained every detail of the problem and how he would correct them. His work is outstandingly in every way. He has the knowledge, skills and experience not only to correct existing problems but to head off future problems by spotting and correcting prior work that was performed by other shops (all of them are out of business now) that did substandard work. I've had my FXR since 1988, I bought it when it was 1 year old. Myrtle Beach Performance is the only shop that I will bring my bike to. They have my highest recommendation.

I've been using Meiko since the '90s. He does excellent work and he's the only one in his…read moreshop....no rookies like the Harley store. He not only finds and fixes your problem, he explains what caused it and how to prevent a recurrence. He's done custom work on 3 of my bikes and I've been pleased with all of it.