Extremely personable, informative staff. Was able to get a same day appointment for an oil change on our Macan. Service was quick, accurate and extremely fairly priced. Will absolutely put this location at the top of my list for any future needs. read more

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler Automotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service. read more

Scammers. Another big box company with astronomical labor prices. I came in with my Porche Macan for an oil change. I brought my own oil and my own filter. They quoted me at $170 even after bringing my own products. And when I asked why they are changing that much for labor, they said "European cars are just harder to work on". When in reality, I've changed the oil in this car myself plenty of times and the only difficulty is needing the machine to reset the service light. Just called and got a quote from another shop saying they will charge $80-90 for labor if I bring my own products. So where is the extra $100 dollars for labor coming from with this company? Don't waste your time and don't get scammed. read more

Ambience. A Service. A Diagnostic. A Price. A I needed to find a local mechanic shop for my j30 1993 infiniti. I took my car in at 12:00 and was DONE by 5;30! Find out its truly a Onr stop shop to care for your Car!!! They called me to diagnose and give cost. Before doing any work! Lota of friends and a personal mechanic referred me to use Butler! Well, overall after checking in today and going multiple issues with my Old car... they took me in without a schedule. Immediately at Noon. They ran diagnostics for problems I experienced but couldn't duplicate. It was $169 cost, but they waives coat as they couldn't duplicate the issues. Ended up getting all Tires changed, Oil change and new battery!!! $1048?!! Oh...and they have never seen a car with tires that lasted so long. Its 2024 and the last time I changed my tires was 2007!!!! ( I don't drive that much in my classic car)heh They're a great HONEST and fair company Concerning the care of your vehicle!!! I'm Hooked!!! I'm bringing back for future services!!! And they took my AAA or AaRp discount which maxed at $25. I was hoping 10% ! I'm a Fan!!! read more

The service was ok. I was surprised that the cost of repair was more expensive that the dealership for fairly standard repairs

Took my car to other places wanted to charge me thousands of dollars for catalytic converters finally took my car to Butler. They gutted them for me. Getting my car running again and get me around costly emissions expenses. read more

Terrible customer service and a bunch of liars if i could give them negative stars i would. All they do is try and sell you things you dont need, they tried to quote me 1600 dollars went to a local shop and they told me i didnt need 90% of what they said i did NEED. Please do not give these pieces of shit busn read more

Something every girl needs is a good mechanic. When my 'go to' repair shop was sold and I found the new management didn't have the same ethical standards as the original, I had to find a replacement place. As it turns out, we had a situation that needed immediate attention, so we visited Butler Automotive on Baston Road. They gave me fast, friendly service and none of the condescension female owners typically get from mechanics. After a discussion where the necessary work was explained and I was given choices in how to treat the issue, repairs were effected quickly and efficiently. A second visit for an unrelated matter sealed the deal. Butler Automotive (West) is my official mechanic and I can highly recommend them. The waiting area is clean and there is a television, wifi and refreshments while you wait. Come on down and let them impress you too. read more

Butler Automotive - Good to know others like my mechanic as much as I do. - Auto Repair Near Me - Martinez, Georgia

This business has an employee name Will. He was rude about me delivering to his business. He told me that he didn't want to sign for anything. I recommend that who ever reading this to stay away from this business. read more

I really wanted to like this place. Their customer service was pretty friendly and they seemed efficient and knowledgeable. They will even give you a ride home, if needed. I used them for a couple of brake jobs and oil changes; seemed ok. However, I also had them replace some weather seals on my driver and passenger side doors recently because water was getting into my car whenever it rained. They did the work in a timely fashion and I happily drove it home.  Unfortunately, I soon noticed that whoever had replaced the seals around my windows had also gouged and chipped the paint, as well as bent the metal in one spot. I was irritated that they hadn't told me about this issue before I had driven the car home, but figured they would rectify the situation since their customer service seemed to be good. Instead, they seemed mildly annoyed when I called and explained the issue. I brought it back in and they had it sent to a body shop to fix the gouges, so I was hopeful that the situation was going to be made right.  I received my car five days after bringing it in, only to find that all they had done was to paint over the gouges without filling them. The damage is only slightly less noticeable than it was, and the fix was certainly something I could have done at home with some touch up paint. Honestly, it looks terrible but I didn't want the inconvenience of not having my car for another week, so I took it anyway. I explained that I wasn't very happy with the outcome, but there wasn't any further effort or interest on their part. I was informed that the body shop they used "usually does good work", but that was all. I would recommend not using this place for anything more than brakes and oil changes. read more

Their most recent ads are obnoxious and pretty racist, dismissive of an African American guy just fixing his own car as this obnoxious guy laughs at him dismissively and tells him to go to Butler. I would NEVER go here as a white person. And I would certainly be surprised if any African Americans go here after that insulting ad. read more

Not real happy with this place. Took my car in for something I knew exactly what was wrong. Told them that's all I wanted done to it. Got it back later in the afternoon with a $650 repair bill. Now, the one part I knew it needed can be found online for around $150. So, either they're grossly overcharging for parts AND labor, or their labor rates are astronomical. I won't be going back, and I'll be telling everyone why. In this case, the Butler really did do it. To my wallet. read more

These have been wonderful people to work with they really treat me like family, which means they don't try to oversell me well things I don't need. They take me home and pick me up to do a great job there's really nothing more I could ask for from an automotive repair service center. Their prices are in line with everyone else and they're fast read more

I took my car in for a repair on a part that retails for $150 and they quoted the repair at $1600 including labor. WTF on the labor? Do not take your car to them the technician at the counter was very condescending. I think they are crooks and they prey on people who do not know anything about cars. I am a Jet engine mechanic retired from the Air Force and Boeing. read more

not very transparent with pricing. had two different associate tell me two different prices while my car was in the shop and pretty much took my money to tell me nothing about the state or condition of my car and insisted i pay more money for a service that was already being rendered. would not recommend read more

Michael was up front with the needed repairs on my car, pointing out some things that I could pass on in order to save money. As a AAA Approved Auto repair shop, I would trust them completely Thanks again! Trey Carr read more

I had a great experience here. I forgot to review it when I visited back in July 2015. I was traveling from Montana and needed to have some regular service done to my Ram 2500 Diesel truck. They did a good job at a fair price. My service consultant actually told me to wait on a few items as they were fine and could be done later, even knowing I wouldn't be giving the business to them since I would be in another state when they suggested it be completed. If I am ever in Georgia again I will be using them to service my truck. My friend had a similar experience with major work. read more

They stole everything in my car and charge WAY to much. I took mine somewhere else and got it cheaper. I had to go there twice and they didn't fix the issue and that's why I had to leave. read more

This place has THE BEST customer service! I will NEVER go anywhere else ever again! I took my vehicle in and literally not even an hour later, I had a diagnosis. They did not try to sell me anything that I didn't ask for like most shops do. Dropped it off yesterday and pick up is today for an ac repair. Super impressed!! read more

my cad. escalade was at another shop for several days needing a power steering pump,first then proceded to a hose, then a gear box...of course i needed my vehicle to go out of town on friday.., it was wed morning when i took to the other shop.. long storey short.., called my mom who works at butler on reynolds st at 10:00am friday morning,and knowing they were slammed ,they were able to get me in get the parts i needed again ,{which by the way} was the original diagnois,power steering pump.., i was in and out within 2 hours, fixed and able to get on the road as scheduled to make my deadline appt. thank you mom and jeff crews for making this happen. and thank you eddie butler ,justin the technician for being my auto repair shop. yall the best!!!!!!, thank you, jeff teston read more

Brought my car in for an AC check..and was charged twice the price as quoted. Second quoted me a price of over 1400,00 to fix my AC. By replacing some of the same parts I replaced last year.....bottom line I fixed the leaks my self for under $100.00 .... This was a month ago and my air is still blowing COLD. I FEEL THEY WANTED TO RIP ME OFF... Never again will I be back to a place that will take advantage of its customers.....people desire much better then this.... read more

Was having an issue with my car so I took it to Butler because I figured the wait at the dealership would be long. I had an idea of what the problem was. Anyway, I called to make sure that the repair would be covered under the warranty. I was told that it would be but there would be a diagnostic charge of $110. Was a little startled by the charge but I allowed them to do it anyway. Later in the afternoon I got a call saying that they had found the problem but they recommended I take the car to the dealer. Turns out the only cash I had to pay was the $110. Diagnostics, labor, and parts were all covered by the warranty at the dealer. Felt like I gave away $110. read more

I have lived in Augusta over 30 years. This is by far the best location for reliable, convenient, and affordable service.

These guys are great. They have taken care of my X-Terra for sometime now. I am very pleased with their professionalism and service.

Butler Automotive is simply terrific. The sevice is always prompt and courteous, and price is reasonable. Most importantly, they always fix my car correctly. If you're looking for honest, competant mechanics in Augusta, you simply cannot do better than Butler! read more

Efficient, fast and reliable service! They had my vehicle diagnosed and repaired in less than a day!

Contacted Geno Sieg (Sales Representative) Friday night interested in purchasing a newer vehicle. Told him what I was looking for, price range and all, and he sent me a picture of a 2011 Ford Focus. The picture actually wasn't the color I was interested, at least at the time, told him I would have to see it in person. We made an appointment for 10:00 am Saturday Morning, but I was bored and anxious to get this progress started, so showed up at 9am instead. Sorry I got you out of your Morning Meeting. The vehicle which I was looking for HAD to be a Green color, but after finding out that they don't make Dark Green Cars since the 90's, and the picture which he sent me looked Silver, was actually a Light Green/Mint looking vehicle, caught me off guard and is a really nice looking color. Checked out the rest of the vehicle, which was awesome, very clean and then we went for the test drive. I wasn't intending on purchasing a car that day, but it couldn't be passed by and did I buy the Vehicle. All of the staff that I dealt with were very Professional and knew their business, went out of their way to make sure you are comfortable, because as you know, it is a timely matter to purchase a vehicle. Thank You Butler Automotive, Geno Seig for making this experience very enjoyable. Will definitely come back again, and share the experience with my Friends and Family. read more