Went in there to update phone and service rep said he could get me a lower price on my overall…read morephone plan. Needless to say when the bill came, my bill was over $112 MORE and he had applied charges and an additional phone line I did not authorize and was never discussed with me while I was in the store. I called ATT customer service and talked to a representative on the phone who not only cleared up that mess, but she credited me for his errors and got me a better wireless plan too! They were very nice also. This is the second time I have had an issue with this store, but this was by far the worst and that is why I'm actually following through with filling a review. I rarely do file negative reviews, but how could I not when the man kept reassuring me about what a deal I was getting!

AT&T Store at 10700 Manchester Road in Kirkwood…read more UPDATE SEPTEMBER 26, 2022. Received a statement that showed I did NOT get a free iPhone iWatch that was offered to me on July 23 by REGGIE. I went to the store today as instructed by AT&T Customer Service and the MANAGER told me he had to talk to REGGIE regarding the free iWatch that he offered to me and he is not here. HE IS THE MANAGER !!!! I was only able to get $183.40 off the $329.99 iWatch - for now. Thanks to AT&T Customer Service and NOT this store. So, not only did I get charged for Protect Advantage which I did not agree to - I was charged for the iWatch. Of course, their PRINTER did not work on the day I was there in July OR July 2022. I got a REPLY from the owner (or District Manager?) of this AT&T Store (see below) but I never received a reply as promised. I solved the issues in this review by myself. July 23, 2022. Watch out for REGGIE at this location. He had plenty of 'offers' but when I received my Customer Service Summary from MyAT&T it had the Protect Advantage ($17/month) which I said I did not want and AT&T Next Up ($6/month) which I was not even told about !!! I am thankful for the main AT&T Customer Service for explaining what will happen to my billing cycle each month - which will take THREE MONTHS to adjust any discounts/credits/mistakes.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

Went in today to purchase new phones. Getting set up with a Genius was quick. Our genius got us set…read moreup with our new phones answered any questions we may have had. We were in and out in about 45 minutes.

I'm sharing this as constructive feedback because the experience felt very out of character for…read morewhat people typically expect from an Apple Store. I stood in the middle of the store for approximately 30 minutes with a line forming behind me, and during that time no one acknowledged us or explained what the process was for receiving assistance. There was no greeting, no check-in, and no direction about where customers should go or how the queue was being managed. I ended up speaking with the customers behind me, and they were just as confused about what to do, where to go, or who to speak with. They mentioned they were simply trying to purchase a pair of AirPods, while I was just there to pick up an online order. None of us were sure if we were in the right place or waiting in the correct way because no one had acknowledged the line or provided any direction. Eventually an employee asked if I had been helped. When I explained that I had been waiting for about half an hour, several employees immediately came over. That response suggested the issue wasn't necessarily staffing, but rather a breakdown in floor awareness and queue management. What made the situation more uncomfortable was overhearing an employee respond to another customer in a somewhat condescending tone, saying something along the lines of "it's not like we're just standing around doing nothing, everyone's busy." I completely understand that retail environments get busy -- I work in retail myself -- but when customers have been waiting that long without acknowledgment, comments like that can come across as dismissive. A simple greeting, explanation of the check-in process, or someone managing the queue would have prevented most of the confusion and frustration. I'm sharing this feedback in hopes that it helps improve the customer experience, because the Apple Store is typically known for a much higher standard of service.

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more

My cell phone battery would not hold a charge and the battery health on my settings said it was…read moreseriously degraded. Getting a new cell phone wasn't an option, so I decided to try Dr. Fix It and I am very pleased with the result! Dr. Fixit replaced the battery in my IPhone 6s for a very reasonable cost and in a very timely manner. He is very personable, knowledgeable and professional. Dr. Fixit did a great job. The process was convenient and so easy! He also offered to recycle my old battery, so I didn't have to worry about it. My battery health is now 100%. I'm really glad Dr. Fixit was able to replace my battery for a fraction of what it would've cost to replace the phone.

From the owner: Full service cellphone and computer remote repair facility. We can fix broken screens, charging…read moreissues, and just about anything else you can throw at us. We also repair game consoles, some appliances and other small gadgets.

Wow! My son did something mysterious and ultimately bad to his iPhone, probably drooped something…read moreon it. Anyway, the screen would flash then go blank. Not super useful. I REALLY did not want to buy a new one, but was almost resigned to it, fearing it was water damaged. I thought we'd at least get a repair person's opinion. A lot of reviews I read of other shops said they'd been charged a LOT for diagnosing the problem and I was not interested in that. I came across the Yelp page for The Phone Doctor in Kirkwood and it sounded like they offered diagnostics for free. I made an appointment (easily done through their website) and went into the shop. Parking on that Saturday afternoon was super easy with plenty of space in the free lot behind their building and even several spaces on Jefferson just adjacent. I handed the phone over the counter and before it was out of my hand the technician said, "Needs a new screen." I was skeptical, but a second tech looked over his shoulder and agreed. They quoted me $125 and 15 minutes, I said, "Deal!" I was out the door with a working phone in about 10 minutes, in which time I ordered a heavy duty case so we don't end up repeat customers too soon. Could not be happier!

Now the 3rd time I have come for service at the phone doctor. Between my son and I, we seem to…read morealways have a broken phone every 6-8 months (screen, battery, charger). Always helpful, always friendly, very reasonable prices and quick to complete service. They are awesome and my go to company for all our cell phone repairs.

I was able to get my iPhone 6s screen replaced the same day I shattered it! We are talking full-on…read moreit not recognizing my touching it, hundreds of cracks and even a few places I got baby cuts because it was so broken. All from dropping it one time on the floor and it landing like buttered toast...yummy side down. Okay, not once, but this drop broke the camel's back, or in my case, (and lack of a case) the whole dang phone. I used a friend's cell to find and call these fine folks, no need to make an appointment. I walked in, respecting the 3-customer maximum in the store, 6-ft social distancing (great job enforcing with stickers on the floor!), and mask of course ! I went to dinner with friends and the phone was better than new by the time I returned after dinner. I also was extremely satisfied with the affordable price, which had been disclosed before I gave them the phone and no surprise charges or fees. Thank you CPR for reviving my phone!

Brought my PS3 here after it suffered from water damage for an inspection. The diagnostic was 45…read morebucks, but they refunded me after they couldn't find the problem with it. They were real nice about it. Probably it was a long shot to get an 18yo console repaired anyway, though they do advertise servicing PS3s on their website (YLOD?).

Bought multiple phone cases and screen protectors from wireless depot. Good prices good products…read moreand great service. Omar was amazing at helping me.

Came in at 8pm with what we thought was a broken phone, they helped right away and 40ish minutes…read morelater had all the issues fixed for 1/5th the price of bigger stores. The guy was super nice and explained everything, would recommend!

Got my back screen replaced here 2.5 weeks ago. It already…read moreshattered again. It says 1 month warranty on the bottom but I guess it doesn't count for if it breaks again within that 1 month. I never dropped my phone again since it has been fixed it also has a case on it! I said so how much will it be to fix it again? He said let me see the receipt from before. HA nice so you can make it the same price? No prices are the same the just throw whatever price at you knowing you will pay it. I paid $250 for the back glass to be replaced for it to shatter again 2.5 weeks later. The only thing I have ever done was set it on my table. Ridiculous cheap materials. Just get it repaired at Apple don't try to save a buck.