Had my service appointment today. I have to say I was able to get in and out pretty quickly even…read morethough I was late to my appointment. Bryan was great and took care of what needed to be done. I loved the fact that he explained everything in advance. And now they even have video of your service. Now off I go to work.

I took my vehicle here for some regular maintenance…read more I showed up at my appointment time and was promptly greeted by a friendly attendant. After checking in my vehicle, my wife and I went into the waiting area which was very reminiscent of restaurant style seating with multiple tables and chairs around. Unfortunately there was no complimentary coffee or snacks. The did have a cafe where you could by food that looked sub-par. I was slightly annoyed because after 10 minutes of waiting, one of the salesman came up and tried to buy my car and get me to do a trade in option...I'm just here for service. Typical dealer behavior but I was disappointed by it. They told me it would be 1-1.5 hours but it ended up taking just over 3 hours, which I was OK with because they offered a complimentary shuttle to a nearby shopping center but it was still frustrating that their estimate was so far off. When it came time to pay, the charged an additional hidden $40 "dealer fee". Once again frustrating, I thought that's what I pay for when I pay for the labor hourly rate? They also added another small credit card fee. Things add up and it's frustrating that they aren't up front about their costs. They also tried to tell me my 10 month old battery was bad and needed replacing for over $300. Naturally I declined because my battery is working 100% fine. They definitely were trying to take advantage of me. Overall, I hoped for a better experience and won't be back. I usually always do my own maintenance for this very reason but was short on time. I will use another private shop next time.

I'd purchased my very first car from them. Great staff, fair price on the car. I'm sad that they…read moreare no longer in business.

Well the good thing was the staff was very nice and polite. Unfortunately that was all. I bought a…read more2003 Saturn Ion from them and had nothing but problems since day one. The brakes messed up, the car randomly not starting at times. They obviously don't inspect the cars too see if their in good condition, avoid like the plague, and btw dont ever get a saturn they went out of buisness for a reason

I have just completed my families fourth (4th) automobile purchase with Paul. I have found Paul to…read morebe professional, helpful and trustworthy. Additionally, he is stern. (Like when I want a car and he researches it to find that it has problems. He won't let me buy it!) Paul has walked me through the purchase of a Hummer, Volvo, Mercedes and now an Alfa Romeo. All have been exactly as advertised. I won't buy another car outside of Autoauctionguy.com again! NOT MY REAL PHOTO BTW!

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

We Always receive fantastic service, and We have also purchased our vehicles from there. It's nice…read moreto be able to trust the Service Advisors like Marty Fisher! Especially when you have specialty items, like our 2500 Promaster Van. This vehicle was not purchased there, but we were treated no differently than our purchased vehicles from there. Our family had a bad experience with Greenway, and actually paid extra milage to tow our family VAN to Orlando ChryslerDodge, Jeep, Ram‼ Estimated prices were determined first, then the schedule... All went perfectly!

Customer service is beyond useless called for over 1.5 hours to see if a part is available got told…read moreno and guess what! Called another dealership was helped within 5 minutes and told this location DID have the part I went in person and turned out they indeed DID have the part after all. Garbage staff that's completely incompetent at their job

We recently sold our Lincoln Navigator to Carvana, and the entire experience was fantastic from…read morestart to finish. I got the highest quote online compared to other buyers, and their team walked me through every single step of the process beforehand. They offered to pick up the vehicle, but we chose to drop it off at the Orlando location instead. We arrived for our appointment, and in less than 20 minutes, everything was wrapped up and we were out the door! Best of all, we dropped it off on a Saturday and the money was already in our account by Monday. Smooth, hassle-free, and super efficient. We would definitely use Carvana again!

Easy option to drop off or have Carvana pick up your car. Super easy process beginning with the app…read moreinputting the vehicle's information to the delivery of the vehicle to Carvana.

I would give AutoNation Chevrolet West Colonial in Orlando zero stars if I could…read more I purchased a 2016 Jeep Wrangler from this dealership because it was advertised and sold as an AutoNation Certified vehicle with a 90-day/4,000-mile Certified warranty. I also purchased AutoNation's extended warranty because I believed AutoNation stood behind the vehicles it sells. Almost immediately after buying the Jeep, it began having intermittent starting issues. We mentioned concerns about how it drove, but we were assured everything was fine. Then, only about a month after purchase, the Jeep completely lost all electrical power while I was driving, leaving me stranded in the middle of the road at night. It had to be towed. The diagnosis was that the Jeep's primary control module (the vehicle's computer or "brain") had failed. This wasn't a flat tire or normal maintenance item--it was a major electrical failure on a vehicle that had just been sold as "Certified." What disappointed me even more was the response from the selling dealership. When I called AutoNation Chevrolet West Colonial hoping they would stand behind the vehicle they had certified, I was essentially told they weren't going to do anything and wished "good luck." What's the point of paying extra for a Certified vehicle if the dealer refuses to take responsibility when a serious problem appears almost immediately after the sale? I expected AutoNation to stand behind its Certified program. Instead, I was left stranded, bounced between dealerships, dealing with delays, confusion over warranty coverage, and a complete lack of concern from the dealership that sold me the vehicle. I hope AutoNation Corporate steps in and makes this right, because my experience with AutoNation Chevrolet West Colonial has completely destroyed my confidence in both the dealership and the AutoNation Certified program.

Yesterday, my husband and I visited your dealership because he wanted to give me something…read moreincredibly special -- a Corvette -- as a birthday gift. I have loved Corvettes for more than 20 years. I've followed every generation, every spec change, and every color drop. I've waited patiently for the right time to buy my own, and this year felt like the perfect moment. I was especially excited to see Riptide Blue, a new color for 2024. I've always loved Rapid Blue but wanted to compare them in person before making a final decision. When the salesperson approached us, I explained I was there to look at Corvettes and specifically wanted to see Riptide Blue. He pointed to a car on the floor and insisted that was it. I knew it was not Riptide -- I've been following every update -- but he seemed annoyed that I questioned him. Only after I pressed did he check the system. Sure enough, I was right. No apology. No acknowledgment. Just more coldness. He eventually brought the correct car up and said, "You can look inside," without a smile or any enthusiasm. I asked if we could test drive it, and he replied, "We don't do test drives on new Vettes," then disappeared -- no chance to ask questions, no follow-up, no effort to continue the conversation. As we walked away, he asked, "You good?" like we were wasting his time. What he never realized is that we came as serious buyers. This was not just a casual visit -- this was a lifelong dream and a birthday gift from my husband. Instead, we were profiled based on our age and dismissed, as if we could not possibly afford a Corvette. We walked in excited. We walked out hurt, frustrated, and disappointed. This salesperson failed both the Chevrolet brand and the legacy of the Corvette. He turned what should have been a joyful, emotional, once-in-a-lifetime experience into something I will now always remember with sadness. Do better.

Purchased my daughter a car from here and was completely satisfied. We were searching for weeks for…read morethe specific Toyota Prius and with the experts here I knew we were @ the right place. After the sale I called Miki about a issue and not only did he have a solution, He actually shipped the part I needed to me. If you are looking for a Toyota Prius this is worth the drive. They were honest and upfront and it's hard to find people these days who still have morals. We will be back for another car in the future.

I drove over an hour from Daytona Beach to find a Prius. Over the phone the guy I talked to for…read moreone minute suddenly had another call and hung up on me. When I got there the guy Mickey was at his desk and told me I had to wait for the other salesman to finish with his customers while he did nothing. Half an hour later the other salesman got with me and let me drive a Prius. I asked why the average MPG was only 33 mpg and was told it was because the cars sit running at the lot and it drags the mpg down. So I figured out how to reset the trip odometer to zero and the average mpg to zero and I went on a drive. I drove about 3 miles in city traffic and it came out to 32 mpg. So I went back and told Mickey the results and he scolded me, telling me I'm not allowed to drive more than one mile "for insurance reasons" and started explaining that you have to drive the car for over an hour to get 50 mpg. Didn't make sense, it all sounded like lies. I drove 2 more cars and both of them also didn't get over 34 mpg. So I left and went home. Next day I see an alert on my credit report that said they pulled my experian credit file. I never authorized them to pull my credit. I called him and asked why they did this and mickey told me they never did. He denied it over and over and said it is impossible to pull my credit without my social security number. I googled it and found out it is possible for them to pull it without my social and I told him what google said. He argued and denied it more and more. I asked if I should not believe my lying eyes because I'm looking at my credit report right now. He is a liar and when confronted with it he will gaslight you and deny the facts. I also told him that I've worked for dealers and gone on test drives at other dealers and I know that the insurance companies have no policy about only letting customers drive one mile. He continued his denials. DON'T buy from these dishonest dealers.

We went ot Orlando Preowned for our car. We had a great experience. Adrian Reyes was very nice and…read moreinformative. We looked a couple places and this one was the most upfront and straightforward.

DECEPTIVE MARKETING: Can I leave zero stars?…read more Attempted to purchase a vehicle from Orlando Preowned advertised at $20,995 on the website. After scheduling an independent prepurchase inspection received the dealership's initial with an additional "Reconditioning" fee of $1987. When challenged, "the manager approved" a reduction of $500 for this "standard" fee. I let the vehicle go. Salesperson continued to ping my email with pressure that another sale might be pending, so I rereviewed the website and noted that Orlando Preowned advertises in general an on the specific vehicle "Zero Junk Fees & Zero Dealer Fees: The price you see is the price you get". While I'm no lawyer, this infers to me that the price on the vehicle landing page is the sale price I should expect. When confronted with this insight (with the GM copied), the salesperson dug their heels in again, reiterating this was a "standard" fee. The GMs response was to cut/paste the salespersons email as a reply without addition. Now I'm not a dumb consumer, and clearly certinly not as bright as the employees of this company, but " The price you see is the price you get" does mean something to the most of us, and I don't' think it aligns with Orlando Preowned's point of view. Disingenuous at best, more inline with deceptive, bait & switch

BUYER BEWARE. IF YOU VALUE Customer care AFTER A PURCHASE STAY AWAY! We purchased a 2026 Lincoln…read moreNavigator, two weeks later all the sound stopped working. I called my Representative to help me out several times. He said he would call me back. Im still waiting!!! I took it to a local Ford dealer who was so kind to get it in last minute. Turns out the calibrations that should've been checked prior to giving the vehicle to the customer were not performed or missed. when I brought this to the attention of my Sales Rep David, in a text I basically got a "sorry for your luck". If you find a vehicle on their lot, you want, you'd be better off to go to a different dealer, for example on the West Coast and ask them to make a trade. You should not deal with this company because the customer service does not care about you as the customer once they have your money. I'm very disappointed in this company & David. I'm in a rental, not my brand new vehicle. It is three days now and they have yet to inquire back with me. I sent David a daily update with no response It could just be David and he may not be telling his supervisor, but shame on him for not standing behind customer care. Mulinax Ford has stepped up to the plate to fix the mistake and provide me with an rental. They have done their best to accommodate me with no input of the Central Florida Lincoln company where actually purchased the vehicle from. Shame

Poor follow-up, lack of communication and quality. Didn't fill the vehicle up before selling the…read morevehicle, the vehicle needed to be clean.