Bye Bye Sugar Bakery

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25 days ago

Was looking for a large birthday cake for someone diabetic. Drove all over town without any luck. Asked at a nearby baskin-robbins and they directed me to Bye - Bye Sugar Bakery. They saved the party with an incredibly delicious sugar free birthday cake. I highly recommend! read more

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Jen G.

64

10

4

1 month ago

I love their cannolis. It was out one day so I tried the cookies. So delicious. I'm watching my sugar intake, so this is my place to go to satisfy my sweet tooth. To add, the sweet lady behind the counter is helpful. read more

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Cat N.

Elite 26 All-Star

4989

2574

18359

10 months ago

Came here to pick up some goodies for dad and to check it out. Upon entering I was impressed by the many chocolate truffles that were on display ready to be purchased. They also had a variety of pastries as well including cakes. I grabbed a bag of cookies that had different types in there. For like 6 cookies it was $7. Not bad. Dad ended up liking it. Glad I stumbled on this speciality spot and would come back possibly to order a cake for him next time. read more

Bye Bye Sugar Bakery - Desserts Near Me - Lake Forest, California

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K C.

0

3

0

2 months ago

Friendly staff and tasty diabetic friendly cake! One of a kind shop, have not seen any stores like it in the area.

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Julie E.

187

232

741

2 years ago

As a diabetic it's sometimes hard to find good, sugar-free goodies but this place did not disappoint! The set up is a little weird, kind of feels uninviting at first. There's a bunch of refrigerators that line the wall and at the time when I went in, nowhere to sit which was fine because I was taking everything to go anyways. There's cookies and turnovers, cakes, eclairs, lemon bars, brownies and even some chocolate. One of my favorites is German chocolate cake so when I found out this place had the sugar free version you know I had to be get it and it was phenomenal! I kept saying to my fiancé, this is sugar free?! I also shared everything with my dad (also diabetic) and he was shocked as well! The coconut cake and tiramisu were very yummy, too! I will say the tiramisu didn't have that much of a coffee flavor which was fine with me but could be an issue for others. We also got some lemon cookies which I probably wouldn't get again as they were super chalky and hard to swallow but overall, everything else hit the mark and I'll definitely be back! read more

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Grace T.

19

271

1400

2 years ago

This was a surprise birthday gift from my hubby to me. Being diabetic, it's been really hard to get a birthday cake for me. He drove an hour there and an hour and a half back just to surprise me. He bought me a banana bread and a vanilla cake with strawberry The banana bread was a little dry but the taste was still good. It was a little more solid than we were used to. The birthday cake was fantastic. It was moist and soft and the cream was delicious!!! There was a layer of strawberry jam in it. And I can't stop saying how delicious thay was. I wasn't personally there at the bakery so I cannot comment on service and ambiance. read more

Bye Bye Sugar Bakery - Cross section of pillows soft cake. - Desserts Near Me - Lake Forest, California

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Juan G.

485

588

3713

4 years ago

This was a Doordash order! So this review will only be about the items ordered. We ordered two cakes, Coconut and a Tiramisu. The store sent the correct order, and the cakes were really delicious. They are supposed to be sugar-free. And honestly, I could not tell the difference. They were moist, full of flavor, and perfect size for a little snack! read more

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Bay M.

473

906

6515

4 years ago

This came in clutch while I was looking for a birthday cake & desserts for someone diabetic. Located in the same center as Smart & Final. They have quite the selection of baked goods & chocolates... just like their name says, SUGAR FREE. Cannolis, cupcakes, mini 4" cakes, creme brulee, cookies, cheesecakes, eclairs & so much more. We tried their creme brulee & chocolate cake, and coming from someone that's not sugar free... you can't even tell the difference at all. They use whole wheat flour & xylitol as sweetener. Price point a little on the higher side considering it is a specialty bakeshop. Han was so sweet & patient while helping us decide what to get. We will definitely be back. read more

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Shannon C.

3

155

15

9 months ago

Had a really pleasant experience. It's a little off putting when you first walk in due to the large refrigerators it almost seems like you're somewhere you aren't supposed to be. The woman was so friendly and nice. The almond cookies brought me back to my childhood. My friend tried a raspberry chocolate and said it was really good. As a diabetic I'm so glad this place exists. read more

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georgia a.

0

32

0

1 year ago

The service is good and nice comfortable place. Provides great quality and taste. Recommend this Bakery. read more

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Linda S.

1

7

0

11 months ago

the best sugar free goodies you will ever find!! everything is so good it's hard to decide which ones to choose, so I buy several at a time! All taste as good if not better than sugar desserts, you couldn't tell they are SF. read more

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Lilo M.

1

107

80

2 years ago

I went in at random on the novelty.It was a sugar-free bakery. They really need a sales person and a sales mindset. The craftsman behind baking and making is a different talent h from the ones that present to the purchasing customer. If the store was cuter, that would help. With the vibe... I give the store credit for being So clean it's sterile. This isn't your blue-collar functional ethnic bakery.You know the one that's a little rough around the edges and sells whatever type of bread to a working class family. This is a novelty bakery, and a lot of people are coming here with a novelty and specialty mindset . I can forgive that, however, when I asked how they were able to make things sugar-free.The front counter person seemed a bit annoyed and uninthusiastic about the whole thing. It's sugar-free because they use xylitol. The lady at the counter seemed annoyed to tell me. Honestly , it seemed like a good idea , and it was an idea to purchase before someone who was pre diabetic and had concerns about spiking blood sugar. I was in a good mood to shop and try something new, but my first impression was lackluster. I did try a peanut cluster and it was convincingly delicious. Maybe they will catch me in a good mood when i'm in the area again. read more

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Kimberly K.

0

81

1

1 year ago

Most delicious non sugar desserts that my mom who is diabetic can eat! Just call ahead to order special cakes as they might be out of some stuff.. but LOVE! read more

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Christine A.

10

173

238

3 years ago

This bakery uses xylitol instead of sugar, making it diabetic friendly! I liked their coconut cake and also tried their tiramisu, though I wish the coffee flavor was stronger and that both were more moist. But either way, glad there's a sweets place for people with sugar sensitivities; happy to support an Asian-owned business too. Would recommend! read more

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Ted M.

0

36

13

4 years ago

First time going in here and the place is amazing. The person that helped me was very friendly and helpful. I picked up a few things from there and was not sure how they would taste, since it was all sugar free. I first took a bite out of Tiramisu and Carrot cake and I could not believe the flavors. The Tiramisu and Carrot cake were moist and definitely didn't taste like they were sugar free. The eclair is by far my favorite. It was so good!!!! I highly recommend this place. read more

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Candice K.

77

486

903

6 years ago

For my birthday last year, I was craving carrot cake (LOL I know). My husband searched the local area for a bakery that sells carrot cake but is also "heathier." He ordered me a cake from Bye Bye Sugar Bakery and I wouldn't have even known it was sugar free if he hadn't told me! We served it to our friends as well and no one knew it was sugar free. I was impressed with the taste, quality, and presentation of the cake. I did not go with my husband to order the cake, so I cannot speak for their service, but the cake was ready on time and tasted delicious! It is located in a shopping plaza with plenty of parking and easy to find. read more

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Jordan L.

0

55

1

2 years ago

They need to update their hours. They are closed on Thursdays. While they are correct on yelp they are not correct on their website or google maps. It is super frustrating to have planned to get stuff here for a special occasion and spend an hour in traffic only to find that they are closed and have to figure something else out last minute. read more

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Bo H.

2

25

69

4 years ago

Low carb, sugar-free, and tasty pastries?..yes, it is possible at this bakery! Everything we purchased were delicious and inspiring..worth every penny. We tried the blueberry turnover as I was craving a flaky pastry with fruit filling, tiramisu, fudge brownie, and chocolate eclair. I wouldn't have suspected these were sugar-free if I hadn't already known about the thoughtful mission of this bakery. My discerning sweet-tooth hubby even enjoyed these treats and questioned whether they were really sugar-free lol..that's how good they were! A visit to this bakery is a pleasant treat! read more

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Elfira I.

0

1

0

3 years ago

The chocolates was good The bakery ok, need more variety The parking is easy First time trying - it's good read more

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Serena H.

84

5

0

2 years ago

Extremely upset. I had planned to come here for weeks to get myself a treat on my birthday since I'm diabetic and can't have sweets. We showed up during business hours mid day to find that the store was closed. I sat outside of the store on my birthday having just drove 2 hours just to find them closed when their posted hours and online hours said they were open. No closed sign or anything just door locked with all the lights turned off. It's hard enough to find somewhere that does anything sugar free. Fix your service. Fix your posted hours if you're not sticking to them. I'm not one to post reviews ever but this was not right. read more

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Justin K.

115

35

1

3 years ago

It's not cheap but at the same time you get what you pay for and as a diabetic it was great getting something sugar free that tasted that good again. read more

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JoAnn L.

27

25

2

4 years ago

Been getting my sugar free fix here for years. Always loved my crescent cookies usually buy six boxes! My niece who works near there now picks them up for me once a month. Noticed my last two orders the cookies are dark like over baked and not very tasty anymore cuz they are dried out from being over baked! Very disappointed maybe posting this review will have them take notice! Might be my last purchase there! read more

Bye Bye Sugar Bakery - Over baked very dry crescent cookies! - Desserts Near Me - Lake Forest, California

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Saurav S.

30

41

12

6 years ago

This place is an absolute hidden gem. We are in love with baked items sold here, still in our exploration phase. Love their lemon bars, creme brulee, eclairs and chocolate cake. Looking forward to put our grubby hands on the carrot cake, strawberry cheesecake and those sweet little assortments of candies thats absolutely delightful to look at. read more

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John W.

13

67

17

3 years ago

Delish! Tried 4 pastries, tiramisu and two types of cookies and everything was excellent! Not all at once of course. I will definitely go back. read more

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Linda E.

57

284

326

7 years ago

I am so happy with the products I purchased. First, I ordered a German Chocolate Cake for my uncle's 93rd birthday - and if you are a coconut lover, this cake is fantastic. It was moist and flavorful and we devoured the entire cake. I picked up some peanut butter cups, dark chocolate with almonds, some chocolate chip cookies, brownie and almond cookies. The almond cookies were delicious. I haven't eaten the brownie or chocolate chip cookie yet, will share with my aunt and uncle tomorrow. The service was wonderful - I had a ton of questions and the woman spent time to answer and give suggestions. I will definitely be back!!! read more

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Steven C.

977

824

14950

12 years ago

I have long been searching for a bakery that sells great tasting sweets with low sugar and the search may finally be over. What's better than low sugar.....how about NO sugar! Yes, that's right the Bye Bye Sugar Bakery is a NO sugar bakery that serves tasty sweets that are diabetic friendly. Although I myself am not diabetic, I have several members of my family that are and thus this place is great. About a year ago my father in law passed away from a battle with diabetes that caused numerous health issues beforehand and really acted as an eye opener for me and my wife. This place was a great find and the prices are also quite reasonable. The Bye Bye Sugar Bakery is located in the city of Lake Forest off El Toro in a large center between Muirlands and Rockfield. The girl that works here is very friendly and will answer any questions you may have on any of the goods in house. DO NOT let the name fool you and think that the goods will be tasteless as this is far from the case. On both trips I have had to this place I opted to get a variety of tasty treats to share amongst each other. We have ordered the Fruit Tart, Creme Puff, Napoleon, Eclair, Cannoli, Tiramisu and my wife even had the iced mocha. All of the goods have been great tasting and you would not realize that all sugar had been removed and replaced by Xylitol (a diabetic friendly sugar substitute also found in dentist approved gums). The prices for a typical sweet treat are between $3-4 and they also offer larger treats such as full size cakes and pies (can also be purchased by the slice). All pies must be ordered in advance but I definitely have my heart set on trying the Blueberry Cream Pie at some point. The treats are also not small and they give you very nicely sized pieces (especially the Tiramisu). If you are health conscious and want to enjoy the sweeter things in life without having to worry about the sugar intake this maty be a place for you. I have had zero luck finding anything else like it and for the price and health benefits this will be my place going forward when I am in the area. Check this place out! read more

Bye Bye Sugar Bakery - Tiramisu slice - Desserts Near Me - Lake Forest, California

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Andy P.

4

171

18

2 years ago

This place isn't open when they say. Came on a Saturday, they state they are open at 11AM, came at 11:30 and store was closed.

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Ran C.

Elite 26 All-Star

417

2117

21570

13 years ago

I'm one of those guys who believe that salt and sugar should be their own food groups which is why I love this bakery. Though someone once told me that it may be sugar free, it's not calorie free - I DON'T CARE. The term sugar free makes me believe that I'm doing something to prolong my health because I'm not over doing the whole sugar intake, which I don't do on a regular basis. The problem is, that once I get started, I don't stop until everything is gone. After all, I was raised not to waste food because there are starving people all over the world. Anyway ... I met up with friends this weekend and I was asked to bring dessert. I don't like the idea baked goods from the area grocery stores so driving down the 405 towards Wagon Wheel, I cut over multiple lanes of traffic because I remember this bakery from one of my visits to the "adult" beverage store in the same plaza. I leave with two boxes plus a bag of cookies of sugar "free" goodies that includes: cupcakes and Cannoli's and a few other things I don't remember the names to. I also picked up a bag of Almond Cookies to compare them to the ones I had on my recent trip to China. I enjoyed everything I picked up and could have eaten them as my meal that night. I won't even complain that they didn't have anything green for St. Patrick's Day. I loved everything I've ever had from this bakery and the prices, to me, are worth it. Even the items I don't remember the names to. read more

Bye Bye Sugar Bakery - - Sugar free - Desserts Near Me - Lake Forest, California

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Robert B.

300

521

155

11 years ago

Recent diagnosis of diabetes is tough, going into the holidays is equally rough. Having my 1st diabetic BDay felt the worst. GAME CHANGER I found this spot while searching dessert options and made the venture to South County. Christmas Eve and the selection was plenty, I scored a German Chocolate cake and it was DYNAMITE!! I really enjoyed it and so did the rest of the folks at my party. I tried the single chocolates and they were also very tasty. Nothing in the store has any sugar. Really heaven sent for me. This place is awesome, my only complaint is the drive to South County, there is clearly a need for a North County location. read more

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Callalilly T.

60

8

2

3 years ago

My Mom loves the sweets and candy chocolate yum Birthday Cake was really good! It's a regular for us read more

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K B.

1

219

0

4 years ago

A little all over the place with consistency at times but they make a good coconut cream cake.

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Jessica D.

0

6

0

4 years ago

So happy I found this bakery - the cakes are delicious! If you are looking for a sugar free option, definitely give Bye Bye Sugar Bakery a try! read more

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Susan D.

55

1

0

4 years ago

Extremely Expensive $$$ I drove to this specialty Sugar Free Bakery for a birthday cake for my son, A ONE LAYER BIRTHDAY CAKE WAS PRICED AT $48.00 !!! Open till 7pm but looked closed because stores outdoor sign name was not lit up! It was about 6:30pm. Owners not friendly or eager to provide answers to question A sample was refused when asked! read more

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Traci S.

0

4

1

4 years ago

I called and was able to have a cake made to order the next day! My friend requested a sugar free German chocolate cake. I had no clue where to get that other than to make it from scratch which I wasn't prepared to do. I then remembered this bakery and they were so wonderful! They were willing and able! My party was so skeptical about a sugar free cake but it was the hit of the night!!! No one could tell the difference, the cake was moist and didn't taste like fake sugar. I will most definitely be ordering more sugar free cakes from them in the future!! read more

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Rose S.

Elite 23

165

45

4 years ago

I decided to try this place randomly. I have seen it before but never had an urge to go in. I wanted something sweet but I figured maybe I should go the healthier route and do "sugar free". Let me tell you, I got the carrot cake and the chocolate brownie...they do not taste sugar free. Honestly it blew my mind, I was definitely expecting that aftertaste you get with sugar free foods. Now I don't have diabetes or any health conditions but I can imagine this place is a game changer for people who cannot eat sugar. The only downside is that it is a little pricey for dessert! But it is definitely worth it for a sugar free treat. read more

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Ariana L.

473

18

12

4 years ago

I always am challenged during birthdays and Mother's Day to find a good sugar free cake. My mom is sugar free and she absolutely loves this cake. We always get the vanilla cake with a strawberry filling. I eat sugar and I still think it's a really good cake. It doesn't have that strange after taste that some sugar free goods have. read more

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Lily H.

69

50

24

9 years ago

I have always had a major sweet tooth and love to bake, but recently I've been trying to curb my sugar intake after reading a lot of the damning research on its adverse health effects. (Side note: After 11 days of consuming no added sugar, I had a piece of chocolate cake and - in addition to feeling hyper, jittery, and anxious immediately after eating it - I experienced a hangover-esque combination of nauseau, irritability, fatigue, and headaches. This stuff is no joke!) Honestly, the reason I visited the bakery in the first place was 90% doubt/intrigue - I didn't believe baked goods made with xylitol could taste realistic - and 10% chocolate cravings. I decided on the brownie, which was $4.60, and can happily say that my curiosity paid off! The brownie was moist, chocolatey, and also a decently sized square. As someone who's made countless batches of homemade brownies, I can confidently say that if I fed that brownie to an unsuspecting victim, they wouldn't know anything was different. The only minor difference I could observe was that the brownie was a little less dense than a fudgy-style brownie made with sugar (it was more the texture of a rich, tightly-crumbed cake). I will definitely be returning here to try the rest of their selection! read more

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Amy K.

0

15

2

3 years ago

We love this store. My husband is diabetic, so he can't eat normal sweets, but the sugar-free sweets here hardly raise his blood sugar level. We especially like the carrot cake. read more

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Roxanne F.

Elite 21

31

500

524

5 years ago

This little bakery is tucked away in the Smart and Final shopping center. The shop is a bit underwhelming and isn't cutely decorated like many other bakeries. Also, the selection isn't as wide ranging since it is a small specialty shop. That being said, don't judge a book by its cover. This bakery offers all sugar free baked goods and I think that is a rare find. I have only tried the cookies and those were good. I really like the concept of this bakery. read more

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Lily S.

2

54

23

7 years ago

Love this small bakery. They are specialty for people who can't have sugar in daily base, but wants some deserts . I ordered 2 time sugar free cake for friend's birthday . They love it. Strawberry filling cake is my favor one. I will back there for some different item beside cake, and will post my comments. Recommend people who wants sweet but can't have sugar to try . Is sugar free . read more

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More info about Bye Bye Sugar Bakery

23635 El Toro Rd
Ste D
Lake Forest, CA 92630
Directions
(949) 707-5582
Call Now
Visit Website
https://byebyesugarbakery.com

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Hours

What time does Bye Bye Sugar Bakery open?

Bye Bye Sugar Bakery opens at 11:00 AM on Monday, Tuesday, Wednesday, Friday and Saturday.

What time does Bye Bye Sugar Bakery close?

Bye Bye Sugar Bakery closes at 7:00 PM on Monday, Tuesday, Wednesday, Friday and Saturday.Bye Bye Sugar Bakery is closed on Thursday and Sunday.

Mon-Wed, Fri-Sat 11:00 AM - 7:00 PMThu, Sun Closed

Payment methods

Does Bye Bye Sugar Bakery take credit cards?

Yes, Bye Bye Sugar Bakery takes credit cards.

Outdoor Amenities

Does Bye Bye Sugar Bakery have bike parking?

Yes, Bye Bye Sugar Bakery has bike parking.

Does Bye Bye Sugar Bakery have parking?

Yes, Bye Bye Sugar Bakery has parking options. Private Lot Parking

From the Business

Specialties

We specialize in sugar-free baked goods such as birthday cakes, tiramisu, fruit tart, eclair and Napoleon.

History

Established in 2008.

September 2008 - "It's Sugar-Free!" That's the motto of the Bye Bye Sugar Bakery, a unique new business that has opened in Lake Forest, California. Owned and operated by local residents Han Lam and Doanh Tran, the Bye Bye Sugar Bakery offers delicious cakes, pies, pastries, cookies, candies, chocolates, smoothies, and frozen yogurt . . . all made without sugar. The owners of Bye Bye Sugar see their bakery not only as a business, but also as a mission for good health. Co-owner Han Lam stated, "Several members of my family have diabetes and they always wanted good tasting, sugar-free treats, which we couldn't find very often. When I learned about baking without sugar, I decided to open a bakery." Bye Bye Sugar Bakery sells pies and cakes whole and by the slice, as well as individual cupcakes, pinwheels, scones, brownies, éclairs, and other bakery favorites. Bye Bye Sugar Bakery also takes custom orders for decorated birthday cakes.

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1.6 mi

Bread itself taste good but cashier or owner stays in store has bad attitude…read more Again, bread was one of the best in town

Picked up a pistachio croissant and took it to go and it was absolutely delicious. The outer layer…read morehad a very nice crisp to it, the pistachios complement very well, and overall this was absolutely satisfying to eat. It had the perfect level of crunch and flakiness to it while maintaining a consistent pistachio filling. Best part is that the pistachio wasn't overwhelming and did not overtake the whole croissant. The workers were nice and friendly and the experience overall was great! Will be coming back when I'm in the area.

Order counter

Pastry.

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Pumpkin Spiced Latte in Paris :p | IG @moniquedao

Chewie & Mellow

Was recommended to this cute place by a friend! Right outside of John Wayne, there's this tucked…read moreaway plaza with a bunch of food places, and Chewie and Mallow was right inside. The cafe itself has you order at the front, and there is a small, but cutely decorated seating area that leads down a hallway. (No bathrooms by the way, so you will have to go elsewhere if looking for that). I saw that they had a promo for a free milk pudding, and I tried to register for an account, and my friends and I ordered enough to make the cutoff, but then the guy at the register said that the account had to be another day old before I could use that promo sadly. We ordered the strawberry milk mochi, the mango tango, and the mango pomelo sago milk. All of these were delicious, and I really liked the smoothness of the mochi in my strawberry drink compared to 3cat's mochi. Drinks came out decently fast, and overall good service. Would come again next time I drop by the airport!

My favorite place for hongkong style milk pudding…read more Locates in a big plaza with plenty of parking. Both of the Mango & Mango Pomelo Sago (杨枝甘露) Milk Pudding is very tasty, it balances between the sweetness, creaminess of the pudding and the tartness of the topping. Will return to try their bowl.

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Pampas Helados Argentinos

4.8(179 reviews)

3.3 mi

Had a rough week and something sweet seemed to be the answer.. never tried this sort of ice cream…read morebefore and the flavors sounded amazing so we gave it a try... Highly recommend trying this place! Service is fantastic.. the shop is spotless and clean.. light and bright. Don't miss ordering churros to share with your desert. The little cup with 2 flavors is plenty but if you have a hearty appetite you can go bigger. Less sugar and more flavorful than any other places we have tried.

Whenever I go out to eat with my friends, I like to get dessert after. We came here after lunch and…read moreeach got the pistachio milkshake. The cup was lined with chocolate, had real pistachio bits and was topped with whipped cream. Very sweet for my liking even with asking for less chocolate syrup and a bit pricey as well. For the price, it was just ok... wasn't anything I was wow-ed by. There's minimal indoor seating and some outdoor seating.

Rolled waffle treats.

Mascarpone and berries

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Flan with Caramel. Creamy flan flavor with hints of caramel mixed in. Highly recommend.

Milk & Cookies

4.5(274 reviews)

4.9 mi

Locally owned & operated

Family-owned & operated

LOVE this place! So…read moremany unique flavors and the last night's dozen deal is unbeatable. The hours are great so I can get treats at a reasonable hour (slightly later than I would hope for my diet). I haven't gone in person yet and usually order online through DoorDash so I won't comment on service or atmosphere. But the cookies are pretty huge and I get more than my values worth with the last nights dozen order. Would def get this again for friends + family... or for an indulgent tv binge

On our way down to Carlsbad, we made a pitstop in this neighborhood. This led us to this cookie…read moreshop and what a treat this place was. We ordered a handful of cookies, but my favorite had to be the white chocolate macadamia. In my opinion, you can honestly never go wrong. They also have different flavored milk too, which is a bonus to enjoy with your cookies. A lot of families were here with their littles ones as well.

The first layer is all chocolate chips. The bottom layer are the other flavors that I bought.

Brown Butter Toffee ice cream. Single scoop is pretty large!

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Coffee & Cookies ice cream. Kids scoop is actually pretty filling.

Cream Pan

4.5(7k reviews)

10.8 mi

•$

Gotta get here early to get the full menu options. The strawberry croissant pastry is a given but…read morethe azuki cream is another home run! Their egg sandwiches are great as well with friendly and fast service! They also have regular bread options as well!

THIS ONE STAR REVIEW IS ONLY FOR THE WAY THE LINE IS SET UP HERE. I love everything else about…read moreCream Pan, but honestly, the line to select your pastry and the checkout is so UN-USER-FRIENDLY. The self service, pre-made lunch bentos, sandos and sushi area is fine, but once you need assistance from a worker, it starts getting ridic. How so? You speak to whomever is attempting to assist you OVER and UNDER a twenty-four year old counter area that holds the pastries and/or through a tiny hole in the cabinets. You can hardly make eye contact with the person, because all the pastry is in between where you are standing and where they are standing. Some people are tall, some short, but regardless, there is NO WAY to have a conversation with them. They are trying to see what exactly you are possibly pointing to in the case, but as noted, you're talking thru a case of pastry. This is also true at the Fountain Valley location, where they only have a very small counter to check out with many people standing in line trying to have someone collect their order from the back. Maybe also ask WHY there is never any KINAKO donuts? I was there at 11 am and I got THE LAST ONE! If these are so popular, why don't you make enough to sell throughout the day? Every other time I've been here, you were already SOLD OUT! SMH HAS ANYONE HERE SEEN THE SELF SERVICE process at 85 degrees? All their pastry is individually wrapped and you calmly walk through the SELF SERVICE pastry area with a tray and tongs to help yourself. If you'd like to pass the person in front of you, it's easy and doable because there is plenty of room and it doesn't make anyone feel like you are taking "cuts". Once you get to the end, the cashier totals up your tray and puts it in a bag or box for you. Done & Done. Let me reiterate that your pastry and food are all above par and I know you've been in business since 2002 and let me commend you for 24 years of service, but it's time to CHANGE IT UP to a more user friendly process. It's not appealing to anyone in this busy day and age that there is a line out the door, ONLY BECAUSE THE PROCESS INSIDE NEEDS HELP! It's also more sanitary that the pastry and breads are wrapped ahead of time as I saw a fly inside the case today. Ugh.