Jose is the guy to ask for at Byers Subaru if you want no pressure but plenty of info and assistance. I'm a demanding, detail oriented guy, but Jose was up for the task. I learned a number of things from him about the car makers as well as the models I test drove. I called Jose 45 minutes before arriving at his location to say there were 2 specific cars I wanted to test and I explained I was not close to making a purchase decision yet, that I just needed to see what these models (CX-50 and Forester) felt like to drive. I had also mentioned that I was interested to learn the H-point height of each car. When I got there, he had already researched the topic for me - and looked up more info for me while I was out testing. Regardless of knowing the prospect of a sale was minimal, Jose was professional and helpful throughout my time there. read more

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything was fine. The explanation I received was that "there was too much air" when the technician checked the air filter during the morning service. Concerned about what had happened, I asked for a written report documenting the issue and the corrective action taken. My request was refused. Instead, I was told, "You are lucky I still have a technician here." That response was disappointing and unprofessional. Later, another service advisor--who happened to be the same advisor who handled my vehicle that morning--provided a completely different explanation. This time, I was told that the technician had not properly reinstalled the oil dipstick and had failed to tighten the oil cap. I find it hard to believe that such basic mistakes could occur during routine maintenance at a dealership service department. What concerns me even more is receiving conflicting explanations and being denied documentation about the incident. This experience has significantly reduced my confidence in the quality of the service provided. read more

Having just bought a new house, we decided to go car shopping. Since my wife wanted a Subaru, we found a couple at Byers in Dublin to look at. The one she chose was out of our price range, but the helpful people on the new side found us one on the used lot that we COULD afford. So we were sent to a wonderful salesman named Austin. He picked out two cars for us, and we looked at the one a year older, a 22, but with 14K miles on it. A test drive and 2 hours later, we came home with a new Subaru Crosstrek, with a $290 payment. Can't say enough about Byers Subaru Dublin!!! read more

So, on the heals of my Honda Marysville review, this was the other dealer I referred to. We dealt with a fine young man, A. Pena, we laid out the parameters, told him which car we were interested in and within seconds, he said he could make things work. We drove it, we loved it, and now he owns a new-to-him car. All in all, I wish we would have gone there first. Very easy folks to work with, straight answers and there was absolutely NO pressure. Thank you Mr. Pena! read more

very friendly, informative and not pushy. Although I did not ultimately choose to purchase a vehicle there they were a close second. If my total decision would have been based on the reception and service I received they would have been first. read more

I have reached that time of year, were the sun going down hits my windshield just right to show all the micro aberrations across the window that they promised to fix, yet never did. Including the crack in the console shield, but they said they would order the part to replace, and never did. Plain and simple, I love Subaru, I do not like Byers incredibly incompetent treatment. When their checks have worked on my car, their texts have been great. But clearly they love at a management level to promise you that they will fix things, and not follow through. read more

I've bought three cars here, and often have them serviced here as well. I've never had a complaint about them; they respond to my requests quickly, efficiently and courteously. Subarus aren't the cheapest car brand out there, but the quality, reliability and safety features are top-notch and worth paying for. Byers has treated me well over the years, and I intend to return there for my next car. read more

The service team is outstanding. Friendly, courteous and respectful. Frequent update communications.

Was a long time customer of byers subaru on 2455 Billingsley rd.Dublin ohio for years. Had 3 subaru including family members subaru. Last 3 yrs i had nothing but the worst experiences. From not performing the service that fully paid. To never returning my endless phone calls to mgrs greg coby and chad snead. My friends to me to fill a complaint with BBB and Ohio AG. I am extremely disappinted in Byers subaru in Dublin ohio.i will never use that place to buy another car or service any car.. And tell others avoid byers subaru. There are other much more honest car dealers in columbus.ohio. read more

Had car towed to Byers on Friday. I was scheduled to work 12 hour night shift that coming Monday. Byers paid Lyft for me early Monday afternoon and my car was finished. It was a recall issue. I was able to get a few hours sleep and successfully worked my shift. Brandon was wonderfully considerate and made sure my needs were met on a timely basis. read more

The Subaru team was great I stopped during a road trip without an appointment due to an unusual buzzing coming from the tailgate. We also could not open the tailgate. The team crawled in among our luggage to investigate the issue. We were back on the road within 2 hours without the aggravating noise. read more

Awesome work! They are quick and very knowledgeable. The work that was done on my vehicle couldn't have been done better elsewhere

So I did this thing yesterday. I got a brand new 2022 Subaru Forester Wilderness. I am so happy with my experience I need to share. So I started this process about a week ago. I was on their website, saw a vehicle I liked and asked to be contacted. I received a text from Zach. We texted for a couple of days. He emailed me a written estimate for the cost of the vehicle with my trade in that happened to be a leased Subaru. The estimate for a new lease included all of the taxes and fees along with payments based on my down payment. The payments were a little less than what I was paying on my old car. It seemed too good to me true. The Forester wasn't on the lot yet, but was in route. I went in to the dealership and talked to Zach. I test drove a Forester Limited to make sure I liked driving a Forester. My previous car was an Outback. I loved it, but if you can get a brand new car for less, why wouldn't you? I liked how the Forster Limited drove and I really liked the more rugged off-road look along with the panoramic moonroof. I decided to give them a $1000 (100% refundable) holding fee to ensure it would not be sold to anyone else once it came in. I waited for about a week for the Forester to be delivered to the dealership. I was so nervous. I really wanted it, but I've been to too many dealerships where they give you one price and somehow they end up squeezing in some extra taxes and/or fees by the time you go to sign. This wasn't like that at all. Zach contacted me to tell me the vehicle had arrived. I made an appointment with him and went in. We went over the final numbers. The price was actually a couple dollars less than the estimate he originally gave me. I was in shock. I took the car for a test drive. I loved it, but I knew I still needed to go into the finance office. I was sure the price would somehow be higher when I got in there. So I walked in and sat down and waited for the punchline. The finance guy was really nice. He went over everything and answered all of my questions. He did talk to me about adding optional protection and service packages. He explained them, but didn't push them on me. Since I had signed up to pay ahead for the service on the last lease I decided to do it again. Because I had signed up for it on my last lease they gave me an extra $500 off. That was a nice surprise and it paid for the majority of the service agreement I decided to purchase. I signed a million documents and I was handed the keys. This had to be the most low key car buying experience I've ever had. No one was pushy. Everyone explained everything and answered all of my questions. The most important thing there were no hidden charges. The estimate included everything. I highly recommend going to Byers Dublin Subaru and, I'm sure all the sales people are great, but Zach was amazing. So if you go, please ask for him. **Also, in case you don't know, right now used cars are worth a lot more. This is why my trade in value was a lot higher than I thought it would be. A lot of dealerships don't have cars on their lots now due to a chip that is needed and they are having a hard time getting. Byers Dublin Subaru is getting in inventory, but they are being reserved before they even hit the lot. This is true for most dealerships brands now. I have seen at least one dealership charging an extra $3000 fee they call a Market Adjustment fee. My fear is that this chip shortage will cause other dealerships to charge this fee too. So, if you're thinking about getting a new car, don't wait. If you want a Subaru, go to Byers in Dublin and ask for Zach. read more

I'm trying to do all the obligatory errands before we move: oil change, dental and eye appointments, packing, etc. Today's errand was the dreaded oil change. I loathe having to deal with car maintenance. The waiting, the less than stellar coffee, the waiting. Normally my husband takes care of bringing my car in, but due to the massive amount of packing that has to be done, he opted to stay home and help with that. This is the first time I've owned a Subaru. I originally purchased my car at Hatfield Subaru and I've been happy with their customer service. Since Hatfield Subaru is so far away, I opted to go to Byers. When I called Byers Subaru in Dublin they said that due to just needing an oil change this service would fall under their "express" service and no appointment was necessary. Express service opens at 8 am on a Saturday, so I arrived at 8:10 am at Byers. When I pulled up the guy at service said since there were a few people that got here right when they opened, it would be about an hour/hour and fifteen minutes for service. My first inclination was, that doesn't seem like "express" service. I figured I could take the wait time to get caught up on emails and phone calls. More and more people that arrived after me were called. It's like the time you arrive at the doctor's office and you're the only one left in the waiting room because they've called everyone else. Ugh. I went up to the desk to ask one of the service workers when my car may be done (this was an hour and fifteen minutes after I brought the car in). He said, I don't know you can ask an express person out there. I'm not saying I want the red carpet rolled out for me, but there was no one else waiting and he could have offered to check. I will say that in an hour and twenty minutes later my car was done, so their ETA on the service of my car was pretty spot on. I was a bit impatient, so that's on me. The service was way more expensive (before coupon $119), then I anticipated. I'm not sure if the price was that high due to it being a Subaru or because they were using synthetic oil or both. I was disappointed to see no complimentary car wash was included in the price of the oil change. Boohoo. Pros: -Clean waiting area -Comfortable couches and seats Cons: -Price of oil change -Customer Service was lacking a bit -Wait time for "express" service -No complimentary car wash -My impatience Tips: Get here early if you want an "express" oil change. read more

Byers Subaru Dublin - Waiting on an oil change.... - Car Dealers Near Me - Columbus, Ohio

great experience, everyone was very helpful and helped me walk out of there with the car I wanted

Best car buying experience I've ever had. Alec, our salesperson personally drove to WV to pick up my car the next day. No pressure and everyone we worked with was friendly, helpful and acted like they truly cared. They even have a guy, (Matt the button guy,) who went over the technology in the car a couple weeks after we bought it. Great experience! read more

Very responsive and easy to work with. The whole process was super easy to navigate. read more

This experience left me not wanting to buy a Subaru again and absolutely not visiting Byers in particular. While the vehicle was nice overall, the customer experience was quite awful. I specifically drove ~3 hours to get a used Outback from Byers because the mileage was so low. In their listing and the CarFax, it stated that the vehicle had 3,685 miles. After hitting the road, I realized that the car had *DOUBLE* the miles on it, the odometer read 7,900+ miles. I acknowledge I should have checked the odo and should have paid closer attention to the paperwork, but the paperwork took hours to work through and by the end I could no longer keep an eagle eye on the fine print, I just needed to get out of there. I emailed to ask for some sort of refund for the 4,300 extra miles on my car. There was no follow up. I then called the manager and he just shrugged and said "there's nothing I can do". I don't know what else to say except this was an awful experience and I do not recommend Byers or Subarus. read more

Came in with my boyfriend today since he was looking for a used pre-owned car. He knew what type of car he wanted (Subaru Forester) but took his time to test drive multiple types to make sure it was a good fit. We had great experiences with our sales rep, he was very truthful and honest and didn't rush us at all even though they were busy. When it came down to the point where my boyfriend wanted to settle on a car and price, the sales rep negotiated well with him and tried to lower the price to what he thought was best. They even held the car for a day since the bank was not open on Sunday's. Overall my boyfriend and I were very happy with the experience and the price. read more

Byers Subaru Dublin - Car Dealers Near Me - Columbus, Ohio

When I had the car towed to buyer Subaru Dublin on 10/9/20 Gary and a tech come out and looked at the car and Gary pulled the dip stick and seen it was full of oil and then told the tech to start the car and I have him on a recorded line admitting to me multiple times that he knows he looked at the oil and that it was full and I also have a video of him and he admits to knowing about the video. then I also have him then trying to say he does not remember that he looked at the oil and try's to say he just glanced at it and so on. The car then sat from 10/9/20 to 10/15/20 to tell me that it was low on oil and was missing the drain plug gasket. I don't know how the oil becomes missing from when it was full when it was dropped off to being so low days and days later. Gary from buyer Subaru Dublin then tells me he don't know and I said well why was there no indication on the dash the oil was low and Gary could not tell me why the low oil indication light did not come on if it was low on oil. He said he will have to talk to his tech and get back to me. So then Gary from Byers Subaru Dublin called me on 10/19/20 to tell me I need to call Subaru of America. So I called them and did not hear anything back till 10/27/20 from Subaru of America asking if they can call me on 10/28/20 I replied yes and then on 10/28/20 I did not receive a phone call. So I called and left a voicemail to Subaru of America about an update because I did not receive a call. Subaru of America than email me later that evening saying sorry for the delay and that they were trying to finalize the review. I email back saying thank you. I then received an email from Subaru of America on 10/30/20 that I needed to contact the dealership for authorization to tear down the motor. I emailed Gary from Byers Subaru Dublin and Subaru of America on 10/30/20 The approval to do what they had to do to determine the problem with the vehicle. I then did not get any updates till 11/12/20 from Gary a buyer Subaru Dublin contacted me asking for the invoice from the oil company and I sent that to gary on 11/12/20. I then received an email on 11/16/20 from Gary at Byers Subaru Dublin that a DPSM rep from Subaru came out and after there diagnostic, the The knock was coming from internal engine failure due to being low on oil. And that I need to reach out to the company that did the oil change. My dad then called them on 11/16/20 to see what is going on and what was the internal failure in the Engine. They did not know because they never tore the block apart to look but they had The permission to do what they had to do on 10/30/20. And he also asked where the oil was and was there any shavings from the block or parts in the oil. Gary from Byers Subaru said that he did not know they don't have the oil any longer from the car. So my dad Asked why was it never tested or looked at. Gary from Byers Subaru Dublin did not know and said he will have to talk to his tech when he is back from vacation. And still 11/23/20 have not got a update on the car from Byers Subaru Dublin. I called Subaru of America on 11/16/20 and explain to them what was going on and they said they will get back to me. They emailed me on 11/18/20 saying that I needed to reach out to buyer Subaru Dublin directly to give them the go ahead to tear apart the motor. But I have all ready did that on 10/30/20 and nothing was done and still know updates. It is now 12/2/20 and I get a call from Pat at Byers Subaru Dublin telling me I need to have there car back to them by Friday that they have let me use because my car is under warranty but then today pat said that my car is not covered under warranty. But how can they not even do there job and tear the motor apart to see what was actually wrong and to see if it is covered under the warranty or not. But like Gary told my dad on the phone if they tear the motor apart and find out that something on their end is wrong they will have to pay for it. Well isn't that what the warranty is for? Worst establishment I've ever been to and dealt with. UPDATE- Took my car out of there shop. read more

Byers Subaru Dublin - Gary checking the oil and having the tech start the car to here the Motor. - Car Dealers Near Me - Columbus, Ohio

I was met by Renae, best salesperson ever, when I went to Byers Subaru in Dublin. I looked at new and used cars, learned of trade in values, and after 3 weeks (3 visits), I wrote a check to put a hold on a new incoming Forester. It arrived a couple weeks later. It was reserved for me, but I had right of refusal also. I loved the car, appreciated Renae answering all questions and guiding me through the purchase process. A week after I had my car, I stopped in for 10 minutes to review a few details on the driving panel. An overall review of all the features is offered, which I will take advantage of in a couple weeks. Thank you Renae and Dublin Subaru! read more

We've bought two Foresters from Byers Dublin over the years, which was a pretty painless experience. The problem we have is their service department. Almost every time we take it in, something is left unassembled, e.g., after our last visit, bolts to the center console were found on the back floor. It was not attached.... meaning having to take time off, once again, to bring it in to have it fixed correctly. The other BIG issue we have is that, twice, items have been stolen from our car. We were offered free oil changes, but that hardly instils confidence. I shouldn't have to empty my car out every time I take it in for service. After our last encounter, we're done. read more

Bought a 2013 Honda CR-V - GREAT EXPERIENCE!! Wonderful salesman (MONTE CURRY ROCKS) I went online and applied for financing before going in, picked out car I wanted online, took less that 1.5 start to finish! WILL DEFINITELY be back to purchase in the future!!! read more

I am ready to trade in my Outback and I can't get anyone to call me back to spite multiple marketing mailers and emails. I'm calling Germain. They sold my a Honda once and were extremely responsive and helpful. read more

I came looking for a new vehicle and found just what I was looking for Atef was extremely helpful!

I ordered my 2nd Subaru back in September of 2022. Heard nothing from the dealership about the order, after paying $1,000 down on the "hold." I called Byers Dublin Subaru Nov. 2022 and was given a vague update. I called Byers Dublin Sales again on Dec. 30, 2022 and my call was routed to "sales," yet I could not leave a voice mail as "the voice mail was full." Certainly seems they don't care about selling cars there. Getting tired of waiting, I contacted Germain Subaru at the Auto Mall and was treated with respect and received very clear communication, since they have one on order I want to purchase. Interest rates are sky high, so I'm willing to pay that interest rate to trade in my current Forester, with a credit score of 870. I'd like to think of myself as a reasonable person who merely expects a phone call here and there with the status of my order. If you're looking for a dealership who cares about customer loyalty, I suggest you consider Germain Subaru at the Auto Mall. read more

Bought my car here a few years ago. Just decided to take it for an oil change because I had a coupon. They were great. They did a multi point inspection and a battery test because of issues my car was having. They fixed what I needed in one day. The gentleman who is in charge of the service center is fantastic. Highly recommend. read more

My only mistake was not going to Byers Dublin Subaru first! After a one star experience at another dealership that shall remain nameless (ok, it rhymes with Shmoush Monda), I decided to swing by Byers just so my afternoon wasn't a total bust. Immediately, I realized that this is how car buying should feel. I was looking for a pre-owned Subaru and love that fair prices and stats were actually listed on every vehicle in the lot. I worked with Andrew and he was great! I was treated with respect, kindness and it was a zero pressure environment. Andrew was very knowledgeable about the vehicles and did I mention - zero pressure. I ended up finding the perfect Impreza Sport Premium Wagon (with only 9K miles!!) and ran home to grab the hubby. All the guys in the office were friendly and helpful as well. I'm recommending Byers to all my friends. Thanks Andrew & Byers - I love my Subaru! read more

Byers Subaru Dublin - Car Dealers Near Me - Columbus, Ohio

Monte did an amazing job through out the complete process of getting me in my new Crosstrek! I appreciate Monte and Byers Dublin Subaru for amazing service! Thank you so much for an amazing car buying experience! read more

Terrible service department. No one answers phone and when you get recording no one ever calls back. I have been trying to get service for three days and will go elsewhere, This dealership has gone downhill lately and I would suggest you buy elsewhere. After purchasing two new cars there I am very disappointed in their after sales experienced. read more

4/2020 took my Subaru dealership into their shop to be repaired. They did a terrible job missed a big issue with my car. Thanks for nothing My wife and I waited two hours at a desk for a younger gentleman just to be able to test drive a Subaru and come to find out the one we were looking at wasn't even there. Thanks for wasting my time read more

I set an appointment with John Seymour in advance. The exact car I was interested in was waiting for me at the sales entrance, engine running and warmed up for my solo test drive. While on my test drive, my trade was appraised. After a brief discussion regarding other models I decided on the Outback Ltd XT that I had selected from the website. I received an excellent offer on my trade, we worked on all the paperwork, the car was detailed, I signed all the necessary papers and was on my way home in less than 3 1/2 hours. Excellent service, reasonable priicing, friendly and competent staff. read more

My mom bought her new Subaru Forester 2016 via Atef. He was so helpful, answered any questions we had and so hospitable. Barely a year in, back in April 2017 a cadillac sedan ran a light and crashed into my mom's car (I was driving, only me inside). The crash had turned the car literally upside down, that's how bad it was, but luckily I survived with only minor injuries. So, back we went to Atef, and purchased the new 2017 Subaru Forester!:) We'd greatly recommend going to Atef, for any questions. He is very well informed and can go into great detail. We can't imagine going any where else again after his great service! read more

We have now purchased 2 Subaru's from Byers Subaru in the past 6 months. My wife bought an Outback in March and I was so impressed with the vehicle that I just purchased the new Ascent last weekend. We dealt with Tony Ramirez during our purchase process and we were also assisted by Kevin Hickle while Tony was on vacation. Both Tony & Kevin were awesome to deal with, I can't say enough about them! The process was easy, no pressure and very easy. I actually can't believe how smoothly the whole process went. If you want a no-pressure car buying experience you should look at Byers Subaru Dublin. read more

Bought a 2018 Outback from Atef Behery over the weekend and had the best car buying experience I'd ever had. Period. First, they have a very intuitive website that allowed me to complete a lot of the paperwork before I arrived, which saved a lot of time/energy. If you're shopping for a car here, I strongly recommend using the 'get e-price' option as the price they offered up-front was lower that TrueCar/Costco suggested, which saved me the anxiety of having to haggle. The trade in process was easier than I remembered, and the valuation was more than fair, and above what I expected, so I was really left with nothing to haggle over. Above all else though, the service and attention we got from Atef was really incredible. He's a genuinely nice man who took a lot of time to explain the car, made us print outs with quick references to save going through the massive owners manual, and made sure we understood how to use/understand all of the cars features before we left. Zachary Nugen in Finance, and Keith Cordova the sales manager were also a pleasure to work with, and showed a lot of genuine concern for the quality of our experience, and spent considerable time making sure we were clear on the details of our deal. It's unfortunate that car buying is something to dread, but I found it really used to be an awful experience. Kudos to the team at Byers for doing all they've done to make it easy, and put the focus on helping you enjoy the car you've bought, instead of just trying to sell it to you. read more

Yesterday I had my first car buying experience to get the 2018 Subaru Forester, and I had a GREAT experience at Byers in Dublin! John Gregory was as nice, and low pressure as I could have asked for. I was super nervous going into it and he made me feel really comfortable - even though I was absolutely over-the-moon excited and anxious to buy my first car! :) I felt like I was in good hands the entire time. I would absolutely recommend Byers Dublin Subaru as well as John to any of my friends, coworkers, or family. My experience was perfect and I feel and felt great leaving in my new car! Thank you! read more

I have to state upfront that I am rather biased in a negative way when it comes to the Byers Service department. I've had 3 dealings with them since purchasing my 2019 Ascent about a year ago and all of them left something to be desired. That being said, my expectations have been very low and so far they have done nothing to alter them. Rather than revisting my first 2 experiences which I have already reviewed here, I'll concentrate on my last visit. Before I get into the visit, I've noticed that every time I've attempted to call the Service Department, the operator (who is friendly) connects me and it always goes to a voice mail asking me to leave a message. Apparantly no one ever answers the phone in the Service Department as I am not the only person to complain about this. I've never yet gotten to talk to a human being when I've called in. The callback timing has ranged from several hours to 2 or 3 days before I've received a call back! I digress though....I recently took my car in for a routine oil change and tire rotation. I explained that my TPMS sensor has notified me on 4 separate recent occasions of low tire pressure in the driver's side front time. Each time I checked and added air. I therefore requested that they check this tire for a slow leak or a TPMS sensor malfunction and was assured that they would do so. When my car was ready, I asked and was told that the tire was checked and everything was fine. That "sometimes these things just happen." When I questioned that, the service tech (with a slight bit of attitude) offered to check it himself if I wasn't satisfied. I took him up on it and asked him to check again. He came back about 30 minutes later and somewhat chagrined told me that he did indeed find a small leak. To his credit, he sincerely apologized to me. I couldn't help but wonder if the Service Department had even originally checked the tire for leaks as I requested or simply checked the air pressure and topped it off. I say this because based on my previous experiences with Byers Service, I tend to think it was the latter. After reading some of the other reviews on here, it appears that I am not the only one who's been given an assurance by the Service Department of work being done or checked when it hasn't actually happened. A week after this happened, I received an email notification of 2 recalls on my Ascent (both of which had been issued several weeks previously) and was directed to contact a dealership to have them addressed. I couldn't help but wonder why the Byers Service Department doesn't automatically check for any open recalls whenever a car is brought in for service. (I got the notification first on the My Subaru app based on the VIN number and then received a copy in the mail.) You would think that such recall notices would also pop up when the dealership inputs the VIN number. Since Byers doesn't do this, I now have to take the time to make another trip back there next week to have these recalls corrected. (It only took 6 1/2 hours this time for them to call me back after my initial message to schedule the appointment with them.) I have to say that my expectations are low and I will take what they tell me with a BIG grain of salt..... read more

Recently had brought in my car to get regular maintenance done, which includes Oil, tire rotation, air filter, brake fluid exchange, front and rear differential fluids, coolant drain and fill, battery testing and throttle body service. And of course the customary inspections. I was advised that I needed immediate brake service for additional $550 as my pads were at 1 mm and damaged and rust on the rotors. I declined that additional service as I had no indication of any brake issues at all, no squealing, no pulling etc. Also brakes are very easy to do yourself and even with premium part about $200. As stated I declined. Here I think things went wrong... When I got home I took the tires off and checked the brakes. That 1 mil looked very much like 3 to 4 mil. Imagine my surprise! OK, not worn so where is the damage? So I took the pads out of the caliper and yes on the inside pad there was some grooving on the edges due to the rust. But there was also damage to pad surface where they were carelessly pried out of the caliper with a screw driver. The sides were chipped off. It feels like they knew I needed a break job before they were checking. Yeah, the car is up, wheels are off and you are supposed to do a break fluid flush. Why not get another $550 from the customer for 5 minutes more work. So I looked at the tire I had taken off and there was small screw in the thread. Looked like a sheet metal or paneling screw. It was not very big and had not buried itself very deep. Maybe I got lucky... So far the tire still seems intact. Either the screw was in the tire when I got there. Then the tire inspection should have found that. Or there was stuff laying on the shop floor and the car drove through it. But of course we know that I picked up the automotive paneling screw on the way home or sitting in my driveway. But my biggest surprise was the totally empty coolant overflow canister! Not just a little low, a spoonful at to bottom, may be. Another odd thing, when you drain brake fluid there should be a least a little fluid residue around the bleeder screw. Could have been cleaned very well after the draining, but what are the chances. So to sum it up. Misstated the condition of my brakes, the coolant drain not done properly or all, brake fluid flush maybe - maybe not, no windshield wiper fluid added. And I have a damaged tire. I think the tech got mad for not getting an easy extra brake job and just slammed my car back together without care. Now I am left wondering about the other services that were on the list? Can I trust these guys? Overall shameful performance of service at a dealership. read more

The response received from the dealership was generic. There was no follow up, I provided the email information the responding individual requested and nothing happened except the oil was changed free of charge. I took our Forrester to my mechanic who did not find an engine knock or a lifter tick at RPMs exceeding 5000 RPM. The car was then dyno tuned. During that process it was discovered that our engine had been "detuned". After reviewing our service records the techs pinpointed when the engine was detuned, our Forrester was recalled for an emissions issue. The detuning was the cause of the multiple engine failures resulting in an alleged "Specialist directly from Subaru" to fix it the third time. The damaged wheel bearing was quoted at $900 with parts and labor. The amount for the part covered by the extended warranty Hatfield Subaru sold us was $90 and they didn't cover the labor. We would have to pay the $250 deductible to he warranty company plus the other $810 bucks to Hatfield Subaru. The engine issue turned out to be nothing but an attempt to collect at least $900. The mechanic diagnosing the problem is also the same person who gets to do the diagnostic engine teardown. This is where it gets tricky. A mechanic "years down" an engine and realizes he or she is wrong. Tear down not covered by warranty company vehicle owner eats the cost. I knew this would be what was going to happen when the service advisor took the time to explain it to me in great detail. The warranty company also verified the claim was rescinded because the mechanic was "mistaken". I had already demanded return of the vehicle with being repaired to me fo I could take it elsewhere to be diagnosed and repaired. Hatfield Subaru intentionally tried to commit fraud and charge us for services they were not providing. By the way the Extended Warranty we were sold was supposed to be for the life of the loan, it was only for 36 months. We were supposed to have a $50 deductible, it was $250 and this company wants oil change records for every claim and they have to come from the dealership opening a claim! Finally, the actual cause of the noise the mechanic heard while driving my Subaru over 5000 RPMS was the it was out of alignment all four tires and one axle brake or something. We ended up trading the Forrester in not because we don't like the vehicle but because we don't trust what work has been performed not only by Hatfield but Byers Subaru service center as well. We will never buy a Subaru again. read more

Mixed review: besides the pleasant service staff the Byers Service department has made some errors and/or delays the last 2 days on my car. Not the first time. This last time, I drove my car in on time at 9:30 am Wednesday for my scheduled appointment for the 60,000 mile service that was quoted to be finished by late afternoon. In late afternoon I called them and found out it would now be Thursday morning. Called the next morning and they claimed they had an emergency service with another car so mine was delayed again but mine should be ready by noon. Called at 1 pm and still not ready but they said soon. Showed up at 1:30 pm and they claimed it would be a short wait. Did get my car around 2 pm. At 2:10 pm I received a voice message to call them back. Called back and got a recording. Tried 3 times more. Note: their service manager has never returned my calls before during the past 5 years but I still left a message forever hopeful that he completed a quality customer service class by now. Kept calling and finally got through to my service rep. At least he was honest enough to let me know that the mechanic forgot to tighten my motor mounts. Byers service rep said the mechanic would drive out to my house to tighten the motor mounts. The mechanic did drive to my nearby house & tightened my motor mounts. Kudos for the follow through. Just a series of errors but I will bump it up to 3 stars for the honest & friendly staff. After all, It could have turned out worse. read more