We worked with John (or Johnny) and he was amazing. We really appreciated the honesty and professionalism while also giving solid advice and being more than willing to help us with any questions we had even after our visit. read more

Worst dealership ever. i took them 3 weeks to fix driver's door latch on my 2024 Expedition Max XLT with 17,000 miles on it. They changed the oil filter and oil in spite the fact that is not needed and ignored me telling them NOT to do it. Now the car has an oil leak, they probably left something loose when they changed the oil. I took it in; they told me they have to have the car all day because they want to run tests and follow the procedure by putting dye in the oil to find the leak that they caused in the first place. Because that way they can charge ford for bogus warranty stuff. I also asked for a recall appointment on the software for the hitch, 3 weeks ago, they told me they will call me they never did. In summary Worse service advisors, untrusted technicians. Stay read more

Sasha was knowledgeable and patient. He helped us find the perfect vehicle without being pushy.

DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!! read more

I purchased a new car in July of 2025. It was a new left over model from 2024. It was sold to me as a new vehicle. I purchased all the extra warranty packages and planned on keeping the vehicle for a long time. I started to have mechanical problems with the car one month after the purchase. I don't blame the dealer. It's just a lemon. It's been in the shop 4 times and had 5 engine misfires, 2 fried engine coils, spark plugs, and it's less than 6 months old. I pursued the Ford Motor Company Buy Back program for lemons and was denied. The reason for denial is the dealerships fault. Ford says the warranty was activated Sept 2024 and since I bought the car with 2000+ miles on it therefore it would be considered Used. I have paperwork that all says I bought it NEW. However German has the warranty starting 10 months before I bought the car. Ford Buyback only covers cars in the first 12 months of warranty which should be less than 6 months but because of Germain it shows 16 months and over the limit. The car has 10,000 miles on it. I am screwed if Germain does not intervene with Ford or I have to hire an attorney. I have never had this happen with any car I have ever purchased! I am a victim of their mistake. I have contacted several people at the dealership over the past few weeks and taken it to a different ford dealership for service. Not to mention several phone calls with the Ford Motor Corp. Germain is the only place that can fix the warranty issue. June Seymour read more

Please don't trust Germain Ford. My son saved his money up and bought a gold star used vehicle from them - no car fax reports - but it had been in an accident in Canada and has problems ever since. They are dirty and untrustworthy. read more

Called because we live in AZ and my husband is working out of state, was told by our local dealership that our tire warranty works at all Fords across the country. This dealership honestly doesn't know much about their own warranties, lady kept whispering to a guy the entire time. Kept explaining to them that the tires should be covered at all Fords dealerships. They kept saying I needed this, and this. Told them if they just looked up my VIN they would see it's covered. Wouldn't even do that. When my husband first called he said the first guy that he talked to was really rude and was being very obnoxious. Seeing from all the reviews I can tell that this department is a joke. Called Valley Ford and the lady was very nice and knew what warranty I was talking about, told me to bring my truck tire in and they will do what they can. If they can't fix it they will replace it. read more

I would not buy a vehicle from here. They sold me a vehicle and within 5000 miles the engine completely blew up. I had it in the shop three times for powertrain issues. And all three times they did not fix anything and told me that they could not re-create my issue. Long story short, I am stuck with a $12,000 engine replacement bill. I highly recommend shopping elsewhere. read more

Wonderful experience with sales guy Micheal and financial team! They were straightforward and provided great explanation to everything.

I called Germain Ford Quick Lane when my vehicle started giving me messages for service and Charles worked me in that day for The Works. Quality service and excellent customer service is found here! read more

Germain Ford of Columbus - Car Dealers Near Me - Columbus, Ohio

If there was an option for zero stars I'd definitely use! I took my Mustang 10/25 to get it checked out because the wipers stopped working. They had a lot of cars so i understood that they had to keep it overnight to get it checked out. I returned the next day around 3 thinking they had checked it out, turns out it they didn't. They told me that i had to wait a few hours to get an update. A few hours passed, i got a update saying that they needed to replace the wiper motor and had to order the parts and it would take two days to arrive. I said ok. Yesterday I got a call that a cable that's needed to replace it wasn't in the box? They said that they ordered it and should be ready today. I have called and messaged and it goes straight to voicemail because it's CLOSED? It's currently 4:30pm and they close at 6pm. Ridiculous. A WEEK TO REPLACE A WIPER MOTOR??? btw my advisor was Alex. Would definitely not recommend! read more

Germain Ford of Columbus - Car Dealers Near Me - Columbus, Ohio

SERVICE DEPARTMENT REVIEW Terrible service from Josh, poor communication, and price gouging! Dropped vehicle off for an appointment and didn't hear from him until I called in 3 days later to see what was going on. Lots of excuses of what stage the technician was in, thought the car was in the "air" and not sure if the technician had it all checked out or not. I'd rather have the truth that they were busy or haven't looked at it yet then the lame excuses I got. Finally received a call regarding the estimate later that day, got the standard higher dealer matrix pricing on parts and labor, (for those of you who are unaware how dealers operate-matrix pricing is where they charge over and above manufacture suggested retail pricing (MSRP) and the dealer also raises the per hour labor rate charge on a sliding scale (theirs starts at $179.95) depending on the amount of labor hours the job takes-if pricing is not high enough already) I asked for a professional curtesy of them not to use matrix pricing since I have been (was) a loyal customer to Germain (Ruhl) for the past 28 years and have been in the automotive industry myself for 30 years and well versed with these extra charges and how dealers work to "squeeze" out extra revenue. Josh declined, so I asked to speak to the service manager. John was not helpful and declined as well. I called the parts department directly and asked if they would sell the parts at MSRP (not a discount mind you) and he (very helpful nice guy-can't remember his name) told me absolutely and that the service manager John had the ability to change it, but he obviously chose not to. When I went to pick up my car, I stopped in the sales area to see if I could speak to the speak to the GM, Chad. He was welcoming, gracious with his time, and listened to my experience. Said he was sorry, and I could always call him in the future If I had any issues...my mind was already made up before speaking to him that this was the last straw with them. I was surprised he didn't ask me during our discussion if there was anything he could do to make this right (one would think that's a pretty typical question for good customer relations), regardless had he, I wanted nothing and there was nothing else he could have said or done to retain my business. This has been the typical service and responses I have gotten from this service department over the last 5 years. I love my Ford vehicles and have bought many cars here and used the service department out of convenience as they are only 5 minutes from me. I'm seriously thinking about not buying Ford products every again. In the meantime, I took my other Ford vehicle out to Chapman Ford in Marysville this past week and the experience has been much better. Germain service department jumped over the dollar to get an extra dime from me for the last time. NEVER WILL RETURN to buy or service at Germain Ford and recommend the extra drive from Dublin out to Chapman Ford. Only good thing from this visit with Germain Ford was with the parts department...shout out to them for doing the right thing! read more

My car was being serviced at GERMAIN ford and my car was broken into. I was told it was my responsibility and they would not replace my window. I was told to claim it on my insurance. I was also told by John the service manager that he can't control crime. I said you can control customer service and your service is shitty. NEVER USE GERMAIN FORD AGAIN read more

I'm not one to complain generally, about anything really, but me and my wife's recent experience with Germaine Ford was horrible and no one has offered anything other than generic apologies this entire time. I'm not even sure what I'm looking for at this point other than to hope this doesn't happen to anyone else. My wife and I purchased a 2014 GMC Terrain from Coleton on July 27th, 2023. We did our usual test drive, pulled it into a parking lot and checked all the features, looked under the hood, etc... The car made no odd noises and everything appeared fully functional in our brief time with the vehicle. Unfortunately, after driving it home and then to Meijer in Grove City the check engine light came on. We purchased the car for my wife to take out of town the next day for job training and she wasn't able to take it. I messaged Coleton and he told me to bring the car in first thing the next morning saying "I am sorry for the inconvenience, we will correct the situation." I was not able to get the next morning off work and the proper technician was not going to be available until Monday so I took the GMC in then. I had also noticed after being forced to drive it over the weekend (my wife had our other car out of town) that it made an odd squealing sound when turning the wheels, especially at freeway speeds. I reported that to Coleton as well when I dropped the car off. On Monday they had my car until midafternoon, and then sent me home with an invoice stating that the check engine light might possibly be a camshaft sensor and that I should take it to GMC if it happens again. As for the squealing when turning they noted that they were "unable to verify my concern." From this point we continued to drive the car because we assumed the technicians at Germain Ford knew what they were doing and would have alerted us if something was off with the car. Also thinking that maybe we just weren't used to the car yet. Fast forward about a week and a half and my wife and daughter are on the side of the road because the car was no longer able to be controlled and the tires had gotten so severely balded that there was no traction in the light rain. We had the car towed to Tuffy in Grove City. The vehicle had bad control arms, blown rear suspension, bad ball joints, and because of all this needed four tires replaced and aligned. That set us back $3000 for a car that we had just driven off the lot and was already "checked" by Germain Ford. From about the time of "service" at Germain Ford our salesman Coleton had become unresponsive. I had similar trouble getting in touch with anyone at Germain for awhile also. I work a lot and have a large family so there wasn't tons of opportunity to call, but when I did try over the next few days the phone would just ring and ring. Then Carfax prompted me to write a review for Germain Ford. I did, which prompted Service Manager John to contact me. He essentially offered a dry apology and promised to pass me on to the used car sales manager. The used car sales manager, of course, never contacted me either. Frankly for all the costs we've incurred and all the inconvenience, one star is too many. Avoid this place at all costs. read more

Customer service got greedy and lost my business. First this would have been only a 2 star review, but a star was earned by my salesman, who was quick to respond and courteous. The sales manager was almost courteous, but his joke about the salesman asking him to be nice to us, fell far flat. I had to remind the sales manager that the vehicle had gone through the Ford used vehicle quality control check and had a 12 month 12,000 mile warranty. Despite my wife being with me, sales manager forgot to add my wife's name to the title, which meant the the title did not match the sales agreement and Ohio BMV would not except it. My wife and I had to return and sign another title request delaying the registration transfer by two weeks. After much back and forth with Ford technical support, it was determined that my vehicle's 3G Telemetric Control Unit went down, as all 3G cell phones did, when the 3G cellular network was turned off. Germain service said they needed to charge me $160 (+taxes) to diagnose a problem that had already been diagnosed my Ford tech support. After the diagnosis they would have to order and wait two to three days for the part. This meant I either had to leave the vehicle there or bring the vehicle back a second time. Called two other Ford dealerships and both said this was a known issue documented by Ford Corporation, and the part could be ordered ahead of time and installed when I brought the vehicle in. So, I ordered the part, and will now just have to pay $150 (+taxes) labor fee at another Ford service center and the vehicle would be ready in about a half hour. Combine the rudeness of the service department, and their greediness, Germain Ford has lost all my business. read more

I took my car in to diagnosis an issue and it was not disclosed to me until after I dropped my car off that it would be $200 for Germain to even look at my car. It went downhill from there and I expressed my concerns to the service manager who had no desire for customer satisfaction nor retention. I took my car to Midas the next day where they repaired my car for 1/2 the price and in 1/2 the time I was quoted by Germain. I would give Germain a zero if I could. read more

I purchased my family's second Expedition from Germain at the end of August. Excellent experience! Alex worked hard to make sure I was satisfied and the vehicle had everything I wanted. My schedule was very busy and they arranged for delivery of the Expedition to me in Cincinnati as well. Great and smooth experience with Alex and the team at Germain! read more

Great service, provided complimentary ride to my office (nearby) so I could drop car to get my oil changed. Called and emailed when complete and included an attachment about work completed. I didn't sit in the lobby to wait for service but its well appointed and comfortable and wouldn't mind waiting there for quick service. I also utilize the free car wash since I purchased my car there. Overall great experience with sales when I bought my car and service has not disappointed. read more

Over charged me I asked for a standard oil change and got charged for the Works and other parts I did not ask for or be notified about.

Called to make an appointment for a 2018 Ford Fusion to have them look at my drivers seat heater that stopped working. Would have been warranty work. Let them know it was a fleet vehicle for work, lady on phone said no problem. She said I need the VIN number to make the appt. I did not have that available and said I'd have all that info when I dropped off the car. She said, "well I can't make the appt without the VIN". She said she needed it for billing, and I said why does that matter if it's warranty work. Too bad Germain Ford, I called and made an appt somewhere else and I guess there is enough business there not to matter too much. I'm glad though after reading all the crappy reviews on here for Germain Ford, seems I saved myself a lot of trouble up front. read more

We had to get my mirror fixed on the passenger side because my husband bumped it off 3 years ago pulling into the garage. He never got it fixed until recently when the thing fell off completely. We worked with a guy named Alex and he was quick and told us exactly what to expect. A few hours later; they had the car back to us ! read more

Took my 2019 Fusion to Germain Bc I live 1/2 mile down the road from them. I needed warranty work come. The bumped wasn't lined up properly and was bulging out. As soon as they found out I didn't buy the car there I got nothing but run around from them and there body shop in Powell. It was clear they didn't want to do the warranty work. They said I would be without a car for 1 -7 days. But they could t provide me with a loaner vehicle... Took my car back to Buckeye Ford in London OH where I purchased the vehicle. Stopped in with no appointment. Told them what was going on and left in a loaner car!! No questions asked no run around. No we need approval from Ford. Needless to say I'll never go back to Germain Ford!! I wasn't worth their time... read more

Ford issued a recall on their Takata airbags for certain vehicles under their brand. My vehicle has sharp metal parts in the airbags that can rupture in a car wreck and have an URGENT safety recall to be replaced for free, on both the driver's and passenger sides. I have called Germain Ford for OVER THREE WEEKS with no response back from them. I have called their Service, Sales, and Customer Service departments and left multiple voicemails for Craig, the Service Advisor, and a few other "team members". I am extremely annoyed at the LACK OF SERVICE Germain Ford provides and how they IGNORE customers. I will absolutely NOT ever buy a vehicle from them in the future, as they have lost me as a customer forever at this point, as well as all of my friends and family. Extremely disappointed in the lack of professionalism Germain Ford gives to the Ford name. read more

If I could give zero stars I would. Several months ago I took my 2016 Escape in for a water leak in the roof. Germain had it for 3 days (I didn't get a loaner) and when I got it back I thought the issue was resolved. On March 15 I noticed it was leaking again, so I took it back. I insisted on a loaner and it's a good thing I did because they ended up keeping my car for 9 days. Interestingly, when I would drive by after work my car was always sitting in the exact same spot...... Even though they had my car for 9 days they didn't even clean the water stains off the headliner! Two days after I picked it up (and cleaned the water stains myself) I noticed water stains had reappeared after a brief shower. I was able to recreate the leak with a 12 ounce bottle of water poured on the roof, leading me to believe no one had tested it after not fixing the leak. Trip 3 to Germain, and this time I spoke to the service manager, Brent Henthorne. He looked up my service from 2 days earlier (the one where they had my car for 9 days) and he confirmed they had worked on it for 1 day. One day out of nine. You would think they would have really been on top of my repair the third time wouldn't you? Nope - they had my car for 2 full weeks! In the process of removing the roof rack to repair the leak they damaged the rail and had to order a new one. In the process of installing the new roof rack they cracked my windshield. In the process of either removing or replacing the roof rack they put 2 dents in my roof. I now have a car with a dented roof, and the new windshield vibrates when I drive into a headwind. TL/DR: Between March 15 and April 12 Germain had my car for 26 days and I got it back with more issues than it had when I dropped it off. read more

They have had my van for two weeks out of the last month (for what was initially represented as two to three days of work) and have consistently provided misleading or outright false information about what its status is, while the price keeps going up. If I ever get it back I will certainly never take it there again. read more

Germain Ford of Columbus - Screenshots of my service tech saying one thing on Friday and the opposite on the following Monday. - Car Dealers Near Me - Columbus, Ohio

I wish I could give them zero stars because one star is way too generous. My car had a simple part that needed to be replaced and it has sat there for days with no updates. Got a call that the repair would be delayed for several additional days because a technician would not show up for work and Alex refused to assign another technician to the job in a timely manner. Still haven't gotten my car back after almost two weeks and there is no sign of it being ready. Alex is unprofessional and extremely rude. I would have a better chance of my car getting repaired if I watched a YouTube video and did it myself! read more

Ok so I'll make this as simple as possible - I bought 4 new tires from Germain.... Also would like to mention that exactly zero people who work at Germain ever offered me the road hazard warranty that I have gotten every single time I've ever bought a new set of tires .... Well literally no more than 2 weeks after I got the tires - my driver side tire had leaked down to 26 PSI.... I put more air in it bc it was January and I thought maybe it was due to temperature changes. 3 weeks later it was back down to 27 PSI. So I make an appointment at Germain bc this seems to be a defect or installation issue and they inform me that I have a nail in my sidewall ...( I still cannot locate this nail and nobody ever showed me the nail either)... Update : THERE IS NO NAIL IN MY TIRE I HAVE TAKEN MY CAR TO MULTIPLE MECHANICS AND THERE IS NO NAIL IN MY SIDEWALL - GERMAIN HAS LIED TO ME AND TRIED TO SWINDLE ME INTO BUYING A NEW TIRE THAT I DONT NEED. And I'm addition to that, this all wouldn't be a super huge issue bc typically I would just get a new tire with the road hazard warranty .... But NOPE. They tell me I need to spend another $300 on a new tire after I just dropped $1200 on a new set of tires less than 2 months ago and THEY ARE LYING. This experience was absolutely atrocious and I'll just say that I do not plan on ever going back to Germain for any reason whether it be for service or sales. I refuse to spend my money on goods or services that are subpar. Again every other time I've ever bought tires I get a warranty...this is unacceptable and pathetic customer service. If I could leave zero stars I would !! read more

This review is for the parts department, not sales or service. I was very pleasantly surprised. Came here after not finding my paint at a parts store, and a little leery of going to the dealer. Several employees helped me, and were very friendly and knowledgeable. Prices were pretty fair. They gave me some tips on using the touch-up bottle. All in all, a much better experience than I expected. I'll be back- it's handy for me. Dealers seem to have improved their game, probably due to competition from parts stores and online sites. I'm glad. If your prices are fair and your service is good, you'll get my business. read more

It's pretty hard to stand out as a memorable car dealership. Germain Ford is good. They have considerate, obviously commissioned sales people. Buy at the end of the month, end of the year, and you're more likely to get the best deal. As we know, now is a difficult time for all domestic auto dealerships. The good side of this is the ability to get good deals, especially on new cars. Germain hasn't closed it's doors, but did recently make a lot of employee cuts. It's unfortunate for any business when cuts are made. Due to the ethical and professional standards, I do see Germain lasting through this downturn. read more

Germain Ford of Columbus - Car Dealers Near Me - Columbus, Ohio

Germain continues to disappoint with respect to their service department. Had an appointment and waited 20 minutes just to drop off my vehicle. I was told it would be done the next day, which was not a problem, but it actually was 2 full days before I got a phone call saying it was ready. When I brought in the coupon they had sent me, it took another 25 minutes to rewrite the oil change bill, then an additional 15 for them to bring the vehicle around. I have owned a Ford for more than 10 years and had service all across the country. Never had this level of disservice and glad that my new vehicle will never have to go to a Germain dealership. read more

Well, same Sh&t different dealer , your car ain't worth Jack for trade - their car is the best thing since the second coming of Jesus! Horrible place, just another purgatory of scammers! read more

A zero star review option would be appropriate here. Took my vehicle in for service in early Dec. Over a week later it's still not done. Had to call roughly 10 times in the first three days before I got any sort of update. It's been a constant cycle of leaving a message, waiting two hours for no response, leaving another message, and repeat. Their communication has been abysmal at best. $2k+ worth of working being done, no loaner, no rental options, and next to 0 communication ... would never take my vehicle here again for service. read more

Nick Eckard in Ford service is awesome. He knows his stuff and never pressures you into someone that your car doesn't need. It's hard to find that level of dedication and honesty in a service advisor. Before coming to Germain I had taken my Ford to Ricart and there really is no comparison. Their level of customer service is sub-par compared to Germain and their facility is no where near as nice either. Overall a much more pleasant experience at Germain. read more

I worked with Patrick and Brent in the Service Center. I was in Columbus from out of town and my check engine light came on. I was due for an oil change so I figured I'd knock that out as well. They only charged me for the works package as requested since the check engine light was a simple check of the error code. It was a faulty O2 sensor that didn't need fixed urgently so I'd be able to safely drive back home a couple states away. They also fixed my rear wiper that was put on backwards by Safelight. Anyhow, these guys were fair, honest and didn't charge me for little nonsense that they could have. Would go back! read more

I brought my car in for a factory recall on my door latches. Note, when I brought the car in the doors were in perfect working condition. When I picked my car up from Germain after being "serviced" I drove home on the highway and my entire door handle flew off my car. If I bring my car in to be serviced I have 100% expectations that when I leave the dealership my car will be in better condition not worse. It turns out they did not re-assemble my doors correctly which caused the door to fall apart while driving. I am VERY disappointed and have little faith in the quality of work Germain is doing. read more

We just purchased a car yesterday from Jerry at Germain and he himself deserves 5 stars. The finance experience was seamless and quick also 5 stars he didn't try to sell us on anything we didn't ask for. I'm giving a four star rating because I feel they could have reduced the price quite a bit more I'm pretty sure we overpaid but we wanted the vehicle and I'm sure it showed but hey what can you do. All in all a great experience and I can't stress enough how quickly we were in and out of there car detailed oil changed and ready for delivery. They also replaced the rear brakes without our requesting it . Update: Germain has Allstate that works in house and tries to sell you their insurance. That's fine and we were actually thinking of switching until the rep did some shady things. I told him our current provider and what we were paying. He went behind our back used our info and inquired with our current provider without our permission. Upon calling germain to explain, the manager assured me this was not proper practice. I complained to Rick as well and never heard back. Shady shady in my book. Won't be coming back no matter how seamless the first time around was. read more

This is a good Ford dealership, in my experience. Thought I'd chime in to counterbalance a lot of the 1-star reviews (I doubt anyone thinks to leave a review of a car dealership unless they've just had a negative experience, which is entirely valid). That said, I've been bringing my two Fusion sedans to Germain for regular service for six or seven years and they've always treated me well. Never felt gouged or given the runaround, usually have capacity to deal with walk-ins, and I've rarely had any service take so long I couldn't wait on it in their (relatively nice) waiting area. I'm currently in the process of buying a new car through them and so far Nick Porter in the sales department has been pretty accommodating and creative in dealing with our requests and concerns. I'll update this review if our experience after we pick the car up isn't great, but so far so good. read more

I took my 2017 Ford Explorer Sport in for repairs and three recalls, I dropped it off at 8:45am and was told that they would call and update me around noon, never got any call about my vehicle so I called around 6:00pm and was told the service department was closed and they didn't have any information! I was never told that they were keeping my vehicle! So now I don't have a car to get to work!!!! I took my Ford to Germain expecting good customer service and for it to be done right! But after this I will never have maintenance done or buy from Germain Ever!!!! read more

I took my car there for an oil change and to have a part ordered. They did the oil change and claim they ordered the part, but it never came or they just never called back. I called on a Friday, a month after my original appointment, and they say it never came and that they would try to have it in on Monday. It's been another three weeks and they still have not contacted me. The same thing happened when I needed a new part added 4 years ago and they never contacted me back. They are VERY, VERY unreliable when it comes to following up. read more

Very, very VERY disorganized. I would not recommend this dealership to anyone. I bought my car from them two years ago & recently inquired about a purchase, and they gave me false and incorrect information on multiple occasions that now have me in a financial bind. You can not trust their word. I highly recommend when looking for a new vehicle you look the other way & DO NOT purchase from Germain Ford. read more