I had been looking for a good dealership to bring my trucks to, I went to a few in the area and none of them match Ricart Chevy I had purchased my 2025 2500 HD from Ricart and I have a1500 which I had to bring to them because of a recall and my service adviser Cody was excellent! He Helped me with the recall getting fixed and he also managed to get my ECU or whatever it was called reprogrammed because a prior dealer didn't do their job properly which he could have made me go back to them to finish the job or correct their mess up but he went ahead and fixed it! That speaks volumes! To anyone who reads this and needs a truck! Come to Ricart!! they made buying my truck effortless thanks to Tom Diggs!! And with any repairs or maintenance go see Cody! He had my truck in and out! They are great guys! And I just dont use that word lightly! Thanks Cody! And Tom and this also go outs to the Techs! Ricart wouldn't be getting such a good review with out you guys as well! Job well done! I will make sure I come here for all my needs! Thanks again! read more

Ricart Chevrolet Buick GMC - My truck I bought from Ricart - Car Dealers Near Me - Columbus, Ohio

Once again the service side of the business is a money gouge. 3.5 hours for an oil change and tire rotation. On a VERY quiet day at Ricard. Charged me $400 to fix a seat belt wire clasp. Dear Owner, I would never buy a new car from a dealership that overcharges to this scale for service. Last two new cars purchased- Taylor Michigan and Indiana. Customers will drive to buy else where. read more

Wanted to called out sales associate David Chapman at Ricart Chevy. One of my friends took me with him to check out a Chevy Tahoe, that he was looking to purchase. When we walked in David greeted us and spent the time to explain Tahoe trim levels and spend quality time with us to look and inventory and give us all necessary details. David is a true GM/chevy ambassador. He is also meticulous about how he explained the vehicle and excellent at customer service and communication. I am not a GM guy but in love with the new c8 Z06. If I am ever in the market for that car he will be the guy I will be talking to. David, you represent the GM/Chevy brand well and a great asset to the Ricart dealership. Thank you for the great customer service! Anyone in the market for a Chevy reach out to David. Phone 614-607-5521. Email davidchapman@ricart.com read more

Ricart Chevrolet Buick GMC - David Chapman's business card. - Car Dealers Near Me - Columbus, Ohio

As always, Matt and the service team at Ricart Chevrolet were awesome. They enabled my regular service on the day and time i wanted and Matt even helped me schedule my second GM vehicle in the same day. Super convenient and helpful. Great service and support. I appreciate you guys. read more

I've had my vehicle in the past year multiple times at Chevy. This location (Sawmill Rd), Mark Wahlberg, etc...It is the same issue. They've reviewed codes. Kept kicking the can down the road. Engine was cleared. Now, that I am outside of the bumper to bumper, surprisingly, we figure out the issue and surprise, it is $1900. Not to mention every time my vehicle had issues, I'd need to rent my own vehicle paying out of pocket. I essentially had to throw a fit just to get the loaner for this most recent visit. Please do not purchase products from this company! I am leaving 1 star reviews for as many companies as I can. Because I've had this issue for some time and now I am outside of my warranty, it has finally been diagnosed. read more

Pre-Purchase Review On June 19th, I reached out to Ricart Chevrolet regarding a used 2022 Toyota Camry XSE V6. I've been looking for this vehicle for months but dealers were asking an arm and a leg for it, except for Ricart. With that being said, I jumped on this deal. I was quickly set up with a pre-owned sales representative named Roxanne Mullis. Roxanne understood that since I live 2 hours away, it was important for me to work out the finances of the vehicle first and quickly got to work on a "sight unseen" appraisal for my trade in. Despite their systems being down do to a technological event that affected over 15,000 dealers nationwide, about 5 hours later Roxanne was able to provide me with a trade in value and set me up the best she could with financing options. Given the circumstances, 5 hours is a great turn around time. I've had dealers take north of 2 days to get back to me for "sight unseen" appraisals since these appraisals aren't treated the same as someone walking in with their trade. Not at Ricart though. The number was lower than I liked but still not unreasonable. The trade in number they offered was about $500 higher than KBB - Fair book value, given most dealers insulted me at offers between $1,500 and $3,000 below fair market price, the amount Ricart offered was definitely the best I could've gotten. After appraising the trade, I filled out a credit application and proceeded to the next step in the buying process. Roxanne maintained full contact with me, not only by text message but by email aswell. By 8:30pm we had scheduled a time for me to drive to Columbus to pick up the car the next day. But wait.....there's more..... While on the way to pick up the car, Roxanne called me right as they opened and informed me that their systems are still down as a result of the CDK network attack and though they were able to process forms and transactions manually during the previous day, this would not be the case for today. She apologized greatly for having me turn around and wait for their systems to be restored but also reassured me that do to the nature of the situation our deal is safe and considered as pending. Therefore they promised the vehicle will not be sold. On June 21st, just 3 days after our initial contact, Roxanne messaged me and told me that though the systems are still down, they now have the ability to process transactions. She stated it may take a bit longer because they need to complete most of their tasks that have been digitized manually. But despite having to operate like dealerships did a decade ago, I was clear to close the deal and drive home with my new-to-me car. In-Store Purchase Review After traveling two hours to Columbus, I met with Roxanne who had the Camry detailed and ready for me to test drive while she finalized my appraisal numbers. Since I already knew this vehicle inside and out because of the research I did before making the trip. With the car only having 8,000 miles, it was practically a brand new car. After we filled out the paperwork and reviewed the Car Fax together, we took a trip to the finance department (which in this particular instance was located in their new car building). Financing went smoothly and efficiently aswell. I was given plenty of time to read and understand each piece of paper I was signing. The agent was also very knowledgeable and made sure I understood everything before advancing to a different form. Even during the upsells the process remained low pressure. I wasn't forced into anything that I didn't want (this was a major relief since usually dealers push hard on service contracts and additional addons). The agent was even able to transfer my registration over from my trade in to my new car! Overall, this was a great experience and I'll definitely be returning! read more

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We had car problems with our 2019 Buick while on vacation in Dublin. We broke down about a half mile from Ricart Buick so we had it towed there because our warranty would be covered there. Ricart promised us that they would work on the car in the morning, they even gave us a 8:30 am scheduled time for service. We hadn't heard anything by noon so we called to check on it. They hadn't looked at it yet. They said they would get it in the garage in the next hour or so. So we checked back about 3pm. They said they had called for a second tow truck to bring it into the bay. At about 4pm we went to get some stuff out of the car, to put in our rental. While we were there, the service manager told us it was the transmission, and it would take at least a week to fix. We live 2.5 hours away so they told us to go to the next place on our vacation. We asked if they thought there was any chance it would be done in one day because we could stay in Dublin another day to avoid many extra hours of driving. They told us the problem was transmission and it would be possibly a week or longer. We kept telling them that this meant we would have to drive an extra 5 hours. If it was possibly going to be fixed we would stay in Dublin an extra night. The service manager assured us that the problem was the transmission. Taking her word for it, we went to Cleveland. Soon after arriving in Cleveland they called us telling us the STARTER was fixed. So we had to make another trip to Dublin, because of their delay in looking at the car and improper initial diagnosis that it was the STARTER and not the transmission. Another pet peve of mine was that the huge mess they made on the floor and front seat. They ripped the garbage bag and through the garbage all over the floor, and the handicap tag and other papers all over the floor and seat. And a greasy nasty rag was left on the seat as well. If we could give them ZERO Stars, we would! read more

Ricart Chevrolet Buick GMC - The ripped trash bag, greasy red rag on the seat, none of this was there when we took the car in. - Car Dealers Near Me - Columbus, Ohio

Order a new GMC Sierra and received a printed confirmation order with details. A month later I called Ricart GMC to check on order and I was told Ricart GMC did not process the order. I wasted a month waiting for a truck that was never ordered and would have wasted more time if I had not proactively called them. What a mess at Ricart GMC. Don;t trust them. read more

Just brought my Corvette in to have an electrical issue looked at - my battery would get drawn down after not driving it for about a month. They charged $1000 to tell me that my after market radio and GPS and Back-up camera (the original did not have those) was drawing power - as was a USB charger that I had in the cigarette lighter. I also asked them to look at the seatbelt that was intermittetely locking and they just said the that the trim was installed incorrectly - I found out that was not the solution. I know that electrical issues can be hard to track down, but these ones should not have been. I do not doubt that the technician spent time on the car - but they also have an incentive to make the most of something. While you cannot always avoid dealerships in this day and age - but this reinforces why I do. Finally, when I called - they did not return my calls - I had to call the manager. read more

Took the car in for a tire repair and because of noise in the front suspension (which was just repaired here). $36 to patch a tire that continued to leak, and they were unable to hear the noise in the suspension (It happens EVERY time it is driven). I had to take the tire to another shop to get fixed and was told the dealership probably didn't do anything. This is a terrible place to take your car for service, and it will be my last trip here. This is probably the worst place I've taken a car for a repair. read more

This review is for service, and it's a mix of good and bad. While I don't think the techs did anything wrong per say, i also don't think they were trained well by the corporate center on hybrid or plug-in hybrid vehicles. I unfortunately owned a new 2012 volt. The buying experience was wonderful, and having spoken to other GM owners it seems like my issue is common. But my review is of the service department's management and working with me to sue the corp managers at GM to lemon out the vehicle. I owned the volt 14 months from new and put 1100 miles on it. Driving too and from the dealership most of them. Management worked with my lawyers to get the vehicle purchased back by GM. I ended up getting out of it and buying something easy for myself to fix. I don't think me and EV will ever mix again. I'd like to add, that i said it once and I'll say it again, if Dan Tobin sold Honda, Toyota, or Ford, I'd buy another car from them, but Unless there's a huge discount on a tahoe or escalade, i think my days of GM vehicles are behind me. read more

This place used to be good before taken over by Ricart. My wifes car was having issues, i called and made an appointment over the phone and was told this issue would be covered under warranty. After dropping the car off i received a call a few hours later that saying this was not covered and it was going to be $200 just to have had it looked with what they had done so far. Nothing was even taken a part. I have been a mechanic for over 15 years certified with multiple manufactures, the only reason i brought it in was that i was told it was still covered under warranty. Now the big kicker is that the service desk quoted be 2 totally different prices with different parts to fix this issue. How does that even work? And the fact that i have both of these in writing from them just shows how they cant keep their stories straight. read more

Took me about two weeks to find out they did not have the bulb in stock for my brake light and they weren't going to order the bulb. I had to get the bulb myself and take it to them to have it installed. I should have been told this in the first place and I should have received a call back when they found out the bulb I was told should arrive in 3 days was not available. OR they could have gone to an auto parts store to get the bulb. I did not need to be driving around town for that long without a brake light working. Plus $99 is a bit much to charge to just install a lightbulb even if you do need to take off a panel. I understand there was a system wide computer outage when I first called but this was poor customer service. The only reason I went to the dealership in the first place was because the helpful person at Valvoline didn't have the right tools and couldn't install the bulb he had and told me I should go to the dealer to have it done. read more

This is thee worst dealership I have ever been to. They literally get irritated anytime someone shows up for service. Any type of service takes at at least a day. They are always down at least 9 maintenance employees (no exaggeration), but fail to disclose that information which makes the service that much longer. Every time I use my app to schedule service from my phone, they call and say those times are really available. This place will be closed soon, hopefully. Steer clear from this place! read more

Worst car buying experience ever. I was told multiple different scenarios and it seemed as if they didn't want to sell me the car because of the discounts I was eligible for. read more

Ricart Chevrolet Buick GMC - Car Dealers Near Me - Columbus, Ohio

Review Title: No attention to detail and lack of concern for customer safety! UPDATE 6/17/2024: I would not recommend Ricart Buick GMC Service Department because of the lack of attention to detail, which results in a lack of concern for customer safety. I thought I would give Ricart another chance since they got a new service manager. I needed an oil change before I took my truck on vacation and needed my right front tire check. I received a call and the dealer forgot to replace the spacers for the wheels all the way around the truck. They I had to get new spacers from the place I had the leveling kit installed. Ricart put it on and gave me a couple of oil changes. Little castle but I thought it was fair. While on vacation in the NC Mountains, my wife noticed the right front tire squeaking again, sounded like brake pads, yep it was, the technician did not even inspect the brakes after getting an email that the truck was inspected, so $1800 later new brakes. For me, not inspecting the brakes when the truck was brought in for a service is a total disregard for customer safety. I got a call the truck was ready, I wanted to make sure the spacers were placed back on the truck and I noticed the blue wrapping was never taken off of the right from caliper pad. So I had to wait for this to be done. Then they looked at the transmission again, the service advisor, had an assistant drive the truck. I received a call from the service advisor telling me the assistant was able to replicate the issue. The "Truck Tech" drives it, but was not able to replicate the issue. Keep in mind, this time the truck was driven less than 13 miles. So the documentation does not include that the issue was replicated and Ricart GMC continues to ignore the transmission issue. UPDATE (Feb 2024): After a month NO ONE from the service department has reached out. I would not buy a car from a dealer where the service is so poor in the "service" department. Initial Review (Jan 2024): Very disappointed with the lack of updates and care regarding my concerns with my 2018 GMC Sierra. I brought it in for shifting hard and experienced the truck not shifting at all. This is a known issue with the torque converter failure. But no codes and after only being driven 28 miles when I was told the vehicle was driven 45, "sorry, but we can't replicate what you are experiencing." After this experience, I do not think I will buy another GM vehicle. As a matter of fact, already got rid of our Buick. I did not buy a GM either. read more

Horrible place!!! Absolute trash. My car was having a hard time starting. Also my brake assist light was on. I knew the problem with my car starting and told them it was the starter. They did a diagnosis for the battery. I knew it was fine but they said my battery was bad and it had to be done. What do you know... once I had the battery replaced they told me the starter was the problem! Horrible people who just want to get money out of you. They also charged me 167$ per diagnostic test for each problem. Staff here does not care about you or your car they took advantage of me because I'm a young woman and I walked out with all of the same problems I walked in with and a bill of 700$!! read more

We were in an Accident and Miss Ashley at Ricart really helped us get into a car we loved when we needed it the most. Super personable staff, they really went above and beyond to help us out. Not to mention they were very respectful of my partner, who is trans. Could not be more satisfied with our experience. Rely defied all the stereotypes of Car Salespeople and made us feel taken care of. We ended up with a higher payment than we wanted, but that's just how the market is so we couldn't fault them, and they let us know about our ability to refinance in the future which we will be looking into. read more

I brought my car 17 days ago to change the transmission. It's funny that the car has been parked outside since that time. I pay a lot of money to get good service, but I paid a lot of money without service. It's also funny that the employee doesn't care and there is no manager to talk to. read more

I leased a car from Dan Tobin. Three years ago when I leased a second time the over milage balance was financed into the new lease. I purchased a new car a month ago and said I don't want to pay anything out of pocket. I recently received a $2000 bill from GMC. Dan Tobin (sarcastically and patronizingly) said I should have caught the problem in financing as if that's what I do. I didn't catch it last time and it was done but this time it's on me according to them. I would not recommend doing business with Dan Tobin. read more

GREAT EXPERIENCE. A completely professional,low pressure, straightforward, pleasant experience - maybe the best car buying experience I've ever had. Be sure to ask for Dennis Sheehan as your salesperson - he's smart, honest and a really good guy. I highly recommend Dennis Sheehan and Dan Tobin Buick. read more

I am a person that likes to look on the bright side of things, that being said. I went to Chevy on April 2 to get my car looked at they didn't know what was wrong with it, come to find out it was the engine. I didn't get my car back until that Saturday and it was a Monday that I brought it in. I brought my car back in on a Thursday afternoon because it was having more issues, again they said they didn't know what it was, but the car would not start. The guy who I spoke with Cody stated that it sounds like a battery issue. I went ahead and approved for them to put in a battery because he would no not me . The battery is going to cost me $240. They said it still didn't work after they put the battery in so I have been waiting all day for them to call me back. I have called several times without any response. I'm a single mom and I need my car , they have no sympathy. They still don't know what's wrong with the car and they have not called the insurance company to give them information on my car. So basically, they have me at their becKon cal. my car can't drive., Now I'm just waiting again on them very bad communication. I am a person that tries my best to help others and put myself in other peoples position. It seems like it's just about money to them and not people. thanks a lot Ricart Chevrolet of Columbus! not so great customer, service, and communication. That's OK because I know who to call for if this keeps persisting. I like to give people the benefit of the doubt but when you put me on hold for a long time and then never come back to the phone that's very suspicious. reputation is everything! I will keep you updated on how things turn out but in the meantime, I'm still waiting. At least communicate with me what's going on instead of having me guess and keep calling you. (Cody). Thanks read more

Service department are honest good people!!! Thanks for helping me with my tires and car :)

I brought my car here (16' Tahoe) thinking they would fix my car and be honest. What a terrible idea.... I'm a young female and they tried to charge me $4k and mt gut told me to walk out. Thank God I did.. I went to Dave Kehl where I bought it where they did the diagnostic on my car and half the stuff they said was wrong was made up and I walked out paying 1/4 of Dan Tobin's quote. So disappointed read more

All about the money not their customers!! Our Traverse brakes are unbelievably loud and they are aware they installed bad pads but will not correct them!! Should have known to leave when other customer was screaming "my kid could have been in the car when it randomly braked" They would not do anything for her either!! When you tell me you know you installed a bad product but won't correct RUN!!! BTW we have leased our last 3 vehicles from them and that doesn't matter either!! Find a dealership that cares!!! read more

Travis George our sales guy was amazing. Very straightforward and honest which is hard to find in car sales. I called a few dealerships before heading down for a test drive and he was the best person I spoke too. We had an issue with our 2021 Yukon Denali less than a week after purchasing it. Travis stepped in and assisted us. Got the operations manager Paul Crowe involved and they took care of it no questions asked! With service like that will definitely make us returning customers for future GMC products! Thank you for the amazing sales and service! read more

Nice staff, but had to wait an hour and a half for an oil change even though I made an appointment. Stereotypical up selling techniques on extras that don't need to be replaced for another 20k miles. On the pricier side for a basic oil change. Message to management: I understand trying to squeeze every penny out of customers-- but don't make replacement recommendations unless actually necessary. Stop reinforcing the negative car salesman stereotype-- you lost a loyal customer read more

My truck spent one month getting repaired with some of worst service and lack of communications, I have ever experienced at any auto dealer (and that is a high bar). Please find another GMC Chev. dealer to take your business to. read more

I am really enjoying my experience with Tobin Chevrolet and the first Chevy I've owned in a few years. My SS is almost perfect. I would recommend having Brandon in service handle the guys like me with performance cars, cause he is a 'car guy' and I appreciate that because I am too. read more

What a horrible experience. I took my 2014 Buick lacrosse in for warranty service. I was having trouble with the radio intermittently cutting out and the steering wheel controls for the Bluetooth interface were not working. After being in the shop for four days they determine the cause was a bad battery. When I got the vehicle back I noticed a scratch on the steering wheel. They had me bringing the vehicle back and speak with the service manager. Her attitude was less then helpful. Rather then look to find a solution she had excuse after excuse as to how they couldn't have been responsible. She might as well called me a liar and thief. It felt like she was saying I brought the car in with a scratched steering wheel and then thought I could blame them for it. All in all this experience has soured me on future deals with Dan Tobin read more

This place does good work however they never and mean never finish in a timely manner nor on time. My last two oil changes have taken over 2 hours. And that would be fine if they didn't quote 1 hour. I had appointment after and missed it! Others do good work and timely won't be back. read more

I had my 5 point service/ oil change done today. The scheduling was smooth and they were able to get me in the next day from when I called and the customer service was very friendly and answered all my questions on the appointment set up. The technician Rich was amazing. I had initially canceled my onstar because the app was not working and my auto start was no longer working. He found out what the issue was and now I have my auto start back right before winter!!! What a life saver !! read more

Worst customer service ever I tried to buy Camaro with them, they didn't respond with me well and their answer was ridiculous. I left their restore in minutes. They don't know how to talk with customer. read more

Was looking to buy a new truck my first stop was Dan Tobin the worst dealer ever they weren't interested in selling me what I wanted. Sales person was a complete JERK I bought a truck some place else I will NEVER go back to Dan Tobin!!!! read more

I had an issue with our GMC Acadia and called to make a service appointment. They let me choose the day and time I wanted to come in (the next day). I had to take my two toddlers with me, which I was dreading, because I assumed it would take forever. I was in and out with the issue fixed in ONE HOUR! They had a toy/kids area, a super nice guy came and offered to put a movie on for my kids, and had fresh coffee and hot chocolate for my kids. Everyone was friendly and very helpful. Best experience I've had taking my toddlers anywhere in a long time. read more

Was looking at truck and was coming back tomorrow when they had the paperwork I needed and sold the truck later that afternoon. Honestly probably not buying from them in the future. Left a bad taste. read more

May 1 '19 was my first introduction to Dan Tobin Buick Service department and it was a good one. I arrived unannounced at 4pm and the service rep listened to my needs and my requests for the service department to do only as much as I felt was needed. After a good conversation, it was recommended to cue up in the a.m. (7am) the next morning, which I did. I dropped my auto off at that time the next morning and it was ready by 3pm same day (non-body shop related). I was taken to work by a driver; picked up from work by a driver. My service rep's quote never changed. And I learned (as I asked) that my brake pads were A-OK and they wouldn't need changing for a good while. Dan Tobin Buick Service made me a fan. read more

They do not take women buyers seriously and the impression i got was they are not interested in selling women trucks. Shop elsewhere.

DO NOT buy from this dealership. The GM is horrible and not aware of what good customer service is. I bought a 2022 Bolt EV. The sales promotion was a free charge station installed at your home if you bought this vehicle. I bought it on June 28, 2021. I was never told that I would need to purchase a different cord to be able to use the charge station at my home. The cord that came with the car was only for a regular outlet in my home. The cord needed was an additional $600. So, I had to wait until September 20 to get the station installed. In the meantime, I had to use the cord that came with the car. Not only did it take 12 hours to charge the car it quadrupled my electric bill each month. When they finally installed the station, the Electrician told me the cord wouldn't work and I would need to purchase one for $600. Some incentive huh? I also asked would my license plate fees be any different etc. I asked a ton of questions and not given any truthful information. BTW my annual plate renewal is $357, yes per year! This is crazy! I filed a claim with GM and they agree that the proper cord should have been with the incentive and nowhere in any paperwork does it say you need a different cord. Dan Tobin's GM told General Motors to beat sand and they weren't giving me a cord to charge my $40K car. I am furious. I am filing a small claims suit against them this week for every dime I lost and for punitive damages. I paid $40K for a useless car. Beware people! This dealership is awful. read more

It was my warranty company taking their time cutting the check it was not gmc's fault that my truck was in repair for a month ....so I want to give you all a review .....they have been more than a major help fighting for me and I appreciate them with the extra mile they continue to strive for me and my satisfaction. read more