Bad experience with the service advisors at Germain Lexus Dublin Ohio. They were unwilling to understand our situation and were not flexible eventhough we told them that we were in the middle of a long drive. We booked an appointment with them and called them ahead of time to let them know we are going to be a bit late as we were in the middle of the drive. They kept saying they can't help and they canceled the appointment. They were not ready to help or provide any advice. They didn't seem to care at all. read more

Purchased a used palisade from here a few months back. I don't live in the area so I traveled to purchase. I guess I just figured it's a Lexus dealer so I felt safe with the purchase. Well sadly they sold me a car with total transmission failure. This did NOT just happen as I have has several mechanics look at it, so I am assuming they were well aware. So now I have to spend 5k on a new transmission or trade in and take a huge loss on this purchase. I guess just because it's a good name doesn't mean you ever trust it! read more

Bought a car from there a couple of months ago has already broke down on me twice. Salesperson also said I would have two keys and only received one. They even sent me the wrong title in the mail. read more

first this review is towards DJ who is in the service dept. my RDIF code for the car washes hasn't been working so today i decided to go into the service dept to talk to them about it. the lady at the desk set she reset it and it should work now.... well it didn't. when i came back she said i don't know what is wrong.....there was a young man standing there and i asked if he would drive through the car was to see if it was user error. it was not the RDIF label was not properly positioned. he got another one for me. positioned it correctly and rode with me again ensuring it worked! he went out of his way to help me. Thank you DJ for the wonderful customer service. Melanie read more

I have bought several cars from them and my salesman is wonderful, but I feel this time I'm upset about the tires on this car. It had 28,000 miles when I bought it certified and have always been good but I feel the tires on this car either were old or switched! I have always had Michelin tires and now to feel safe I will have to invest in new tires because they said the tires should be replaced soon or watch them! Just beware and ask about the tires! read more

Fantastic cars to be sure, but fantastic service department as well. No reason to go anywhere else. Mine is a 450RX Hybrid.

Eric K. was absolutely amazing! it is not often that you find a person willing to answer any and all questions that you have even when you are not looking to leave the lot with a car that day. When I tell you that this was the best experience that I have ever had at a car dealership... my mind is absolutely blown and I will hands-down recommend Eric K. to everyone that I know. When it is time for my actual purchase I know where I'm going and who I'm asking for by name. read more

They need to install security cameras as I dropped my car off for service and picked it up the next day with a half tank of gas gone. Someone is apparently breaking into their property at night read more

I really wanted to go 5 Star because the dealership itself has very friendly people and is clean, comfortable, and well lit. It is disheartening when it comes to the financing portion of the process that I lose all trust. They come out and give you the "best" rate they could find. I already knew our credit score was very good and our financial institution offered a very low rate. I explained to the salesman that the rate offered was too high and we would return the next day after I contacted our credit union. He asked us to wait while he consulted his finance rep and returned with a lower rate. This is why I hate dealing with car dealerships! read more

Parts became very oblivious and short over the phone. I'd trust people with better demeanors to work on my car. So much for a welcome being new to the area. Il take my business to another Lexus dealer. read more

went to service center of dublin, and they are always so condescending to me (probably because im young and my lexus is old) and they are always so rude to me. I needed my AC fixed and made an appointment over the phone, I drive 30 minutes there in the morning just for them to say they cant do that when I got there and I had to replace the whole system. Which is understandable but they could have told me that over the phone since they had that information the entire time. Was going to buy a lexus but not anymore! read more

After driving over 3 hour, offered $300 less than asking price -- all in cash -- for used car. Sales manager declined. stated he would take $200 off " to you make you feel better about yourself ". got up and walked out. read more

Between myself and my family members, it seems we buy a new car every year. So let's start out by saying that I have a decent amount of car shopping experience across Columbus and also out of state. First, the facilities: the buildings for both the sales side and the vehicle maintenance side of this dealership are excellent. The vehicle maintenance building has a waiting room with complementary snacks, coffee, and water. Not all Lexus dealers have a nice facility like Germain. You're shopping for a premium segment vehicle, so it's nice to shop in a building that also has a premium feel to it. Acura of Columbus down the street, for example, does not have a premium feel to it. As for the sales staff, they are hit or miss as I imagine it might be at any car dealer. My most recent experience, special ordering and purchasing a 2014 IS350 with J.T. and Nick, was largely a positive one. They were friendly, didn't apply a lot of pressure, and were very respectful. I look relatively young, so I've been completely ignored by the sales staff at car dealerships in the past. It's nice that they took me seriously, even if most people my age aren't in the market for a new Lexus. Once again, Acura of Columbus didn't even talk to me when I stopped by last month to check out their new 2015 TLX. I do a ton of research before I go in to purchase a car, so as it turned out I knew more about the Lexus IS than the sales guys did... which they probably should work on. (for example, they thought the color Ultrasonic Blue Mica was available on the IS350 F Sport when in fact that color isn't available in the US.) In my experience, Germain dealerships aren't the easiest to negotiate a lower selling price with. So if you're looking for an amazing deal and/or you haven't done your research, you might be disappointed. For what it's worth however, Germain gave me a significantly better deal on my IS350 than Lexus of Ann Arbor offered. They've also consistently given me a good value on my trade in. We've so far traded in 3 vehicles to Germain Lexus, and they beat the other dealers' offers by a fair margin. As for the used car shopping experience, I can't comment since I've never bought an used car from this particular dealership. I have noticed that their used car sticker prices seem awfully high though. If the car is only an year old, the prices are so high you might as well buy it brand new. Where this dealership really shines however, is in the service that you get after you purchase your vehicle. First, you can get a free car wash here, as long as the temperature is above freezing. Second, they'll give you a Lexus loaner vehicle with a full tank of gas for $5 while you get car worked on. Most recently they gave me a 2014 ES hybrid as the loaner! Third, the waiting area is very comfortable as I mentioned above. The prices for vehicle maintenance here is expensive. However, a lot of it has to do with the fact that most Lexuses take like 6 quarts of full synthetic motor oil. I took my old 2006 IS250 to Valvoline once and it actually cost more there than it would have had I just taken it to Germain. There were two instances 6 years ago when the maintenance guys accidentally scuffed the rear bumper on my old IS250, but they repainted it free of charge. I think we all tend to hate car dealerships in general, but I'd say Germain Lexus is relatively pleasant compared to the other major dealerships in the area. read more

I normally have a really great experience at the Dublin Germain Lexus service center, but last Thursday's experience was horrible even by non-Germain standards. First, I had to wait nearly 30 minutes just to be sign by a service advisor. In the grand scheme of things that wasn't the worst thing so I just moved on. Luckily, the Germain seems to be offering rentals again without much hassle so after roughly 40-45 minutes I was able to get one and head home which I was grateful for, until around 4 PM when I found out my vehicle wouldn't be ready that night, despite having dropped it off at 11:30. Inconvenient, but not the worst so I moved on again until they also notified me that they wanted to change the windshield wiper inserts and quoted around $88 for the service. I couldn't remember ever paying for them so I called my service advisor and questioned. It turned out I was wrong and had paid for them before so I just waited until I picked the car up to discuss further, but when I questioned $88 ($40+ for labor) for inserts I was told, "well, prices have gone up". At that point I was told about a "cheaper" alternative, where they would replace the whole blade to which I questioned, "why wasn't I told about this option?" and I received a shrug. When I began questioning further about how much cheaper it was and what the price would have been for that service, I could only get out of the advisor that the full blade would be $21.99, which was not cheaper seeing as the insert was only $16.98. When I questioned if the labor was cheaper for that option, I got nothing. This was extremely frustrating, especially after watching a you tube video to see the 1 1/2 minutes it takes to replace the insert, but it wasn't as frustrating as being given back my car only to drive away and see that they didn't even do the deluxe cleaning service I paid for. I immediately turned around, went back, and was credited the $40 for the service, but, overall, I have never had an experience this bad at Germain and I'm not sure why Patrick didn't try to do something else to make it right. At this point, after dealing with the rental cars being harder to get over the past 6 months and now this, it really feels like the service department at the Dublin location is going down hill and it makes me wonder if I shouldn't try Easton or perhaps go to a new car brand altogether given that convenience is one of the reasons I started with Germain to begin with. read more

I took my car in for the $69.99 "COVID car care" package. Well, apparently I was expecting more than I actually got. I am unable to find the description of the service, but I do remember the part about vacuuming. So, I removed everything from the car, glove box, door compartments, trunk, etc. All areas really needed a good vacuuming. Well the front, rear and trunk carpets got swept, nothing else. No door pockets, console (interior and exterior) and no door handle space. The dash was wiped with a very fuzzy cloth as evidenced by the lint coating the surface. I will say that the windows were cleaned just right. I turned down a $95.99 cabin air filter and a $74.99 engine air filter. You can get both (the best available) at an auto parts store for $78.00 tax included. I will say that I have had my car in this dealership for every recommended service since it was purchased. Now it just seems that the prices are rising as the quality is falling. I guess it takes a pandemic to bring out the worst in everything. read more

I considered a used ES350 on their pre-owned side and worked with Jimmy. He responded promptly to questions on phone and text before I showed up . He let me have as much time as I needed to check out the car in the lot and did not rush the test drive. He was courteous and professional. My inspection found an issue which they confirmed with their service department. In the end, I decided that that particular car was not the one for me and I ended up choosing a different car from a private seller. However, if that ES350 had been THE car, I would not have had any concerns about buying from Jimmy and the folks at this location. read more

Experience was very enjoyable the prices where exactly as quoted the service advisors were very helpful the waiting room was very comfortable and the coffee was outstanding had to go back and get another cup read more

Took 2012 GX460 in for evaluation and advice regarding a headlight malfunction. Was told by service adviser on the phone that a headlight was ~$250. Estimate was ~$1600, Declined to have service performed and was presented with a 'diagnostic charge' of $149. When I called to pay the bill it was $174.10 because they had to add tax and 'shop supplies'. I felt misled by the fact that there was a diagnostic charge (it was probably in the fine print) and outraged by the fact that they charged me for 'shop supplies' to do the diagnosis. It would be like going to your doctor for a visit and being charged for the paper clips and staples used for the chart and the paper gown for the exam. There were other repair recommendations. I asked if the diagnostic charge could be transferred to those repairs and was told 'no...it was just for the headlight.' Drove away with car in same condition as it arrived. In the market for new vehicle. Will look elsewhere. read more

I usually have decent service with Lexus of Dublin, but not this time. I scheduled 60k mile maintenance on my car & was given a loaner at 10 am. I was told it would be done around 3 pm. I received a call at 3:45 pm saying "Hey, just making sure we're on the same page that you're picking up your car tomorrow, we never got to it." No real explanation other than, "Sorry, we're busy." I work very early and late hours, so it's extremely inconvenient to then have to go to Lexus at night and drop off the loaner and pick up my car. It was parked on the opposite side of the building from the key drop. Not sure who dropped the ball, but I'm glad I'm moving and won't need to come back here any time soon. read more

I liked the free car wash offer you get as a Lexus buyer but the car wash has really went downhill. Only about 60% of the washer spray heads actually spray water/soap and it needs to be calibrated so the scrubbers make contact with the vehicle. It use to be well taken care of and maintained properly. Not sure what happened but worries me where its heading. read more

I took my car for diagnosing the engine running rough. they said it'll cost $160 to find out what the problem is, i said ok. A couple of hours later they said they couldn't find the problem and needed more time which will cost me around $500. Thinking that I need to find out the cause of the engine not running good, I said ok. A couple of days later I went to the service department to find my car parked in their lot. No one had called me to let me know what's going on. I went in and they handed me many pages of things I knew the car needed but said nothing about why the engine is not running right. They still charged me over $500. later I had a feeling that the alternator maybe the problem. so I took it to a mechanic to check it and sure enough it was the problem. So I went back to Germaine Lexus service department to see how come they couldn't find out such a simple problem. They refused to work with me when I told them that no one should pay for diagnostic when they couldn't find the cause. They said that I brought the car because of a check engine light not because it running bad. As if I don't like to look at the check engine light when my car is running great. I paid over $500 . I told them it's running bad and they knew that. But still refuse to hear me. I would never go back to them again and I don't recommend it. They bullshit customers by having a fancy waiting room with fancy drinks and a body massager. read more

Had an emergency on a Sunday at 3:00. They said if I could get there they could look at it and provide a loaner car if needed. Within minutes I was in and back out with a loaner car. Next morning had and estimate for the work and one day later it was complete. Thanks to everyone there for actually caring about my situation. read more

Lexus of Dublin Service is outstanding. Every time I go they provide courteous service. Josh is always helpful and explains in detail what service needs to be done each time. That is why I will always buy from Lexus of Dublin read more

Always a free loaner and free car wash (assuming the weather is nice). Top notch service here - so good that I actually lean Lexus because of how good the service is. I struggle with that - but it's true. They've helped me with other things as well - getting a detail, and having paint work done at Dent Wizard/Magic - all while I'm busy working with their (always-free) loaner car. Love this place. read more

I have always had great service experiences so this review is an exception but to be fair this is the only time I didn't have a scheduled appointment. Mike has managed every service appointment from beginning to end and they are all flawless. I can't say enough about having an assigned service person, it really makes the experience great. This time I came in because my battery died and when I called the service department they told me there were no appointments available but to bring it in and someone would look at it. The recommendation was a new battery and a trickle charger. Because there wasn't availability to work on it that day they provided a loaner while I was without my car. The service lead I was working with wasn't working the day I came to pick up my car. After I got home I realized the trickle charger was installed the trunk area. Normally the service person would have walked me through any changes and provided guidance on how to use it when I checked out. I am so use to the high level of service from Germain Dublin that this stood out as an exception. read more

Positive first. The staff was friendly and I love my car. This is my 3rd Lexus. What I was disappointed in was that the back seat had a small tear on it. The console was pulled down and I never saw that, nor was it pointed out to me. I didn't find it until I got home and was wiping off smears. I sent a text message to my sales person...never heard back. I've yet to talk to them about this. I did buy the 800.00 coating and the job was sloppy. Smudge marks and water marks all over the hood that I can't get off. Another item I am hoping they take care of. I was expecting a spotless car to pick up and that wasn't the case. I told my salesperson when you pay 800.00 for a clear coating it should be perfect. The sales person said "yes it should". No offer to fix. I will update this review once I go back next week to see what solutions they will offer. read more

Germain Lexus' service is outstanding. From the minute you arrive, you are treated very well. Mike Swetnam is a top notch service advisor. Lexus vehicles are very reliable, but when they need service Germain Lexus IS the place to go. While not the cheapest, you know your vehicle is being maintained to Lexus standards. No pressure either - they recommend if your vehicle needs more, tires, brakes... but the don't place pressure upon you to make a decision that day. We have been fortunate to have vehicles from MAG BMW and Crown Mercedes, both with good service, but not at the level of Germain Lexus. read more

I love my NX200t. Favorite car I've owned! The Sales and Service team at Germain Lexus of Dublin rocks. Basil Kuo did a great job. Very helpful, allow you to decide things for yourself and not sugar coat things that aren't ideal about the vehicle. Every time I have needed a T-RO or Oil Change, Service has been fast and great. The finance guy was awful, very cynical, and not clear about the total amount of charges. Extremely rude about financing through someone other than Lexus Financial. Ended up going with Lexus Financial, but refi-d the rate to get 1.2% better a month later. read more

It could be said Lexus has the best autos, sales and service, and of the people that make that happen Joshua Spaulding (Germain Service) is one of the best. He was excellent in all aspects for the first service repair needed on my '09 RX 350 at 150k miles. Highly recommend read more

My review is in reference to the service department. So we've been to every Toyota and Lexus service shop in Columbus and this is by far my favorite. From the first time I called to make an appointment to the end of my second visit, I have no complaints at all! Now we've owned over 50 vehicles in 15 years and currently own 7 so I've had more than my share of visits for service and sales. I understand that the quality of your visit depends on your service advisor or sales person. In my case, I got an awesome service advisor, Josh Welch. Went WAY out of his way to make sure things were taken care of, super friendly (not stuck up), and actually knows about the vehicles. You'd be surprised how many service guys/ladies I've met that don't know a lot about the vehicles they are working with. So to sum it up...if you need service on your vehicle, I'd highly recommend seeing Josh. read more

Would never buy a used car from this company. I drove in from Cleveland after calling ahead to see if a car was still available. Test drove the car and made on offer on a car, sat at a desk for 20 minutes while Salesman Armen was "checking with his boss". 20 minutes later I was told the car was being sold to the secretary's sister. Called the manger to discuss this and never even got a call back. Complete waste of my time. read more

The people that answer the phone don't tell you your rep is out for the day or in training. The web sites for most Lexus dealers are loaded w/ cookies. Other than some miscommunication and misunderstanding, things went off w/o a hitch. Jonathan was a good sales guy and I would buy another car from him. Myself, I'm always overly apprehensive when buying a new car. Minus one star for Lexus removing the transmission dipstick. I worked in the automotive field and no one I have spoken to in the automotive field thinks this lifetime transmission fluid is something that can be just left in there and never changed. I'd switch to another brand, but at this point they're the only one I like or trust. The new Camry already has complaints on their 8 speed transmission, which is why I didn't replace my 17 year old one w/ another. read more

I am always love this place, good service. nice people and the service department is out standing. Good job.

Beware of Germain Lexus Service Department. They will not take responsibility of damage they made while your car in their shop for services. My Lexus RX350 was in the shop for a recall service, I found paint damage on my hood and took it back the next day to speak with the Service Director. I showed her the damage and said that looks like a tool mark that cut through the clear coat and the paint and that was not there before my wife take it to the shop. She argues that it's a damage from rock on the road and says I didn't see that before because the car was dirty. I wonder how she gets a job as Service Director without mechanical knowledge or even Common Sense. Then she offers me to repair at their body shop at my own expense. I guess that's how they make more money, damage your car and have you pay for it. read more

Germain Lexus of Dublin - Two straight line and a single dot, that is caused by a rock according to Germain Lexus Service Director. - Car Dealers Near Me - Dublin, Ohio

See all

I've owned many Lexus vehicles over 25+ years, always serviced by Germain Lexus of Dublin. Their service is good and not inexpensive - generally competitive for routine type service items. Being an owner that drives the Lexus for 10 years or so, invariably when a less frequent item (major service interval, or exhaust, or etc) occurs, the prices appear high. Over many years, I developed a perspective that you can trust, but not really trust. That's because pricing of a repair is high, seems very high - like advocating replace exhaust pipes and tips when only the tips are the issue (that's a couple of $1000 versus $75 each tip plus installation, or about $300). Now, a Catalytic Converter, or is it? Probably; maybe. Price - seems very high for one, and there are two (second not being advocated at this time). Trust, but not really trust. read more

Service advisors are friendly. The service technicians are efficient and have quality performance only found at Germain lexus of dublin

I was shopping for a car online and made an initial offer on the car last night. I contacted them in the morning and was waiting for a written, best OTD price. I emailed after waiting a couple of hours and was told the car sold this morning to a couple who came in. I have to say that the fact I didn't get a courtesy call and given the opportunity to purchase the car (given I was in correspondence and shopping the car online) is very disappointing. It does not speak highly of your dealership and your way of conducting business. read more

My review is for the service center, not the dealership. I see Chris Havey every time I bring my car in and I couldn't be happier with the service I receive from him. This time my tire had a slow leak due to a nail. I originally took it to another tire place that was unprofessional, then I took it to Walmart and they didn't have my tires in stock. I wish I had just gone to Lexus from the beginning! I called to make an appointment and they got me in same day (Friday afternoon). When you drive into the service bay there is a sensor that gauges all of the tire treads. It turns out I needed both front tires replaced, not just the one with the nail. They priced it out for me and got to work right away. The lobby is really nice and comfortable if you wait for your service, which I did this time. Within an hour I was driving off with my new tires and freshly washed car. I love that there are no surprises on the bill when I come here. They really go the extra mile too, they were sure to match the new tires exactly to the old ones. read more

Very aggressive and unresponsive sales staff. They have a hard sell routine they follow while ignoring your questions. Service seems fine and professional, if a bit expensive. They also push unneeded maintenance. read more

This dealership claims to be #1 in customer service in the nation, but I'm not sure how that could be possible. Everyone, from the salesperson on up to the service director, was inexplicably untrustworthy and unprofessional. When I received my 2011 pre-certified IS 250 it had stains on the leather seats, scratching on all four hub caps, smudges on the dashboard, scratch on the steering wheel and a broken right wiper blade. Not to mention that they put washer fluid in my car that was not even good below 32 degrees --when the temps were dropping below zero every other day. When pressed, my salesperson appealed to management and said they agreed to fix these things since they were covered under pre-certification. Of course they are! He did clean the leather and fix the hub caps, which I would have to guess were all damaged when they replaced the tires. But after that, the fixes stopped. Everyone denied that promises had been made to fix anything. In the midst of trying to repair the outstanding car issues, my salesperson called to tell me that the finance manager was having trouble getting the title for my trade-in and needed me to go to the BMV to get a paper title for them - right away. One call to my bank revealed that this is a common issue with cars paid off prior to 2009 and all the dealership needed to do was call my bank to process the title request. If I had to do it, it would cost me $20 and a trip to the BMV. I left a message for the finance manager with this info and never heard back from him. I always thought that Lexus was very customer oriented so I escalated this to national customer service, thinking they would be concerned. But to my shock, the attitude there was the same. It was nothing more than a "you said" "they said" situation and overall, my rep sided with the dealership. The national rep didn't seem worried about the poor service I'd received. He didn't even seem particularly concerned that my experience had been so awful that I wanted to return the car. In the end and after many phone calls, the national rep did convince the local managers to make these remaining small repairs. But it was made clear to me that I was not entitled to them and they were making a "one-time goodwill exception." These are just a few highlights, people. Watch out. read more