I purchased an item form Northwest Armory Dec 24, 2025 and found out it was the wrong product, I…read morehave left multiple emails asking how to return the item and have not received a response in three weeks. I have also tried to call their three stores and never get anyone. the phone just rings and rings at all hours of the day. I am ready to file a complaint, this is not customer service. Beware of Northwest Armory folks, they look more like scammers than a legitimate business.

These guys here are top notch. I've bought a few guns from them now and everytime they're very…read moreknowledgeable and helpful. Prices compete with everyone out there.

The selection in this store is absolutely incredible, they have all the cool stuff that no one else…read morehas! Great experience, customer service was great!

I have been to a few gun stores now, but this one has been the most pleasant. The staff is…read moreextremely nice, friendly, and knowledgeable. They are extremely friendly, not standoffish, and generally want to help you find what you're looking for. Having just gotten into shooting, I would absolutely, above all else, have come here.

I recently took the Handgun Tier 1 Ignite class at Scottsdale Gun Club with Matt and Dan, and I'm…read moretruly glad I did. A few months ago, my home was struck by a stray bullet from a random shooting that happened in front of my house. Since then, a couple of other situations have made me feel unsafe in my own home. That experience led me to consider purchasing a firearm for home protection. I had visited other gun shops before and even spent time at the range, intending to buy a gun -- but every time it came down to making the purchase, I felt unsure and honestly a little scared. The truth was, I simply didn't have enough knowledge or confidence to feel comfortable having a firearm in my house. That's exactly why I signed up for this class -- and it was absolutely the right decision. Matt and Dan were incredibly friendly, approachable, and fun to be around. They created an environment that felt welcoming and judgment-free, which was especially important for someone like me who had some anxiety going in. The classroom portion was extremely informative and covered so many foundational things I didn't fully understand before -- safety, handling, mindset, and practical knowledge that truly builds confidence. We ended the class by going to the range and practicing with a handgun, applying the skills we had just learned. Matt and Dan were with us the entire time -- closely supervising, ensuring safety, and offering hands-on guidance. I never felt alone or unsure. They were attentive and genuinely invested in making sure everyone felt comfortable and safe. While I still plan to visit the range a few more times to continue building confidence, I now feel significantly more prepared and educated than I did before taking this course. If you've ever felt hesitant, intimidated, or unsure about owning a firearm -- especially for home protection -- I would highly recommend this class. It gave me the knowledge and confidence I was missing, and I'm very grateful for the experience.

Ok, I've never been to a Gun Shop or Range so I can only compare to my expectations…read more The people working there were all nice and helpful to someone asking basic questions. No sales pressure. The private lesson I had there yesterday was perfect. Alec went through everything very clearly and made sure I understood each item. Something key with guns as mistakes kill. And he was great teaching me how to shoot walking me through what I was doing wrong. Great place to start.

I bought an inexpensive doublestack 1911 and after about a 1000 rounds realized it needed serious…read morework. Gunsmithing was excellent. Looks awesome, trigger job is nice and crisp, and it now locks back with empty magazines. Highly recommend.

Awesome provider for firearm services they do everything. Engraving Cerakote, trigger jobs, scope…read morezeroing ( with some serious expensive looking devices) I always feel like my scope is canted well not anymore! good attitudes and prices are fair. Since they are an actual manufacturer which is likely why they have things you cant find anywhere else. The optics line they import (exclusively if I'm not mistaken)amazing Billet Aluminum alloy! and they have night vision laser/ ir set ups better and smaller than anyone else somehow for less and the awesome pop up optic! so durable they were seriously dropping it on the ground just to show it could withstand abuse! I saw it with multiple customers. The online store has more inventory than the actual gunsmithing / storefront but I come in to see the consignments they have since thats not online. a whole wall of mauser world war 2 rifles from 5 different countries and a 1911 thats chambered for 357 mag! Even actual Joe foss owned Guns used in the war by Joe foss himself. I have a go fund me if anyone wants to help a financially challenged student get a Reaper pop up red dot optic on my 2011!! Im looking to be one of the first civilians to own a Di optic Reaper pop up! in the Marine corps they used one on the .50 not a reaper but a DI optic unit (much larger I saw one in the display) it was the only red dot that did not succumb to SIDS! you know sudden infant death syndrome! it really shakes the hell out of em!

George and his staff know their stuff! They were very helpful and answered all my questions and…read moreconcerns. They have a wide selection of firearms. Will definitely be back for all our gun needs!

Hands down the best gun shop in Phoenix. Very personable and knowledgeable. Friendly and inviting…read morewhich is refreshing in the gun store community. I highly recommend stopping by for all of your firearm needs.

The machines are absolutely the best but very shocked after all these years we are being charge…read moreshipping on warranty. That's just telling me that your product may be failing to much or worst your the company is in trouble. Will address this at the shot show with customers around me when I talk about this. 49 years as a FFL and never thought I would see this from Dillion.

I have been a Dillon Precision customer for about forty years. Their products are amazing. I went…read moreto their location in Scottsdale about a month ago for a couple of items. One of the items was to replace a Primer Early Warning System. It was about thirty five years old. It just wouldn't beep/buzz when the rod pushed down on it. I tried to repair (replace the batteries, checked the wires inside, clean up any electrical connections) and just figured it was tired and done with. It would work sometimes but not always. The price was reasonable for a new one and I was just going to buy it. The man at the counter had the part and asked me a couple questions about the old one. He then said he was not going to charge me for the part. He said it was covered under the warranty. That is great customer service.

I was cleaning my EZ 9mm and the pistol got stuck on reassembling it. Jammed up good. I took it in…read moreto Elite Ordnance and the gentlemen behind the counter not only unjammed my pistol but show me a few tips on handling it. It was my first time in being in this shop being a new gun owner but Elite Ordnance will definitely be my go to for any issues I may have or purchases I may need. Very impressed with the customer service. Highly recommend! Paula

This is an amazing gun store. Mike, the owner and his staff Scott, are extremely personal to deal…read morewith. I have several guns which I need help ordering and they have totally devoted their time to help me what I needed. Both gentleman have many decades of experiences and knowledge of fire arms and actual field experiences. You gotta still their wisdom's. Thank you, Elite Ordnance Mfg. Great Job!

Gunsmith's name is "Steve". What a nice man! Add to it being a very competent & efficient gunsmith…read more I brought him my Taurus Tracker and the specific platform necessary for the installation of a new ADE RD3‑019 (RMR green dot scope.) After consulting with my ChatGP "buddy\advisor" specific screws were crucial to successful install. I purchased them separately from Amazon. Steve didn't like the head tapering. He asked permission to use his own screws. Upon my affirmation, he proceeded to his belt sander to make custom length modifications on his own screws. He treated my Tracker like a surgeon with his scalpels being a host different punches, screwdrivers, and Allen wrenches. He was intriguing to watch! Not only did he calibrate my scope perfectly, I asked him if he could take a quick look at my 9mm semi with a green dot laser to check its alignment. "No problem". Done in a jiffy. I can't recommend Steve more highly!

amazing service, knowledgeable and very quick turnaround. Stephen was great. Worth the drive across…read moretown