Family members recommended I bring my '96 Acura to this shop for a torn CV boot repair. I spoke with both owners over the phone, both were extremely nice and knew my family by name. I was quoted a fair price for the replacement of my axle, and scheduled the repair for the following day. Upon arriving to pick up my car the next day, I was informed of several other issues with my car. I expected this, as my car has been aging and since many of the repairs were more costly than the value of the car itself, I opted to let things go as this car was/is a beater.
During the explanation of issues, the woman, Becky, did a very nice and courteous job of explaining all the problems that they noticed with my car. She was very clear about the fact that my car was not long for this world, and that the repairs it needed were extensive and costly. To give an idea of what were talking about: The exhaust is rusted, flanges failing, no muffler, missing pipe from catalytic converter to muffler, EGR system flow low, tire pressures low, tire wear uneven, AC condenser fins wearing off, issues with upper radiator coolant hose, leaking oil from rear seal and front oil pump on the engine, etc. Certainly not good, but apart from the tires, nothing that is/was a safety issue. I had also intended on buying tires from this shop before my experience here.
My objective in obtaining their professional opinion from this shop was to gauge how soon I needed to replace the car. I have had this car for 5 years and put 100,000 miles on it and have been expecting to replace it soon.
During Becky's detailed and professional explanation, the other mechanic, John, chimed in from across the room to berate me over the state of my car. A few quotes from him: "This car is a complete piece of shit" "What kind of monkeys have you had working on this shit?" "You have severely neglected this car" "I am not happy about working on this junk", finally, dripping with sarcasm he stated "It's a real gem"
Needless to say, I was offended by his lack of professionalism. Becky made an excuse stating they had a tough week. I understand that, but in all of my "tough weeks" I have personally never cursed at a customer or raked them over the coals for something as commonplace as driving a beater car.
In short, the work and diagnostics were high quality and thorough. Had John simply kept his mouth shut, instead of giving into his urge to be senselessly rude, I would be very pleased with the service.
If you don't mind paying someone to fix your car and curse at you when you pick it up, then this is the shop for you. read more
