Vladamir was my service coordinator today for 2021 Rav4 for my yearly oil change and safety check…read morebefore I drive to Seattle. He was also my service coordinator last year. His attention to detail and ability to get my warranty issue take care of very quickly was very appreciated. I will request him again.

As a concerned citizen and advocate for consumer protection, I feel compelled to speak out about a…read moretroubling experience involving AutoNation Toyota in Pinellas Park is located at:8501 US Highway 19 NorthPinellas Park, FL 33781. A young single mother, raising a son with muscular dystrophy, reportedly spent $10,000 on a vehicle that became inoperable within just two weeks. When she returned seeking assistance, she was allegedly told she would need to pay an additional $4,000 for another vehicle rather than receiving meaningful support or accountability. This story, now circulating on TikTok, raises serious questions about ethical business practices and the treatment of vulnerable consumers. Businesses that serve the public have a responsibility to operate with transparency, fairness, and integrity--especially when dealing with families already facing significant challenges. Rather than responding with hostility, the community should focus on lawful and constructive action: documenting complaints, reporting concerns to consumer protection agencies, organizing peaceful demonstrations if appropriate, and encouraging public awareness so others can make informed decisions. Accountability is essential in maintaining trust within any community.

Frank Lovett did everything possible to help my husband and…read more myself along with our son-in-law to find a car that we need. Crown employees and Frank performed the task of completing the sale in a timely manner which was appreciated. I would highly recommend this salesman and Crown Honda.

If you are looking for a seamless car-buying experience, I highly recommend Crown Honda…read more Alen provided incredible service, accommodating our schedule by FaceTiming me to do a comprehensive walk-around of our Honda Pilot TrailSport before we even arrived and took the time to further ensure we were happy with the vehicle when we arrived at the dealership. When it was time to close the sale, Dali stepped in and was a true professional. He made the financial wrap-up efficient and ensured the vehicle was perfectly detailed and fueled up before handing over the keys. Alen and Dali both made this a zero-stress, easy, purchase! Thank you Crown Honda for the amazing experience!

I found the car I wanted on Autotrader and received a call from within an hour. He worked on the…read moredeal and had me pre-approved within a couple hours. Scheduled appointment for the next day and called to confirm the morning of. He was very pleasant and did not pressure me at all. At the dealer, I received the same level of customer service in all areas including Sales, Finance, and Management. awesome in the finance department. He was very personable and made the transaction less stressful

Got an amazing deal on a BMW X5 diesel off Craigslist. 1 year warranty on the vehicle, and very…read morelittle miles. Easy people to work with, and got the car shipped directly to me. Awesome!

Took my wife's car into the dealership for a free oil change and to check her ac that started…read moreblowing hot air and ofcourse they quoted us 6,000 dollars to fixe everything... got recommended to mike by a friend and he fixed everything for 400 dollars! Can't recommend enough they were so nice and helpful and literally saved me thousands!

I stopped in for a leaking tire due to a screw puncture. The price was more than fair and the guy…read morewho took care of the tire was very friendly and took care of it immediately upon my arrival. I did call ahead to check if they could fit me in as it was in the afternoon. I would definitely consider using them for other types of service and repair if my ride wasn't still under warranty.

Staff is very helpful, and very nice. Me and my girlfriend got our last two cars from them. I've…read morehad not had any issues with them since we had them even with our credits as bad as they are we were able to walk out with a vehicle and a 2019 at that.

Many years ago I tried to buy a car there and I did have some money but because my credit wasn't up…read moreto their standards I couldn't get the car I wanted so I went to Tampa and I bought a car and paid $410 a month with no problem

Their company's pledge of honesty and fair dealing was a clue. Then we met others who were there…read moreto buy used cars in great condition. One had bought 10 cars from them, another had bought 3. Repeat customers are the surest sign that the company treats its customers well! We bought a beautiful old BMW convertible and it is a great pleasure to drive. We chose the hard-top convertible so we could drive w the top down when we're cruising up or down Gulf Blvd in the barrier islands. They were giving the car its final detailing & discovered the front brakes were worn and a tire had a nail in it near the rim where it can't be repaired. They installed new front brakes & new tires before they'd release the car to us. We had already paid for it, yet they didn't charge us extra for these fixes. That's commitment to their stated business principles!! We'll definitely be back. They say what they mean, and mean what they say. Straight dealing. How refreshing!! Nice folks, too, a pleasure to work with!

We traded our vehicle with one from Genuine Motorcars. Their ad indicated that their vehicle was…read more"certified" and in excellent condition. We dealt with the owner, Jim DiGuiseppe, who also assured us that their vehicle was inspected and there were absolutely no issues with it! Being out of state, we purchased their vehicle based their assurances - a big mistake! Before shipping our trade vehicle to them, we had it detailed, filled the gas tank, and included all the receipts and documents with our car. However, they didn't even put enough fuel in their car so we could drive it to a gas station after picking it up! On the way to get fuel, the car died due to lack of fuel, stranding us! The owner told us that he had a buyer for our car and we agreed to the trade at over $40,000 loss. Upon receiving our vehicle, it was listed on the dealer's site for sale at $10,000 over what was given to us in trade! A total misrepresentation! Regardless, we hope that they'll be able to profit from selling our vehicle. We immediately noticed many issues with the vehicle: altered and inoperative speedometer, missing keys, missing the wind deflector and missing battery charger. Old engine oil, broken dipstick neck, clogged air filters, bald tires, damaged wheels, severe shakes, numerous rattles, and etc. We brought all these to the owner's (Jim DiGuiseppe) attention immediately. He promised that he would look for the missing keys, but he never provided them! Later, he refused to accept any responsibility claiming that he sold the car "AS IS"! He also accused us with trying to coerce him to compensate us in exchange for a good review! All we asked him was if he would cover some of the unexpected and hidden repairs so we wouldn't include them in this review. Photos of the speedometer and the tire attached. So far we have spent over $4,300 and anticipate to spend another almost $16,000, totaling over $20,000 on the car that the dealership and the owner, Jim DiGuiseppe, claimed to be certified and in perfect condition! We are planning to file a complaint with the Florida Department of Highway Safety & Motor Vehicles, Bureau of Dealer Services. No dealership should be able to sell a vehicle with dangerous and unsafe tires and altered speedometer, among other issues! These are what we have spent so far on their supposedly perfect vehicle! - Replacing the missing keys; $ $1,752. - Repairing 3 wheels; $ 420. - Balancing the wheels $88. - Tires; $757. - Alignment $250. - Oil/filter change: $550. - Air filters: $200. - Missing battery Charger, $210. - Battery connector cable: $94. - Dipstick neck: $18. Ongoing anticipated repairs and replacements: - Wind deflector: $8,083. - Instrument cluster:$6,720, plus $975 labor. - Checking and correcting door rattles by removing door panels: $800 to $1,200. - Other possible issues... To the future buyers from Genuine Motorcars, do not take their words and their ads about the condition of their vehicles! UPDATE: The dealer responded that the car was inspected and not an "AS IS" vehicle!, coming with engine and drive train warranty. We had no problem with drivetrain or engine. If the car was actually inspected, how could they have possibly missed the bald tires and stuck speedometer? We immediately sent the photos of the above to the dealer, but Jim DiGuiseppe's response was that the car was sold "AS IS" and refused to accept any liabilities! Why would anyone replace good tires and clean engine oil, or repair good wheels, cause rattles, and replace clean air filters? If he actually paid for inspection, he should demand a refund. We have receipts for all these and other repairs and replacements. Please see the photos we sent him right after the purchase showing a bald tire and the speedometer stuck on 60 mph when the car is parked! We have purchase many vehicles from out of state. However, we never had any issues with any of them except with our last purchase from this dealership, Genuine Motorcars and the dishonest owner/manager Jim DiGuiseppe. They clearly sold us a LEMON for over $116,000!

Sadly it was a very poor experience. Worst first impression I have had in a long time…read more Crown and Mercedes-Benz corporate should be made aware what a disgrace this service department is. As a first time Mercedes-Benz owner I expected so much more from thier "badge". These dealerships and service departments represent that badge and much maintain the high degree of of customer service and support to maintain their superior luxury status and image. I wrote an email with the multiple problems I encountered on my first visit. I got a voice mail at the end of the work day and called back the following morning. I never heard back from them again. So its quite apparent they do not value new customers. This is not a good team to do business with. Beware my Mercedes-Benz friends.

Calvin and Bruno in Service are amazing!! I have a MB Sprinter that I must keep in tip top shape to…read morekeep my business afloat, and these 2 exemplary professionals make it happen. Anytime I have a mechanical issue, big or small, I can always count on above and beyond service. I never say this about auto repair services, but I am compelled to make a big deal about how I'm treated here. As a woman, you won't be taken advantage of and overcharged for unneeded parts or service. You will be treated with respect and a smile! Bruno is my usual Sprinter expert...but Calvin has stepped in on occasion with that same attention to detail and fast handling of your problem or need. Great work gentlemen! You deserve the shout out. Stay cool!

Used cars here can be very badly damaged. I bought a car with them before CARFAX was popular so I…read morewas going on the word of the owner who was introduced to us by a friend. DO YOUR RESEARCH ON THE CAR HE SELLS! Very dishonest person and hope no one else have to go what I went through.

Very dishonest dealer! My wife and I bought a Mitsubishi from him that looked OK visually, but It…read morewas actually extremely rusty underneath. He never mentioned it of course. Should go back to Vietnam and see if he can do that there. They would probably cut his head off!!

I would not recommend this shop based on repeated bad experiences. Between my car and my daughter's…read morecar, they have caused problems three separate times after working on our vehicles. Each visit resulted in new issues that were not present before the service. We trusted this shop to fix our vehicles and instead left with more repairs needed than when we arrived. At this point, the pattern is too consistent to ignore. Whether it's carelessness, lack of skill, or poor quality control, the outcome has been the same: damaged vehicles and wasted time and money. Steer clear if you value your car and don't want it made worse by the people working on it.

Recently purchased my third car there and as usual it went smoothly. From the second i saw what i…read moreliked to the sales and honesty that they demonstrate, I shall highly recommend them to anyone for sales or service. a big thank you to Daniel and staff for making me another happy buyer. Keep doing what you guys are doing.

I'm so glad I listened to the reviews others had shared about Rising Sun, Vanessa and her team!…read more Vanessa, the owner/mechanic, was refreshingly honest and straightforward and gave me a no-nonsense rundown of what my vehicle actually needed. I really appreciated that and feel much more confident about my 4Runner after having it checked out here. She even told me it was a very nice truck, which made me feel so much better about my purchase!  I went in expecting there would probably be quite a bit of routine maintenance that was overdue. Instead, Vanessa told me I still had at least another 5,000 miles before any of it was necessary. The timing couldn't have been better from a financial standpoint! I also want to give a shout-out to Carissa, who I think runs the office. She was incredibly friendly, attentive and helpful from the start. I'm very glad I found this shop and will definitely be bringing my 4Runner and my husband's Honda to them when it actually is time for maintenance or repairs.

When I got here I was met with extremely knowledgeable mechanics, above and beyond kindness and…read morecustomer service, and people that only want to genuinely help you and only fix what needs to be fixed and NOT try to get you for everything they can. They diagnosed the issue my car was having and quickly fixed it for me with a smile. I can tell this shop is run off of good moral and strong integrity and they will always have my business for now on.