I have used Playful Paws for years. This is the first time I have ever had concerns regarding the…read morecare of my dog. In July 2025 my family went on vacation and boarded our dog for 10 days. I paid extra money for my dog to have a cot while I was away. Upon my return, I was told by staff that he has a cut above his left eye. When she brought him out she said she had to wipe green mucus from his right eye. I told her it looked infected. I paid and left. On the car ride home my dog smelled like urine. As soon as I got home I called back and asked about the urine odor and double checked that he slept in a cot. I also complained about the infection of his eye. I also noticed my dog was limping. I was reassured the manager would give me a call. That never happened! No one ever called. I decided I would no longer use them for my dog again. I do not feel like my dog was properly taken care of during his stay. Update: Yesterday I received a call from the President of the company. He apologized and offered a free bath for my dog. I accepted his apology and the free bath. The staff were also very apologetic. I appreciate him reaching out and addressing the issues and concerns.

I am greatful for Natural Pawz entire team. Special thanks to Alison and Paisley for their upbeat,…read morepositive, encouraging attitudes. This place is the home away from for my two dogs. They are always happy to come here.

Lisa is an amazingly kind, honest and caring cat loving person!! You won't be disappointed in her…read moreservices!

I moved to Louisville in 2017 for work. I traveled for wok and back to PA often. Lisa was always…read moreavailable to care for my 2 cats. She did a fantastic job and always provides updates how they were doing. It was a great relief to know someone reliable and caring was watching them when I was away. You won't find a better pet sitter anywhere.

I took dog here for 4 years and a half, they are not very friendly at all . should have recognized…read morethis from the start , they don't even do what you suggest for your dog . and they tried giving me the wrong dog when I went and pick my dog up . well they did it again just this past month. I went to pick up my dog . and these people were putting my dog in there car , it's a good thing I puled up when I did . he would have been gone . and went back in and told them this , and was ignored like nothing happened! please don't take your animals here . you might not have it when you go to pick it up ! if they mixed up your dog twice, and then play it off like it is no big deal. can you imagine how they treat your dog while they are in there . never wil recommend them to eny one period!

Amazing service. Clean salon. Everyone friendly and professional. Got us in for an appointment…read morequickly. Gave me a perfect time estimate for the appointment and when I could pick my dog up. She was groomed perfectly and is still smelling wonderful weeks later. Great value! Loved the bandana touch too :)

Took the time to fill out all the information on the website for all 9 of my pets. I pay for a…read moremeet/greet to see if they will work. I work 3rd shift so I stayed up all day to meet them. I sent a text to ask them when to expect them, no answer. Sent another text, again no answer. No one ever had the decency to respond- not a call or text. What kind of company does this?

We use them all the time. Great service and our pets love Kathy, our regular sitter.read more

Cute store front for your pet needs. This place offers a variety of services from baths to boot…read morecamp to boarding complete with a play yard. Reasonable prices for excellent service.

My dogs always look so good, definitely recommend them to groom your Dogs, my Dog love going there…read morefor there hair needs, all I have to say is let's go the Sam Russell's they get so excited.

I'm not certain how I felt after having my Samoyed groomed here 1 time, I know for certain he was…read moretrimmed and was not supposed to be, Sammy's get baths and brushed. They admitted they've never groomed his breed so I gave clear instructions. I dropped him off at 8:15 am and called back at 2:00, didn't get a pickup call until 3:00. It smelled really awful in there, when I got my dog in the car he stunk. My teenager said "Mom he smells like wet fart with baby powder!"

Do not recommend this place! Our dog stayed there for 2 weeks while we were on vacation. He came…read morehome with scabs all over him, was not himself (usually very active, but no where near that when he got home). Turned out he had a bad bacterial infection and his eyes had green stuff running out of them. Contacted the office and was told Management would return my call and they have yet to return my call.

had my dog stay at the hotel for a few days; he returned happy, looking good, smelling nice and…read morebetter trained!! I will 100% use them again for boarding my doggo

I absolutely love Nicole and the care she and her team put into your animals. My dogs are excited…read morewhen they see us pulling up to her building! I also use her boarding services when I'm out of town and the prices are incredibly reasonable. I had a hard time deciding which groomer to use, and I don't regret my decision one bit.

Veronica Stewart is the best around! You can rest assured your pets will be well taken care of!!read more

From the owner: Reliable pet lover will care for your pets in their own home.read more