Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Review of Fitzgerald Toyota Gaithersburg - Selling My Vehicle…read more My experience selling a truck to this dealership was extremely frustrating and I would caution anyone considering doing the same. They require sellers to deliver the vehicle to the dealership, stating they will reimburse the cost of a rental car for the trip home since they do not pick vehicles up. I followed their process exactly and rented a car for the return trip. Despite multiple attempts to contact them afterward, I was never reimbursed for the rental they recommended. . Payment was also delayed. They received the title on February 5th but did not issue payment until February 13th, and that only occurred after I reached out twice asking for an update. Another concerning point: the truck was listed for sale on their website before they had paid me or even received the title. To make matters worse, my license plates were never returned. I have documentation of the agreements, the premature listing, timeline of title delivery and payment, and my attempts to follow up about the rental reimbursement. Overall this process felt disorganized, poorly communicated, and far more difficult than it should have been. If you plan to sell a vehicle here, I strongly recommend getting everything in writing and being prepared for delays, last-minute price changes, and follow-up issues.

Unfortunately I've had to get my car towed twice in two years- fortunately I used Morton's Towing!…read moreThey are super nice and friendly and they have very fair prices. They've been great to talk to over the phone and they'll give you a time and price estimate right when you call. You get a link to watch the truck drive to you with an estimated arrival time. The truck drivers are super nice and professional. They explain the total cost, what they're going to do, and give you a detailed receipt that explains everything. You can pay them directly with either card or credit, and they load your car right then and there. I wish I wasn't a repeat customer lol but they're really awesome!

In October 2024, my classic vehicle's engine wouldn't fire up. I contacted Morton's Towing for…read moreservice. I had used them in June 2024 and I was extremely satisfied with their service. I called them around 7:30am to make arrangements for tow around lunchtime. I had several meetings so they said that they could accommodate my requested time. I find their team to be professional, courteous, and highly skilled. They are compassionate about their customers. I highly recommend.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

OUTSTANDING WORK & PRICE!!! I had a dent in my Tacoma's tailgate that was right across a…read morefactory-bend, making the repair a nightmare. Oscar did an absolutely TERRIFIC JOB completely removing that disfigurement and...are you ready for this?...LESS EXPENSIVE THAN ANYONE ELSE IN THE AREA!!! C'mon folks...this kind of work, AT YOUR HOUSE, for less than ANYONE ELSE?!?!? Some of my neighbors have seen the work and have asked for his contact information. I HIGHLY RECOMMEND Oscar and his company, Dent Restoration. THANK YOU OSCAR!!!

Great job! Appreciate the great work. My car looks awesome.Oscar even took care of a few very small…read moredents that was not part of the work initially.