Just watched a Safelite commercial with a happy technician showing up in a truck, apparently right…read moreaway, replacing a windshield roadside, and leaving an ecstatic customer. NOT MY EXPERIENCE! After my windshield was smashed by a flying metal object on I-95 in Rocky Mount, I was told that it couldn't be replaced for 3 DAYS! Consumer beware!

First problem when you call, you don't get a person. The recording said that if you order online…read moreyou got a $25 discount so I hung up and filled out the order online. When I was finished it said they would send an email and call before they came. I'm still waiting for the email and call, it's been 2 weeks. I called another company, they had my windshield replaced the next day and it was $50 cheaper.

Always amazing people and work…read more Will return! I've been there three times Very knowledgeable and honest

This is NOT the same Don's Body Shop anymore. They replaced a front bumper and did not know how to…read morematch the paint. They said because the bumper is plastic and the car is metal, the colors will not match. They said that they used the original color that was originally used on the car. They also said that the car had been repaired before. Excuse after excuse for not doing it right. The colors did not match. Even the insurance adjuster said the colors did not match. After I pressed the issue and told them it was not acceptable as is. They agreed to repaint the bumper. Now the bumper matches the car. However, they would not pay for a rental car for the extra four days it took to make the bumper right. The receptionist is very friendly. However, Greg should not be in the customer service business. He would not admit that there was a mistake, never apologized for my inconvenience, and never even said thank you! It should have been right the first time. I told the receptionist that I was going to write a negative review about my experience and about how Greg was so rude, unprofessional, unwilling to make things right, never apologized, and never even thanked us. She said he is a character. I would have asked to speak with the manager, but, He Was Sitting In The Same Room and heard everything that was going on and Never offered to assist or speak with me!! I have used Don's in the past with much success. However, I will not be bringing them my business in the future and I cannot recommend them. There are many good choices of Body Shops in Rocky Mount, Stay away from Don's. (Insurance paid for the rental car for the initial work to the car. However, of course, they would not pay for the extra four days to repaint the bumper that was painted the wrong color by Don's. I believe Don's should have paid for the rental car as this was clearly their mistake) See pictures below of what they thought was a good job, and refused to make it right until I said it was unacceptable and refused the car until it was right. After a lot of back and forth, they never returned my calls, the car is finally fixed with matching paint. Note, that they Never called me to inform me of the progress of my repair or the lack of progress. I had to initiate every call. Even when my car was ready the second time, I called to see if it was ready since it was already the forth day of a 3-day repair. I was told that they are pulling it around right now. LOL I really doubt that. Show less

Yesterday I called my insurance company and they were able to schedule me an appointment first…read morething this morning with Jon's Auto Glass. I showed up at 8am and all my info was there ready with the clerk. He confirmed that I was getting my window replaced, told me my total and said it would be roughly an hour and a half to complete. I sat in the waiting area and watched TV. An hour later my car was ready! The gentleman who serviced my car called me outside to check it out it looked great! My mats were vaccuumed which was nice and he went over the warranty with me. Everything was quick and simple! I will be recommending to family and friends.

They were excellent in solving a problem that did not occur whereas another place that covered up…read moreour VIN number when they replace the windshield. They put on a new windshield that did not leak over the weeks after and they are customer service is top notch.

Soooo bad. They kept messing up my windshield and having to come back to fix it. The last time they…read moredid it, the dude dropped the machine on my hood and left a dent. Of course, he denied it. Low budget company.

Update They got back to me some sort of miscommunication…read morebetween companies. Set up new appointment and took care of it. Looks great now.

Joe was a true professional, he figured out the logistics of the job, a time and a place in a very…read moreeloquent manner. He was on time, like Winston Wolfe on Pulp Fiction. The Job was done to perfection, no evidence of coruscating, blinding light coming inside the vehicle! :) I would highly recommend him.

The guy I spoke to was very professional. He had never installed on a Tesla but was willing to do…read morethe roof even though it's a little tough to do. I also wanted clear ceramic tint in the front and he suggested not using the clear as the clear will have a weird discoloration after a while. I thought this showed character as an owner not trying to upswell but provide quality products and services. Reasonable pricing, I'd recommend him to anyone in the area. Also got a warranty card for the tint.

8 years ago i worked for a local restaurant and the owners would come in and eat. Always very sweet…read more& soft spoken. So then 2 years ago i had my 2008 eclipse tinted by Dan. AMAZING work. Top Notch. My eclipse has never shown the first sign of the tint wearing out! So of course when i bought my new 2019 Colorado, there was no other choice of who to carry it to. Tint is not his only gig though. I bought some AVS Visor Vents. He called me and "recommended" i go with a different brand for longevity and quality. WHO DOES THAT? Only someone that values YOUR money too! I appreciate Dan & his business and i look forward to many more years of business with him.