Khalil was outstanding!!! He was professional and worked to understand what we needed and discussed…read morethe options that met our needs. He resolved a mess created by another location professionally with accuracy. He was transparent and let us know the billing impacts based on the various options. Great experience! Ask for Khalil!

The absolute worst! I took a phone there for the screen to be repaired and they broke it. I was…read moretold "hey this is technology and sometimes these things happen". When I asked to speak with the owner/manager, I was told that he was in Texas. When I spoke to him, he was also unhelpful and used the same language when speaking to me. The customer service was rude and even hostile. They refused to replace the phone that THEY BROKE!!! If you value your time, money, and property DO NOT GIVE THEM YOUR BUSINESS. I don't know who these "reviewers" are, but they are not telling the truth.

This place is very good. It only took 10 minutes to repair my iPhone and it looks brand new. Highly…read morerecommend!

My husband's iPhone screen was cracked. Mings repaired it in 10 minutes. Very nice and efficient…read moreand convenient.

There was some kind of meeting? Party? Maybe just workers and I even saw a work looking shirt with…read more"volunteer" on it all sitting around round tables in the store laughing and carrying on. Not professional at All. The volunteer was the Only one who even acknowledged me. And not until she was through with another customer. I had to walk past all the other employees ! ? Very uncomfortable. I was made to feel I was intruding! From what I understand this is a Corporate Store , absolutely ridiculous! What a terrible experience. " I eventually was helped and was able to use 1 of the 2 discounts I got for switching & signing up by a rep in Lucedale. ( not at Lucedale Store) Think you're confused? I get it.. I was definitely confused!

Frustrating experience. Staff was nice enough while selling their products. But they gave me a run…read morearound about actually getting the products in my hands. Multiple calls. Multiple visits until issue was resolved. Took over 10 days. The manager was kind and tried to help. Very difficult. I'm looking for a new provider now.

Drove across town to this "company" store so we can turn in our trade phone that the now useless…read morelocation in Tillmans Corner refused to accept. I still cannot believe the location we have bought who knows how many phones and what all accessories from over the years has going on, but that's another story. Eased into store on a busy mid-day and were greeted quickly and introduced to Rashaan Tate. Let him know we were needing to return trade in phone. Mr Tate reviewed everything and let us know we had an option to keep phone for a reduced upgrade if we wanted to keep old phone. Interesting, since the trade in phone is the newest in the family and nothing wrong with it except Lil Pug wants newer phone. Had this been known earlier we may have done that and let go of one of the older phones me and the Mrs are using, but that time has passed and I just want to get this over. Mr Tate was very professional and handled our transaction happily and was a pleasure to deal with. I am sure he works on commission and this taking of his valuable sales time with waiting customers made me feel bad. As someone who works on commission I understand that we will not put any money on his check, that went to the gal at the other location. My only hope is that Mr Tate is at this location when we go to upgrade the other 2 phones this spring, I will call ahead to make sure he is working when we come for that purchase. I highly recommend asking for Mr Tate, he was an absolute pleasure to work with even though I am sure he may have missed a sales opportunity in the room while he helped us. This is the customer service every company looks for and is so rare in today's world. I just hope the powers in charge see this review and take the appropriate actions to reward Mr Tate with the recognition he deserves. This is service AFTER THE SALE, and it was not even his sale to service. Kudos to you sir, kudos.

i had a blown tire on the interstate limped in on the spare. the service team took care of me first…read moreclass and professional. I'm from out of state but if I lived in mobile they would have my business thank you.

My wife and I were pleased with the service we received here tonight!…read more Daniella (Not sure if that is correct spelling) helped us with our new phone. She was very patient in helping us and stayed 30 minutes after the scheduled closing to help transfer our data to a new phone. She made the customer/client experience very personal and friendly. Will come here for all our phone needs from now on.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Mobile store today.

Nonprofessionals... I was lied to and mislead into signing a Next contract. When they called…read morecustomer service to alter the contract, the customer service authorized the change but they still would NOT do it at one point, I was asked to leave the store (in front of my kids). I have never been humiliated in my life. Save yourself the trouble and go to a corporate att store (Never ever will I walk in into an authorized dealer store)

From the owner: AT&T, serving over 81 million wireless customersread more

Ask for Sheldon. He was extremely helpful getting me transferred from Verizon to AT&T, as well as…read moregetting me set up on a new phone. Flawless process.

They have terrible customer service, they are very slow to fix problems, and they want to charge a…read more$99 service fee to fix our cable that they just installed.