I fell and fractured my wrist and had a x-rays and a splint at the emergency room at Mount Sinai West on 9/19/20. They were great, but I was referred for follow up to Michael Hauser, M.D., a hand surgeon at 425 W 59th Street for follow up.
I got an appointment for 2 weeks later, 10/5/20. I gave them my insurance information. I should have seen them sooner or 10/2 at the latest, but this was all they had. The office confirmed my appointment by text and phone message on 10/2/20. At 4:30 on Friday, 10/2, the office called me again to cancel and said they don't take my insurance. They left me hanging out to dry! They did give me the phone # for another office on Union Square, but that office could not take me until end of October. Too late! Now I have to find a doctor who can take my insurance. I need to see someone this week. I think I will get an appointment and visit the ER again to have a cast or re-splint. Is this negligence or malpractice? Would they blame the staff? Very irresponsible. read more