Andrew came out first thing in the morning After I made an…read moreappt the night before. he was professional and knowledgeable. Fixed Our kitchen drain and gave us great advice. Only took an hour and all in all a great Affordable job! Thx!

I put out a Yelp request in January 2025 to get a new tankless water heater and water filtration…read moresystem, and Bryan came out, walked me through everything, and gave me a solid quote compared to other companies who also came out to the house. He was also very impressive when listening to him explain what our system could look like and what our options would be. At that time, we were already having an ADU built in our backyard, and when the contractor found out we wanted a new tankless heater and water filter installed on our main house, he offered us a discount and installed a tankless heater. It ended up being a big mistake as they did a very sloppy job. Fast forward to this past September 2025, and my wife put out a Yelp request to get a water filtration system installed. She did not know that Pure Plumbing had come out previously, but I recognized Bryan's name when my wife told me he would be coming to the house. He walked my wife through everything while I was at work, and she was impressed by him too. He even pointed out where our contractor's plumber had made a major mistake with our tankless heater. We ended up having Pure Plumbing install the water filtration system, the price was great, and they did a fabulous job. In addition, thanks to Bryan's alertness, we were able to have our contractor's plumber come out to fix their mistake. Thank you Bryan, and thank you Pure Plumbing. I highly recommend this company.

After doing a lot of research on all the various water softener/conditioner options, I knew I…read morewanted to talk to people who specialize in water treatment as I was a bit overwhelmed with all the different information out there. I got in touch with Jaye at All Cities Water Treatment and he helped walk me through everything I needed to know about my water and how to treat it. He candidly answered some of the questions I had along with explaining the different options they offer but never tried to sell me on anything I didn't need. Jaye let me know that once I have a system it's very easy to add things on if I want. Jaye came out to my home for a consultation and to look at the plumbing. He drafted up a plan for the drainage of our new system and we got on the schedule for install the following week. The estimate was extremely fair compared to some others I had received. Eddie arrived promptly and did an amazing job with the install, replacing a failing valve, tucking and hiding piping for the drain. He was super knowledgeable on the system and walked me through the basics of what I needed to do. We are already starting to feel and see that the water is softer and cleaner. I will be recommending All Cities Water Treatment to anyone who is curious about water treatment!

They provided a rough estimate before coming out to view the property. Most other companies would…read morewant to see the house first.

I had a great experience with EcoWater SoCal regarding a price match request. I had placed an order…read morejust days before a 20% promotion started. While I didn't get a response via email initially, I called their office and spoke with the Customer Support Manager, Marissa Michel. Marissa was professional, understanding, and resolved the issue immediately by processing a refund for the price difference back to my card. It's rare to find such honest and responsive customer service these days. If you have any issues, I highly recommend calling and asking for Marissa--she truly cares about customer satisfaction. Highly recommended!

First and foremost, I would like to thank the EcoWater team for their professionalism and…read morewillingness to help. Their customer service is top-notch and aligns well with the values expected from a Costco-affiliated business. That said, I do have some concerns about the overall process. On Saturday (3/14), I discovered a major leak coming from my EcoWater ECR3700 system. Water was streaming heavily, and initially, I had no way to shut it off. In a panic, I contacted the original installer, Jose, who reminded me about the bypass valve. I was able to engage it, which stopped the main flow from the cracked valve assembly; however, the unit continued to leak. The bypass valve, which is supposed to fully stop water flow, did not perform as expected. Since the leak was at least somewhat controlled, I waited until Monday (3/16) to contact the office. They scheduled an emergency appointment to assess the situation. The emergency visit cost $250, compared to $150 for a standard appointment. Given that I had an active leak through no fault of my own, I felt I had no choice but to proceed with the higher-cost option. The technician confirmed a crack in the valve body but was unable to resolve the leak due to high water pressure. He recommended replacing the pressure regulator. Marissa from the office was very helpful, but the earliest available appointment to replace the water softener was not until Thursday (3/26). I was also informed that the system could not be replaced until the water pressure issue was addressed. This was confusing, as my water pressure has remained the same since the original installation. According to the specification sheet for the ECR/ERR3700 system, it is rated for up to 125 PSI, while my home measured around 100 PSI--high, but still within the system's stated limits. It was unclear why replacement could not proceed under those conditions. After some back-and-forth, I was able to work out a solution with the technician, Charlie, who ultimately replaced both the water softener and the pressure regulator. Overall, I appreciate the efforts of everyone I interacted with at EcoWater. While I disagree with the $250 emergency visit--especially since it did not resolve the leak--I do appreciate that they did not charge additional labor for the final replacement, as the unit was still under warranty. I am hopeful that with the water pressure now reduced to 68 PSI, the system will perform reliably moving forward. Additional Thoughts: If your system is under warranty, the process should be relatively straightforward. However, I do question the potential costs for customers whose systems are no longer covered. The valve body--arguably the most failure-prone component--is made of plastic and carries only a 10-year warranty. While the system advertises a "lifetime warranty," this can be somewhat misleading since the valve body is the part most likely to fail. Most water softeners typically last around 10-15 years, meaning the warranty is most beneficial in cases like mine, where a defect occurs relatively early (within 7 years of installation). The current price for an ECR/ERR3700 system through Costco is approximately $6,000-$7,000, which is on the higher end compared to other options. I have yet to determine whether the added cost delivers proportional value. Side Note: EcoWater also offers under-sink filtration systems. However, I find it difficult to justify their price point, as they use proprietary filters that must be purchased through them. These replacements appear to be significantly marked up. There are many alternative filtration systems available online that offer comparable performance with more affordable, widely available replacement filters.

Easy water filter setup and great quality. Kaleb G. Has been extremely helpful to take care of our…read morewater quality needs.

I was tired of getting water each month. I decided to get water filter, I did months of research…read moreand decided to go with this company in 2022. It's been great so far. Kaleb just did a replacement for us today. He answered all of my questions and concerns. He was kinda and patient. Recommended! Tri

Clogged pipe and within a few hours, everything are back to normal. The services were fast and they…read morereally helpful!! Will definitely call them again and again.

I know I'm just piling on with this review, but my experience was quick, painless and educational…read more My guy was on time for our appointment and went right to work. He flushed/de-scaled my tankless water heater and then made sure everything in the house was working as it should. The whole job was done in less than an hour and his recommendation for me was not to worry about it for another two years. So if I only have to spend $125/year for my water heater maintenance, I'm probably getting away cheap. great service, I'll use them again. Oh and if you call to make an appointment you will be connected to "Sophie" at first, just to warn you, she is AI and gets stuff wrong, best thing you can do is ask her if she's AI, she will tell you she is, and then you can ask for a human being, worked for me. TIP TO OWNER - make sure you stock up the True Plumbing stickers in each repairperson's van, having a sticker on my water heater will help me in two years time. My guy had run out.

DO NOT BUY from these scam artists. we received one of 3 items we purchased but they claimed all…read morewere delivered same day. Customer service person, Dianne, was very apathetic in trying to remedy the situation. No apologies, no offer to remedy. Basically we were just out thousands of dollars with nothing to show. I will continue to fight this but there are other more ethical companies out there. Buyer be ware. Ryan you are not a reasonable business owner. I already explained in detail what happened and why I reached out a few weeks later (no one was aware that all products purchased came together). I was being patient. Have no idea why one card was declined (likely bc it was over a 7K purchase we didn't call to authorize). we paid immediately with another card. It is absolutely absurd you're accusing us of trying to get something free. We order tens of thousands of products for the businesses we own each month and have never had this happen. Google me, as I asked before. My reputation is solid. You guys failed to deliver 2 products we ordered and made no attempt to make it right. Customer service is a 0/10. period. You'll be getting a certified letter soon. This isn't done.

We at Drum Plumbing have been sourcing our residential and commercial water filtration systems from…read moreDime Water for all our small and larger-scale construction projects, and they've exceeded expectations every time. Their product quality is outstanding--durable, reliable, amazing selection, ability to create custom filtration and perfectly suited for the demanding conditions for all of our jobs. The team understands the unique needs of the construction industry and they deliver exactly what they promise, when they promise it. Technical support is top-notch, and their proactive communication has helped us avoid any problems. In an industry where reliability is everything, Dime Water, Mike, Ryan, and Dianne have proven to be a trusted partners we can count on.

One Water Systems was very responsive, they have a great product, and a competitive price. We're…read morevery happy with their whole home water filtration system. We liked them because they are a product company not a plumber who wants to sell you an installation and because the product is high quality with a longer warranty (15 years) than similar products we evaluated. Also, the product includes annual check ups and was 100% white glove on the install and maintenance.

Love their FRESH and CLEAN water. Bought one for our new home too. Also buying one for our daughter…read moreand her family. Drew is such a nice guy!

Contacted several companies for a whole house water treatment system and a Reverse Osmosis System…read morefor under the sink. Constatine responded very quickly and came to the house to give a quote. He was extremely nice and explained our options without trying to up sale. Pricing was fair and competitive with the other companies we had contacted. We decided to go with Water Purifaciions Systems due to their quick response, great communication, past reviews, workmanship, and their competitive pricing. On the day of install, Constantine and his team arrived when they said they would. Their work was efficient, clean, and custom. We did encounter one issue, but they rolled with it and resolved the issue with no problems. They cleaned up after themselves and went over the system in detail with us. They were patient and answered all our questions. I would definitely recommend Water Purification Systems for your water treatment needs here in San Diego County. Thank You Constantine and to your team.

Title: Still outstanding after all these years -- WPS delivers every time…read more I left a glowing review for Water Purification Systems over six years ago, and I'm happy to say they're still just as excellent today. Recently, I woke up in the middle of the night to find no water running in my house -- a total shock. (To be clear, this was not WPS's fault.) First thing in the morning, I called them in a panic. They answered promptly, walked me through how to get the water back on, and came out the very next day for maintenance. This review is for their continued care and stellar service over the years. I've had the pleasure of working with Eugene at WPS, and he is consistently professional, respectful, and incredibly competent. He explained that a power outage can disrupt the system's timing, and he patiently taught me how to adjust it so this doesn't happen again. Eugene is thorough, kind, and always delivers top-tier service. I just want to say again how much I recommend this company -- they truly go above and beyond.

This was honestly one of the easiest and best purchases I've made. From the beginning, Mike was…read moreextremely helpful and professional. He took the time to explain everything clearly, gave me all the information I needed, and answered every question I had without making the process feel rushed or pressured. I spent a good amount of time researching different water softener systems because I wanted to make sure I was getting the best system for my money. After comparing several options, I decided to go with Diamond Pure, and I'm really glad I did. The installation process was smooth, quick, and very professional. The technician showed up on time, worked efficiently, and made sure everything was installed correctly. He also walked me through how the system works and answered all my questions so I would know what to do if anything ever came up. What I really like is how simple and easy the system is to understand and maintain. Overall, the entire experience from getting information, to purchasing, to installation was excellent. I highly recommend Diamond Pure to anyone looking for a reliable water softener system and great customer service.

Exactly as advertised and promised. Mike came to the house, gave me a brief water education and…read moreexplained how their system worked. Picked a date and they came out and installed it. Immediate impact and improvement from our softened and filtered water. Price was very fair and less than I expected. I would recommend for sure.

I've owned this water system for over seven years. While the system itself works, it is important…read moreto know that this is not a "set it and forget it" solution. Maintenance is mandatory; if you don't change the filters annually, the system clogs and stops working. The recurring maintenance costs are quite high if you rely on their technicians. I recently had a repair done, and while the technician was friendly and professional, the bill was a whopping $295. In comparison, friends with similar systems pay less than $150 for maintenance visits. It felt like I was charged a premium simply because my system had stopped working. Additionally, my initial customer service experience was poor--the first representative I spoke with was so rude that I almost felt like replacing the entire system then with new one. If you are considering this RO system, I only recommend it if you are comfortable performing the maintenance yourself. Otherwise, look for a system that is more user-friendly and less expensive to service.

We had their service for 7 years. They did not change our tank out for a month. They gave us a…read morecredit, which took two months of calling to receive. Then, two months later, they charged us again for what the credit was stating that we didn't pay our bill. Where they take it out automatically. When we tried to tell them what the problem was, they wouldn't hear it. We, in turn, had them come get the tank and house purifier and are going with a different company. The front desk will not talk to you when you call. She's very rude.