I had a great experience with EcoWater SoCal regarding a price match request. I had placed an order…read morejust days before a 20% promotion started. While I didn't get a response via email initially, I called their office and spoke with the Customer Support Manager, Marissa Michel. Marissa was professional, understanding, and resolved the issue immediately by processing a refund for the price difference back to my card. It's rare to find such honest and responsive customer service these days. If you have any issues, I highly recommend calling and asking for Marissa--she truly cares about customer satisfaction. Highly recommended!

First and foremost, I would like to thank the EcoWater team for their professionalism and…read morewillingness to help. Their customer service is top-notch and aligns well with the values expected from a Costco-affiliated business. That said, I do have some concerns about the overall process. On Saturday (3/14), I discovered a major leak coming from my EcoWater ECR3700 system. Water was streaming heavily, and initially, I had no way to shut it off. In a panic, I contacted the original installer, Jose, who reminded me about the bypass valve. I was able to engage it, which stopped the main flow from the cracked valve assembly; however, the unit continued to leak. The bypass valve, which is supposed to fully stop water flow, did not perform as expected. Since the leak was at least somewhat controlled, I waited until Monday (3/16) to contact the office. They scheduled an emergency appointment to assess the situation. The emergency visit cost $250, compared to $150 for a standard appointment. Given that I had an active leak through no fault of my own, I felt I had no choice but to proceed with the higher-cost option. The technician confirmed a crack in the valve body but was unable to resolve the leak due to high water pressure. He recommended replacing the pressure regulator. Marissa from the office was very helpful, but the earliest available appointment to replace the water softener was not until Thursday (3/26). I was also informed that the system could not be replaced until the water pressure issue was addressed. This was confusing, as my water pressure has remained the same since the original installation. According to the specification sheet for the ECR/ERR3700 system, it is rated for up to 125 PSI, while my home measured around 100 PSI--high, but still within the system's stated limits. It was unclear why replacement could not proceed under those conditions. After some back-and-forth, I was able to work out a solution with the technician, Charlie, who ultimately replaced both the water softener and the pressure regulator. Overall, I appreciate the efforts of everyone I interacted with at EcoWater. While I disagree with the $250 emergency visit--especially since it did not resolve the leak--I do appreciate that they did not charge additional labor for the final replacement, as the unit was still under warranty. I am hopeful that with the water pressure now reduced to 68 PSI, the system will perform reliably moving forward. Additional Thoughts: If your system is under warranty, the process should be relatively straightforward. However, I do question the potential costs for customers whose systems are no longer covered. The valve body--arguably the most failure-prone component--is made of plastic and carries only a 10-year warranty. While the system advertises a "lifetime warranty," this can be somewhat misleading since the valve body is the part most likely to fail. Most water softeners typically last around 10-15 years, meaning the warranty is most beneficial in cases like mine, where a defect occurs relatively early (within 7 years of installation). The current price for an ECR/ERR3700 system through Costco is approximately $6,000-$7,000, which is on the higher end compared to other options. I have yet to determine whether the added cost delivers proportional value. Side Note: EcoWater also offers under-sink filtration systems. However, I find it difficult to justify their price point, as they use proprietary filters that must be purchased through them. These replacements appear to be significantly marked up. There are many alternative filtration systems available online that offer comparable performance with more affordable, widely available replacement filters.

Andrew came out first thing in the morning After I made an…read moreappt the night before. he was professional and knowledgeable. Fixed Our kitchen drain and gave us great advice. Only took an hour and all in all a great Affordable job! Thx!

I put out a Yelp request in January 2025 to get a new tankless water heater and water filtration…read moresystem, and Bryan came out, walked me through everything, and gave me a solid quote compared to other companies who also came out to the house. He was also very impressive when listening to him explain what our system could look like and what our options would be. At that time, we were already having an ADU built in our backyard, and when the contractor found out we wanted a new tankless heater and water filter installed on our main house, he offered us a discount and installed a tankless heater. It ended up being a big mistake as they did a very sloppy job. Fast forward to this past September 2025, and my wife put out a Yelp request to get a water filtration system installed. She did not know that Pure Plumbing had come out previously, but I recognized Bryan's name when my wife told me he would be coming to the house. He walked my wife through everything while I was at work, and she was impressed by him too. He even pointed out where our contractor's plumber had made a major mistake with our tankless heater. We ended up having Pure Plumbing install the water filtration system, the price was great, and they did a fabulous job. In addition, thanks to Bryan's alertness, we were able to have our contractor's plumber come out to fix their mistake. Thank you Bryan, and thank you Pure Plumbing. I highly recommend this company.

Clogged pipe and within a few hours, everything are back to normal. The services were fast and they…read morereally helpful!! Will definitely call them again and again.

I know I'm just piling on with this review, but my experience was quick, painless and educational…read more My guy was on time for our appointment and went right to work. He flushed/de-scaled my tankless water heater and then made sure everything in the house was working as it should. The whole job was done in less than an hour and his recommendation for me was not to worry about it for another two years. So if I only have to spend $125/year for my water heater maintenance, I'm probably getting away cheap. great service, I'll use them again. Oh and if you call to make an appointment you will be connected to "Sophie" at first, just to warn you, she is AI and gets stuff wrong, best thing you can do is ask her if she's AI, she will tell you she is, and then you can ask for a human being, worked for me. TIP TO OWNER - make sure you stock up the True Plumbing stickers in each repairperson's van, having a sticker on my water heater will help me in two years time. My guy had run out.

As anyone can guess, losing hot water in your house is a serious matter. The situation is…read moreaggavated when your water heater on the fritz is less than one-year-old! My family faced this situation and I contacted Quick Water Heater for help via Yelp. Within seconds (yes, seconds) Camille reached out to me (on a Sunday) and heard my dilemma. She walked me through their (very intuitive) website and explained the process for me. After agreeing to have a technician visit my home to assess the situation and provide a more accurate estimate, I waited for the next day. My appt was set for 1400 hrs but Erick contacted me asking if I could accommodate his visit earlier, which I welcomed with gusto. By 10AM he was taking a look at my dead appliance. Erick took a look and the mystery of the broken 1-yr-old water heater was resolved. My pressure modulator was dead, so the 150PSI streaming through my house killed the water heater. Erick replaced my water heater, the water pressure modulator and also replaced my main line shut-off valve, which was done as well. Through the process, Erick patiently explained not only WHAT he was doing, but WHY he was doing it. His technical knowledge was impressive and it was only matched by his affable demeanor. Camille and Erick represented Quick Water Heater extremely well. The Dream Team for any service provider. I will add myself to the long list of impressed customers. Well done!

Highly recommend this team! Ben squeezed us into his schedule to make sure our hot water was back…read moreup and running the same day parts arrived. I am so grateful for their expertise and professionalism and will be sure to use them for any future needs!

One Water Systems was very responsive, they have a great product, and a competitive price. We're…read morevery happy with their whole home water filtration system. We liked them because they are a product company not a plumber who wants to sell you an installation and because the product is high quality with a longer warranty (15 years) than similar products we evaluated. Also, the product includes annual check ups and was 100% white glove on the install and maintenance.

Love their FRESH and CLEAN water. Bought one for our new home too. Also buying one for our daughter…read moreand her family. Drew is such a nice guy!

I begin searching for the home best water filter companies because several homes in our neighbor…read morebegan having pin-hole copper tubing leaks - with the accompanying water damage & expenses to completely fix the pipe & patch up the holes made while locating the leak. One of the companies I called was Diamond Pure Water and I spoke with Mike. He mentioned that chloramine is the corrosive chemical in municipal water that eats through thin copper pipes (type-M) & that a catalytic carbon filter system would remove all chloramines. I also called a number of other companies & it was clear they weren't interested in spending the time texting & on the phone with me that Mike did. He set me up with a great dual catalytic carbon filter (to completely remove chloramines) & a soft water filter ( to treat hard water & remove calcium & magnesium). The system looks good & fits perfectly in a corner of our garage. Diamond Pure Water was also the lowest estimate of the 3 that I got.

This was honestly one of the easiest and best purchases I've made. From the beginning, Mike was…read moreextremely helpful and professional. He took the time to explain everything clearly, gave me all the information I needed, and answered every question I had without making the process feel rushed or pressured. I spent a good amount of time researching different water softener systems because I wanted to make sure I was getting the best system for my money. After comparing several options, I decided to go with Diamond Pure, and I'm really glad I did. The installation process was smooth, quick, and very professional. The technician showed up on time, worked efficiently, and made sure everything was installed correctly. He also walked me through how the system works and answered all my questions so I would know what to do if anything ever came up. What I really like is how simple and easy the system is to understand and maintain. Overall, the entire experience from getting information, to purchasing, to installation was excellent. I highly recommend Diamond Pure to anyone looking for a reliable water softener system and great customer service.

Easy water filter setup and great quality. Kaleb G. Has been extremely helpful to take care of our…read morewater quality needs.

I was tired of getting water each month. I decided to get water filter, I did months of research…read moreand decided to go with this company in 2022. It's been great so far. Kaleb just did a replacement for us today. He answered all of my questions and concerns. He was kinda and patient. Recommended! Tri

After doing a lot of research on all the various water softener/conditioner options, I knew I…read morewanted to talk to people who specialize in water treatment as I was a bit overwhelmed with all the different information out there. I got in touch with Jaye at All Cities Water Treatment and he helped walk me through everything I needed to know about my water and how to treat it. He candidly answered some of the questions I had along with explaining the different options they offer but never tried to sell me on anything I didn't need. Jaye let me know that once I have a system it's very easy to add things on if I want. Jaye came out to my home for a consultation and to look at the plumbing. He drafted up a plan for the drainage of our new system and we got on the schedule for install the following week. The estimate was extremely fair compared to some others I had received. Eddie arrived promptly and did an amazing job with the install, replacing a failing valve, tucking and hiding piping for the drain. He was super knowledgeable on the system and walked me through the basics of what I needed to do. We are already starting to feel and see that the water is softer and cleaner. I will be recommending All Cities Water Treatment to anyone who is curious about water treatment!

They provided a rough estimate before coming out to view the property. Most other companies would…read morewant to see the house first.

Contacted several companies for a whole house water treatment system and a Reverse Osmosis System…read morefor under the sink. Constatine responded very quickly and came to the house to give a quote. He was extremely nice and explained our options without trying to up sale. Pricing was fair and competitive with the other companies we had contacted. We decided to go with Water Purifaciions Systems due to their quick response, great communication, past reviews, workmanship, and their competitive pricing. On the day of install, Constantine and his team arrived when they said they would. Their work was efficient, clean, and custom. We did encounter one issue, but they rolled with it and resolved the issue with no problems. They cleaned up after themselves and went over the system in detail with us. They were patient and answered all our questions. I would definitely recommend Water Purification Systems for your water treatment needs here in San Diego County. Thank You Constantine and to your team.

Title: Still outstanding after all these years -- WPS delivers every time…read more I left a glowing review for Water Purification Systems over six years ago, and I'm happy to say they're still just as excellent today. Recently, I woke up in the middle of the night to find no water running in my house -- a total shock. (To be clear, this was not WPS's fault.) First thing in the morning, I called them in a panic. They answered promptly, walked me through how to get the water back on, and came out the very next day for maintenance. This review is for their continued care and stellar service over the years. I've had the pleasure of working with Eugene at WPS, and he is consistently professional, respectful, and incredibly competent. He explained that a power outage can disrupt the system's timing, and he patiently taught me how to adjust it so this doesn't happen again. Eugene is thorough, kind, and always delivers top-tier service. I just want to say again how much I recommend this company -- they truly go above and beyond.

Pat was extremely helpful in fixing a leak from an old PVC pipe under my concrete slab driveway…read more He came up with a plan to run a new copper pipe under my lawn, and he connected me with another honest and reasonably-priced guy to help trench, saw-cut concrete, and remove/reinstall pavers to get from the water meter to the house. Communication was great, and the job was well-done. Pat went the extra mile to make sure that I was completely satisfied before sending the bill. I'll be calling him again for any future plumbing needs.

Had a tight manifold leak that required it to be rebuilt…read more Uncle Pat Plumbing returned my call and set up a time to meet the next day. The availability offered was very much appreciated. There was some leaks after the fix as it was being checked, but Pat was honest about what was happening and made sure it was done well and fixed before leaving. He quoted me one price for the first possible cause of the issue. But when it turned out to be the bigger fitting, he adjusted his price but id still say it was a good cost/value for the availability, fix, and communication he provided. Looking to doing more business with them in the future