I give this facility a one star rating because at least one of the ladies at the front desk were understanding. First off the phone lines were down so we had to go inside with about 10 more people in the lobby and it's a close proximity to each other. My two year old has never been to the dentist and was scared, and crying and he saw a child with a popsicle i then proceeded to tell him he can get a popsicle after, as soon as I said that the dental assistant looked at both of us and said they did not give popsicles for cleanings, understandable, however I asked her to just go along with it for the sake of my child not being as scared. We get into the room and he is very scared of the machinery and suction stuff and the bright lights so he starts crying again. Again, he is TWO and never been to a dentist so this is all pretty scary and unknown for him the dental assistant proceeds to ask if he has been traumatized at another dental office when I have already stated this is his first ever visit, which shows me she wasn't listening to anything I had said from the get go. We sit down on the table and I am in the process of finishing up paper work my son seems really scared of the dental assistant. She doesn't try to talk to him, doesn't try to console him. And informs me she spoke with the dentist and they will not see my son because he is "acting up" (he just crying and in my lap due to being scared) she asks me questions regarding my sons mouth and doesn't look in his mouth at all, then proceeds to say he can now have a toy or a popsicle. I politely decline on the toy and ask if he can have a tooth brush and toothpaste since it is almost time to replace his, she says NO. That she will not be giving I'm toothbrush and tooth paste because he didn't finish the appointment and she wants it to be special for next time? And we proceed to leave without a toothbrush and she gives him a popsicle instead. Why on earth a dentist would give a popsicle which promotes tooth decay, over a tooth brush and toothpaste which promotes healthy teeth is beyond me. Not to mention this is a PEDIATRIC dentistry. If you do not know how to console a scared child or refer to them as "acting up" you shouldn't be a PEDIATRIC dentistry.... Just my opinion. We will not be coming back. And I DO NOT recommend this facility. read more