We were very disappointed in the service we received. We started around November, of last year, with measurements, of our kitchen cabinets. About a week later, Laurie e-mailed us and said Jeff 's Dad needed to come out, and take a few more measurements. Then about a week later, they needed to do more measurements. When Jeff first came to look at our kitchen, he made it look, and sound like, the refacing of our cupboards would be a normal job.He gave us no reason to think the job was going to be complicated. Then a week or two later, he told us that our cupboards, were odd sizes, and he recommended we replace the top cabinets with new ones. He said 12 in. are the standard sizes, so that's what we went with. The cabinets came in, and the refacing cabinets arrived, and sat in my dining room for several weeks. Jeff's excuse was, " This is a more complicated job", He would come on a Sunday, and not come back for 7-14 days, leaving our house in shambles. We let them know we were concerned about how long the job was taking, Jeff's answer, " The job is more complicated." This was his excuse all the way through the project. We asked why he didn't finish the job in 3-4 days, like he told us in the beginning, his answer was the same. He finally said the job was done, and we came home to a door still off, where the garbage cans would go, tile still off the wall, that he said he would fix, and pin holes in the crown molding, that he didn't bother to cover up. Mind you, he asked us to please leave the payment on the shelf that day. In the meantime, the cabinets he put up, left about a 3-4 inch part of the wall, uncovered, where there is old wall paper etc. He made no mention of how we were to fix this area on the walls, in front of two cupboards. There was crown molding not cut right, looked jagged. We had to repeatedly ask him about these problems. It is now February 14th, and he just came back out, to supposedly fix the pin holes, in the crown molding. You can still see the pin holes. The cabinets look nice but the job was not anything like we expected. We feel Jeff should have noticed that the 12 inch cabinets were too small and suggested 14 inch. He never told us ,that there would be an area in front of the cabinets, that would be bare. He replaced a couple of tile very sloppily, I could have done a better job. This job started out being quoted to us at around 6,000 dollars. It ended up costing us almost 10,000 dollars. We also asked Jeff why, if we had brand new cabinets up on top, why didn't he just suggest we get completed cabinets to save time and money. He said to me that you wanted the refacing done because of the granite countertops. That is true, initially, but when the plan changed, he went ahead, and just refaced new cabinets, which cost us alot more. Then, when my partner asked him again about just putting up new cabinets, he said the company he works with only makes doors.... We've had drawers and our cupboards emptied since December. The whole house was a total disaster. Very disappointed. read more
