Zero Customer Service. They sell used ranges with a so-called 6-month warranty, but if something…read moregoes wrong you have to bring the unit back for them just to "take a look." Very disappointing experience.

I bought a used washer and electric dryer last month with same day delivery. I have ran 3 loads of…read morelaundry with the equipment operating perfectly. I paid $500 for both with delivery and set up. They supplied me with the correct cord changed it for me and gave me used water hoses. They tested everything and left. Bring cash for discount pricing.

I recently purchased a house and was lucky enough to receive the gift of gas logs as a house…read morewarming gift. Our family has been using Fireplace & Grill Center for years, so we decided to check them out and see if I liked any of the designs. I ended up finding one that I liked, but they have a ton of options you can choose from. I wanted a simple option that looked real, but not super over the top. The staff member Matt was helpful and helped us plan installation/ figure out logistics. Install went smoothly and the logs look wonderful. Super happy with our outcome!

I can't say enough good things about Fireplace and Grill Center and, especially, Matt, the store…read moremanager. We called hoping to schedule a maintenance appointment because I was having trouble getting the pilot light on our ventless gas fireplace to stay lit. Instead of immediately pushing a service call, Matt took the time to ask thoughtful questions, helped us identify exactly what kind of fireplace set we had, and even sent us a video walking us step-by-step through how to light our specific model. He told us to call him back if it worked so we could potentially save the cost of a service visit -- and it did! When we called back, Matt didn't stop there. He went on to give us incredibly helpful guidance on proper cleaning and ongoing maintenance, explaining things clearly and patiently. On top of that, he helped us identify the right modification for a remote start we're considering and even checked whether they had it in stock. The level of care, honesty, and expertise was outstanding. This is the kind of customer service you rarely see anymore: knowledgeable, generous with time, and genuinely focused on helping the customer -- even when it means not making a sale. We will absolutely be returning customers and will recommend Fireplace and Grill Center to anyone without hesitation. Thank you, Matt, for going so far above and beyond!

As an industry professional, I shop exclusively at Crescent and have for the last decade. From the…read moreparts department to the sales floor, everyone is invested in making sure the client has a great experience. The new showroom experience has wowed my clients; they always walk out more excited than they ever thought they'd be about their selections for their new kitchens and baths. Erin is my sales rep. Her customer service is some of the best in the industry. She's always responsive and solution-oriented when hiccups arise on the job site for with a product. Having a partner that responds in a timely manner with grace to issues in the field is priceless. I'm lucky to have them as part of my team!

Walked in with an old Kohler showerhead and was met by Marla, who not only was a significantly huge…read morehelp, but put me in contact with Kohler and resolved my issue on the spot! Just love having Crescent Plumbing supplies in my backyard. Thank you for all your service. I will go nowhere else for plumbing supplies or new fixtures. Well done.

Outstanding service with Carmela! I had called several other appliance places but they either did…read morenot return my call or seemed disinterested. With Lemcke, we set everything up by phone in 10 minutes and our new washer arrived in two days. Reginald installed and set up--what a helpful, personable man. Price was the same as anyplace online. Thank you, Lemcke!

We were in the market for a new dishwasher. Went into the showroom, which looks like someone's…read morecluttered basement. One woman working the floor, and she was occupied with another customer. Initially told us she would help us in a minute. After 10 minutes of looking around and no further acknowledgment from her, we hear her tell the man she's waiting on that she needs to take him to the back to type up his order. We left and will never go back. There are other places to buy designer appliances.

This is a great resource! They clean and prepare all of their appliances - and guarantee them for…read morethirty days. Delivery was quick and easy. Worth a stop in if you're redoing your kitchen or laundry room

Nice little showroom with a good selection of used appliances. I went looking for a gas dryer and…read morethere were several in stock. They offer delivery and hookup which also went well. I would recommend.

Just completed the installation of our new gas fireplace insert. It looks beautiful. Thank-you Cory…read more(sales) and Jason (installation). It took about 4 weeks from order to install, so plan ahead. Ours was completed by Christmas. My apologies to Cory for all of my worrying. The installation was flawless. For my own peace of mind, I did choose to have a licensed plumber, at my expense, (Arch plumbing) tap and run the gas line back to the fireplace for Jason to hook-up to. Both came the same day and worked together very professionally. I highly recommend CBennett for their product, patience and work quality. (I received no discount or reimbursement for this review)

Excellent experience and guided me to exactly the right fireplace and we love how it looks and…read moreheats the home

These guys are great, took awhile for them to look at my lawnmower but they told me that when I…read moredropped it off. Do wish I knew about the rental service because I probably would have taken advantage of that instead of overpaying for the neighborhood guy to do it. Happy with the service and I will use in the future for my tuneup and repair needs.

I needed a part for my Mahindra tractor, but Lawn Care Equipment was out of stock. Darrick in the…read moreparts department went out of his way to send me info of the nearest dealers that actually had the part in stock. I was able to get the part ordered with one of those on his list. In my opinion, Darrick didn't have to do that, but he knew I'd be waiting a long time to get the part from Mahindra. I appreciate that he did that, as I needed to get my tractor back up and running sooner than later.

Frank and Paul are a great team…read more Helped my wife select a smoker for us... Louisiana Grill Vertical Pellet Smoker. They patiently helped me understand smoking, how to use our grill effectively, and how to make four tasty racks of ribs on our first try - praise from all our kids' friends who enjoyed them. St. Louis Home Fires also sells gas fireplaces and Frank offered a tip for us to improve on the fireplace that came with our house. We look forward to many years purchasing pellets and rubs and sauces and more. Thank you, Frank and Paul!!!

Need help with my gas logs. They understood the problem and got me scheduled quickly. I called them…read morefirst because they did a fantastic job installing my new glass door 2 years ago.