We just completed our kitchen remodel with cabinets and granite direct. I interacted with many employees and visited the store multiple times while making my choice of granite. Everyone was so polite and helpful. The finished product is gorgeous! The cutout work is flawless. The installation was easy and the installers were very competent and pleasant. I tell everyone I know that if they're looking for countertops to go to cabinets and granite direct. read more

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Horrible experience the owners are very unprofessional and will charge your card for more money. Check there website for more bad reviews. Thank you Rod Hilton read more

Love my new dolomite countertops and cabinets. Angela help guide and create the custom kitchen I have been dreaming of. Excellent craftsmanship, quality and price. Thanks CGD for my dream Kitchen! read more

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Walked in there today and was not greeted by anyone. We had our kitchen countertop done by them about five years ago. Today, they were completely unhelpful regarding our bathroom project. They don't do measurements and they don't install cabinets that they sell. Super unhelpful, didn't provide referrals to partners that do the work for them. Go somewhere else that provides full service. read more

We had an issue with the stone that we bought for our center island and didn't know what or if anything could be done to make it look the way we had dreamed it would look after talking with Stephanie about it she sent over Nathan Noelker to take a look at it well Nate must be a magician because he worked his magic on it and it now looks amazing just like we had hoped thanks to Stephanie and Nate we are completely satisfied and ready for our next purchase from them thank you CGD for everything you did for us you have all our Bussiness and I will recommend you to my friends and family Jim and Diane Naso. read more

I put a 70% deposit on some granite but had to wait 3 weeks to have measurements taken. Unfortunately the first available appointment was during my 10-day vacation so I provided the name and phone number of my contractor since he would be the one to meet the measurer. Of course, CGD missed the 3-hour window and didn't call ahead. When I called to report that no one showed up, I was rudely told that "when you're the 4th stop of the morning, you can't expect us to be on time." I had a few choice words for the operator who told me I was extremely rude. No, failing to keep an appointment, call ahead to make other arrangements, or apologize for your lack of professionalism is rude. I got my refund and took my business elsewhere. When I returned to town, I went to Mario Stone who measured the next morning and installed a week later. I got a nicer looking piece of granite for only $50 more than CGD. Mario Stone was on time, did a beautiful job installing, and communicated with me every step of the way. I should have gone to them first. read more

Don't walk but run away to someone else. Be prepared to have a lack of communication or consultation on your purchase. We received incorrect measurement on our countertops and the wrong edge and was made to feel like we were inconveniencing them. Received a $5k quote that turned into $7k overnight. No clarity on the invoices, pricing definitions and expectations. I know remodeling is always a tough process but this raised the bar on what bad looks like. read more

We walked in and at least 10 employees were sitting at desks. Not one if them would even look up or say hello. Looked through the whole store and was not acknowledged once. I will take my business anywhere but here!! read more

Great selection. Walked in, employees looked like I was bother them. Walked around the store, no one said anything to me. I was tempted between calling them out or leaving. I didn't want to interrupt there conversation, so I left. There was about ten employees and no customers... read more

Bottom line - I would not use this company for any reason. My wife and I are performing a total home renovation, and needed a granite kitchen countertop, so we came to Cabinets and Granite Direct. Initially we worked with Ed, who was really great and easy to work with. He did a good job of explaining our options, choices, trade-offs, etc. We were at the point where we were ready to schedule measuring and install, but wanted to confirm a few small points and select the slab we wanted. We visited the store, and Ed was on vacation, and wouldn't be available for another 5 days. Given our timeline, we couldn't wait 5 days, and asked to speak with somebody else. They actually refused to help us. The receptionist went to one of the salespeople who balked when she found out she wouldn't get a commission for her 5 minutes of work. Connie also refused to help us, and the receptionist told us we'd have to come back the following week. We explained our timeline, and informed her that we'd walk if they wouldn't help us. The receptionist tried calling a 3rd sales rep who also refused to assist us. At least 2 of the 3 salespeople weren't actually doing anything, just sitting at their desks. If a company treats you like this *before* they have your money, what type of treatment do you expect after the sale? Their counter installations may look amazing (I have no idea), but I would never recommend this place to anyone, stay away. read more

We went in to purchase some granites counter tops cash in hand, walked around entire store and no one even acknowledged us we walked out just like we walked in. Not even a hello. Going to the competition down the road on brookpark read more

I have done 5 kitchens and 2 baths with them and they do a really good job!! Very satisfied with their work and customer service!!

Just got my kitchen redone be cabinets and granite direct, excellent customer service, 1 cabinet was wrong but they fix it right away, I love my new kitchen. Stephanie w and Stephanie Rutti are on the same team, thank you two for making my kitchen affordable and adorable. read more

When I walked into CGD, I wasn't greeted or even asked if I needed help. I was about to leave. But, I was impressed by the show room, so I decided to look around and see what kind of Granite they had. I must say they have great prices. When I was ready to ask question I walked over to a young lady by the of Angela M. She was very pleasant and ended up being very helpful. She was professional and knew what she was talking about. I ended up being happy, so I didn't run for the hills. The guy that came over to measure my countertops was very knowledgeable and more then happy to answer all my questions. I just recently had my countertops installed by Art and his partner from CGD. These two guys did an excellent job on my countertops and were very helpful and explained what I had to do next to seal my Granite countertops. I think CGD could improve their customer service and how to greet the customers as they walk in. Other then that, I was a very satisfied customer. Tony read more

Worst installation ever! Installers did major damage to brand new kitchen hardwood floors and the company will not repair or even acknowledge that they have a responsibility. read more

After a previous visit to CGD, I came back to the showroom on January 2nd, 2019 to place an order. After waiting at least 15 minutes for a representative to assist, I asked someone if they could help us. He said he would be with me shortly, yet he made no attempt to help me. As a matter of fact, when a young couple walked into the store at least half an hour after my arrival, this same representative went directly to the couple to offer his assistance. I know that other representatives heard my dismay as I commented on how rude it was to be completely ignored, yet no one attempted to help as I continued to wait. I then went down the street and placed an order with a competitor who was more than happy to assist. While an overall very disappointing experience, I took it as a fortunate turn of events as I am certain that such a complete lack of customer service would be reflected in doing business with CGD. I would suggest anyone shopping for granite not to waste their time visiting CGD. read more

Great place! Everyone is very friendly and helpful. Showroom is beautiful. The installers were very courteous and did a wonderful job on my home. Would recommend to others!!! All together great experience. read more