Eight months after my dad passed away, I helped my mom remodel her home, and we trusted Floor &…read moreDecor with a major purchase of over $8,000 in flooring and materials. Big mistake. To be fair, the local service was mediocre at best, but the real disaster started with the product and the sales rep's terrible advice. If I recall correctly, his name was Jared. Jared assured us that the NuCore luxury vinyl flooring we purchased for over $4,800 didn't require a moisture barrier because of its cork backing. Turns out, that was completely false. After installation, we quickly noticed the flooring separating in random spots all over the house. Imagine how devastating it was to see my mom move back into her home after such a difficult time, only for this catastrophe to unfold. When we filed a claim with Floor & Decor, hoping for some resolution, we learned that NuCore is actually their own in-house brand. That's when I knew we were in for a fight. After months of runaround with their so-called customer service, they predictably denied our claim, blaming it on everything except the actual problem. Their excuses? The expansion gap wasn't wide enough, and moisture in the concrete slab caused the issues. Both claims are flat-out lies. As someone with years of DIY flooring experience, I can tell you without hesitation that the real issue is NuCore's defective locking mechanism. It's faulty, plain and simple. But instead of owning up to their subpar product, Floor & Decor is happy to let their customers suffer the consequences while they keep raking in profits. This company clearly has no interest in standing behind their products or taking responsibility for their mistakes. Don't waste your time or money here unless you want to be stuck with a defective product and zero accountability. As a house flipper, I have no intentions of ever shopping there again and would advise anyone to take their hard-earned money elsewhere.

Great product selection and also lots of transitions etc in stock - good customer service…read more Use them nation wide and consistently a good experience Never buy their tools- equal quality to harbor freight quality

Happy Kitchen and Bath whole sale prices and excellent work. Look for David, he is the most…read moreresponsible person with excellent service.

From the owner: Kitchen cabinets, countertops and bathroom vanities. Affordable prices and guarantee work.read more

Never would give me a total price. I asked. They said only contractor got price. Even though I…read morewrote check.

They took care of their mistakes and honored doing the right thing…read more Good business of br

Jack is great! Fair price and willing to do what needs to be done. Quick install and not a long…read morewait time for appointment.

Unprofessional ordered the wrong cabinet but proceeded to install it anyway before I stopped them…read moreThey refused to install my kitchen cabinets against the ceiling the wa I instructed. I ended up having to hire someone else to re-install them correctly. Don't hire these guys. You will regret it!!!!!

Coupons Coupons Coupons! If you buy anything here without a coupon, well, you're just plum crazy…read more They're ubiquitous. They're the titular reason for BBB's existence. Find them in the mail, find them in the newspaper (that's a thing people used to read for news), find them online. They never expire! So that means, if you find an old and tattered 20% off'er, USE IT. Those are the Holy Grail of BBB coups now. They are scaling down their offers and 20% off is going the way of the DoDo (kids, that was a goofy looking, but pretty, bird that man drove to extinction in the 1600's). Regardless of which coupon, just make sure you have one. This store is just about like all the rest. It's a monster corporate chain so everything is always in the same place. I've not met anyone working here that made me feel strongly in any way. I guess that's good. Or not. I don't know.

Horrible customer service, extremely RUDE cashier, checked out 5/28/18 about 2:15- 2:20 only one…read moreregister was open and a older lady with glasses walked up opening a second register up, she was extremely unprofessional when I asked a general question and very rude and short with me. I didnt get her name because I was that upset and shocked. Figured it might be on receipt, it was not. I am never on this end of town & businesses are closing in this area, you think you would provide excellent customer service to encourage customers to come back. Its sad because I WILL NOW AVOID this location. This lady may need to find another job if she's that unhappy, I fell sorry for you lady

Second time to use Ferguson. First time, no problems. Today, inconsiderate. I scheduled service for…read more12:00-4:00 and took the day off of work. Scheduled some things for the morning since I have the day off. I get a text at 10:10 that they will be at my house in approximately 15 minutes (10:25) so I cancel my 10:30 appointment I made for something else and head home ASAP. It is now 11:32 and they are still not here. I keep refreshing my notice and arrival keeps getting pushed back. Arrival is now 11:30-12:00. Why did they send a text at 10:10 saying they'd be here in 15 minutes....... Thanks for messing up my day off.

very helpful, timely and efficient. I had no problems getting the service I needed and my outdoor…read morelight, my washer and dryer are perfect, I've had them a good 7 or more months and couldn't be happier. The showroom is Amazing!!! Seriously, lights, appliances, bathrooms... they have it all and I've learned in life, if one sales person doesn't follow through, try again so you can get that right one on one experience. Very thankful I did my own research and took a leap.

I do love me some Williams-Sonoma. I went here twice during the 2018 Christmas season, and had an…read moreokay experience and a great one. I was just looking over the knives and trying to think if i really wanted to gift one to someone. A super helpful employee came over and helped me determine which knife was the the best one based on what I was thinking about. She was extremely knowledgeable and helpful. It was a great experience. The next time I went, it was okay, but nothing spectacular. I asked a few questions and had to wait around 10 minutes each time for the answer. I ended up just picking what i thought was good. WS is an excellent place to grab gifts and to invest in nice pieces for your own place. Also, their sales are pretty great if you want to stock up on things for future hostess gifts.

For some reason, I am reminded of home, when I come shop here. Maybe because "Sonoma" is in the…read morename and I grew up close to Sonoma County (in California). Seemingly enough, this store hasn't delighted many shoppers, but I enjoy it. Though I don't need most of what they have in here because I don't really like a ton of kitchen appliances and gadgets in my home, it's still fun to check things out. Yes, many of the items are sorely overpriced and I can find for cheaper on-line, but at least I am able to get an idea about what I'd like to try and find on-line. Every time I have been in here, it has been to look for something different. The last time I went in here, I was looking for an espresso maker. There was actually a brand rep there for a specific name that I don't remember and she gave us a lot of great insight on espresso makers. I rarely have to have something top-of-the-line and always make sure it is simple and functional. So, she definitely helped me steer clear of those types of espresso makers. There has only been a couple instances, where customer services was below average here. Most of the time, I have enjoyed my visit here. I have yet to check out one of the classes they offer. If you are looking for something specific, they may be able to help you; however, if you are just trying to come in and shop for kitchen accessories, on the fly, you may not always be able to find what you need. Regardless, have fun because this is a neat store! Sadly, I think on-line sales are causing storefronts to close down, so I'd be sad to see this one go, if and when that time comes.

Great price and installer Jeremy was fantastic. But disconnect between salesperson and finished…read moreproduct. Go over their work order carefully. Do not do a quick go over E sign. Have salesman go over in person before you sign to make sure order is what you want.

Was a con job from the start, way overpriced and contractors damaged wall in adjoining room as well…read moreas installed a scrap piece for the threshhold coming out of the shower and it wasn't even straight. They left dust and scrap lumber in the plumbing cubby hole.