A week ago, I decided to purchase a 2023 Kia Sportage. I contacted two dealerships and Cable Dahmer contacted me the next day. I specifically requested Christina because based on her reviews, she was a good salesperson. I specifically wanted to test drive the Hybrid model, however I knew there was a shortage, based on my experience with Shawnee Mission Kia, a year ago. Fortunately, I was able to test drive a personal vehicle of an employee, so I could see what the Hybrid was like. Christina answered all of my questions, until we figured out I should drive the gas powered Sportage because I needed a comfortable ride. The third vehicle I drove fit the bill. It had the features and the comfort/handling I needed. Everything was great until, I went to the finance office to begin the paperwork process. It was 9:30 P.M. and after being there since 4:45 P.M., it had been a long evening without food or snacks. When the process started with Nick, he began the process of trying to sell the various packages of warranties for many things. Mind you, the vehicle had two dealer ad-ons, listed in the price of the vehicle. He attempted to sell me the same thing twice. All of those packages can send the price of the car and the payment through the roof. With today's interest rates, it makes the car buying process treacherous. His wife called twice, only to hang up on him the second time, with one of the kids screaming in the background. He said he had five kids with another on the way in December. I kept saying no to everything he offered, except the oil change package, which he asked me to "at least buy" because the oil changes are so expensive. Once that process was over, I left at 10.PM. Unfortunately, there were three others behind me. Then today, (6.12.23) at 4:00, I received a call from Nick. He said he was having issues with getting the loan completed, so he needed to know if I could text a copy of my social security card. And I said no. Then he said it would be deleted from his phone. I said no. He asked if I was going through a divorce, and I said no. He asked for a passport and I said I didn't have one. I called Christina today, and explained the situation. She's currently out on bereavement but started the process of trying to find out what's going on with the loan. I am an experienced car buyer and I've never had to present my social security card to anyone. Furthermore, the Kia brand has some of the best vehicles out there today and I don't see the dealerships as a reflection of the current business model or image. The cars are very nice but the dealerships have to stop acting like second rate car dealers. There are some good videos on the vision of Kia and the future of where they're going. Unfortunately, the stores and the brand are polar opposites. And it's destroying the reputation of what they're doing. The five star rating is for Christina Dennis, not the finance department. She's made a longterm career selling cars, and takes her job seriously, with the customer as her focus. She reflects the brand and the product. Finally, nobody turns over their SSN to anyone, in the current times we live in and certainly not to buy a car. read more

Bunch of crooks. Want to test drive a car? Lol they sit you down like your buying the car take your info ask finance questions. Pathetic , no ethics , just profit. Run away. read more

This was one of the worst experiences of my life. If I could give Cable Dahmer Kia no stars I would. I went in looking for a specific vehicle. Was assured by your staff it was still there. Planned on leavung with the vehicle that day. Was pre-approved. Life was great. Once arriving was informed it was sold. But to "Please trust him. He will find me a vehicle." We spoke in depth about my budget. Tyler then proceeded to waste 3 hours of my time showing me cars well iver budget. Claiming while I test drive them that he had no idea how much they cost. But he would make it work. When he came back with the costs they were so far over budget I just laughed. They also offered well below vakue for my trade in. Eventually I asked for my keys. As they were taken in the beginning of the day for a appraisal. At this point is when some "manager" came in to explain to me that we were passing up a deal. Just trust them. They had my best interests at heart. I sat in udder confusion. I asked for my keys again. This time the financial manager came in to apparently give me a lesson on credit. As he explained to me that I could in fact afford these cars. And the pre-approval letter I brought in wasnt actually a pre approval letter. I eventually lost my cool. And demanded my keys so I could leave. At this point 2 seperate men tell me they are attempting to find my keys because they were misplaced. I walked to my car and decided if I wasnt in my vehicle and gone from the property within 10 minutes I was literally calling the police. This experience made me feel gross, trapped, and just completely mistreated. I would like to add that the vehicle I came to see had been sold over 2 weeks ago according to the financial manager. And is still currently on your website. Its a trap to get people in the door. And its disgusting. When leaving I was very verbal about my disappointment and dissatisfaction. I actually left from there drove directly to carmax and purchased the car I was wanting. Your staff has continued the harassment and called me 4 seperate times to update me on financing opportunities. I am not interested in your company. And will continue to share my horrible experience with anyone that will listen. read more

Came in based on a promotion I received for a free oil change. Despite using the promotion I was treated like royalty by the staff all were courteous and helpful which doesn't always happen when a business is not going to make any money off you. The building was new and very clean and the waiting area had a large selection of magazines, free WiFi and a large TV to watch while your car is serviced. They also have snacks and a coffee machine that brews lots of different drinks. My oil change took less then 45 minutes and they also ran my car through the car wash! read more

I was car shopping and had a few ideas of what I was looking for. I went in to Cable Dahmer Kia and was helped by Zack. He was so great and showed me multiple models and let me test drive them. He was personable and professional and made me feel comfortable. 10/10 customer service! If you're in the market for a new vehicle, definitely go see Zack and his team over at Cable Dahmer Kia in Lees Summit. read more

Worst Car Dealership In Lee Summit I will never do business with them again they ran me around for 5 days I gave them a 1200 dollar downpayment I also payed 334 for car insurance I get to the car lot on Friday after running around all day they tell me they need another 1200 this was by far my worst experience ever I felt like I have been scammed and I'm definitely reported them to the better business bureau!!! read more

Have tried to get information on purchasing a new kia forte for the last few days. It's like pulling teeth to get any information from them. They promise to call and don't. They promise to send an email with information and don't. Then when I call, the person on the phone gives me the runaround so she can get me off the phone. Just a dealership that does not seem to think the customer is important. I truly don't get it. I was prepared to drive 3 hours to deal with them this weekend, but since they have treated me this way I will be going elsewhere. I really wish I could give them 0 stars. read more

I purchased a certified Kia Sportage from Cable Dahmer Kia of Lee's Summit in September 2022. I have never had such a negative experience purchasing a vehicle. I purchased the car on a Saturday with the understanding I would pick it up on the following Monday to give them time to do a few things to it and clean it up. I arrived on Monday to pick up the vehicle and noticed there were no floor mats in the cabin of the vehicle and was told the vehicle didn't have any when it was traded in. I found this to be strange since the back area of the vehicle had a custom mat in it. They tried to sell me a protection package on the exterior of the vehicle and after looking at the paperwork on the vehicle it had already had the protection package applied to the vehicle by the previous owner. when I left the dealership that day they neglected to give me any paperwork showing I owned the vehicle. they told me they that would come to me along with the title. I waited several weeks to receive the title and sales paperwork. When I went to the DMV to register my vehicle it was brought to my attention that the mileage on the title did not match the actual odometer reading. It took another phone call to Cable Dahmer to get this straightened out. I contacted the previous owner to verify the mileage on the vehicle and while I was talking to him I asked about the floor mats. guess what, the floor mats were left in the vehicle when he traded it in. One of the things they were supposed to do before I picked it up was to fill the window washer fluid. Well, a few days after having the vehicle home I realized they had not done that. I filled it myself to find out the washer did not work. I notified them that the window washer was not working. They told me they would pick up my vehicle and fix the window washer. I'm still waiting to have them pick up my vehicle to repair the window washer. I would not recommend this dealership as I feel as though I've been lied to more than once by them. read more

Do not use their service department. Today was the second time that I have had this kind of issue with them. While I was there, there was another individual that was having the same kind of issue. I had an appointment for 1:00 for a state inspection and an hour and 45 minutes later I finally went to ask if it was about done. They had not even brought it in. They just parked it in a back lot and didnt tell me that they were running behind schedule or anything. If you do not plan on doing the work, they should not make an appointment. Second time in a row they have done this type of thing. From now on all of our cars will go some where else for service. read more

I was here to buy a cheaper used car for my nieces first vehicle. Our salesman Davis was very nice, however his sales manager needs a lesson in courtesy and salesmanship. Suddenly, they couldn't find the vehicle and allegedly three people were looking for this vehicle and a fourth was looking a comparable vehicle. The sales manager came out as I was leaving after 45 minutes of being ignored to tell me they were still "working on it" and acted insulted when I gave Davis my phone number to call me when they found the car. I was still interested until she decided to roll her eyes at me and curtly say, "K" with a smirk. Who does that? Someone who wants you to buy a car somewhere else, that's who. And she got exactly what she wanted, I'm glad I dodged that bullet honestly. read more

From an awful experience purchasing my Sportage in May of 2018 with promises and being lied to. After speaking with the owner of Cable Dahmers executive assistant Elizabeth things were taken care of. Mostly had great service from only one person at Kia in Lee's Summit Steve Johns. The ONLY person I would still trust there. I tried to give them another try. After receiving calls, postcards... in the mail I thought I would see what I Could do to trade in my Sportage. (My second Kia - first one was a Soul that was purchased in Houston Texas) walked i. And was getting oil changed, went to the show room floor and thought I would look around. The lady at the front desk asked if I needed help and I said no thank you as I was trying to decide. Then I got to thinking and asked if Carlos or Danielle was there. (The two cards I had in my desk) this is where I should have just walked away, but she nearly bit my head off saying I said I did not need help. ( I would go into how she treated the lady asking where service was which I showed her) but back to this issue. She was hateful and has not got the disposition for this position. Any wAys I man came up who is a used car salesman I have spoke with before. He got me hooked up with Jeff (should have left then again ) Anyways we went thru numbers a test drive and I told him I was going to think about it. We talked a little more and he brought back a bid sheet With my trade in and payments fro 36-84 months. The bottom line was between 28 and 29 k. And was based off my last credit score they had on file which has MUCH improved. I told him I was going to see if my credit union would do the financing. I did that the following day, was approved the next day and was actually excited. Sent him a text in turn Jeff called me. He then tells me that that number was NOT with my trade, and that the numbers were what they gave everyone. Which was a lie, then he proceeded to argue with me and tell me that I did not read it correctly, and that he told me that. Continuing to argue with me about the piece of paper and now needing several thousand down to take card of my overage. Also telling me that if I let them do the financing that it would be much better. ‍ Every thing I said he argued with me over. He continued to argue and even raised his voice. I finally said that I am done. That I am not going to be talked to this way and that I am hanging up. The next day I spoke with a Kait at Lawrence Kia and we did everything online with the sale manager Shane. The did not have a record of working with my credit union but said that they would call them. (This was Friday) The following Monday morning I was contacted by the credit union, and Shane and the deal was completed. They even delivered the vehicle to me at the credit union. Made me kind of feel like Why could Kia in Lee's summit work with me and not lie to me? They missed a sale and any referral I would have ever done, even my daughter that is about ready to buy her first vehicle, I PROMISE it will NOT BE AT LEES SUMMIT KIA. Very disappointed and honestly do not want to ever step foot in their show room again. read more

Bought a car and had nothing but problems no help getting answers left with a faulty car.

An absolute waste of time. We came from 3 hours away to look at a car that was sold the day before however when we spoke to a salesmen at closing they failed to mention that. They didn't have any other help to offer. Absolutely would not recommend. read more

I came in with my Gdaughter for her 1st car purchase and got nothing but the run around. It took over an hour to even get close to a price told to us...he then came back with a price 4000.00 (this was the lowest model of the car also) over what he had stated. The proposal had extras added to it and he said we had to get them because they had already done these to the car....needless to say we walked out. Another dealer just down the street had the same car but the high end model for 3000.00 less than they quoted. I will never go back. read more

Great experience ordering parts and picking them up. Wayne Gunnels was terrific.

If I could give them no stars I would!! I'm just saying this now. Dont EVER buy a car from Cable Dahmer Kia in Lee's Summit! I had my certified vehicle for less than a week before having problems with it. They have now had my car for almost a month with one phone call back from the guy who is supposed to be taking care of it only because I called him 4 times prior the same day. I have been told 3 times now that they dont have time to fix my car. And how is this? When I purchased almost $3000 worth of warranties besides the 2 the thing already had just in case we had problems. I am working on car payment #2 with NO CAR! I was told at 2:30pm today that I would be recieving a phone call from the GM only to have the service manager call me at 5:30 and promise to have the Gm call me at 7:30pm this evening. It is now 8:55pm and still no phone call. DONT EVER BUY FROM THIS DEALERSHIP UNLESS YOU ARE READY TO LAWYER UP Side note: this is only part of what I have had to deal with when it comes to their "customer service". read more

My impression of CD Kia is highly favorable thanks to Kelly M in service. She got my car squared away with little notice like a pro. Fantastic. I'll definitely recommend her and CD Kia service. read more

I am a college student, so I needed somewhere local to take my Kia for an oil change. The services here were wonderful all the way down to the lounge area where I waited. I believe the man assisting me was named Steven, he explained everything to me (I've never gone to a specific dealership for an oil change) and although I didn't get the free warranty oil change that came with my car- because I got it at another dealership- they offered me a coupon which brought my 50 dollar service charges down to $29.99. read more

I went in to see a vehicle in person and test drive it before ordering it from the manufacturer. The sales person (who was very knowledgeable and did a great job) asked me the usual questions about whether I planned to finance and about my trade in. Rather than bringing the keys, the sales person brought over this extra condescending woman that hands me my ID, sits down without inviting me to sit, and starts implying that I couldn't afford the vehicle I was looking at - she put extra emphasis on the vehicle I'm driving now compared to the vehicle I intend to upgrade to, said she was concerned with helping me find "the right vehicle for me within my budget". When I told her that I am not discussing my budget, that I came in to test drive the vehicle, she asked if I'd had a bad experience before. I left before she could waste anymore of my time. I was on the fence between the Scorpion and the S5, so I guess I should thank her for helping me decide. If your heart is set on a Kia, go out to Bob Sight in Independence instead. read more

The sales person really just seemed bothered by me the whole time. The car I was going to buy was a GT Line Soul and as I was doing my final walk around before purchase I noticed a rust spot on the top of the car. I pointed it out to the bothered sales lady who assured me that it wasn't rust. She then proceeded to scrub it for nearly five minutes strait until the rust was effectively sanded off. Then she asked me why I didn't want the car which should be obvious. Then a manager comes out and assures me that its just some tree sap from some imaginary tree that is non existent in their lot. I then asked him if tree sap leaves grooves in paint. He then has the sales lady grab an EX of which I am told how lucky I am to get a free upgrade when really it is their fault for not doing a though inspection of their vehicles. I am then convinced that I need the security device called Karr Swatt. I thought it sounded like a nice thing to have until I got home and found that the app is a joke and only updates every so many hours. Not to mention you can download a Kia app that allows you to track any modern Kia car and most insurance companies have plans that are cheaper that cover theft. It costs 900+$ and the website looks like it was designed by a 12 year old. The sales manager refused to take it off the sale and I am now stuck with a worthless gps tracking service that gives me something already available through a Kia app and my insurance. read more

Just bought a brand new Kia Forte LXS. Was an average experience. I have bought two other brand new cars in my lifetime which were both much easier and shorter in time to purchase. First lowballed me on my car (I understand they need to profit), but a 2008 BMW 335XI coupe is worth wayyyy more than 1,800. Felt like a slap in the face. Managed to work up the trade in, and lower the price of the forte to compensate, but took a very, very long time to purchase. Cierra was great, very friendly and helpful though. The store manager was also great in helping with the numbers and APR. The finance manager was okay, he forgot to put my vin number from the BMW so I had an issue paying sales tax. Would I recommend buying from here? If you're looking to buy a car in cash, yes. Finance? Probably not. Took way too long as I was there for 6 hours. read more

This was the first time my daughter was buying her first car.. We were pre approved through our own bank . She found the car she wanted it was listed at 15000.00 on the internet I kept telling the sales guy we were pre approved at our bank .. He said if u don't finance through us we have to add on another 1000 dollars on the car and they said they could get me a better interest rate then my bank . I was bullied into financing through them to get that 1000 dollars off. They could not get me a better interest rate.. The finance department said they got us approved for a little bit more of an intest rate we signed the paperwork thinking we purchased the car.. Went back up there Monday and they said they couldn't get us the interest rate that our bank could... I was very upset ... they also told me that the wouldn't put my credit in a pool and get many hits .. they told me they were going to just check on one bank.. that's not the truth my credit took many hits!!!! Then they added in a 3 m product on the vehicle for a separate charge , how do I know the first owner didn't already paid for it!!! Why isn't it listed in the price of the vehicle ???? Why a separate charge??? I find that very suspicious.,,this whole experience was horrible i will never go back!!!!! One more thing they don't care the guy under the GM came out to my car to talk to me bc he knew I was upset!!! The only solution was to give me a free oil change I feel like that was a slap in the face!!!!! Never again will we ever go back!!!! My experience there there was horrible they tried so many ways to screw us!!!!!! read more

I just wanted to you let you know that I can not rate you as "completely satisfied". It was not a pleasant experience, overall I spent approximately 14 hours at the dealer. Sales manager was pushing a vehicle that did not have the equipment that I wanted. Next he argued on my trade and rebates, also attempted to be sly and "forget" to add rebates. I got passed around and had to wait 2 hours for finanace. Once I finally got there, I was fee'd on products that my vehicle didn't even have and it wasn't even the agreed on price. My address was also posted wrong so I had to come back 2 more times after. Once to fix my address obviously and the second time because the finance guy failed to give my copies of the contract. I shouldn't have trusted a dealer that has tried to pull a fast one on me 3 times. read more

Made an appointment to get a new tire. Took 3.5 hours and me calling to even get them to look at my car and say, yep you need a new tire, give us an hour. I live an hour away and my kid gets out if school in 45 minutes and I have to pick her up. We just moved there and I don't know anyone in the area... when I asked why it took so long they said because they were managing other customers that came in. I asked if they had appointments and he simply said appointments don't matter it's check in time. WHY DID I HAVE TO MAKE AN APPOINTMENT WHEN I CALLED AND ASKED THEN? WHY couldn't I just drop it off before work at 8am for a check in time? Now I'm carless my child is stuck an hour away and they rushed to take my tires off so I can't leave. I WILL NEVER COME BACK! I will drive the extra distance and go to BOB SIGHT KIA IN INDEPENDANCE!!!! read more

Mom had her car detailed here a few weeks ago and they did an excellent job. It was spotless and the guys there were so helpful, polite and great to work with. Would definitely recommend going here for your vehicle detail if you want it to look brand new again. read more

Since writing this review a couple months ago, my experience has changed. Aside from never once responding to any text messages or calls, I thought there may be some sort of courteousness after giving them thousands of dollars.... HA. Since the moment I walked out of the dealership, I've had to go back on multiple accounts to "redo" paperwork that Mason initially did not do correctly. IE: Titlework and information about trade ins. DID THEM INCORRECTLY. So then upon arriving at the DMV to pay sales tax on my new vehicle and etc., they inform me that the paperwork was STILLLLLLL incorrect, had to physically call them and ask what had even been done at the transaction because it was messed up so bad...... You had one job, dude. Today I had an appointment for an oil change, was told it would take 30 minutes...... from my appointment..... and it took an 1 hour 30 minutes. Maybe instead of asking your customers to write outstanding reviews on how great the service is while they're at your establishment, continue with the customer service after they leave rather than leaving your customers high and dry. read more

Do not go here. They'll hit you with a bunch of undisclosed fees when the deal is closing that adds up to over $1000. Their ads on their website are also wrong. The vehicle probably won't have the features that are advertised and when questioned about any of this they tell you it's standard business practices. So I guess it's standard to practice fraud. read more

I bought a new 2018 Kia Sorento yesterday! My salesman, Jean Carlos was polite and knowledgeable. The finance man, Mason, was knowledgeable and understanding. I love my Sorento and my experience! read more

Andrew was my salesman and Carlos was my used car appraiser. They both told me that a used car was for sale and then called another customer and sold it to them while I waited for a test drive. I went to the general manager, and she was no help. She blamed everything on miscommunication between their staff and apologized for the issue. Then Carlos and Andrew tried to sell me a vehicle for more money that I didn't want. Then they offered me $15 cash for my time and trouble driving from Topeka, but no one had any money to actually pay me their offer. I can't make this up. It actually happened. read more