Sebastian is a waymaker. I have been a customer since 2021, and he has updated or fixed 3 desktops…read moreand one laptop. I highly recommend him. Excellent tech and customer service skills. Don't hesitate if you have a computer problem. He will take a good look at the computer and give you a thorough explanation of the possible problem and solution.

Sebastian's is great. He is very transparent, attentive in his pricing and repair process, and…read morekind. He has helped me diagnose problems with my 2020 Intel Mac Book Pro and kept it running and healthy! I find his services to be competitively priced, such as installing a new battery or port when one of mine died, and I recommend him highly.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

They Say Life is about 3 things,,,,, something to do, something to love, and Hope !! Hope is New…read moreYork Computer Help...Got my very old Sony refurbished to "as new"....Priceless!!

Last week was my first time at this particular Best Buy . The store was spacious and the decor was…read morepretty cool. I was there to pick up one of my son Christmas gifts. We ordered from the store and all I had to do is pick up the awesome gift.The wait wasn't long at all. I was in and out,the staff was nice and courteous the store was clean. Don't forget the store is a few minutes from Bryant Park and the F train I would say about 6 minutes. I would definitely go back to this particular Best Buy .

The associate who welcomes you is attentive and helpful. I came in to upgrade my phone. I wish I…read morehad known that the activation is automatic before I checked out. At the Apple Store they always ask if you backed up your device before activation. I had to troubleshoot setting up the phone at a nearby cafe.

Our family paid $2,247.55 to Secure Data Recovery after being told that the recovery was largely…read moresuccessful. The primary reason for seeking recovery was our family photo collection. The recovered data was delivered in a highly disorganized format that was difficult to navigate and verify. Because of the condition of the recovered files, we were unable to determine whether our complete photo library had actually been recovered. We were told that missing files were likely mixed into the "Lost Files" recovery. After receiving the recovered data, we independently used recovery software costing less than $100 and recovered an intact 810 GB Mac Photos Library with organized chronological browsing by year and month. This recovery was substantially more usable and easier to verify than what we received from Secure Data Recovery. Had we understood that our primary photo library was not being delivered as a functioning Photos Library, we would have evaluated the value of the service very differently. We contacted the company multiple times regarding our concerns, asked questions about missing data, and requested additional assistance. After expressing our dissatisfaction and requesting further help, we did not receive any further response. This review reflects our personal experience and the recovery results we observed.

I sent my water-damaged iPhone to Secure Data because it was stuck in a boot loop and contained…read moreimportant photos for my thesis. I expected a straightforward diagnosis and a reasonable estimate. Instead, I was quoted $1,760 for what was described as extensive repairs necessary to recover the data. As a student, I couldn't afford this, and I requested the phone back. They did not release it immediately, instead, I had to exchange multiple emails and a phone call. During that call, I was told that if I removed a negative review (about their Brooklyn location falsely being advertised as walk-in), they would lower the price to $900. Extortion, plain and simple. I declined, and when I finally got my phone back, I plugged it in and--lo and behold--it worked perfectly. Which means one of two things: 1. They were fully prepared to charge me $1,760 for "repairs" that were not necessary, or 2. They performed repairs without my consent, then failed to disclose it when returning the device. Either way, this is dishonest and exploitative. I'm relieved I got my data back, but I feel like I narrowly avoided being scammed out of a huge sum of money. Consumers deserve transparency and integrity--qualities this company clearly lacks.

Terrible experience trying to get a new laptop set up. Was told it would take an hour or two and…read morethat someone would call to let me know it was ready for pickup. I went home and waited for a call. Nothing that day. The next morning I logged on the app to check the status and saw no one has started to work on it. I've tried calling for an update. It is impossible to actually talk to someone who works in the store. A call center rep transfers you to a voicemail. My next step is to go and sit in the store and wait for them to complete the setup to see if that will get things moving. Such a waste of time. I'm very disappointed. UPDATE: tTe Geek Squad member who set up my laptop when I went to the store to find out when I would be able to get my laptop had it nearly ready and spent about 45 minutes with me getting some applications set up. He was polite, super helpful and great to work with. Updating my rating from 1 to 3 stars solely for this experience. That said, the store would benefit from having status updated in the app and a direct number to someone working in the store to answer the phone as dealing with a call center rep who is unable to help is a waste of time and a poor customer experience.

Quite possibly the worse and most incompetent customer service I've ever seen and experienced. What…read morelooked to be a young man with frizzy hair in his 20s was one of the sales associates, and he looked up all of the information that he was supposed to know, and spent two hours with another clerk trying to figure out if there was a particular laptop in storage. Utterly incompetent. Adding on to that, two customer service members, young girls, asked each other how to input a code onto the interface they work with supposedly for 8 hours a day! Is this what the world has come to now?

I've been going to the place for years, going back to when they just had a tiny suite by MSG…read more Amazing selection of refurbished machines if you're looking for a starter machine or something for an elderly relative that doesn't game, lol. And it's a better value than dropping off old laptops for recycling elsewhere, you at least get a small amount of cash back and some reassurance that real people are wiping/disassembling your old computer. Everyone there is pleasant to talk to & there's a nice little waiting area now that they have their own shop.

A Dominican gentleman helped me out. He was amazing and really nice and cool to talk to as a fellow…read morenerd. I bought the macbook m2 that was said to have scratches and it does not so you could tell they keep there item grading to a very high standard. Amazing will come back!!!

Had a great experience. Went in to get an iPhone 6 screen fixed - had it perfectly done within 20…read moreminutes and at a fair price. Charles and the entire staff was extremely friendly. Highly recommend going here for a cell phone screen fix.

Scam Business they sell Faulty products marked up 100 Percent. Bought a camera battery from them…read morewhich stopped working right away they sold it to me for $160 online it costs $15 Scammers.

Always a pkeasure to purchase from. Their customer service helps to make the scales tip in their…read morefavor when ptices are similar. Fast delivey I have purchased new and used from them and hve never been disappointed. After sales follow up is top notch.

I recommend that when Adorama sell digital cameras, let their customers know at least the shutter…read morecount on the body like MPB Photography store does. No need for the customer to work hard in order to get a sales clerk for that only question and wait so long.