I only purchase through the website. It is often less than Amazon and other big suppliers and the…read moreproducts ship very quickly. What more could you want?

I am fortunate to have B&H as a resource at the tip of my fingers here in NYC. B&H people typically…read moreknow the products they sell the way Radio Shack demonstrated product knowledge. So I took my UPS battery backup to the store after its battery failed, thinking I could get the battery replaced. It's a popular model, but they don't carry the replacement. So I bought another one entirely and the price was still reasonable after having the old one for seven years at least. Prices are always competitive at B&H. If Management is reading this, there is one area where improvement can be made. Some products require the coordination of different departments and a person can find themselves on the ground floor asking about the UPS units, then going upstairs to ask about your server racks for future expansion and better cable management, then back downstairs to Pro Audio for further understanding of the racks sold by B&H; a little more information on what UPS and server units might fit a server rack and be best for my needs; and generally how a person could configure a home rack IT system adapted from Pro Audio for whatever a person may have or will expand to have, including modem, router and printer. This kind of coordination among departments without a point person of this type of expertise to address this query and others like it could be improved at B&H. I am certain there are many people who have this type of inquiry and go to B&H for the expertise to make the appropriate purchases. I was okay with what I purchased, which put me in the same operational position I was in before the UPS battery failed. I was back in operation just hours after returning home. However, it would be great if Management reads this and locates the person at B&H who can address my inquiry succinctly without running all over the store. This is not a complaint in this review. On the contrary, I would not even address the Management of other retailers knowing full well there will be no cogent response. B&H is of a different standard and I am confident they will direct me to the right person. Thanks B&H 4.3 stars!

I went to Micro Center to buy a PC. I wanted to get a medium-range build, and Michael Watanabe was…read moreas helpful as they get. He was very patient and also helped me pick out the best parts that someone would need. He answered all my and my mom's questions perfectly, and it was like the PC was already finished because of the immense help.

This store is very conveniently located, the staff is generally friendly and knowledgeable. Prices…read morerange from reasonable to good with some expected exceptions. Variety of merchandise is pretty wide with DIY sections being rather useful and interesting. Aisles are clean and wide, well-lit. It's easy to reserve pieces of merchandise online in order to later pick them up at store. Mail-in freebies offers are nice, too. The Brooklyn location amenities include large parking space and restrooms. There is no loud, crappy music blasted into your ears. Thank you for that! I tend to escape some establishments where music is loud and annoying. Too bad that the store has no seating spaces, since the location is quite spacious, and if you have time to spend there, you get tired. Definitely do your homework before visiting Micro Center, as that place is certainly intriguing, but your experience there is much better, if you know why you are there. If you decide to misbehave at that store somehow badly, then keep in mind that a New York City Department of Correction building is right next door :) .

A couple of speakers arrived damaged. Shae and Adorama have been incredibly helpful and prompt in…read moregetting them exchanged.

Adorama ranks in my personal top tier of electronics stores globally, alongside boutique retailers…read morelike B&H Photo and Abt Electronics, plus Micro Center if you're considering chains. It feels a bit like a cousin of B&H with a slightly different personality and focus, but the same strong sense of expertise and professionalism. The store is large but not overwhelming, well-organized, and clearly oriented toward photography and content creation, though it also has dedicated sections for musical instruments and scuba gear that make the place feel unique. The scuba area is a little unexpected at first, but I suppose people who love gadgets and gear often overlap with that world as well. I honestly haven't purchased much here over the years aside from a few items, though I definitely bought a PlayStation controller here during COVID. A lot of the appeal for me was simply walking around, learning about new products, and talking with staff who actually know what they're discussing. You really get the sense that the employees are enthusiasts and specialists, not just salespeople. Their pricing also feels very competitive, with an emphasis on staying current and cutting-edge while still maintaining a "money well spent" mentality around sales and service. The atmosphere is calm and professional, and while the store is smaller than B&H or Abt, it's still an excellent size. If you're downtown or near Union Square, it's also much more convenient than heading all the way to the Penn Station area. Highly recommend for anyone into electronics, photography, audio gear, or just technology in general.

All staff I interacted with over multiple visits and phone calls are extraordinarily helpful and…read moretimely. The pricing is fair and upfront. Special thanks to Ivan the technician who identified and fixed my computer hardware issues - he's the GOAT!!

Excellent place, very helpful and super nice people! Highly recommended. Thanks Ivan!read more

The associate who welcomes you is attentive and helpful. I came in to upgrade my phone. I wish I…read morehad known that the activation is automatic before I checked out. At the Apple Store they always ask if you backed up your device before activation. I had to troubleshoot setting up the phone at a nearby cafe.

Purchased a $29.99 Motorola to have a clean phone to practice video calling and screen recording…read morefor the beginning of June before tourist season settles. A nice festive Friday afternoon walking from the train station choice of two traveller and a shopper. Not that crowded went straight to the Motorola Displays saw many types of customer service associate to accommodate such an early weather change. My cashier was named Chanel and was formal about the price change then suggested the another similar model smartphone. Her attentiveness towards the entire experience of the purchase really went well for the time of afternoon which is break before evening commute and peak hours. Though interested in some Photo Video Glasses and it possibly was on another floor or further into the store made this purchase for tourist season and appraisal of your store for group tour location meetup or area bus pickup departure to be determined

This seller came through for my teenage nephew! From packaging to shipping, from excellent…read morerefurbishing to making sure everything worked as advertised. I am so excited by the integrity of this seller and with the 1-year insurance (eBay) as part of the purchase. After one week of use, we are very satisfied with this purchase. Product: 16" Asus Rog Strix Scar 16, i9-14900HX, 32GB, 2TB SSD, RTX 4090

Smooth sailing !! Accurate information with great customer service these guys are official and…read morelegit. Lee was amazing -this guy needs a raise

What an unexpectedly positive experience. The Microsoft Experience Store on Fifth Ave truly…read moreimpressed me. The variety of products and the hands-on setup make it easy to explore everything, especially the Surface line. On two out of my three visits, the representatives were attentive, knowledgeable, and genuinely helpful with my Surface 7 Laptop. Robert, and on another visit Steven, were exceptional. They took the time to assess my accessibility needs, carefully researched options before making any adjustments, and made sure I fully understood what they were doing and how it would help me. The store itself is sleek and modern, with a fully accessible flat glass automatic door and plenty of turning radius throughout the space. As a wheelchair user, I felt welcomed and comfortable every time I visited. The staff made sure I was supported and satisfied without ever feeling rushed. I didn't explore the second-floor gaming area since I'm not an Xbox gamer, but overall, all three visits were consistently positive. I genuinely enjoyed the level of service--honestly, better than my experiences at the Apple Store. #tysadventures26 #microsoftstoreonfifth #microsoftsurface #nyc

Do NOT buy from the Microsoft Store if you don't live in NYC…read moreI purchased a Microsoft Surface Dock directly at the Microsoft Store in New York City. When I got home to Miami and plugged everything in correctly, the dock simply did not work. The Surface charges perfectly when connected directly to the wall -- but the dock itself is dead. Here's the unacceptable part: I was told the only place I can return or resolve this is the same physical store in NYC. No mail return. No remote solution. This is incomprehensible for a company the size of Microsoft. Selling defective hardware and then forcing customers to physically return to the same city is not "customer service" -- it's negligence. If you don't live in New York City or don't plan on returning soon, DO NOT BUY from this store. What should have been a premium experience turned into a complete waste of time and money.

They have a flat rate 75 to fix any problem as long as it doesn't require any hardware componentsread more

On the way over I was confronted by a man who asked me if I wanted to step into his shop for a…read morequick look around, there were all sorts of weird overpriced vases- I definitely wouldn't come back ever again especially because there was a weird smell that clung to my clothes. When I made it to best buy they somehow were even worse. I went home that day with a vase and no electronics

I ordered "pick up," for a charger for my "work lap top." This Best Buy location is within walking…read moredistance of my office and I've never visited this spot. The pick up line inside the store moved quickly. The rep smiled, scanned my email notification, and I was out the door. Friendly and fast customer service at the pick up counter. Quiet evening, walking out of the Atlantic Terminal Mall onto Atlantic Avenue. Great match. My charger is compatible and working effectively with my laptop just as the Best Buy website suggested. Did I tell you that I love Downtown Brooklyn!