i called 2 other top rated companies looking for help finding a product and was simply instructed to go to thier website and look around. i email Adorama and listed what i was looking for and they ran with it. they found the items, sent me a quote and shipped it all within an hour! Customer service was Exceptional. They made a lifetime customer out of me. read more

Excellent Value & Outstanding Customer Service I had an excellent experience purchasing my Roland FP-10 keyboard bundle from Adorama. The package included the keyboard, stool, sustain pedals, and headphones, all at a fantastic price. Everything arrived in great condition, and I was very happy with the value I received. The only issue I encountered was that the headphones were defective. I contacted Adorama, and their customer service responded promptly. They advised me to contact the headphone manufacturer directly since it would be the fastest way to resolve the issue. I'm so glad I followed their recommendation. The manufacturer immediately took care of everything and is sending me a brand-new set of headphones without requiring me to return the defective pair. The entire process was quick, easy, and hassle free. Overall, I'm extremely happy with my purchase and with the customer service I received. Even though there was a minor issue with one item in the bundle, it was handled efficiently, and I couldn't be more pleased with the outcome. I would definitely purchase from Adorama again and highly recommend them to anyone looking for quality products at great prices. read more

Just make sure whatever you do, you don't deal with Jack Gold. That man is an artist at manipulating and stealing right in front of you. He doesn't hesitate, and he doesn't even try to hide it. He will literally tell you that if you don't take the low offer, they won't send your equipment back. I wish the CEO, or whoever is above this guy, would do something about it, but he's been at it since the early 2010s and is still leading the way in scamming and straight up stealing people's money and equipment. read more

Adorama - Photography Stores & Services Near Me - New York, New York

Adorama ranks in my personal top tier of electronics stores globally, alongside boutique retailers like B&H Photo and Abt Electronics, plus Micro Center if you're considering chains. It feels a bit like a cousin of B&H with a slightly different personality and focus, but the same strong sense of expertise and professionalism. The store is large but not overwhelming, well-organized, and clearly oriented toward photography and content creation, though it also has dedicated sections for musical instruments and scuba gear that make the place feel unique. The scuba area is a little unexpected at first, but I suppose people who love gadgets and gear often overlap with that world as well. I honestly haven't purchased much here over the years aside from a few items, though I definitely bought a PlayStation controller here during COVID. A lot of the appeal for me was simply walking around, learning about new products, and talking with staff who actually know what they're discussing. You really get the sense that the employees are enthusiasts and specialists, not just salespeople. Their pricing also feels very competitive, with an emphasis on staying current and cutting-edge while still maintaining a "money well spent" mentality around sales and service. The atmosphere is calm and professional, and while the store is smaller than B&H or Abt, it's still an excellent size. If you're downtown or near Union Square, it's also much more convenient than heading all the way to the Penn Station area. Highly recommend for anyone into electronics, photography, audio gear, or just technology in general. read more

Adorama Camera/Video shop Customer Services is outstanding. Appreciate and many thanks for your concern in dealing with. read more

This company sold me an out of date hard drive, then they said go to the manufacturer for the warranty western digital said they cant because the hard drive was sold to me out of the warranty date, DO NOT BUY ANYTHING FROM Adorama, THEY ALSO DID THIS TO OTHER PEOPLE. read more

Adorama - proof from western digital that Adorama sold me an out of date hard drive. - Photography Stores & Services Near Me - New York, New York

They are a rip off. They want buy your equipment but pay nothing for it. They want to make an 800% profit. They are scammers with no professionalism at all. Don't send you equipment to trade in or they will screw you! read more

Another poor review of Adorama's customer service. Visited this location 3x and 2 of them have had poor experiences with customer service. First time, they were absolutely unhelpful when I went in to rent a lens and was trying to problem solve of how I could work with them get a lens the next day. They basically told me to F off. Second time, I traded in a camera body that was not working for another one, and the sales people were helpful. With the 35mm camera, I asked for a Gold 200 film at check out. They sold me film that went with a video camera with my purchase of a photo camera. How does that make sense? Third time, I went to return the film (I had barely opened the box), and they refused to take the film. Even though they made the mistake. Terrible customer service, they do not care about repeat customers. Not going back. read more

A rocky start on my order as my card was charged 3 times but after contacting customer service it appears it was a glitch and the additional charges went away. Based on the customer service response and speed to respond, I'd definitely recommend them. They had exactly what I needed and was actually surprised the camera was in stock and great value at the normal price, especially when others are taking the opportunity to raise prices on in-demand items. read more

I had an excellent experience with Adorama's customer service. They took the time to listen to my situation, responded promptly, and worked with me to find a fair resolution. It's refreshing to deal with a company that values its customers and is willing to make things right. Everyone I communicated with was courteous, professional, and genuinely helpful throughout the process. Even when there were pricing questions and multiple orders involved, they handled everything with patience and understanding. Great customer service is becoming harder to find, and Adorama exceeded my expectations. I truly appreciate their willingness to work with me and wouldn't hesitate to do business with them again. Highly recommended! read more

What can I say other than? Adrorama is or has to be the best camera shop around. After being belittled at a local cameras shop. A friend suggested that I try. Adrorama I was a bit skeptical because how I was treated when I first started in photography.. But I have to say from talking to the experts at Adorama this hands down fantastic shop . The selection enough to accuse from and also the value. Is fantastic. Thank you Adorama and to all your employees. All the very best. read more

Excellent, personal, and informative customer service. They help me to make better purchasing decisions. They promptly address my questions and I never feel rushed. Outstanding company. read more

The first Sunday of August I came in here an hour before closing because I needed a new digital camera for my trip to Iowa. I looked around for a bit and then asked an employee about what I wanted which was a simple point and shoot digital camera. He showed me a few and I decided on the Minolta MNB5Z. It actually cost the same as my old digital camera 10 years that stopped working earlier this year. The salesman went to get it, gave me a paper to present to the cashier. Very easy camera to use. read more

Adorama - Minolta MNB5Z 56mp - Photography Stores & Services Near Me - New York, New York

Thisis a terrible company. I ordered a Seagate hard drive, and they took the naked hard drive in its silver anti-static bag and put it in the thinnest padded mailer you can find and shipped it to me. Needless to say, it looked like someone played hockey with it when I received it. I called immediately, thinking they might ship me a new one right away as well as send me a return label, but no such luck. I got a run-around, we need pictures (which I immediately provided), and then they said they'd process it in 3 business days. Of course I heard nothing and had to call back. "Daisy", the lady I first spoke with, said she would call me the next day, but she never did. She sounded like the call center was outsourced to Asia on the phone. Anyway, stick to B&H Photo where hard working New Yorkers package your stuff correctly! read more

Adorama - Poor packaging on a very expensive hard drive I ordered. Just a padded mailer. Fail. - Photography Stores & Services Near Me - New York, New York

My trade-in was valued at the price I thought it should be. They gave me 5% more for buying something from them. Waiting on a Nikon z6 iii that is on backorder. read more

The products Adorama sells are quality products that I have enjoyed for years. Their warranty on the other hand is a joke. I assumed with their years in the industry offering their special Adorama protect powered by Extend would be a good choice. With their name behind the warranty and charging a premium price I was expecting a premium product. I was wrong. They have had my drone for over 2 months and have not sent it back repaired and have not replaced it as described in the warranty, even though they sent me an email a month ago saying it was being sent back to me repaired. Customer service has not been fast or very helpful. Extend handles the claim but after many emails to them they told me to get ahold of Adorama directly?? My advice is just buy an extended warranty from a second hand company who specializes in warranty work, like Asurion. I spent a lot of money on the drone from them and overpaid for their warranty since it was my first drone. Best part is after all the money I gave them they have my drone. So I can't even take it somewhere else to get it repaired. In summary, Adorama sells quality products, but the warranty with their name on it is a joke. 6/17/2026 Sent an email with requested information to nancym at Adorama. We shall see how long it takes to get a response from her. I am wondering if she will give me the run around like Extend?? 7/1/2026 Nancy never got back to me. Because of numerous emails sent to Adorama about my issue I finally got someone to actually look in to my case. The first two responses told me to talk with Extend, trying to give me more of the run around. The third person to respond told me that they had ordered the part needed to repair the drone but received the wrong part from the company. Not sure why this wasn't communicated to me earlier. Because the warranty ticket was closed as 'repaired' months ago. So now I wait what for what their next BS email will say. They claim to replace the product if not able to fix under their warranty. I have expressed to them multiple times, if you want to keep my drone so bad just send me a new one like your warranty states. read more

I received the package today. Thank you so much for your excellent customer service. I had separate emails I was using to contact you and. make my order. I didn't immediately have confirmation, and when I called to get info, the customer service rep was patient looking for confirmation and helped me set up the system properly to see my order so I could track progress. Thank you so much for all the help. This was an excellent experience read more

I presented to your store in NYC on Friday May 1, 2026. I had a battery stuck in my camera. Two gentlemen/associates helped me. I first met with Nelson and Matthew later joined him. They both tackled the task with the best demeanor and customer service. They were absolutely wonderful and helped make my day. Job was completed in minutes. It was a valuable experience on a day I didn't even make a purchase. They are the reason I continue to shop at the store. read more

If you don't mind being subject to their impatient rude and crude, New York style "customer disservice", you may get a deal. If you want to be reminded of why New Yorkers vote stupidly, or of the New York "attitude", you will enjoy Adorama personnel. read more

I've been a loyal Adorama customer for over a decade. I'm a professional user and have spent almost $53,000 in that timeframe. I recently ordered a $50 flash attachment, instead they shipped me a pair of $165 earbuds. I immediately emailed them to notify they of their costly mistake. Rather than thank me for honesty, their response inferred that I was either a liar or confused. "if your order is incorrect", "provide photo evidence". We all make mistakes but when a longstanding customer points out an issue, jump to fix it, right? Not Adorama. They refuse to ship what I ordered until I ship back their oops. They should be acting in good faith and rushing to make it right instead of acting like I'm trying to rip them off. There are too many retailers selling video and camera gear to act like this. A simple "thank you for being honest" would have gone a long way. (Update) Five days after reaching out to Nancy as requested, I still don't have my order and she hasn't replied to my message. (Update 2) Even after shipping back the item they mistakenly sent, they sent an email saying they'd have to inspect the item before refunding my money for the item they never sent. From order to refund was over twenty days. The Buddhist monks have walked across most of the US in less time. They were quick to charge my card but really couldn't be bothered to ship the right item or make it right in a timely manner. read more

I have a lovely flash for my Sony A7IV that doesn't work and I have spent too much time trying to fix it so I gave up. If I can send it to you and you could reprogram it that would be fine. Shua spent a lot of time with me and he was very considerate of my problem on the phone. I give him a Five Star Rating. read more

Don't buy here, just get it on Amazon. Less of a hassle for price match or returns. I bought an item on Adorama to support smaller business, but got screwed by their slow walk on price matching and eventually it was no longer available. Ultimately returned the item and bought it on Amazon at a lower price. They also made pay $250 to have the return item picked up. Again, never again. read more

Excellent service, very knowledgeable representative, very good product availability. Ended up purchasing the item recommended by the customer service agent. read more

In the sea of camera stores, if you want friendly service in a more personalized manner, this is the place to go. Its a compact store unlike its competitor and it excels because they curate their items and only carry the top of the line stuff like canon, nikon, sony and mainly specialize in all things camera. I think the staff guy is named William, and he's not looking to oversell or pressure you into making a pricey purchase that you don't need. I went to the store to buy a polarizing filter for my slr camera and the staff guy helped me find the right product, for the right price, tiffen at $25 usd before taxes, and install it because I have a habit of jamming it. I've bought from them before and I usually have no issues getting in and out with purchase in hand. I'd highly recommend if you love photography. read more

I had a question about a part I needed but didnt see on the website. I submitted an online request and received a fairly rapid response (at least compared to other online vendors I have dealt with). I had some followup questions and they were also answered very quickly. I was actually not prepared for how quickly my questions were answered. And the information I was provided was actually what I needed. Not only did Shua recommend the part I needed but also recommended another part (only $5) that would make the first part work even better. Overall terrific experience. read more

Excellent pricing and customer service. Very pleased with my orders, and all of my questions were answered quickly.

Always love this spot. Good service, good events. Good stock. Also where I got my first camera.

Never ordering from Adorama again. Firstly my 2nd day air was not delivered on the second day and when I called them about this the guy I got on the photo acted as if he couldn't care less about the error and told me basically it is what it is. As I asked to speak to a a manager he put me on hold for 30 minutes and kept returning to tell me, I'm connecting you right now. Well my package finally arrived and it's a semi expensive lens they put in a thin mailing envelope and one random piece of foam plate that smells like old fish just thrown in here with zero protection of my lens in any way. As someone who works in shipping and receiving, this would never fly at my company. Seriously adorama, wtf. I'm never ordering from this "established" retailer again. read more

Adorama - Photography Stores & Services Near Me - New York, New York

This is my third time in a row because I am taking a class for Darkroom photography. I was gonna post this review earlier but got busy ! Every time I am here had a wonderful experience! Never once I had an issue, most of the people working here go out of their way to help. While I wait for my items to arrive I have watched them with other customers! And I can say they pay great attention to every customer comes to their store. The store manager is the lucky one to have such an excellent team to work with ! Only thing I have to mention is no matter how much you spent on an online order , you have to pay shipping for it. Other places don't do that! I had to spent almost 700$ for my analog camera, film, paper, other materials. And some stuff they didn't had they ordered them but I had to pay shipping. Maybe in future they can change it & we customers can order online rather then come to the store from so far. Besides that I am very happy every time I come here, get to learn a lot by asking them millions of questions. And they never once get annoyed about it lol__! Thank you guys for all your hard work, customer like me appreciate your efforts! read more

Delivery problems I ordered a set of color ink cartridges (8) and the website said they would be delivered the following day. I also ordered a photo black cartridge that the site said would be delivered in a couple of days. On the day the set of cartridges was supposed to be delivered, I received 5 of the 8 dumped into a box with no packing slip. The following day I received 1 more cartridge, but have no idea when the next 2 of the set will arrive or the date I'll get the black cartridge. Customer service is entirely closed because of a religious holiday--the website provides no customer service. Oh and they also charge you extra for delivery protection--so you pay extra for the bad service. read more

A couple of speakers arrived damaged. Shae and Adorama have been incredibly helpful and prompt in getting them exchanged.

They sold me a rs5 that was missing the upper quick release plate. Whenever I called and asked for them to send one they told me that the listing said it was missing it when I was looking at the listing and it said it came with product. I had to buy a product then spend more money buying the missing pieces. This is awful way of treating your customers and I will never order from adorama again. read more

Worst film equipment company online. They sent me the wrong and/or damaged gear two orders in a row and have yet to credit me back the correct amount. Very unethical company and the most disrespectful customer service. read more

I had an issue placing an order so responded to their email. It bounced. I then sent an email to their customer service and heard nothing back (24 hours). I then sent an email to an executive, nothing.. They clearly don't care about customer service. Who needs this?! read more

**I just wanted to update everyone. So I used PayPal for my purchase through Adorama, thankfully. It's actually one of the reasons I use PayPal - for the protection. Adorama obviously tried being shady and stating that they delivered the package, when it was abundantly clear they didn't, which was the reason they reached out to me in the first place. After some time, fighting through PayPal; PayPal sided with me and refunded me the money that they owed me. I honestly just wanted the light because it was a new release and a good deal at the time. I spent so many hours talking with Adorama and never got a sincere apology. Never got the light. The lady that handles the reviews here on Yelp.... NEVER responded. So the whole "please reach out to us, we want to help resolve this...blah blah blah" is completely insincere. All she did was waste more time because I spent a LONG time explaining the ENTIRE situation and got no reply. I triple checked that I sent it to the correct email and it was. That alone tells you everything thing you need to know about this company. I'm not sure if I mentioned the light I bought but it was a Flashpoint, which is a rebranded light. Many of you may know it as Godox. They're exactly the same, different names. The reason why I bring this up is because you can simply buy Godox from another site. I'm not going name the best site to get it from but they're the biggest and pretty much the best photography site - they're trustworthy and actually help you if you have an issue and most importantly, they don't try to rob you because they made a mistake. So if you're like me and have a lot of Flashpoint gear, then you can just use Godox with it. Lights, triggers, everything. I'm sorry for the very long post(s) but I just want to help people avoid going through what I went through. I got my money back, which isn't easy with PayPal, especially when going against a fairly large company like Adorama....but the fact that I got my money back, just shows that I'm in the right about this and Adorama should be incredibly ashamed of their tactics. I even had to get a police report and again, Adorama lost. They wasted my time, tried stealing $899 from me and really...the list goes on. While $899 isn't a huge amount of money, it's certainly a good chunk of change, especially during these hard times. I also want to state that I was incredibly kind with everyone I spoke to. Adorama was somewhat kind but you can tell, it just wasn't sincere. Like the "Adorama Manager" that responds to the complaints on Yelp. Zero help. The kindness isn't real. They just want other people to see that they are trying to help but in reality, they are not. That's why I feel it's very important that I update people with my experience. Also, when you look at Google reviews versus Yelp reviews, there's a HUGE difference. They're highly rated on Google but low on here. Yelp has an amazing algorithm that prevents fake reviews. If you are ever looking for reviews on any company, you do NOT just want to go off Google reviews because many are not real. Yelp is absolutely amazing when it comes to seeing real reviews. Again, I apologize for the very long posts. I hope everyone has a wonderful day and no matter who you purchase your gear from, I truly wish you the best and hope you don't have any issues! read more

As others have mentioned, "1-2 Business Days" is ALL you can expect to hear from Adorama support. Just... don't. Ordered an item open box, and while the listing clearly stated the included items, Adorama failed to ship ANY of them, over $1000 worth of items, including bits required to make the scope function. Over a week later, they have yet to give any sort of explanation or indication of whether they even INTEND to make it right, so now, in the absence of responsive communication from them, I have to deal with repackaging everything and returning. Save yourself the trouble I'm going through, spend your money... basically - anywhere else. read more

After almost a decade, or maybe even its past that, my trusty Canon 60D was dead. Sadly the folks at Phototech Repair informed me that this model was no longer serviceable and that meant a replacement was going to be in order. I was back and forth on what to do and which camera to purchase and while I wanted to move into the Mirrorless space and remain a Canon user, the price point was still a little out of reach since work has been slow and the price of absolutely everything has been through the roof. After deciding on snagging a used model of a device I liked it was over to Adorama I went. The day was freezing out so it was nice to be inside the fully loaded with awesome shop and begin to browse and also get myself this item. The staff here are very professional and all seemed quite courteous to me which is a pleasant thing to find. I was attended to by William and the device I decided on was a Canon 80D. An older model but still a very much used device in the field. From my observation the team here know there stuff and do their best to work with you if you are more of a novice. They seem to be more interested in your keeping your needs sated at Adorama than heading to either B&H or Amazon. I'm a satisfied customer but I can say that all should do a little advance homework before going into a place like this since technology and cameras change so frequently. That being said I am happy with my choice and will be returning to Adorama again sometime in the future. read more

Their customer service and advocacy are top notch. I had an initial problem with a purchase/warranty combination and it was actively chased and corrected by Penny with customer service. Communication throughout was exceptional. What I originally thought was a bad purchase was turned on its head and became one of the best I've experienced. Beyond happy. read more

Adorama: Totally contradictory web listing that I attempted to use their chat to straighten out but which which was cutoff in the middle of my attempting to type up the problem and buy the right model guitar. I subsequently noted I was permanently cutoff from using the chat function as the chat subsequently rejected my attempt to re-use it like 5 times.Then tried telephoning and that person had no idea about the chat service cutoff and just wanted the model # initially stated in their website listing (but also contradicted) and assured me I would get the right version of the guitar if I just bought it.......right...and pigs can fly. Good luck. read more

Horrible! I've been on the phone for over an hour. Getting transferred, disconnected as each person (often remote workers -- as they've said to me) transfers to another. For the most simple question, checking if something is in stock before going over. This is like a bad joke. Each transfer, I have to wait for almost ten minutes. Trying to buy local rather ordering online, I TRIED! read more