I have a similar experience as many of the rest of you to share here. It's a pity you can't choose ZERO stars, because this group certainly deserves it!!!! I scheduled a reservation with this company, but had to call them back and cancel because the details of my trip changed. The attitude of the person who answered the phone gave a clear indication that he does not like his job. He told me there was no reservation to cancel, without me providing any information (name, phone number, date, confirmation number, etc.) It turns out that he was simply looking at a computer display that showed a name and phone number where I was calling from. When I questioned him as to what information he was looking at to tell me there was no reservation, he proceeded to tell me my husband's name and phone number. I tried to explain to him numerous times that the reservation was made under MY name and MY phone number. Again, he NEVER asked for my name, date, confirmation number, or phone number I used to make the reservation. He didn't care to speak to me, talked over me numerous times and promptly hung up. My husband called back from my phone number and got one of the manager. The manager, Andrew, NEVER asked him for a phone number, just the name used for the reservation. Sure enough, he immediately found the reservation and cancelled it. Andrew told my husband he would speak to the employee. My husband received a call back a few minutes later from Andrew, who the nerve to say that he listened to the audio from the call and DIDN'T see anything wrong with his employee's behavior. Instead, he blamed my wife for getting agitated. Wouldn't you become agitated with someone who wouldn't listen and look up your information? But I guess this company cares more about sticking up for its incompetent employees rather than providing customer service. STAY AWAY FROM THESE PEOPLE AT ALL COSTS!!!!!!! read more

Driver opened the windows while going on freeway, I had to request 3 time to close the wondows. Note charges $2.50 extra if u e planning to pay by credit card. Website says $45 charge but charges $51 read more

This company is TERRIBLE. Unfortunately, they're also the best option if you're in the Bolingbrook area, so if you MUST use them, ask for Danielle - she's the only one who is nice, drives safely, and on time. Aside from barely being able to understand the dispatcher, he is RUDE, lies about how long it will take (15min turned into an hour and we were late to our destination), and his drivers (besides Danielle) are unsafe and super rude. Our worst experience was with a very unsafe driver who almost hit 3 cars on the 1mi drive we had to go, and then gave us a hard time about using a credit card because it meant he'd have to sign into an app on his phone and he couldn't remember the password. He was incredibly rude, unsafe, and unprofessional. He literally asked us why we were wasting his time!! If you can take another taxi service, DO. If you must use this company, call WAY in advance and ask for Danielle or you will have a very unsafe and unhappy ride! read more

WOW..arrived early!!\ .I just moved here .i had to wait for my kid to go to school, i needed a cab at a specific time to make a train. they were here 5 min. early they knew the best route and drove me to my destination on time to make a time sensitive schedule. 2 thumbs up!!!! Craig L. read more

These guys came to my rescue last night when I missed the last bus out of town. After trying to call a major cab company to no avail, I gave these guys a call. I needed a ride to a Metra station, and gave them the location of both. They gave me a flat rate directly over the phone (no surprises or trick meters here.) and the cab showed up within fifteen minutes of calling. I was very pleased with the promptness, and the driver himself was really nice. This will definitely be my new cab company of choice. read more

DO NOT USE!!!!! This company told us that they would be able to take us into Chicago and that they would accept credit card for payment. My husband had to go in for jury duty and then all of a sudden, as he was driving, he says that he wasn't sure if he could take him into Chicago. My husband asked the taxi driver to take him home if he didn't think he could do it, but he insisted on driving further while calling his boss. Then, the guy asks for my husband to get cash out of the atm to pay him upfront, as he is pulling into a gas station. We've never had to pay any service upfront before!! So the taxi driver just left him at the gas station! The owner is incompetent, running a bunch of incompetent people!! read more

Had reason to use a this service today. Driver Danielle was on time, polite and a safe driver. I think the negativity in the reviews towards the dispatcher/owner are correct but that is down to a cultural thing I believe. I usually find immigrants from the African continent to be happy, proud and polite peoples, the owner of Bolingbrook Cab needs to be a bit more polite and well manner in his phone etiquette. Tipped the driver very well as she earned /deserved it! read more

Just used this taxi service, it was alright and I would recommend them. I called and they said they'd be here in ten min and they were. I was able to discuss a flat rate over the phone. The taxi itself was a little old and smelled like smoke, I plus for some not for others. Don't know their hours but I would use them again smoke or not. read more

I have been traveling to Bolingbrook on business for 3 of the past 6 weeks. The first week I tried several cabs with little satisfaction and eventually tried Bolingbrook Taxi. The drivers are professional and have arrived to pick me up and take me back within 15 minutes each time. All the other cab companies were either late or no shows. These guys rock. For those who took the time to write a bad review, I can't imagine all of the great service I've gotten in comparison to those considering I used them 2-3 times per day I was there. I total of approximately 30 rides! In addition, I called in advance and asked them to pick me up at Midway. I gave them my flight number and they were there within minutes for $30 less than taking one of the cabs that have contracts to sit in line at the airport. Highly recommended! read more

Please Do NOT take this taxi for your own safety. Horrible experience with Bolingbrook Taxi. They charged me more than the estimate they gave me. I tried to argue but the driver was an ass, acting like he was ready to kill me. I was forced to pay the excessive charge. read more

I was almost ran off the road this afternoon by one of the drivers for Bolingbrook Taxi. So I called and asked to speak to someone in management and the individual on the phone place me on hold. He placed a call to the driver and placed us on a 3-way call and the driver was calling me a lier and yelling at me....The call got completely out of hand, of course with no resolution. I wouldn't trust them to drive me around, when drivers can't be trusted to yield to on-coming traffic and the management can't handle a complaint or their driver and the obvious lack of common courtesy. read more

Horrible experience on more than one occasion. First time it took 2 hours to recieve a cab when I was only 15 minutes from Bolingbrook. The next two times I was told they would give me a call back and never heard back. They told me they needed to search for address to put someone in route. read more

I would rate this company zero stars if I could. I called at 10 am to ask if I could reserve a cab to take us to the Lisle train station for a 2:38 train. I asked for a pick up at 2:15 for 5 people. The driver did not arrive until 2:23 and in a regular car. And the company did not post their rates. While we flying down Rt 53, the driver had to call to get our total - which was $30!!! We argued with the manager about all the issues we had, the likelihood we'd miss our train, and the fact that you can go to midway for $38! He was extremely rude to us... We felt horrible for the poor woman driver who had been given no information about our ride prior to, and has only worked for the company for 2 weeks. DO NOT use this company! You will regret it. read more

Great service! The driver was about 5 mins early. The car was clean inside and out. New Cadillac. The driver was polite and respectful and drove safely. I had called the taxi company about an hour before I needed a ride. read more

These guys are really bad. My boyfriend and I were in town for a wedding and needed a ride to the ceremony, which was at 4 pm. We called at about 10 that morning to reserve a cab for 3:30. The wedding was about 10 minutes away, so we figured that would give us enough time. The cab did not show up until 3:50. No apology. I said, we need to get to a wedding by 4 pm. The driver spent several minutes trying to plug in his GPS. Then, he spent at least 5 trying to put the right address into the GPS. Peering over his shoulder from the back seat, it didn't look like he had typed in the right address, so I pointed that out to him, but he didn't speak English well so it was difficult communicating this to him. He had to call his dispatcher to ask how much to charge us. I stressed again that we needed to get to the wedding as we were already late at this point. He ended up going the wrong way, and we had to try to figure out how to get there based on street signs. We were 20 minutes late for the wedding and missed my friend walking down the aisle, which was really disappointing. It was overall a really bad experience. And it was $30 on top of that. read more

I had never used Bolingbrook taxi but figured only way to go whe I live in Bolingbrook and needed a ride from the Midway airport. When I called to reserve they told me it would be $47.00. I made it clear I was going from Bolingbrook from the high school to Midway airport. and asked 3 times telling them I had 4 people. BTW I called once before hand just for rates. Not a big deal but they charged me $53.00. So make sure you get the correct rate and name of person that give it to you. All was fine. He was a bit early even. Driver was super nice. I also asked about making reservations for return ride. At the time of the call they said tell the driver. Well did as I was told and he said you need to call it in. He even called the home base (dispatcher). He even gave me a business call even. We called a few days before we were to return. No problems were told. They took all the information. They asked my husband what we were charged last time even. Wonder if they know what they really charge? We was told to call when we was on the way to get luggage and they would be there right way. Husband did as told again and guess what.. NOPE they were told the van was out of service and we would need to call American and gave us the number. NO PHONE CALL OR TEXT OR EVEN EMAIL TO tell us they would not be able to pick up. Why do they ask for your phone number or your email if they are not going to use it? We did call American and guess what.. they came to our rescue the same way Bolingbrook could of. We put one person in the front and 3 in back and we all fit fine with luggage in the truck. Guess Bolingbrook taxi didn't want to bother or didn't want one of us in front seat.. JUST REMEMBER that when BOLINGBROOK Taxi bales out on you call AMERICAN they will bail you out. I give them 2 star since the driver was nice and early to pick up read more

I called this company based on the reviews I read here. HUGE mistake! I had a job interview in Bolingbrook and had taken a bus from Downers Grove and cab the remainder of the distance, about 1 1/2 miles. My return trip driver was a nightmare. Not being at all familiar with Bolingbrook, as a destination, I asked the driver to take me to route 53 near Briarcliff. Suddenly, he started yelling "$8! $8! You pay me up front!" He kept thrusting his hand in the back seat for the money. I told him I would pay when we reached the destination. He pulled over in the Walgreen's parking lot, screaming "you go now!" I was forced to get out and hike it the rest of the way, running, barely making the bus! HORRIBLE, HORRIBLE experience. By the way, I got the job and will be requiring transportation, both ways, daily, from my new home in Bolingbrook. I guess it is good to know that Bolingbrook Taxi does not need or want any new business considering the gas prices and economy today. read more

My daughter and her friends wanted to go to Chicago to celebrate a 21st birthday. Being responsible, they called and reserved a Bolingbrook Taxi askinig them if they had a van for 7 passengers. She was told yes. They made reservations to be picked up at 10 and reservations at a club. At 10 the van had not arrived. After calling them at 10, they assured my daughter they would be here in 1/2 hour and finally showed up at almost 11. When the van got here, the dirver claimed he couldn't not speak english and the van only held 7 including the dirver. He had my daughter sit on the floor and ride there to the city - nothing like breaking the law! And they felt that it was ok! What kind of company would do such a thing??? The driver though he had GPS got lost and missed the turn several times.Then they were to pick them up at 4am and when they called they were told that there was no van for them. So they were left in the city. Fortunatly my daughter and friends were able to secure a safe ride from American Taxi. When she called to complain she was told that the drivers "don't really know the city". How can you have a cab company who claims to know all areas doesn't know the city even with the help of GPS? He even had the nerve to tell my dughter that though he could not refund any of the money (which the cost went up with they finally got there and lost thier reservations due to how late they were) actually asked her if she would find it in her heart to use them again. When I called today after being out of town, I was told that my daughter was a liar - really? Save yourself the stress and call American Taxi and share this horror company's name with everyone you can! This business is an embarassment to the name of Bolingbrook! read more