I forgot a shirt that was left since last November. The first reminder call we received was last…read moreweek (July 2026). Tip Top today (August 3, 2026) charged me a $15.00 storage fee for one shirt that didn't even cost $15.00. I asked that they should have called me prior to when the storage fee was to go into effect. They said they called us several times. I asked them to prove that they called us prior to last week. They refused to attempt to prove any prior calls to us. I stated I would never be back, and they said that was fine with them. No, I'm sorry Sir or any comment like they wanted to keep me as a customer. I could understand if I was in the habit of leaving my dry cleaning over 30 days on a regular basis. This was my first time that I forgot. I would have expected a one time exception and waived the fee. I guess they make a policy of not calling before the late fee goes into effect so they can make that extra money.

For over 40 years, I took my clothes to what I knew to be the best dry cleaner in San Antonio- the…read morefinishing was outstanding. The pressers and finishers eventually retired so, the quality of the work I'd enjoyed for decades diminished tremendously. If I intended to move my business to another dry cleaner, it was time to go local. I tried TipTop a few months ago. There was a little hiccup, however, the issue was handled both professionally and courteously. I will return and remain hopeful!

Went inside to drop 2 pairs of pants off to be hemmed. The owner, Chris, immediately has an…read moreattitude and asked me when is my deadline. I didn't have a deadline. He then asked me if I have asked people in my neighborhood if they could hem my pants. Well, no, I did not ask people in my neighborhood if they could hem my pants, that's why I went to quality cleaners as I've had pants hemmed here in the past. Each pair of pants I had hemmed in the past cost me $20, for each pair which is an outrageous price, but I need scrubs for school. I thought I would drop them off and do the same thing as before. Chris seemed bothered and annoyed by my business so I asked for my pants and bag back and he changed his voice and started mocking me, a would be customer who entered his dry cleaners. I highly advise everyone to be cautious as any grown "man" who changes his voice to mock a customer is not normal behavior. Run.

Quality of service, timeliness of return of serviced products, but wish they were open on…read moreSaturday's

Always doing a great job with my clothes and always done when promised. Price is in line with other…read moreservices in San Antonio.

Ruined a $220 jacket. I had to pay to get my jacket back, hoping I can take it somewhere else to…read moreget it fixed. I requested a manager to call and waited a week without a response. I reached back out, spoke with the owner and she said go to the jacket manufacturer. Did not offer any sort of solution. I was informed they sub out the work so they have no idea what happens to your items. I would not recommend this company.

We have been going to Best Cleaners for yrs and frankly can't understand why they don't have more…read morestars. The Customer service is great. Veronica is the bomb. She is always delightful and has a smile on her face. The service is great. We have had a problem every now and then but everyone does. They always make it right. The customer service and the service you get for your laundry is better than anyone in town. They are a cleaners who will remember your name and always try to help you if you are in a bind with time. More businesses need to hire more Veronica's because she cares about each of her customers. This customer will continue to go for the service and for the smile you get when you enter the door.

Tried out Best Cleaners for the first time this month, had all of my work blouses and button downs…read moreironed/steamed by them-materials ranging from cotton to polyester to silk. They did a marvelous job. I thought the service was better with a quicker turnaround time than I am used to in San Antonio. I know some people had comments about their building but I personally like the charming relic of a building that they have. Found my new cleaners!

Our washing machine went out and with summer guests coming and going it was great to be able to get…read moreour sheets and towels washed in no time. Special thanks to the ladies who work there. They helped me get started and were very helpful when I didn't have quite the right number of quarters! The machines are faster than home washers so I might start using the River Road Laundry more often! I do wish there was a bit more room to sit and wait. Give them a try!

I needed to wash my 13x9 rug and the nearest place with a mega loader was this spot! It's clean,…read morethe attendants were friendly and they had a nice seating area with stocked vending machines. I would definitely stop by if you're in need of laundry services. They are a notch above the average laundromat.

wonderful experience. Clean facility and David could not have been more helpful. Thank you again.read more

Our washer broke right after the holidays and left me needing to a ton of laundry before repairing…read moreours. Ext Kleen was Clean- quick what more does a person need. Great guy working there as well. He was friendly and attentive.

Quality work. Friendly. Love the neighborhood small town business. Have already been back.read more

This was a roller coaster ride! I guess I initially came in at a bad time. The ladies inside only…read morespoke Spanish. And it was pretty confusing on what was going on and if we were on the same page. Even with using Google translate. It was a lot of back and forth. All I wanted was for both sleeves to be adjusted. I told them the sleeves were tight. Gave them extra fabric. A yard of it to be safe. They cut the entire sleeve so I figured we were on the same page And they called telling me to come in again. I was hoping for the jacket to be done. It wasn't touched. They did measurements again. And sent me away. Which was frustrating because we did measurements already. And I was running out of time. It's also inconvenient because I don't live very close. So to have to make that drive for a two minute measurement redo. When I already did it day one was also frustrating. I came in on the last possible day for the jacket and the entirety of the sleeve was not done. They did some adjustments but not all. I told them it's still tight and I needed this jacket by today. They said they could get it done by end of day. Luckily they came through and the price wasn't bad at all! Only $25 for both sleeves. Believe me I am grateful. But I wish they didn't procrastinate the jacket. The fact it sat there for an entire week untouched when they said I'd get it sooner than my last possible date to get it wasn't good to see. It would be nice if they gave clearer communication on certain things. Like a timeline and price. I had no idea what I would be paying until it was time to pay. And that I was told I'd get it sooner than the 15. But it wasn't ready until the 15 and gave us little room for error.