I have learned over the years that kindness really matters to me. When I am treated gruffly or judgmentally, that is the end of my bringing my business to that store! When I stop by Cactus with a problem, I always leave feeling better because Monica and Frank are good people who are just naturally kind. And, Frank is really good at solving problems! read more

We contacted Cactus to help set-up a new smart TV. They claimed to be able to be provide that service. After 4 hours at our home the technician was unsuccessful but still charged for a full-service. A very expensive charge for something they were unable to diagnosis. A troubleshooting fee would have been reasonable. Disappointed. read more

cheap internet but....cheap internet. frequent drops on speed. frequent outages which last from an hour to several hours. no notifications as to causes of outages or reimbursement. read more

This family makes us feel like we are part of their family. They have been helpful, patient and very insightful for both our business and home internet needs. They may not have all the options of the big stores, but the local good service and dependability make up for it. Thank you Cactus Computers. read more

I'm reviewing their DSL service for apartments wired for it. Their customer service is very impressive. They were willing to set up my internet service on a Saturday evening when I first moved in. They have been really helpful whenever I have a problem with my internet service, even if they didn't cause it. When trying to install a wireless router messed up my connection, they were able to help me get the connection and the router working much better than the manufacturer of the router. They have always been friendly and patient. Their prices for DSL service are very reasonable, and you have a choice of two speeds. read more

Just an FYI... Cactus Computers does NOT repair computers even though YELP says it does. Might want to remove the phrase "Computer Repair" from the description as I wasted my lunch hour getting downtown and finding a place to park, walking 4 blocks to get to the store and then was told they do not repair computers. Just a heads up for the next person needing computer repair. read more

Cactus is amazing. Far and away my favorite local ISP. It's run by a small group of people who offer real, actual support. As in, pick up the phone, have it answered on the second ring, and have your internet fixed in 5-minutes. We've had their wireless service both at our home north of town, and my wife's business in town, for 2-years now, and both locations have gotten excellent service. I think I've had three outages in that time, and all of them have been resolved in less than 20 minutes. Their downtown store is also great, and on some components (networking cables, routers, etc.) competitively priced with much larger online competitors. The only downside is the limitation of the speed of their network. We have their 6mbit service (the fastest available). The great part is that (unlike Time Warner and other larger providers), when we run a speed test, it's typically at or over the 6mbit speed we're paying for. The less great part is that 6mbit isn't really that fast. Barely fast enough for Nextflix and other streaming, and pretty slow for downloading large files. I've heard rumors that they're planning to upgrade their network soon to enable higher speed connections, and I very sincerely hope they're true. Still, when you remember that you live in the middle of a wheat field in Idaho, 5-miles from the nearest town, in a place that can't get service from either Time Warner or Frontier (not that you'd want it) you count your lucky stars for an ISP like Cactus that gives you good, dependable internet service. read more

I needed a high-speed internet upload to submit some large commercial drone videos. Monica at Cactus was most helpful. They have the fastest wifi upload of anywhere in Moscow. What would have taken 4 days to upload at my home internet took a little over one hour at Cactus. So grateful for this fast, reasonably priced, professional service. Will definitely use again. read more

I subscribe to the 7Mb/s microwave internet plan and I have to say that I am fairly disappointed with their service. While I understand that microwave internet has spotty reliability at times, I consistently receive around 1.5Mb/s about half the time (There is no other device using my home internet and I am connected to my router via ethernet, so the issue is on Cactus' end). They said there is nothing that can be done... but clearly there is. The bandwidth of a microwave internet dish is shared by all of its recipients, meaning if Cactus allows too many users onto one dish to the point where the bandwidth is maxed out, all of the users will experience slower speeds. The consistently slow speeds that I am receiving indicates that there are too many people using the same dish. The solution here is for Cactus to upgrade their equipment, which they clearly don't want to do. Thanks for selling me lies and overextending yourselves. read more

This is the best local computer company hands down that I have ever had the pleasure to receive services from. They are extremely helpful over the phone or in person, they will walk you through any troubles you might be having-they actually live in town and answer the phone themselves. It's a husband and wife team and they are amazing. They are friendly, timely and affordable, we paid only $25/month. Their prices never went up in the 6 years I was with them. The only reason I had to quit with them was that I moved out of their service range:( My advice-don't go with anyone else in the Moscow area, you won't be disappointed. read more

Posting on behalf of my daughter, a student at WSU/Pullman. We went with Cactus, since it was already hardwired into the apartment she moved in to. I was leery at first, leaning towards one of the big name providers who are able to offer 24 hr assistance. We took a chance on Cactus and haven't been disappointed. She has only had one outage (which unfortunately occurred at the worst possible time during finals week) in her year of service. They credited her account with no arguing. Service is fast compared to the service I have in Bellevue. Mine in Bellevue is constantly going down, but hers keeps motoring along. Billing is simple - just one fee. No extra fees constantly being added on for federal usage tax, etc. Take a chance on Cactus! read more

We have been Cactus customers since the 1980's and have always received excellent service and great customer support. One of their tech support people recently spent considerable phone time walking me through a problem where one of our devices could not see the Wi-Fi, and we successfully solved the issue without anyone needing to come out to our remote rural location. We rarely have any problems with our wireless system (probably less than once per year), and when we do, they are considerate and quite responsive. I heartily recommend their service. read more

we've had cactus DSL at my husbands downtown Moscow office and our home, for several years, we wanted to 'buy local.'their tech support is nil, their have no Saturday hours, they don't open until 9am m-f, I've called several times, left messages and never received a return call, if their network goes down on a weekday after 5:30pm, no one is monitoring systems until 9am the following day, voice mails go unanswered. their latest outage occurred in Feb 2014, they posted info on their web page that the outage would be fixed after they received parts needed for their back up server to be operational. what kind of company doesn't have a back up server ready to go in case of an outage? the parts wound up being sent to the wrong location and we were out of service for 4 days. They deducted the 4 days from the following billing cycle due to the outage. Last evening, their service went down again, it was 7pm, continued phone calls to their local and 800# returned messages that the # was unreachable, I wasn't able to leave a voice mail. Their service was restored the following morning, around 10am, no explanation of what happened when I called and finally spoke to a technician. We're switching to Frontier next week. Cactus charged $50 a mo for 3 Mbit/s, Frontier will cost us $30 per mo. for 7 Mbit/s for the first 2 years. We are positive Frontier will provide better customer service, we tried staying local, and we would have continued if cactus had improved at all over the years, but they have not. read more