Living at The Heights at Millcroft has been a really positive experience. The community is quiet,…read moreclean, and well organized, with friendly people and a layout that feels safe and easy to get around. The staff truly makes this place special. Frank, my leasing agent, is incredible -- always available, intentional, and genuinely caring. He's the best leasing agent I've had since I started apartment living at 19, and I never hesitate to reach out with questions. Plus, he's always dressed impeccably! Kierra is such a joy to interact with. She's personable, fashionable, and always smiling, and she has been especially kind and helpful to my baby -- something I'll always be grateful for. Matt is also wonderful -- very informative, understanding, and always brings positive energy. The entire team is accommodating and welcoming. Maintenance is quick to respond and always makes sure things are handled properly, which adds to the overall sense of care and safety here. This truly feels like home, and I'm very grateful to be part of this community.

Frank gave a great tour, but everything went downhill after that. This place is owned by RAM…read morePartners, LLC, and their policies feel discriminatory--especially toward people without U.S. rental history. My wife lived here for over a year, I make more than enough to qualify, yet they forced us to use The Guarantors (which charges 40-80% of first month's rent) just because of her lack of rental history. If I applied alone, no issue. Add my wife? Suddenly there's a huge fee. No elevator, a barely equipped gym, and even after escalating to the Area VP--no help. Super disappointed. They lost a solid tenant and future referrals.

**RENTER BEWARE** I…read moremoved into The Local Sugar Hill in April of 2024. At first, I enjoyed my time living there. The staff was friendly, and aside from the occasional noisy neighbor and overflowing dumpster, there were not too many problems. When I was offered an opportunity to extend my lease, I accepted. Shortly after I renewed my lease, the water pressure in my apartment plummeted. I was unable to bathe properly, could not wash my dishes effectively, and my clothes washer was unable to complete a cycle (see pictures). I immediately reported the problem, but I was met with skepticism and doubt. I visited the office several times and re-reported, but they told me it had something to do with nearby construction, and that they could not fix the problem. I lived in these conditions for four months before I decided I could not take it anymore. I was paying an exorbitant monthly rent for a "luxury apartment," but my shower and appliances were useless. I informed the staff by certified mail that since they could no longer provide the amenities I was paying for each month, I planned to vacate the apartment by the end of the year, giving them 60 days notice. The property manager said that if I vacated the apartment, I would be responsible for paying a $3000 early termination fee. I offered to pay half the fee (an extra month's rent), just to resolve this amicably, but they refused. They told me that I could either live in the apartment without improved water pressure, or I could pay the termination fee. It's four months since I moved out, and they have reported my debt to a collection agency. My attorney has informed me that there is very little recourse to fight this injustice. They will attack my credit until I succumb to their pressure. With no other option, I decided to pay the full termination fee so that the collection account would be removed from my credit report. I stopped by the office with a check at the end of May 2026, and one of the residents informed me the water pressure issue had still not been solved. Even throughout our conflict, the staff and maintenance team were friendly and seemed genuinely motivated to solve the water pressure problem. Unfortunately, this does not change the fact that the problems persisted. The staff was proactive with the collections agency, but this doesn't absolve the ownership group from their unwillingness to compromise. Rent one of these apartments at you own risk!

The Local Sugar Hill is a great place to live. The community is well maintained, welcoming, and…read moreextremely convenient to downtown Sugar Hill. Everything you need is just seconds away. The staff truly makes the difference. Abigail, Veronica and Micheleen are friendly, professional, and always helpful. They go above and beyond to support residents. Highly recommend living here!

The Harrison of Braselton Management deserves 0 stars. My…read morefiancé has lived in these apartments since last august and about two months ago started seeing roaches everywhere. We immediately contacted management who told us to call pest control, so we did. well, the roaches haven't gone away. the exterminator has come 3 times and that's "all management can do". According to the health department any amount of roaches is unhealthy to be around- because they carry a multitude of diseases. My fiancé has now had to live in a friends house the LAST TWO MONTHS because his apartment is so bad. We've thrown away food, clothes, towels etc. because the roaches won't go away. On top of that we've sent emails, pictures, and called multiple times- BUT THEY DO NOT CARE! All they want is your money, they DO NOT hold up their side of the lease... which is to make sure residents are in a SAFE area!!!! My fiancé has wasted 2 months of rent ($3500) and hasn't even been able to live in his own apartment because these people won't be humane and DO SOMETHING. Obviously spraying isn't working since they've sprayed 3 times and there hasn't been ANY improvement . The apartments have a serious problem. The least you could do is give him a new apartment or his money back! Or just be humane and get him out of a disease infested place! See pics & emails below :

We've lived at The Harrison for a month and here's our review. We will update it periodically…read more **Promotional Offers** Don't expect to get their "up to $$ off" promotion--it's a bait and switch. We signed our lease with a $500 off promotion. Now, there's an "up to one month off" offer. Initially, we planned to move to The Finch due to The Harrison's waitlist. After paying application fees to The Finch, a 2BR unit became available at The Harrison on June 26th, the day our FL lease ended. We paid additional fees to secure this larger unit with a better layout. They promised $500 off the first month's rent if moved in by a certain date. When I called, they said we'd get the current promo. Now they deny this. We helped them by securing the unit two months early, but they refuse to honor current or future offers. Emailing the parent company, FOGELMAN, got us a forwarded reply, essentially scolding us for asking again. Is this review worth the $500 they "saved"? **Deposit Issues** We had to pay a large deposit because their credit report showed a low score. Despite proving our higher scores from all three major bureaus, they wouldn't adjust. This seems like a scam to get higher deposits. Many people might be forced to overpay here. **Unit Condition** The layout is nice, but there's no adequate pantry or double sinks in the bathroom. The primary room's standing shower creaks with every step. The unit wasn't move-in ready, with multiple paint and scratch issues noted but not addressed. There were carpet stains and a chipped granite countertop. The refrigerator was missing a shelf, and the patio had six giant wasp nests. These were present when we moved in, raising concerns about our deposit. **Noise Levels** The noise level is okay, except for the upstairs unit, which sounds like an elephant walking due to cheap building I assume. We can also hear all the plumbing from above. There are no fans or light fixtures in the bedrooms, only a living room fan without a light. **Neighborhood and Maintenance** The neighborhood is mostly stones with little grass, feeling like a terrarium. The grassy areas are patchy mud holes, causing mud to be tracked in. The community provides dog waste bags and trash cans, but many people don't use them, leaving piles of waste next to the cans. The office said they'd send a notice, but instead sent maintenance to clean it up, which isn't their job. The next day, more piles appeared. **Social Interaction** The neighbors are nice and greet us, unlike in SWFL. Our dogs are still adjusting, making it hard for us to socialize. Our young Boxer is scared of everything, making bathroom trips difficult. Our older Boxer is overprotective, so forgive us for rushing in and out without stopping to talk. **Safety Concerns** On the 4th of July, some families illegally set off large fireworks outside our unit, scaring our dogs. They started a fire in the dumpster with hot fireworks. This might happen again on NYE. **Amenities** The gym is okay but lacks a dedicated back machine. The pool is nice and warm. The coffee machine often lacks stocked dairy, so "cappuccinos" come out as just coffee and milky water. Paying $25 for trash service is annoying, especially since we walk our trash down ourselves. The black trash cans are ugly and some people leave them outside 24/7, which is unappealing. The halls stink when people use the service. The trash has overflowed a few times, and some people leave items on the sidewalk as if someone will take them. Just toss it. **Conclusion** This is our honest review for potential renters. The staff, office, and maintenance are generally nice and professional. However, the community's money grabs, like not honoring promos and using false credit scores for higher deposits, are concerning. Other reviews indicate similar experiences. We hope it's not a scam to keep our deposit, as we'd fight it in court. Our future stay is uncertain, but we hope the rest of our time here goes well.