Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

Stacey and her team were amazing to work with! Professional and very knowledgeable. Beautiful…read morediamonds too! I would give them more stars if I could.

I visited Orr's Jewelry in the Strip District on July 29 to order a 5mm 18K yellow gold sculpted…read morecable ring by David Yurman for my October wedding. I'd been looking for awhile and really loved this ring. I was excited to see they had it on display for me to try on. The display model was a size 10 and fit too tight, so I asked if they could order a 10.5. The salesperson said yes, disappeared upstairs for a while, and came back confirming it would take about a week. While he was writing up the invoice, he dropped the display ring on the floor while bagging it, and as he picked it up he said, "don't worry, this isn't your ring" and promptly put the ring into a clear ziplock bag with some paperwork. I incorrectly assumed this was for verification purposes once my ring had been delivered. On August 3 I got a call that the ring was ready. I picked it up on August 6. The ring was handed to me in the same ziplock bag with the same paperwork from the ring he'd dropped on July 29. While I was there, another employee asked if this was a "repair," which struck me as an odd thing to ask about a brand new ring ordered directly from the manufacturer. There was also no certificate of authenticity included, even though my fiance's previous David Yurman purchases came with one. I didn't think much of it at the time, but looking back, both of those things should have been red flags. Once I got home and looked at the ring closely, I found nicks, dings, and a rough spot I could feel when I ran my finger across it. Not what you expect from something brand new. I called the store about 40 minutes after leaving. I was told this shouldn't happen on a ring that hadn't even been worn yet, and to bring it back in. I was assured I wouldn't be stuck with it. The next morning I went back, hoping this was some kind of mix-up and that maybe I'd been handed the wrong ring by mistake. The employee I spoke with inspected it under a loupe and offered to open a repair claim. Before agreeing to that, I brought up what I'd noticed: the dropped display ring, the same bag and paperwork reused at pickup, and the word "repair" listed on my original invoice for what was supposed to be a new purchase. He went to check with the original salesperson and came back to tell me that the display ring had actually been resized for me, because ordering my correct size would have taken 20 weeks. A few things worth noting... 1) This was meant to be my wedding band and I was very upfront with that with my salesperson. 2) I was under the impression this was being order brand new in the correct size 3) David Yurman's own policy states this style cannot be resized, yet Orr's resized it anyway. At that point I asked for a full refund and returned the ring. I told him that if something is going to take 20 weeks, customers should be informed and allowed to make that decision themselves, rather than being quietly handed the display model and led to believe it's new. By not informing me of the alleged 20 weeks, the impression I was left with is that this organization prioritizes moving stocked inventory over giving customers what they actually asked for. He got defensive, insisted that's not how Orr's operates, and framed the refund as him doing me a favor, for returning a ring that was originally a half size too small, had been dropped and damaged by their own employee, then resized without repairing that damage, and presented to me as new. He did process the refund, however, the details regarding the "repair" were removed from the receipt he gave me for the refund. When I discovered the damage yesterday, I incorrectly was giving Orr's the benefit of the doubt. Today, after being told it would take 20 weeks to arrive, I ordered the ring from the manufacturer directly and discovered it will arrive much sooner than 20 weeks. It will be here tomorrow. I'll never shop at Orr's again. It's hard to trust an organization who feels comfortable enough to sell a groom a damaged & used wedding band while presenting it as brand new.

Fantastic non pressure atmosphere with very capable and well trained staff!…read more Fantastic jewelry and watch selection is at a level of Vegas!

Outstanding jewelry repair job at reasonable price !!! Friendly and professional service…read more... Completed in record time. I am so glad I stopped in. Thank you

I had some loose stones on a ring and they had it fixed for me within a couple days, which is…read morerelatively unheard of (usually it takes several weeks at other shops!). They also fixed a necklace for me and a necklace for my mom. We were very impressed by their service. We browsed their jewelry and there is a very nice engagement ring section with many different settings and a way to interchange the different diamond shapes onto the ring to see what style you prefer. If I wasn't already married, I'd want to buy my wedding set there!

Family owned business that treats every customer as if they were family!!! They took the time to…read morefind the perfect cross to reset my heart shaped diamond in from an old engagement ring. They listened and cared about finding exactly what met all my needs. They were quick, reasonably priced, and trustworthy. They are the only jeweler I'll ever use!!! Best of the Best!!!

I brought my first pair of diamond studs from them. I LOVE THEM. Very friendly and enjoyable. Will…read morebe back. 10/10 will recommend!

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

We had a great experience working with Paul on my engagement ring. We felt very comfortable from…read moreour first appointment and the ring came out perfect. I have been getting so many compliments and I love sharing the process of how I was able to customize the ring completely and even get a 3D printed copy to confirm that I was in love with the design! Paul is also so accommodating and nice to work with - I would definitely recommend to anyone interested in rings and getting any jewelry custom made!

My wife and I had a great experience with them .Three of our friends recommended them and they were…read moreabsolutely right. The service was fantastic and they worked with us to stay within our budget. After looking around for a while they sold us an amazing ring and band for the same price most jewelers offered smaller carat and less quality.i highly recommend them , you will not be disappointed.

We had a great experience with Diamonds Direct! We went to look at engagement rings in late…read moreNovember, and Shyheim was our assigned diamond expert. He was incredible! I had previously gone to another jewelry store and had felt super rushed. Shyheim gave us all the time in the world to make sure I tried on all different diamond shapes, diamond sizes, and different bands and was able to browse over all of the rings on display. I think overall our time together was 1.5 hours and we were a walk-in! His patience and excitement made all the difference! His goal was clearly to find me a ring that I truly loved and not just to make a sale. My ring was around the price we expected, and the value is evident!

My fiancé and I went to Diamonds Direct to design my engagement ring together. I specifically…read morewanted the Verragio brand, which originally led us this jewelry store. Melanie was our associate and worked with us through the entire process. She provided me with a variety of Verragio engagement rings to try on. I was able to mix different characteristics from different rings to create my dream engagement ring, all while staying within our budget. I greatly appreciated Melanie's professional and personable input throughout our time together. She will be my go-to for future jewelry purchases. Working with Melanie was a lovely experience overall and I highly recommend asking for her at Diamonds Direct in Pittsburgh!

4.5 stars. Songbird Artistry is a local, family-owned business that sells merchandise that is made…read moreby over 50 local artisans as well as art classes. The merchandise includes jewelry (e.g., necklaces, earrings, bracelets, and pins), apparel (e.g., gloves, hats, t-shirts, onesies, and bibs), bath products (e.g., soaps, beard balm, aftershave, and shower steamers), foods (e.g., olive oil, vinegar, seasonings, and dog and cat treats), stationery (e.g., stickers, greeting cards, and magnets), and home decor (e.g., candles, coasters, prints, and knick-knacks). I bought one pierogi magnet for five dollars. This magnet sticks well to my refrigerator in my kitchen, and it looks cute.

I've had my eye on this shop for some time now and was very glad to see them represented at the…read moreMingo Creek covered bridge festival. Their jewelry is locally hand made and goes anywhere from traditional to whimsical motifs including Harry Potter, Disney, Hamilton the musical, mosaics, and even dried flowers! Their booth only carries a limited selection of what's in the store where they have partnered with local food vendors such as Olive and Marlowe, as well as other Pittsburgh vendors to sell you almost anything. You can find stickers, clothing, caps, coasters, keychains, soap, candles and so much more! I was able to chat with Jenny who is one of the owners of the business who told me that they offer various craft classes in the store as well as unique themed parties such as Harry Potter for kids. If attending a class is not your bag because of the pandemic then on occasion you can purchase a craft kit in store and arrange for a Zoom class on a particular day to make your craft. They are very flexible when is comes to meeting people exactly where they are. You can find most anything on their website. Have something in particular in mind? Just contact them and they will accommodate your every need. During my visit I picked up two pairs of earrings with surgical steel backs. Jenny gave me some rubber stoppers with my purchases to insure they won't get lost. I purchased a pretty teardrop stud earring set and the Hamilton inspired earrings. I'm all set to enjoy one of my favorite Broadway musicals-"Hamilton." I also learned they do "Wicked the musical" jewelry if you are fond of that show. It's a great place to buy local made arts and crafts showcasing Pittsburgh. Although they are based in Lawrenceville across from Children's hospital, you may run into this business at various events with the last one I saw them at was VegFest. They were also at Picklesburg. Jenny told me that If I ever make to the shop itself the cheapest parking is at Children's Hospital across the street for $3.00. Not a bad deal if you are looking for parking in the area. Will be looking forward to visiting their store this fall to check out their other offerings.

Volairi (hope I'm spelling his name right), was very helpful, respectful, and efficient. Asked for…read morea ring resizing and he offered me a cheaper option to add a spacer instead of upcharging me. Also was upfront with me about whether he could fix the crystal face of my watch, and authenticated my diamond earrings free of charge. 100% recommend.

Great, great service and expertise!! Leather watch band with sterling silver trimming was replaced,…read morerepaired and polished while I waited. Beautiful result. I couldn't be more pleased. Highly recommend!

Too rich for me. Was looking for a chain replacement for a pendant. 18 inch. 14 carat,$2500. How…read moredo you stay in business. 1000% profit on jewelry? No thank you. Found one for a reasonable price elsewhere. If you don't have deep pockets, look elsewhere.

"Christine provided exceptional customer service throughout my jewelry repair process. From…read moredrop-off to pick-up, she made me feel genuinely welcome and cared for. Highly recommend!"