Too rich for me. Was looking for a chain replacement for a pendant. 18 inch. 14 carat,$2500. How…read moredo you stay in business. 1000% profit on jewelry? No thank you. Found one for a reasonable price elsewhere. If you don't have deep pockets, look elsewhere.

"Christine provided exceptional customer service throughout my jewelry repair process. From…read moredrop-off to pick-up, she made me feel genuinely welcome and cared for. Highly recommend!"

Nick was very knowledgeable and great to work with. I've already recommended him to some of my…read morefriends.

I picked up a bracelet I had repaired Nick was very polite…read more He was knowledgeable and Professional. I highly recommend this jeweler

Incredible store! Great sales and service people. In an age of phones tor time pieces Orr's…read moreactually has 2 skilled watchmakers. Joe is the man for all non-Rolex watches. A true maestro.

I've been on the wait list for over 2 and 1/2 years for an oyster perpetual, milgauss, and other…read moreRolex watches. they haven't reached out or bothered to offer anything in that span of time but they did sell Armin two Rolex watches without being on a wait list. The sales associate are lazy and do not follow up with the clients as promised via email. I've called to try to speak with the manager or owner but I never got through to them and they don't let you leave a voicemail. The entire experience has been truly awful. I've never been treated so poorly as a customer in my life until I went to Orr's jewlers. I'd recommend trying the other two authorized dealers in Pittsburgh if you want a real chance at getting a watch.

I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully…read moremy review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith.

I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have…read moreit fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!!

We regret buying my engagement ring here. Not only was it undersized in spite of my telling the…read morejeweler that my knuckles swell, but the custom setting was ruined when it had to be enlarged. The condescending attitudes at the store were not appreciated. For the money, we could have not only gotten a better and larger diamond elsewhere, but also had a more pleasant experience. Needless to say, the wedding rings were not made here. I rarely wear my engagement ring because it reminds me of the mistake of allowing my husband to buy it here. Tragic.....I am speaking with another jeweler about having it reset into a necklace and replacing the diamond in the engagement ring.

Went in to have two Swatch batteries replaced. They wanted to charge me $50. I told them to give me…read moremy watches back. I then went on Amazon and bought the SAME two batteriesfor $5.00 and replaced them myself. Outrageous prices!

Love, love, love this company! They're talented, knowledgeable, kind and a wonderful resource!…read moreMateya and Anthony are treasures! Can't recommend them enough! Fabrication, repair, they do it all!

I was recommended Mock & Co by a jewelers stand in Monroeville Mall. My husband and I had always…read moregone there until we were told that the gentleman who worked diamonds had left the business. I dropped off my ring with Anthony on a Saturday morning. It needed 2 diamonds replaced and the bottom of it was starting to crack, which I didn't even know was happening until Anthony pointed it out. I received a phone call on a Tuesday (yesterday) from his team and was told it was ready for pick up. Pictures below really show how great of a job he did Thanks so much to Anthony and his team! You guys do really awesome work!

A friend recommended Yuriy's and I completely agree with her. We found exactly the ring we were…read morelooking for and look forward to them making the wedding band to match. Everyone there is so friendly. Yuriy and Nick were so nice and helpful. The prices are reasonable and the selection is great, plus they can design anything you want. Some of the pictures on the wall and that Yuriy showed us on his phone are just amazing. They do it all and it sparkles and shines. If you're lucky, you'll also get to meet Snickers - one of the most chill and adorable dogs I've ever met. Also super friendly. Best greeter ever!

Yuriy is a damned mastermind…read more I original went to him for my wife's engagement ring. I had already been to a few shops in the Clark Building and felt I was being ripped off. My buddy alway bragged about Yuriy's so I thought it would be worth the walk. I told him what I had been looking at and he told me he could deliver it, and cheaper than the shops at the Clark building. He didn't even know what I was previously quoted and he delivered a beautiful ring for less than what other jewelers were asking. Next, I wanted a unique gift for my wife. I went in with an extremely vague request: Skulls and black diamonds. Within a few minutes he had an idea and a few days later, he sent me a stunning rendering of the ring and I loved it. Within a couple weeks she had the most unique ring I've seen and went above and beyond the render. Yuriy has gained my loyalty with his honesty, creativity, and dependability.

I've been dealing with Dapels Jewelers for several decades. I visited again today and once again…read morewas not disappointed. I can't recommend Paul enough. He is so kind, patient and has everything just the way you request. I wouldn't recommend any other jeweler in a timely manner!

You need to ring bell to get into store but good luck if they answer and let you in. Waited 10…read moremins, no reply or answer but you could see them in back at jewelry desk.