Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

As others have noted, this is probably one of the smoothest rental experiences I've had while…read moretravelling. The shuttles to and from the airport were smooth and not too crowded. I used the self-serve kiosk and while the interface was dated, it wasn't too difficult to navigate through the different options. Through they didn't have the compact SUV that I originally requested, the standard SUV options were pretty good and had all the safety features. I was pleased with how clean the interior was as well. Returning the car was also relatively easy and I didn't experience unexpected fees. I got my electronic receipt quickly and was able to board a shuttle right away. Due to how quick this process was compared to previous experiences at other companies, I surprisingly got to the airport with plenty of time to spare before my flight.

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

Saying I hate enterprise is an understatement- these people don't even deserve one star. CALLING…read moreTHEIR CUSTOMER SERVICE DEPARTMENT GETS YOU NO WHERE-I AM PROOF. Their branch in Miami airport is a flaming dumpster fire (have called customer service 5x no resolution ) - Miami gave us a broken car with a faulty engine - and the enterprise at LAX isn't any better. I lost a custom dog collar in the Range Rover we rented. Immediately called them and filled a form online. Got a message hours later that they didn't find it- a month later got a call from a guy saying he found a dog collar in the Range Rover as he'd accidentally dropped his credit card between the seat . He was kind enough to contact me and send it to me via mail (what was left of it) What I got back was basically a few stones and my dog's tag. Some certified a hole ripped up the collar, made a piece of jewelry for themselves with the clasp and then dropped the pieces they didn't want back in the car. I hope you go to hell. So, not only does enterprise not do their job when it comes to lost and found- either the employees themselves or the people renting cars are kleptomaniacs and steal valuables. Humanity is in a sad place if someone doesn't have money to buy a necklace and steals a chain made for a dog. Enterprise is a disgusting organization and anyone who works for them is inept. A bunch of criminals work here. Truly the worst of humanity and low IQ. Oh and their lost and found doesn't have a phone number. I can't even imagine the things they've stolen from customers / had stolen by the people that rent their cars due to their inability to do their job. This corporation is a subsection of the worst of humanity. * Also in response to Nellie- what a liar. You guys aren't going to do ANYTHING. No one has reached out to me I keep having to chase to get help or a response. LIARS. "Be prepared to share" - what a joke

A+ service. Had to come here last minute for an emergency rental situation - they were quick,…read morefriendly and most efficient. I had no idea renting a car could be so easy, stress-free and quick. SO many places try to rob you and completely rip you off, not this place. Highly recommend!!

LAX CAR RENTALS- when I tell you run don't walk to Prime Car Rental believe me . We came here…read morebecause of a Yelp referral and it was amazing service from the beginning to the end . Alex is your go to guy and he was quick and told me exactly what to do to get there . Paperwork was quick with great options of cars ! We ended up getting a Honda accord that was real lovely and new. Highly recommend Prime Car . You won't be in any more long annoying lines !!! Enjoy !! And you will get personalized service too .

On balance and having been an Emerald Club member for 35 years, I'd say National is the best among…read morethe big 3. Easy to rent, easy to return and competitive rates

The new rental car center at LAX is terrible. Whoever designed it was not at all considering…read morecustomer comfort or experience. While I understand National likely didn't have full control over this, it should have fought for a better experience for its customers. The old National rental car facility here was amazing. National has also got the worst spot in the whole facility, furthest walk as far as I can tell (Avis looks the best positioned). But one thing that is totally a National choice is how the National shuttle buses do drop offs first and then pick ups way down the sidewalk adding another bundle of walking for folks with luggages who already had to trudge through the huge center. Today I waited over ten minutes for a shuttle for pickup at the rental car facility, and one empty shuttle bus drove by a massive line of people. Never ever had this issue before with LAX -- there was always a row of buses waiting in the past. This is so unacceptable when we all have flights to catch.

Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

The worse experience I've ever had with a rental car company. My experience with SIXT at LAX was…read moreextremely frustrating and disappointing. When I arrived, there was no line, and I was helped immediately. I thought I was going to have a quick and easy rental experience. Unfortunately, that wasn't the case. After providing my driver's license, I was told that SIXT could not rent a vehicle to me because of the condition of my ID. My ID is legitimate, chipped, scannable, swipeable, and completely legible. I also had my passport with me as additional identification. At no point was I informed of any alternative forms of identification that may have been accepted, such as a temporary paper ID or an expired ID. The policy was not clearly explained, and based on what I read, my ID met the requirement of being legible. What made the situation even worse was that I had booked through a third-party service and traveled to the rental facility with my two young children and a car seat. I spent approximately $50 on a Lyft to get there and another $50 on an immediate return Lyft because I did not feel safe standing around the busy shuttle and traffic areas with my children. The entire experience cost me time, money, and a great deal of stress. I was already dealing with the loss of a loved one that same day and was trying to travel to be with my family. Instead, I was left stranded in Los Angeles while the rest of my family was together. I felt defeated and emotionally exhausted. I can't help but feel that assumptions may have been made about me. I was grieving, tired, traveling with children, and probably looked disheveled. Whether intentional or not, I left feeling judged and unfairly treated. I firmly believe that additional effort could have been made to verify my identity and complete the rental. I just didn't have the strength to go back and forth with the employee about their policy at that time. I don't usually leave reviews for companies, especially bad ones. But to know I had other options and wasn't presented with the alternatives led me straight to yelp. I've rented from Hertz, Alamo, and Enterprise many times and have never experienced anything like this. Those companies have always treated me professionally and worked with me to resolve issues. This was my first experience with SIXT, and unfortunately it will also be my last. If you are booking through Priceline or another third-party service, I strongly recommend researching SIXT reviews beforehand and making sure you fully understand their identification requirements before arriving. Had I known this would be my experience, I would have chosen a different rental company from the start. Because even when they have time to provide the best customer service, they didn't do it for me. The other reviews reflect they should service the customer better as well.

Based on the low reviews of this place, we were a little nervous about our rental car process…read more Fortunately, we had a somewhat seamless process of picking up the car, and dropping off was super easy. Obviously, it depends on the time of your arrival, as you may deal with a couple of parties ahead of you, or super long lines that could take a while. The first vehicle we had was, unfortunately, not processed and marked in having a pre-paid reservation; even though we had to make a repeat of the process when we got to the exit gate, we were able to get another vehicle that we actually preferred - it all worked out in the end! Service was pretty friendly and efficient! They do have a shuttle that runs every 15 minutes or so from and to LAX, which is extremely convenient. Definitely can recommend this rental spot if you're in the area! +great customer service +shuttle to and from LAX +decent selection of vehicles

You can never discount a two star average with over 1,800 reviews under their belt but my…read moreexperience with Hertz forces me to be a contrarian. The rental at LAX was nearly flawless. A quick shuttle ride and we hopped in our car and went. It should have been five stars but the extremely rude shuttle driver on our return makes me wonder whether she missed her true calling as an onboarding specialist in the Department of Corrections. Four solid stars.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue and brushed me off. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

Renting a car in Los Angeles, California…read more.. My friend, Dan O., gave me a tip that I still use to this day: Autoslash.com I feel like I get the best deals here. That's how I decided to rent a car from Fox Rent A Car. I caught the free shuttle outside of Terminal 6 at LAX. It did seem like other rental car companies had more shuttles pass by, but not a huge difference. The clerk that helped me was friendly and efficient. I found my assigned car fairly easily and rode off uneventfully. So far so good! I didn't even have to fill my tank up yet. Haha! I will fill it on my own instead of paying $5.99 per gallon of gasoline of they fill my tank. I'm quite sure that I can find a lower price than $5.99.

This is a no-frills operation. The staff said the shuttle runs every 30 minutes, but on the ride…read morefrom LAX to the location some other travelers said they waited almost an hour. I waited about 10 minutes. Once at the location, the line moved fairly quickly to get to the counter. I must have arrived at an off-peak time, the line was short. The cars are located in a large warehouse, so they are out of the sun and are not baking hot. They have you fill out a damage form to show any existing issues with the vehicle and then hand it to the attendant on the way out of the lot. I made sure to be very detailed in my walk through, just to be safe. Returning to the lot is simple, just pull in on the same road the shuttle came in on. The lot attendant will take the keys and finish up the transaction. The shuttle back to the airport picks you up from a canopy by that driveway. Overall, it went well. Just make sure to give a little extra time for transportation to and from the airport.

I rent cars from time to time and it's not always a pleasant experience. Today I was helped by…read moreTrenton and the area manager (name I didn't catch but she was great) . This is a no frills, down to business location and I am super grateful for the professionalism and promptness I found here.

Georgi you've been very helpful we went almost near every rental car around you but you have…read moreaccompanied us the best with our needs thank you again will definitely come back straight to you without rethinking about it thank you again

I experienced great service the pickup from the airport was fast and driver was friendly. Upon…read morearrival to the rental office I was in and out in less than 15 minutes. They also have after hours return if you ask for it but I didn't need it. I'll definitely use them again when I'm back in this area.

Great. I had a very good experience with this company. It…read morewas my first time that i became familiar with this rental car company through discover car website. The staff were very polite, knowledgeable and helpful . The car was very clean and new. Also thanks to Danial who helped me a lot with my luggage and gave me a ride to airport, very polite and understanding.