Customer service is horrible, very short answered very rude. Man didn't want to tell me his name or…read moretransfer me to a manager instead he hung up and told me to figure it out on my own. I'll never do business here - stick to enterprise !

We had rented a car in San Diego and then drove to Los Angeles. We used it the first day in LA but…read morereturned it as we decided to uber everywhere else. Car was okay as it got us from place to place. Clean and comfortable. Avis Service was decent and people were nice at the counter. Pick up and return was easy without any complications.

start your engines....well, you can 90 minutes after you touchdown at LAX and you finally get to…read morethe rental car center, fml. ok, so getting to the enterprise was an enterprise of itself, once we got to the new rental car center...it was still not as clear where to go, how to rent, etc. i will say for not too busy , they had people directing you off the shuttles and up the elevators and in the garages. i think its kinda weird having all the rental companies in the same place, but hey, one stop shopping. i bet in a few (months, years??) its all going to make sense...good luck to those going to LA and needing a car. oh, and the cost of gas is laughable out here only to have a good guffaw over cost of parking too!

Christal is the best. Came here a day after my accident and she was able to get me in and out in…read morefive minutes w a sweet newish tesla similar to the one I lost.

Staff is nice as hell. Im not gonna say it's just Enterprise but all car rental places, its seems…read morelike a normal thing since they probably cant keep up with the turnover, Whenever I request a vehicle online they never have the vehicle you ask for. That frustrates me over and over. Oh great for you if you have one but I hate the car I ended up with. I cant say it loud enough, Mitsubishi should stop making the Mirage. I hated this car and everything about it. Zero power, too small, not even an arm rest, no button push start. I can go on all day about this crappy car. The more I drove it the more I got mad. I could barely fit in it. Ok the deposit is $300 and that is a bit much when Hertz is $200 and also cost more for rental. Anyway let me stop, I am getting more mad thinking about that car.

I've always rented a car from this location. It's somewhat conveniently close to home. The online…read morereservation system is easy. The online check in is also easy. Once getting to the location, getting a car might have a wait, depending on how busy it is. The minus one star was from an incident where an employee left their phone in the rental. I was already quite a ways out before they called me to inform me of what happened. They asked if I could drive back. In this LA traffic, I was not willing. I was out of town and was not willing to add 2 hours of driving just to go back. Then they asked if I could drop it off at the closest Enterprise location to me at the time. This, I was willing to do. I went out of my way to get to a store and drops it off. By doing this, it added 45 mins to my drive to Phoenix. They did, however, offered to take $50 out of the total of my bill. Thank you. For the future, maybe keep personal phones out of the cars when about to rent them out. Other people might have not been willing to go out of their way to be inconvenienced. The car return process was fast and efficient. I'll def be back.

Negative five stars. I got booked to pick up my vehicle here at the Ritz Carlton at 1200 noon. My…read moreflight was delayed and found out the shuttle service to this place is slow. I took a Lyft to get here and showed up at the front desk at 1209. Jeff at hertz couldn't even help me because he kept saying they are closed. No vehicles, I already prepaid and they I guess are being that my flight is delayed, they don't care they a have already been paid. Didn't even help me out reroute me to lax. Didn't even know this hertz is not on the airport. I'm very disappointed. Now I'm stuck in LA and the website is telling me to restart booking. I'm stuck in the Ritz Carlton... Help?

The location on Venice blvd is horrible! Felt scammed and…read morelied to. I've never had issues with other car rental companies. Hertz definitely pushed electric car rental. Never again.

I was very happy with the service at Midway. This is one of the few car rental businesses downtown…read more I reserved a car about a week and a half in advance. When I arrived check-in was easy. Theodora helped me. She was very understanding, flexible with my add-ons, and very thorough with instructions. The lobby was clean, they offered water and coffee. The manager was also very nice. The car was clean and maintained. Drop off instructions were clear. Overall the experience was seamless and fast. From check-in to drive-off it was about 30 minutes. After-hours drop off took maybe fifteen minutes. I highly recommend this Midway. It's nice clean and rentals are easy to do.

I've used Midway Car Rental twice and have had overall good experiences. They partner with the body…read moreshop I go to when I need work, so they always give exclusive discounts to me, which I appreciate. They're located in prime DTLA with a clean location. I also love that they pick you up from the body shop and allow you to drop the car off with the body shop. That was extremely clutch for me. My only complaint, and why I take away 2 stars, is that I informed the worker that I received 2 tickets I'd be contesting because meters were not taking my card. This is something that I've been experiencing more often. I don't know if a lot of the meters in LA are at life expectancy, lol, but they sometimes won't read your card no matter how many times you swipe. For one of the tickets, midway had already paid it and charged me the price WITH a Midway fee on top of it on the the last day I had to request to contest the ticket. I already put that day on my planner to start the contest process. They paid it at the beginning of the day before I even got the chance. And if you pay before requesting to contest, they won't refund you. So basically I just got charged a full ticket price PLUS exorbitant fee on top of it for a ticket that was going to be thrown out for a faulty meter. I could understand if I went most of the day and it's almost EOD and I didn't pay or opt to contest, but they hadn't even reached out to me. They DID reach out to me before paying the second one, and thankfully allowed me to start the contest process before charging me for the ticket and a fee on top. But since I already informed them of the tickets from the beginning, I should've been given that courtesy the first time as well to contest my ticket by my deadline before they took it upon themselves to just charge it. Either way, it is what it is. I just paid over $100 to park at a place for 15 minutes. Gotta love LA. Outside of that debacle, Midway is great!

Eddie was awesome. He was super friendly and was very helpful. He got me into a car very fast and…read moregave me a great deal. I definitely recommend this place! Ask for Eddie!

stay away from this company!!!!! they were very nice when I picked up the car but saw a "mark" on…read morethe car when I brought it back and sent me a bill for $961 a week later!!!!! then they said there were no tolls in LA yet a week later sent me a bill for $11 tolls with a $45 admin fee!!!!! since I am not there anymore I had no recourse other than to pay these outrageous charges!!!!! To boot, I left my purse in the car by error and they contacted me they found it . they charged me $60 to send it back to me (I originally was so thankful) but all that was in it were the credit cards I had cancelled, the license I had replaced, and the handbag. what was not there was the $400 cash in my wallet. so they not only ripped me off for fake damages and tolls but stole my money!!!!!! STAY AWAY from these thieves!!!!!

This is the best rental car experience I've had to date. First off it's in the Westin Bonaventure…read moreHotel, which is beautiful easy to jog to or drive or take public transport. I was helped right away much better than any experience I've had with their competitors. and I was placed in a really nice air-conditioned area and then I got my vehicle 15 minutes later. It was a full tank of gas. This is my first experience ever getting a full tank of gas with a rental car typically it's on zero. The car is very cute. They're competitors a few years ago put me in a rollerskate. Competent didn't ask me a ton of questions trying to give me add-ons very straightforward. Was fast with getting a car didn't take an extra half hour with getting a car wash like their competitors. I would highly recommend this location and Hertz Brand.

Being a president's circle member of Hertz, this is the most top-notch hertz I have ever been at…read more It literally felt like a valet for a group. They called me ahead of time to make sure that that the car that I wanted, they escort you downstairs, and then they go and grab the car. The people at the front desk were incredibly kind (Albert and George), overall it was a great experience and I will be staying at this hotel instead of other marriott's for the foreseeable future.

It was my birthday and I wanted to do something fun and exciting in LA. I decided to rent a…read moreLamborghini, I came across Driv3's instagram and booked my dream car for a day, the process was very easy, I provided all the necessary documents and deposit. I met with a gentleman named Daniel who was very informative and pleasant. The car was extremely fast !!!! Haha what a rush !! Definitely an unforgettable experience. They have a huge selection of other cars that I want to try out ! You feel like a king driving these cars, definitely worth every penny! The car was well maintained and I always felt safe, for that reason I will definitely come back again.

Very bad service . Waste of my time . Didn't accept the request . Didn't respond on time.. should…read moreclose the business!!!

My friends reserved a 7 seater for our upcoming trip online and when we got to the place, they gave…read moreaway our rental car and tried to make so many excuses for it. Very dishonest and a complete waste of time Please never go here. You'll most likely regret it.

Great staff. Had my reservation ready; original order for compact wasn't available but staff…read moreupgraded me with mid-size at no add'l cost. Great weekly rate & I returned vehicle with no issues or delay. Got my return trip home with Fly Away early enough & check in was a breeze. Big Thanks to Budget/Avis Rental! Great trip to Cali!

If you're planning to rent a vehicle this is the place to go! Jose M. is very friendly and has…read moregreat customer service skills. Jose will try to work with you to deliver the best car renting experience you've had. He's extremely professional and he goes above and beyond by working with you on multiple car options. I'll be going back to this place! It is highly recommended!

I am very happy with this facility. This has been the best rental car experience I've ever had…read more Carlos was extremely helpful, friendly, and knowledgeable. I was literally in and out within 20 minutes and have a great variety of choices of vehicles to choose from. This will be my rental car place of choice from now on. Go with confidence! Thank you Carlos!